I was just plan lied too about the rate of the rental. I was given the local day rate even though I plainly stated that I was going one way almost 100 miles away. When I questioned the bill I was told that it would be adjusted when I delivered it to the drop off place. Of coarse there was no adjustment made. Had I been given the real rates I probably would not have rented the trailer. I will never use Haul again and will recommend anyone I know not to use them. You can improve the service by not iieing to clients!!bruce J.
Customer Reviews for Ideal Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Steven A.
El cliente no dejó un comentario.Mike D.
They were amazing and said uhaul has canceled one of their customers orders when they had the truck, so uhaul needs to get the cooperate side of things fixed and send emails, not a text that a call should come. It's not 1995.Adam H.
I had a great experience with U-Haul! The truck was in great shape, reliable and running well. I had no problems with the truck, and the lady at the pick-up place was friendly and helpful. I am so grateful that you maintain your trucks as well as you do. Gracias.tim E.
Maybe a sign in the parking area indicating where the drop box is. Otherwise very easy drop offAshley S.
El cliente no dejó un comentario.William T.
No suggestions!Darren D.
El cliente no dejó un comentario.Jerry T.
El cliente no dejó un comentario.jose S.
El cliente no dejó un comentario.Catrice B.
El cliente no dejó un comentario.Aaron B.
El cliente no dejó un comentario.Veronica T.
El cliente no dejó un comentario.Reginald C.
I had pre-paid for my truck, a furniture dolly, an appliance dolly, and 3 dozen furniture pads. When I arrived at the location, they did not have any furniture pads.Nathaniel M.
It's was more miles on the cargo van then I used.MAIA G.
El cliente no dejó un comentario.Ken M.
El cliente no dejó un comentario.Jodi L.
El cliente no dejó un comentario.Anita D.
Great experienceDonna B.
El cliente no dejó un comentario.Javier M.
El cliente no dejó un comentario.Gary A.
El cliente no dejó un comentario.Zackery U.
El cliente no dejó un comentario.Frank C.
El cliente no dejó un comentario.James C.
Trailer parking was horrible. If it can be rearranged that'd help with people trying to drop trailers and the traffic in and out of the gate.Jacob T.
No improvements necessary. I had a pleasant experience and the Mr who helped me was excellent. Sorry i forgot his name.Sheena W.
El cliente no dejó un comentario.Elizabeth F.
Linda is the best!Darrell T.
El cliente no dejó un comentario.cristi K.
Linda is great!Darrell T.
El cliente no dejó un comentario.Quentin P.
No one was on site to help, had to play phone tag to get help. Extremely frustrating. Also, the truck was clean, but reeked of cigarettes! Truly, it was nauseating.Kelly E.
Customer service was above and beyond excellent. A great experience and I will be coming back for any future UHaul needs.Karee T.
We reserved a trailer at Ennis feed and it wasn't available when we went to pick it up. Ideal had what we wanted and we didn't lose time on our plans.timothy L.
Linda Sherman went above & beyond to make our moving experience go smoothly!!!John M.
El cliente no dejó un comentario.Harry G.
El cliente no dejó un comentario.Mary V.
El cliente no dejó un comentario.deborah G.
El cliente no dejó un comentario.Luis C.
El cliente no dejó un comentario.Armando H.
El cliente no dejó un comentario.Candice P.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.Wyndi D.
El cliente no dejó un comentario.Walter S.
Process was seamless. Staff at the pick up and drop off locations were very helpful.Severiano O.
El cliente no dejó un comentario.Joshua T.
El cliente no dejó un comentario.Curtis D.
El cliente no dejó un comentario.Heather T.
Take control of situations, not just put it on uhaul.STACY Y.
El cliente no dejó un comentario.Linda C.
Very helpful and we in and out in record time.Allison B.
Felt like $19.95 special wrap on the van was deceptive, since only applied to a truck rental. Should have wrapped a truck instead. Blame U Haul for that and certainly not the rental office. They were outstanding in service and courtesy. They deserve praise!mike M.
The uhaul truck needed a front end alignment and the breaks was bad alsoLakeisha R.
El cliente no dejó un comentario.JOSEPH M.
El cliente no dejó un comentario.JOHN N.
El cliente no dejó un comentario.CARLOS R.
Linda is great! I've used this UHaul location twice and both times, I was so impressed with Linda's outstanding customer service. I am so glad they are in Ennis and highly recommend them.TERRI B.
Friendly professional staff.William F.
El cliente no dejó un comentario.WILLIAM N.
El cliente no dejó un comentario.PHYLESHA L.
El cliente no dejó un comentario.SARAH H.
We could not use our iPhone for the 24/7 checking in but it all Worked atMichael G.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.VALERIA D.
El cliente no dejó un comentario.SUNNY K.
El cliente no dejó un comentario.Rickey B.
The vehicle was not clean and did not have a full tank of gas and also once I started driving it it sounded really loud and I could smell exhaust coming into the cab I had a headache the whole time I was driving it and the check engine light came on and went back off so I was afraid I wouldn't even make it back the lady was nice and the U-Haul office but didn't tell me about where the drop off box was for me to drop the key so I had taken it back Sunday night but couldn't find the box so had to come back Monday morning to bring the key back I just feel like this vehicle needs some major work done on it before anybody else takes it out it was one of the worst experiences I've had driving anywhere we couldn't even hear each other's talk when we were trying to drive the vehicle and the mirrors on the side vibrated so bad you couldn't even get over because you couldn't see out the mirrors they were shaking so bad I brought it back with more fuel than I left with it in and also cleaner than it was when I picked it up. I just don't feel like I should have to pay full price for a vehicle didn't run properly.Lelana Ann K.
El cliente no dejó un comentario.Sheryl C.
Servicio al cliente de excelencia. Person helped me during their non-working time. Nice people...Sathya A.
El cliente no dejó un comentario.Peggy R.
Online booking was difficult but manager at facility was very helpful and friendly.Anita W.
Excellent customer service by Ms. Linda Sherman. She went over and above for us.Enrica P.
El cliente no dejó un comentario.BRADLEY STEPHEN H.
El cliente no dejó un comentario.Bradley H.
Linda was very sweet and knowledgeable. Great service.DANIEL Y.
El cliente no dejó un comentario.Mike H.
El cliente no dejó un comentario.DAVID P.
Woman working there was rude . Not helpful at all. I ordered my truck at an another location closer about 3 weeks prior. And was sent to this location 15 miles or so away. Needed assistance and person at pickup was not willing to help.the hours are not convenient. Went back to original location and they were willing and able to help me. Don't recommend the Ennis location.MARY G.
El cliente no dejó un comentario.Valeria D.
El cliente no dejó un comentario.James P.
Great experience and wonderful customer care.MATHEW B.
El cliente no dejó un comentario.valeoia D.
Maybe give me the right uhaul at the right location so I don't have to waste time driving all across town trying to find the missing uhaul. It was a terrible experience. I also had to drive 25 miles out of my town that has uhaul to get a uhaul. THIS WAS A TERRIBLE EXPIERENCE. PENSKE IS BETTER. All the people at the storage facility were nice. Uhaul themselves sucks.ZACHARY M.
This comment is for UHaul reservation not the Ennis location. Honor the location picked when renting the truck. Do not call the day before to Cindy and tell the customer they have to go to another town or not have a rental. I rented the truck 30 days in advance so this wouldn't happen.Keith C.
I asked for customer service to contact me still have not received a call.CHARMAINE C.
The lady that runs this facility was very polite and helpful. The man that works there was also nice and helpful. It was a fast and easy experience renting a uhaul from here.TERRANCE B.
El cliente no dejó un comentario.Gabriel D.
El cliente no dejó un comentario.CARLYLE L.
Again no complaints with the pick up and drop of locations just uhaul in general.Candice N.
Ideal Storage is fine, I'm not happy with Uhaul in general and wont use again. If you don't have truck in town I requested, give me what you have (this is what I've experienced in past). Instead I got sent to get a truck over 20 miles away and then had to pay an exorbitant amount for mileage. Not happy with UhaulLEO G.
I really appreciate Linda and all that she does to make the rental process so easy. She was very helpful at the pickup with making certain all connections were correct and safe. When it came time to drop off the trailer she stayed after closing...now that is superior customer service. Thank you Linda.BRENT E.
Great serviceSHEILA D.
No improvement needed. The customer service and professionallism was outstanding. I was there like 3 minutes. Super fast service.GERMAN M.
The ladies was great and kind and niceSAMUEL DWINE W.
El cliente no dejó un comentario.ANDREW F.
El cliente no dejó un comentario.JOHN N.
El cliente no dejó un comentario.Jenifer S.