Customer Reviews for Imlay City Indoor Storage
(U-Haul Neighborhood Dealer)

99 reviews

325 E 2nd St   Imlay City, MI 48444

(810) 683-5011

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur: Closed
  • Fri-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 9:00 am - 3:00 pm
  • 4/20/2024: 9:00 am - 3:00 pm
  • 4/22/2024: 9:00 am - 2:30 pm

Services at this Location:

Contact Us

(810) 683-5011

325 E 2nd St
Imlay City, MI 48444

Services at this Location:

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur: Closed
  • Fri-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 9:00 am - 3:00 pm
  • 4/20/2024: 9:00 am - 3:00 pm
  • 4/22/2024: 9:00 am - 2:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TOM STAUTZ 
Rating:
5.0

Customer did not leave a comment.

Gabriel Trovato 
Rating:
5.0

Customer did not leave a comment.

Jane Guzman 
Rating:
5.0

Best riding rental truck. I've rented to this day.

Kerry Goodwin 
Rating:
5.0

Everything was Great

Mark Severini 
Rating:
4.0

Customer did not leave a comment.

Norwood Bennett 
Rating:
5.0

Customer did not leave a comment.

Theoren Collison 
Rating:
5.0

Customer did not leave a comment.

Matthew Bingham 
Rating:
5.0

Customer did not leave a comment.

William Hess 
Rating:
5.0

The locks are very hard to open. After trying for 30 minutes I had to cal my son to come help which took him 15 minutes. 45 minutes on a lock is ridiculous.

Patricia Galbraith 
Rating:
5.0

Open six days a week

ron toles 
Rating:
3.0

Customer did not leave a comment.

Jenniffer Horan 
Rating:
4.0

The radio didn't work at all.

TOM SASS 
Rating:
5.0

Added comments to our return as well the engine has a miss which may cause a higher gas usage the windshield wipers were possibly old so they didn’t do a good job cleaning the windows. we were driving in a winter storm so that was an issue. They made a loud noise as they dragged across the glass. The back roll up door was hard to open and close as well. May just need some oil or maintenance. When I was checking the truck out Friday the photos that showed the truck had accident damage so I chose dispute and took new photos .

JULIE ANN SALSIDO 
Rating:
5.0

Customer service was GREAT .. very nice & polite.. Place is clean . Was able to reserve so Easley.

MARY COLEMAN  |  Reservation 
Rating:
5.0

everthing was great

Sharla Smeznik 
Rating:
5.0

Customer did not leave a comment.

Rocky Essak 
Rating:
5.0

Very pleasant and helpful office girl.

Brenda Ski 
Rating:
5.0

Customer did not leave a comment.

MaryAnn Kauffma 
Rating:
5.0

The whole process was really easy. The truck was immaculately clean, and the service was very friendly and helpful. Would highly recommend this service and location to anyone needing to rent a U-Haul.

Michael Kremer 
Rating:
5.0

Customer did not leave a comment.

Angela Duke 
Rating:
4.0

Trailer was missing fender. informed person there she said there was no way to note that in the system--(this seems very odd.)

paul Mccauley 
Rating:
5.0

I think that everything was just right.

Esmeralda Aguilar 
Rating:
5.0

Superior Customer service, was greeted with friendliness, helpfulness and professionalism

Ryan Kocis 
Rating:
5.0

Customer did not leave a comment.

Brian Jeffers 
Rating:
5.0

Customer did not leave a comment.

Meagan Block 
Rating:
5.0

Customer did not leave a comment.

Janet Butara 
Rating:
5.0

Customer did not leave a comment.

Thomas Lange 
Rating:
5.0

agent was very helpful and organized really top drawer.

Joseph Schnur 
Rating:
5.0

Drop off was pretty easy and only took about 5 mins.

James Luotonen 
Rating:
4.0

Maybe bigger blocks of wood for tires.

Joseph Van Hoey 
Rating:
5.0

Customer did not leave a comment.

Erik Johnson 
Rating:
5.0

Staff was helpful and friendly. Vehicle was clean and ready to go. A very good experience. I would certainly recommend U-Hau.

PAUL WALKER 
Rating:
5.0

I rented a climate controlled area (123). When I removed my belongings from the facility, some of my boxes had water damage. That is unsatisfactory!!

JAMES BRONSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patricia Bushman 
Rating:
5.0

The 6x12 performed well behind my Sierra 1500. The morning I dropped it off the brake was making a noise so it might need looking at.

Brian Norman 
Rating:
4.0

There was a hole in the floor of trailer and our mattresses got wet.

Julie Trombley 
Rating:
5.0

Customer did not leave a comment.

Matthew Staszewski 
Rating:
4.0

I dropped prior to location being open. Easy to find,and plenty of room to maneuver trailer.

DEVIN MURTOS 
Rating:
5.0

Overall very good service and staff was friendly and very professional. Only one recommendation regarding trailer maintenance - the jack and ratchets should be oiled since they were very tight. And one tire was almost bald.

Paul Lamberty 
Rating:
1.0

I was told I would be getting an appliance dolly but when I picked up the truck they made me go to another location to pick up the appliance dolly. When I got to the second location, they only had a small utility dolly which made it impossible to move appliances and heavy item. We wasted HOURS LOADING AND UNLOADING APPLIANCES AND LARGE ITEMS. AND I ALSO COULD NOT RENT A LARGER TRUCK AND WE RAN OUT OF ROOM. I HAD TO LEAVE VALUABLES THAT I DID NOT WANT TO GIVE AWAY!!!

RICHARD Rick SCHWARTZ 
Rating:
5.0

Customer did not leave a comment.

robert tesch 
Rating:
4.0

Customer did not leave a comment.

Sandra Guerrero 
Rating:
5.0

Same thing mobile pick up sucks need to work on your guys website other then that A+

Tyler Turoldo 
Rating:
5.0

The company made a big deal about our unit not being properly cleaned. There was a small portion of a box on the floor and a very light amount of debris on the floor. They really inconvienced us by not simply doing a spot check while I was there in their office.

RENEE LOVETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT WILLIAM RICHARDSON 
Rating:
4.0

Customer did not leave a comment.

WENDY LEE HORN 
Rating:
5.0

Loose the insurance scam already .....

TRESTIN SHING HARPER 
Rating:
5.0

Very friendly and affordable

ROY RAMIREZ 
Rating:
5.0

It was big and roomy thank you so very much for everything it was a nice storage unit

DEBORAH LOUCKS  |  Overall Experience 
Rating:
2.0

There were pieces of wood left in the truck I assumed went with the truck and upon dropping the truck off I got a call to come either get the wood out or be charged a cleaning fee so at 6 months pregnant I had to take pieces of wood out of the truck and dispose of them myself.

Stacy Lambert 
Rating:
5.0

Imlay city was great but Gladwin was awful.

JOSEPH THOMAS LINE 
Rating:
3.0

Customer did not leave a comment.

Jennifer Ohlert 
Rating:
5.0

Very clean

ROBERT WILLIAM DOWNEY 
Rating:
5.0

Customer did not leave a comment.

STEPHENRAY ALMENDAREZ 
Rating:
4.0

Were to park the truck was a little confusing other than that it was good

SONYA CARESSE KARASH 
Rating:
5.0

Great experience - the customer service is excellent!

NICK KOWALSKI  |  Overall Experience 
Rating:
5.0

Clean warehouse with all units inside.

Walter Phillips 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GORDON GRAPENTIN 
Rating:
4.0

Customer did not leave a comment.

Tara Perry 
Rating:
3.0

Customer did not leave a comment.

Leon Drake 
Rating:
2.0

The online check in through the app did not work. I had nothing but problems and was forced to go inside the office to try and get help with picking up my rental. The lady inside said she couldn’t help me unless she canceled my reservation and started over, but it would be at a different rate. She told me my only option was to call the 1-800 number and see if they can help. What’s the point of having staff in office if they can’t help you check in if you need it?? It ended up taking 45+ minutes to finally be able to leave the lot with out truck and set our schedule back on an already stressful day.

Jeffrey Pavel 
Rating:
5.0

Customer did not leave a comment.

April Emerick 
Rating:
5.0

Customer did not leave a comment.

William Collins 
Rating:
5.0

Great trailer, great service, great price

Guy Wells 
Rating:
5.0

Customer did not leave a comment.

Williamjoseph Clark 
Rating:
5.0

Customer did not leave a comment.

Michael FLANAGAN 
Rating:
5.0

Customer did not leave a comment.

TODD TOWNLEY 
Rating:
5.0

The Mobile App Sucks. It needs work done to the app.

David Delong 
Rating:
5.0

Customer did not leave a comment.

Ronda Oliver 
Rating:
5.0

No improvement needed.

panfilo vela 
Rating:
5.0

Customer did not leave a comment.

Daniel Slosar 
Rating:
1.0

I USED to use Uhaul for all of my moving needs. I've moved cross country with this company and this past experience at the Waterford location has forced me to reconsider ever trusting this company again. I rented a car haul trailer which was filthy and had a flat tire. After putting air in the tire and running it through a car wash, I did everything I needed to get done in 3 hours out of my 24 hour rental. Returned the trailer to another Uhaul location as I've done dozens of times in the past and was double charged. Called the store, recieved a rude and downright threatening voicemail from the field manager, called and have been transferred back and forth all the way to the regional marketing manager to be told "there's nothing that can be done"

Cody Hughes 
Rating:
4.0

Customer did not leave a comment.

Dave Scott 
Rating:
3.0

Opening store on time, 9am is later than a lot of locations, timing is everything when scheduling other people's help and could have been on the road by the time worker arrived, especially seeing as I did the online check-in. Also uhaul online would not find my location on my phone for after hours return, so I was delayed again on return. On the phone, James was very helpful and polite.

Jeffrey White 
Rating:
3.0

Have someone there when store is supposed to be open. Had to wait over an hour and call twice before someone showed up. Then wouldn’t let me pay with cash just charged my card and wouldn’t listen.

Tim Donaldson 
Rating:
4.0

Customer did not leave a comment.

Allenjoseph Fulton 
Rating:
5.0

Thanks so much!

David McMath 
Rating:
4.0

Customer did not leave a comment.

Anthony O'Brien 
Rating:
5.0

The guy here was super nice and even helped us save money by recommending we bring the trailer back to the same location for half the cost. I really appreciated everything he did for us!

Charles Barker 
Rating:
3.0

When we tried to return the dollie there was no one there the place was closed when we arrived at 2:00pm. We called the 1-800 number and they told us to just leave it there and when someone came in they would check it in and send us a confirmation email. We did receive the email but we had also talked to a manager who offered us a $50 refund for all the trouble which was very nice of him.

ROBERT POTTERAY 
Rating:
3.0

Passenger door could not be unlocked.

Michael Crowder 
Rating:
5.0

Customer did not leave a comment.

Tammy Begeman 
Rating:
5.0

It was a pleasurable experience

Gary Hicks 
Rating:
5.0

Customer did not leave a comment.

Patrick Carbery 
Rating:
1.0

In my previous experiences with Uhaul, I usually see the truck ready to go and pulled up front when I pull in to the rental location. This was not the case at this location. Basically the gentleman working handed me the keys and said there you go... I asked if he was going to take the advertisement sign out of different window of the truck and he said no you can just fold it up and put it behind the seat. He didn't walk me through anything like my last uhaul rental location had done. I felt as though I was an inconvenience to him. He wouldn't even get off his chair. I originally chose this location due to the office hours and the availability to drop off the truck at my own convenience. I will never go to this location again.

Connie Kinney 
Rating:
1.0

Terrible experience. Will never use U-Haul again. Character limit is too little to describe the issues we had...

JENNIFER HUNTER  |  Reservation 
Rating:
3.0

Billing could be better.

jenell Kirka 
Rating:
5.0

Customer did not leave a comment.

JENIFER OHLERT 
Rating:
4.0

Customer did not leave a comment.

roger conant 
Rating:
4.0

Customer did not leave a comment.

Richard Wilson 
Rating:
4.0

Customer did not leave a comment.

Gregory EGGERT 
Rating:
3.0

Picup was scheduled for 9am at Parschs Gas Station on E. Capac. One way 15 foot truck had been onadvertently rented for local...so, no truck available. Young lady at counter was NOT properly trained to resolve such a situation. Fortunately Brian Zender at B&B Auto did. He eas VERY gracious and helpful. Brian called the area manager and got us hooked up with the 15 foot truck at the storage facility. I ordered and paid for blankets, a queen size mattress cover and a dolly. None of those items were provided! Outside of Brian's stellar help, UHaul gets an "Epic Fail" on this rental.

Roger Yauchzy 
Rating:
5.0

The gentleman that helped me was wonderful.

Gloria Mosley 
Rating:
5.0

Customer did not leave a comment.

Kevin Nadrowski 
Rating:
5.0

Friendly and helpful

Michael Fraley 
Rating:
3.0

Had issues with the key lock box on accessing the key. Made it hard because there wasn't any employee onsite. Ultimately fixed but took 30 minutes.

Brad Richards 
Rating:
5.0

Excellent

LENA SCHESFKE 
Rating:
5.0

had a 9 ft van drove 41 miles and put 2.5 gallons gas back in and they charged me 10 dollars I should have took a picture of the gauges I dont know what the vans get miles per gallon but I thought 10 dollars was unreasonable I have rented vans before and never had a issue if u could check in to it that would be nice

Richard Deneen 
No reviews have been submitted for this location.

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