Customer Reviews for India Shell
(U-Haul Neighborhood Dealer)

51 reviews

3535 India St   San Diego, CA 92103

(619) 822-2270

Office Hours

  • Mon-Fri: 8 am–12 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(619) 822-2270

3535 India St
San Diego, CA 92103

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–12 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This was not a good transaction and there was no mat on the floor. It was rolled up and took up space in that van that was needed and was too heavy for us to pick up and had no where to put it. Was very inconvenient

Valenessa Alexander 
Rating:
5.0

Very courteous and friendly.

Otto Catrina 
Rating:
5.0

Throughout all the changes in droop off locations, Uhaul staffing and customer service was right on top of everything.

David Young 
Rating:
1.0

This location is very convenient for airport - BUT I wd not recommend b/c: 1) There is no sign to say this is a UHaul drop off location. 2) There was no UHaul key drop box. 3) There was no obvious place to park the truck. 4) The Shell Gas station employee was friendly but seemed surprised I was dropping a truck there and did not know what to do w the vehicle key.

Valerie Quarmby 
Rating:
1.0

There was nobody there to greet me when I turn the truck in and I clean the truck filled it with gas and washed the people they were very rude I called the corporate office and finally got the district manager of the station gas station on the phone he said he would waive the mileage and then lo and behold he turned around and charge my families card $1200 without my family’s permission they paid for one week for me the second week but they didn’t have the right to charge a third time without permission so I’m contacting an attorney

Paul Longanbach 
Rating:
5.0

Customer did not leave a comment.

Perry Williams 
Rating:
3.0

Give me the stuff I ordered

Monica Arce 
Rating:
3.0

I reserved a hand truck to assist in my move. Unfortunately this location does not stock moving supplies so I did not get one. Although it was removed from my bill, it’s absence made the move more difficult. Please make a note on your site that this location is for vehicles only.

Andrew Hrenak 
Rating:
5.0

Also super convenient to be able to fill the gas tank back to where it needed to be.

Misha Body 
Rating:
5.0

Friendly and profesional!

IVELINA KALCHEVA 
Rating:
1.0

Worst experience with U-Haul yet - customer service and scheduling is atrocious.

Brian Nussbaum 
Rating:
3.0

drop off was fine. It was a shell gas station so nothing much to discuss here. I was a bit confused about where to park the truck since it wasn't apparent, but the store attendant told me a general area to park. Could be improved

Jason Theisen 
Rating:
3.0

Ordered mattress pads and a furniture dolly. Got the wrong dolly and no mattress pads. Plus when I went to return the guy told me to go to another place to return it. I told him no since that is where I picked it up. They finally did it. Was not a great process.

JimaryRuth Pyles 
Rating:
1.0

I was over charged and charged twice. Highly inefficient and insecure way of renting a uhaul

Saba Berenji 
Rating:
1.0

This is by far my worst experience with a rental truck company. I was told the truck had a ramp. Turns out it did not, i need up spending 100 to buy a ramp i was told was included! The truck had multiple other issues

Josephine ichull-Ingya 
Rating:
4.0

Customer did not leave a comment.

Deneese Thompson 
Rating:
5.0

Very nice and friendly for a gas station! The night attendant was a bit shaky on gas and milage so I helped her on that. The van was spotless.

Clifford White 
Rating:
3.0

Customer did not leave a comment.

Glenn Cole 
Rating:
5.0

Sam was very helpful and I appreciated his time supporting my move with U-Haul!

Kim Comes 
Rating:
1.0

Terrible service. Do not use online pick up.

ADOLFO GOMEZ 
Rating:
5.0

I will always use Uhaul if I need a truck to move ! I will also tell all my Family and Frends about the great service and outstanding staff that helped me over the phone ! I work for a very large Company and I am in a manger posting and we will be useing you trucks and vans in the future ! Thank You for the Great service from your staff!

DAVID WILKINS 
Rating:
3.0

Truck was filthy inside and sticky. The windows were so dirty that I had to clean them just to drive it. There were sheets if bugs on the mirrors and front grill and front of box truck. It was also less than a 1/4 tank of gas had to fill up before leaving. It was as though someone drove this across the country and then just left it at the gas station and no Uhaul employee inspected it for cleanliness. I do not care about viruses but I’m these times. Not the best practice.

Michael Sartorio 
Rating:
1.0

I was charged an extra $24.90 because the clerk behind the counter marked the gas a 7/8 full which indicted 4 gallons short. I told her I just filled it up, she replied, that I could contact customer service to get the money back. She also said that gas would cover this Uhaul location to take the truck to a "hub" location in San Diego. Very unimpressed with this location and would like a refund of $24.90 as I filled the vehicle at the gas station in the exact location of where the truck was returned! Thank you, Jim Cook

JAMES ARNOLD COOK 
Rating:
1.0

The truck was dirty and the service tire light was on. The check in process was long.

Peter Maduike 
Rating:
2.0

The location is a gas station/convenience store. The employees prioritize the customers there to buy gas and store items. Constant interruption during the rental process was very annoying.

Michael Donohue 
Rating:
3.0

I used the online return to finish the rental and on the web page it said I should take the truck across town. I called that location and they said that if I dropped it off there, there would be a fee. So, I returned the truck at India Street as prompted, but got calls from across town the next day saying the truck was due there. I had to tell them it was already returned to India Street and that I had my receipt. I paid almost $2000, the least that could be done is to get the automated logistics right.

Shanon Shipley 
Rating:
2.0

This location does not accept more than 2 U-Haul vehicles. They tried to send me away to another location. They have enough space on their lot or the street for another vehicle. Therefore, I parked my rental on the lot and returned it using the app. The staff did not seem prepared and offered little assistance. Please update the system to reflect when 2 U-Haul vehicles are parked on the lot as to not inconvenience the customer. Thank you.

Eduardo Zamora Romero 
Rating:
5.0

Shocks for truck

Anastasia Baker 
Rating:
3.0

Inform the customer that you switched his pick up point.

Estevan Hernandez 
Rating:
4.0

Customer did not leave a comment.

Miguel Angel Salazar 
Rating:
4.0

I ordered and paid for a furniture dolly as well as a appliance dolly - neither were in the truck

Tony Gaeta 
Rating:
2.0

The tire pressure was off. The steering wheel was extremely shaky. The entire vehicle did not feel safe!

PETER NAGY 
Rating:
3.0

Exterior was dirty, inside box was ok. Cab had a little trash inside. Fuel was only at half tank. Blankets we pre-rented weren't inside truck, had to ask for them.

Robert Gelhaus 
Rating:
4.0

drop off was very helpful, had to go into store even after dropping truck off the phone to check in the truck. I didn't under stand why i needed to do that but did anyway, i was able to give the clerk my info and advisor her that there was not a dolly at pick up even though i was charged for it and see was expecting to get one with this rental at drop off

Joshua Olson 
Rating:
3.0

Data was all input already. No need to insert same data on a gas stations attendants cellphone. The tech was choppy — interrupted and needed to be repeated three times. Gas take was not full. This was ON a gas station.

LEVIY CIMENT 
Rating:
5.0

They are heavily understaffed. Gas stations are not great locations to franchise U-Haul. Customers don’t move often and frequently have questions for U-Haul staff about rentals. Web applications are slow to load and cause gas station cashiers to have to spend more time on a single customer when they have a queue of customers lining up to get snacks/gas which they (cashiers) cannot attend to.

Jer Cherng Law 
Rating:
4.0

Customer service was good but the truck was damaged at pick up.

Ayala TokerMelili 
Rating:
4.0

no Dolly or furniture pads were provided with the truck even though I was charged for them. It would be good to pay more attention to those details.

Jonathan Flores Uribe 
Rating:
5.0

Customer did not leave a comment.

Jamie Ferguson 
Rating:
4.0

Customer did not leave a comment.

Larry Hoffmaster 
Rating:
3.0

Difficulty actually renting. Worked on the second try.

Scott Carr 
Rating:
3.0

My reservation was changed the day of my drop off and I had a hard time finding this location. There is no signage.

Regina Boyd 
Rating:
3.0

I checked in on my phone but had issues with the clerk closing out my account on the iPad.

Ashlin Turner 
Rating:
2.0

The employee here seemed very unsure of the return process but we did get thru it. I left with a feeling of uncertainty that my return was complete. I have had my better service at actual U-Haul stores.

Arthur Mccullough 
Rating:
1.0

I spent 40 minutes trying to fill out the iPad form for the clerk who was really nice but was missing information. I needed a second phone number verification. It wound have been nice to have all of this required ahead of time. I felt that this would be the time I would get Covid because we were all next to each other sharing everything. Picking up a Uhaul should be much easier.

John Polikaitis 
Rating:
1.0

You've got to be kidding.... I was there for 3 hours you guys should give me $2000 for the extreme inconvenience, I did not end up renting a truck because your employees both when I call in and the almost non English-speaking employee at the facility are clueless, nobody knew how to help me, I was hung up on twice just because they wanted to get on with their day, I never got to rent a truck it screwed up my life, it screwed up my move, without that truck I went back-and-forth with the car at least 29 times you screwed up my life, your company is completely screwed up, I will forever tell people how screwed up your company is.

deanne yantis 
Rating:
4.0

Customer did not leave a comment.

Paul White 
Rating:
5.0

The location was fine and is completely irrelevant because all the location does is hand you a key. The on-line, contactless experience provided by U-Haul was a huge hassle.

Edward Grieff 
Rating:
5.0

excellent customer service

Laura Gallego 
Rating:
2.0

Turning in the car rental took longer and the person couldn't find me in the system because they couldnt pronounce my name right. Van was dirty in the outside and cargo area. Driving was no problem.

Omar Medina 
Rating:
5.0

I don’t want to take a star away from this location for this, but there was some confusion on their part. It seemed like renting trucks is something new and unfamiliar, and it caused some delays. The lady working their, however, was very friendly, and willing to help me with the process. And because of her positive attitude I left the rating at 5 stars.

JUSTIN SALDANA-OLIVER 
No reviews have been submitted for this location.

Additional Services at this Location

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