Linda is great! I've used this UHaul location twice and both times, I was so impressed with Linda's outstanding customer service. I am so glad they are in Ennis and highly recommend them.
TERRI B.
Customer Reviews for Ideal Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Friendly professional staff.
William F.We could not use our iPhone for the 24/7 checking in but it all Worked at
Michael G.Outstanding
tonne K.The vehicle was not clean and did not have a full tank of gas and also once I started driving it it sounded really loud and I could smell exhaust coming into the cab I had a headache the whole time I was driving it and the check engine light came on and went back off so I was afraid I wouldn't even make it back the lady was nice and the U-Haul office but didn't tell me about where the drop off box was for me to drop the key so I had taken it back Sunday night but couldn't find the box so had to come back Monday morning to bring the key back I just feel like this vehicle needs some major work done on it before anybody else takes it out it was one of the worst experiences I've had driving anywhere we couldn't even hear each other's talk when we were trying to drive the vehicle and the mirrors on the side vibrated so bad you couldn't even get over because you couldn't see out the mirrors they were shaking so bad I brought it back with more fuel than I left with it in and also cleaner than it was when I picked it up. I just don't feel like I should have to pay full price for a vehicle didn't run properly.
Lelana Ann K.Excellent customer service. Person helped me during their non-working time. Nice people...
Sathya A.Online booking was difficult but manager at facility was very helpful and friendly.
Anita W.Excellent customer service by Ms. Linda Sherman. She went over and above for us.
Enrica P.Linda was very sweet and knowledgeable. Great service.
DANIEL Y.Woman working there was rude . Not helpful at all. I ordered my truck at an another location closer about 3 weeks prior. And was sent to this location 15 miles or so away. Needed assistance and person at pickup was not willing to help.the hours are not convenient. Went back to original location and they were willing and able to help me. Don't recommend the Ennis location.
MARY G.Great experience and wonderful customer care.
MATHEW B.Maybe give me the right uhaul at the right location so I don't have to waste time driving all across town trying to find the missing uhaul. It was a terrible experience. I also had to drive 25 miles out of my town that has uhaul to get a uhaul. THIS WAS A TERRIBLE EXPIERENCE. PENSKE IS BETTER. All the people at the storage facility were nice. Uhaul themselves sucks.
ZACHARY M.This comment is for UHaul reservation not the Ennis location. Honor the location picked when renting the truck. Do not call the day before to Cindy and tell the customer they have to go to another town or not have a rental. I rented the truck 30 days in advance so this wouldn't happen.
Keith C.I asked for customer service to contact me still have not received a call.
CHARMAINE C.The lady that runs this facility was very polite and helpful. The man that works there was also nice and helpful. It was a fast and easy experience renting a uhaul from here.
TERRANCE B.Again no complaints with the pick up and drop of locations just uhaul in general.
Candice N.Ideal Storage is fine, I'm not happy with Uhaul in general and wont use again. If you don't have truck in town I requested, give me what you have (this is what I've experienced in past). Instead I got sent to get a truck over 20 miles away and then had to pay an exorbitant amount for mileage. Not happy with Uhaul
LEO G.I really appreciate Linda and all that she does to make the rental process so easy. She was very helpful at the pickup with making certain all connections were correct and safe. When it came time to drop off the trailer she stayed after closing...now that is superior customer service. Thank you Linda.
BRENT E.Great service
SHEILA D.No improvement needed. The customer service and professionallism was outstanding. I was there like 3 minutes. Super fast service.
GERMAN M.The ladies was great and kind and nice
SAMUEL DWINE W.Easy drop off.
steven D.Better service
Felix M.You have a young lady working there by herself named Patty. She was a perfect professional while renting me a car hauler. After I got my car loaded I could not get the front tire ratchet tie downs to work because they were in desperate need of some WD-40 lube. Patty was outside at the time helping others and came by to me and after a few minutes that girl got them both working and secure! And it was 50 degrees outside! I'm 6 foot 3 and weight 235 pounds and lift weights for a hobby and know my way around cars, trucks and trailers and Patty kicked my ass! You got a great pro working for you U-Haul I hope you appreciate her as much as I do. She's made me a lifelong customer because of her professionalism and her skills. Thanks Rick in Texas
Rick J.I was supposed to return the truck on Sunday, Dec 20th. The uhaul app, email links, nothing would work to do the after hours check in. I called the uhaul number 3 times over a few hours and was on 30 min hold each time. Could never speak to someone about where to return. When pulling up my reservation number, it told me my return was due Tues Dec 22nd. I finally got a text from uhaul Monday with the return location. I returned it Monday around 4:45pm and the center was closed. I received an email the following day with a charge for keeping the truck an extra day. I want my money back. The website is useless and cost me more money when it wasn't my fault!
Janice N.The staff was excellent and very helpful!
Brian R.Excellent service and personal
Bob B.No hassle rental process and polite staff! ¡Gracias!
Casey F.Found the check-in person to be very friendly and accommodating.
Doug S.To expensive for just one way trip
FRANCISCO G.very professional and pleasant to talk with
Victor N.We did the after hour self return. Very convenient drop-off location.
Vickie K.Horrible customer service. RUDE over the phone when calling about concerns.
Stephen H.The truck cab smelled of body odor!!
tommy A.Very nice ??
PAM G.