Terrific customer support....... excellent experience!ron V.
Customer Reviews for Indiana Diesel Power LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.NEIL W.
Vehicle was dirty. Not swept out. Very bad vibration when driving highway speeds, whether loaded or empty. Staff not very receptive. Acted as if I were bothering them. Had to check in/out by myself while they sat in a chair behind the desk. Was told I'd get a $20 credit by returning the truck on uhaul.com. Didn't get the credit. I called today & Shawn said i don't get a credit but if I didn't return it online, I'd be charged the $20. I've never been charged that with any other uhaul rentals elsewhere. Will not be renting from uhaul ever again.SUSAN C.
I received very good personal service from the gentleman that rented me the car transporter.THOMAS L.
Very good. Very thorough. Very helpful although I did have to walk to the back of their lot behind the fence to get someone to help me!GAYLA H.
Customer did not leave a comment.L B.
Long check-inPHILIP S.
Went well. First time using U-haul and check-in was longer than expected...PHILIP S.
Customer did not leave a comment.ADAM L.
Customer did not leave a comment.Alejandra P.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Chris G.
Customer did not leave a comment.Kenneth H.
Customer did not leave a comment.Marianne P.
I have had nothing but problems with Uhaul, first, my truck was not available after I reserved it 1 month in advance (only given a day's notice prior to the moving date). I had to drive 30 miles each way to the next town to get a smaller truck than what I ordered.ALEXANDER D.
Have someone check all the dash signals. As soon as I got in and started the vehicle the low tire pressure signal came on.Austin M.
Customer did not leave a comment.JOSHUA C.
Trucks were clean. Location is good. The after hours 24/7 pick up app was confusing. I could not login to my account early to get the truck. I had to wait until the system sent me a text message with a link to get the code for the truck. Then when I turned it in after hours, the app wouldn't work because the server was down. I was charged for an additional day. After contacting UHaul, I was reimbursed for my extra day. I would recommend going in to indiana Dieselpower to reserve and turn in a truck and not to use the app or online service.Steven W.
The app and website didn't work. I spent 2 hours trying to tell uhaul that the trailer was returned. In the end I had to call customer support and email photos to them.SAMUEL B.
These people were fine!MICHAEL D.
Customer did not leave a comment.charleotte A.