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Jeff S
Customer Reviews for Infinity Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy who helped me was super friendly and so kind. He was the best!
Jody HSTAFF WAS GREAT, PROMPT HELFUL PULLING UNIT TO THE DOOR AND GOING OVER EVERYTHING GREAT FOLKS
daniel sThey made renting easy
Darren PFriendly, professional and the owner and employees are top notch to work with. It’s a very busy location with a good reputation.
Kristie BThe box of the truck needed swept out. There was damage on the truck that was not marked. The dollys I had rented were not at the facility, he had to bring them to my house 3 1/2 hours after I picked the truck.
Randy EDealer came out to take vehicle and asked about any problems. Said he would get it into shop to address issues. Very good service!
Dale BI do not feel like I was informed correctly of the pricing. I rented a $20 truck and my bill ended up being $120. All we did was move some stuff out of a storage shed. I will Never rent a u haul truck again. Not when places like Penske and Lowe’s rent trucks for $20 that actually cost $20. Very disappointing
Crystal SStaff was very helpful, funny, personable and super nice! I was running late and let them know they said no problem!! Definitely recommend this location for rentals!
Anne SWorking with Andy was outstanding! Thank you.
Shari BI tried to return after hours with my iPhone. it would not find my location (I went to settings to make sure it was turned on) so I could not finish the return online. I just took pictures and a video and put the key and contract in the box.
rachel bMy experience with U-Haul was good except for my pick up location. The owner of the dealership forgot to leave my keys in the drop box the day before. I had to wait around for an hour after my pick up time for the owner to show up and get the keys from his office. This was only a problem because I had four people waiting at my house to help me move during that time. Hopefully this isn’t a regular occurrence at that location.
Travis INothing, Andy was great and made the rental as easy as possible. I'll use them again and have already recommended them to several people.
SCOTT BThe keys were not in the box. I had to call U-Haul and then wait to be contacted, the woman basically accused me of not being able to find keys in a 4x4 box and never apologized. When I went back 1.5 hours after when I needed my truck the keys were in the box. It was very inconvenient. Also the app kept losing connection so I had to call to report my starting mileage and the customer service person didn’t seem to know anything.
Rachael CVery nice establishment. Andy was very helpful and professional. Great Service... Thank you
shelia mLocation was close to my home. Service was good.
Joel GMy reservation was moved to this location from a uhaul store last minute by Uhaul reservations so that was a little confusion about pickup time. The young man that owns infinity worked fast to get me on the road and offered a discount to compensate for me waiting. I didn't ask for one he just gave it.
Phil LAndy at Infiniti Motorsports, was by far the best Interaction I've ever had with a uhaul distributor. Will not go anywhere else for my uhaul needs.
Cecil KVerify lights on auto transport work before turning over to customer.
Susan FThank you!!
Jeff CVery helpful. Helped with the trailer connection.. very satisfied with our experience.
Ray RSecond time renting at this location. Owner and staff are very nice and helpful. Would recommend them to friends and rent from them again if needed.
Brian OPick up was okay however the trailer I was given had tires that were on their last leg. Maintenance on that trailer was lacking and the drop off location was absolutely the worst !! Dropped off on a Friday at 3pm and had to call and bager a customer service rep to get a check in reciept on monfay at almost 1pm. The trailer still had not been checked in. Horrible service. Not at all what I have come to expect from uhaul.
Michael SThis location was excellent in every way! I will definitely rent from them again.
Melissa CAndy was great to work with and went above and beyond to make the experience amazing. Would definitely rent from here again. Thanks Andy!
Philip BAndrew was very helpful and gave us a great deal on our truck and dolly
Steave GEverything went great!
THOMAS HIt was s good experience.
Al JVery friendly and helpful. Made the rental smooth and easy. Will use them again
Roger WClosed. Would be helpful to have locations which are actually open.
MEREDITH FWe deal with U-Haul 2-3 times a year. I put Andy & Infinity Motorsports location in our contacts, because of the wonderful service we got. To improve your customer service take your 800 service people out of it & let local people handle local service. The call in service person routed us to the opposite side of town totally out of our way & me telling her that would not work. So when I got off the phone with her & called a local location, getting Andy & the best customer service I have had from U-Haul.
tim bThis was not my first choice in location. If I had not been rerouted when I had to move my location back an hour, I'd never have known my original location didn't have my equipment. More a complaint against my original choice than this location which was awesome.
KELLY BAndy who took care of us went above and beyond in service.
Jimmy CAndrew was very accommodating and professional. This was an excellent experience.
Laura WThe floor of the Uhaul was very dirty. All the luggage we put in there was dirty at the end.
mark pInifity was awesome at helping us! The uhaul store on south CAMPBELL was under par in my book. Infinity only had one truck available and it was having an ABS issue. We had to leave that truck there and then go down to the actual uhaul location on South CAMPBELL (which was no problem). After getting there we had to wait for 30 mins for them to get us a truck (after infinity already called them and had our contract switched over and everything was ready to go) then when we get the truck the mileage was wrong on our contract. There was another 10 min wait. The truck was dirty. Needed to be swept out of dust and dirt. Then when we returned it got charged almost $20 more than what our estimate was and we only went 2 miles over our estimate. So we were expecting it to be a little more ($1.19 x 2 miles) Truck was returned with the same amount of gas as when we picked it up also. We went to the gas station next door before dropping it off.
tressa mA very pleasurable experience
Paul WThey tried to get me to pay $10 for a wash on the outside. I have been renting uhaul for a long time. Inside i understand, but the outside no one had ever questioned me.
GENE B