Not rent out a trailer with a stripped out jack handle then still charge me for the rental!TODD M.
Customer Reviews for Ideal Self Storage #2
(Distribuidor de U-Haul del vecindario)
Waco, TX 76710
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb. - dom.: 10 a. m. - 3:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Good customer service, friendly and efficient, had 3 people inside and made sure to address all and handle quicklyFIDEL D.
Sorry but I was thrown off when asked to go unload the trailer by myself. It looks like he was by himself n was busy in the office. Unloading the trailer from my hitch and moving it by myself to the location is a liability to the company. I am in the Safety Business so I need to write this comment. Please look into this and make sure there are enough employees on site. GraciasSteven P.
El cliente no dejó un comentario.ANDREW P.
They tried to charge me double, document EVERYTHING or they will try to get over on you. I would sue but they aren't worth the time effort or money. I wouldn't recommend this place to anyone. Uhaul is great but this location is not!Ashton G.
El cliente no dejó un comentario.Kory H.
El cliente no dejó un comentario.Nicholas T.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.TIMOTHY S.
El cliente no dejó un comentario.JORDIN W.
El cliente no dejó un comentario.Kelly K.
Out truck was hit by a bus called gold star tours in Indianapolis - I also purchased insurance for this truck - my question is why why that wasn't addressed before charging for the mirrorJORDAN HOWARD O.
El cliente no dejó un comentario.CHARLES A.
I'd say it was practically "Ideal".Brian A.
El cliente no dejó un comentario.Christina N.
I came in Sunday The Day Before Memorial Day the gentleman behind the counter was focused season a wonderful person to work with and expedited my truck rental order it was a pleasure I look forward to renting another vehicle from this location and my experience with U-Haul has always been exemplary wonderful working with y'all thank you very muchlester L.
El cliente no dejó un comentario.REAGAN S.
Jaime was outstanding. Helpful, polite and professional!THOMAS C.
El cliente no dejó un comentario.Laura L.
The lights did not work on the trailer and we did not realize that. We were checked out and given the ok, however, that was not the case. We were driving on I35 interstate at 4 a.m. with no lights. We could have been killed.Cecilia B.
El cliente no dejó un comentario.Duane I.
El cliente no dejó un comentario.Stephen C.
El cliente no dejó un comentario.Daniel D.
The staff was not helpful with the reservation and directed us to the wrong trailer. We had to hook it up with no assistance from the staff. A hitch was broken on the trailer.Bruce T.
El cliente no dejó un comentario.DONALD M.
El cliente no dejó un comentario.Bruce T.
El cliente no dejó un comentario.Bruce T.
El cliente no dejó un comentario.Sherry C.
El cliente no dejó un comentario.JOHN A.
Everything was perfect Jamie is so very helpful. We've used her before and will continue to keep coming back for our moving business!Starr E.
El cliente no dejó un comentario.Benjamin E.
Jamie gave the best customer service...very helpful to make our rental an easy process.Linda M.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Harold W.
Jamie was simply super.Joe A.
First of all 2 different nights the truck I rented was not at the location it was suppose to be at. That made me behind on moving by a certain date. Which caused me to have to pay ANOTHER months rent. Then after being promised the guarantee fee payment for both nights they didnt have my truck at the correct location they charged my card more than the promised amount then they said I kept the truck for 2p something days and charged my card without letting me know. I got stuck halfway from waco unable to get gas a d was stranded. I then called the customer service and told them there was a mistake and I was disputing the charges. The lady said she was putting in a co.plaint and there would be no more charges. Only that was a lie. The charged my card for another six hundred and something dollars only to get a declined alert. Which I'm sure messed my credit up . So I'd love someone to contact me. I was assured the truck would be a ailable for pick up on 2 different occasions and then on the 3rd night the truck was there but the customer service person lied when she said she called my husband for verification. As no one from uhaul attempted to contact my husband. Then someone called me promising me money a d free days only to screw me agian and agian.Terry K.
Have adequate staff on had to help with unhitching trailersWILLIAM B.
El cliente no dejó un comentario.Ostin M.
El cliente no dejó un comentario.JONATHAN P.
El cliente no dejó un comentario.RENEE E.
We were told we could drop off the truck at any location when we picked up the truck and then when it came time to return the truck, we had to drive 30 minutes at the end of a long day to return it to another location. Instead of us choosing a closer more convenient location. Then we had another 30 minute drive home. Not cool. More gas and more time that was specifically told to us inaccurately. In addition when I tried to contact uhaul the live chat said they could not change the drop off location and to call the number given but no one would answer for about an hour. Then when they did, they said they could not change the drop off location. It added stress and time to our moving day.Brenda K.
Even though, sometimes your STUPID ASS website won't even populate this location that is very close and convenient to my house, I have decided to just drop here anyway. 1st, they are nice, clean, helpful, friendly and accessible. 2nd, the LAST RENTAL I had would not populate this location. I was only a bit upset, but I went to the location DESCRIBED IN THE CONTRACT. I arrive only for the guy to tell me, "HE DOESN'T HAVE ROOM FOR THE TRAILER" and to take it to another "specific" location. Granted, the location was only a 1.25 mi away, but my "a little upset" now turned into "upset". I get to the location he told me to go, only to find a sign in the window and doors locked to say they were"CLOSED FOR THE DAY". I call your 800# and now I'm angry and driving around now for 45 minutes with a trailer trying to get the f*Â¢ker off my truck. I drive to what I think might be a corporate or company owned store and tell the agent I want to drop off there as I've driven around town now with this trailer and want it off and telling you I'm dropping it off there. NOPE! WON'T LET ME! I HAVE TO DRIVE TO THE OTHER SIDE OF TOWN. I HAD NOW HAD THE TRAILER ON MY TRUCK FOR ALMOST AN HOUR AND A HALF longer than I could have dropped off at this location here. I can't stand your company anymore and it's NOT CUSTOMER FRIENDLY AT ALL!Mark R.
I feel like the ideal storage rental option should be closed down, the worker was not sure what she was doing ontop of making a reservation, adding extra things I didn't want instead using my own reservation I made onlineMisty B.
Had good experience. Would recommend.PAUL B.
El cliente no dejó un comentario.Kim L.
El cliente no dejó un comentario.Ruby C.
El cliente no dejó un comentario.Carol L.
Kim was so helpful,having not rented a trailer in 40 years she helped with everything,even making sure we had it hooked up properly.Very pleasant and professional.David H.
The next customer will be very pleased... The truck appeared to be new, rather than the older ones... very clean cab... I know I will be using U-Haul twice more in December... hope i get the same truck... and customer service was out of this world... Jamie is a 5 star... everytime I come she has a welcoming smile and is eager to help... Thanks MY Ideal Storage & U-Haulkimberly B.
I notified the lady at the counter that the gas gage was below their required â€œ11/16â€ and that I filled it back up the the line it was on when I received the truck. She said it was fine and not to worry about it. I now have an extra $25 charge on my bill for gas, in which I did not use. I called and left a message, but have yet to hear back from the company. I would not recommend using this location.Rachel B.
El cliente no dejó un comentario.Angela H.
El cliente no dejó un comentario.An N.
El cliente no dejó un comentario.Paul S.
When I arrived to at my destination, the truck was wet inside, furniture and boxes were wet on the bottom. The leak originated in Mom's Attic. The bottoms of the boxes in Mom's Attic were soaked so it was difficult to carry the boxes. When I returned the truck I pointed out the water still dripping in Mom's Attic to the U-Haul Representative. I asked for a credit or discount for the bad equipment I received but was told no. Because of the bad equipment and no customer service I will not use U-Haul again.DIANNE B.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Richard J.
El cliente no dejó un comentario.David A.
The inside of the truck was dirty and looked like it hadn't been cleaned in a while. I was charged an insane amount for a 6 hour rental. I was charged for multiple extra days and the appliance dolly that I returned with the truck. No one has been terribly helpful in rectifying the situation so far. STAY AWAY FROM THIS LOCATIONDonald B.
The person at this location had no idea what truck I was renting even though I had checked in previously. It took over an hour to finally get the truck because it had not been checked in by the location upon return the previous day. Once we got into the truck we realized it was filthy and had not been cleaned at all. It smelled of cigarette smoke. The floors were muddy and there was a sticky crusty substance all over the cup holders. I would expect a company such as UHaul to be properly cleaning and sanitizing vehicles during a pandemic! I was assured upon my reservation that the vehicle would be sanitized. It was not. Overall the experience at this location was awful and I would never recommend it to anyone.Lindsey T.
Excelent customer serviceJorge R.
I was referred to a storage lot and dropped it off myself. No service. Initial drop off location was full and not accepting drop offs.THOMAS A.
I think there was an issue with the locks being mixed up but that was an easy fix. Overall, easy experience also the women who's name I didn't catch very nice and very helpful!!Laura L.
El cliente no dejó un comentario.Kim C.
Very friendly folks. Top shelf!Timothy B.
Uhaul location was closed when I got there with a confirmed reservation . No uhaul employee put trailer on my ball hitch. When loading my Jeep on to the trailer at my home the trailer came off my ball and trailer then hit my truck damaging my tailgate and bumper. I did not choose this uhaul location but was told by uhaul the day before pickup I had to use them in lieu of the location I knew and knew they had highly trained employees. The trailer if attached at the Waco drive location I requested would never had come off the ball when loading. I am extremely upset with the service from Ideal!mike H.
El cliente no dejó un comentario.Tomasz P.
El cliente no dejó un comentario.charles K.
El cliente no dejó un comentario.TIM G.
El cliente no dejó un comentario.alexander P.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Bryan R.
El cliente no dejó un comentario.Blake M.
El cliente no dejó un comentario.Rodney P.
El cliente no dejó un comentario.cary E.
El cliente no dejó un comentario.Kylie O.
This was not the location I had selected to rent from. Was sent across town to a site that had no help no one was working. Your 24/7 app Is not user friendly. It would not show the site I had selected for drop off when I made the rental.Jenni E.
El cliente no dejó un comentario.Antony H.
El cliente no dejó un comentario.JEFFREY C.
El cliente no dejó un comentario.Stephen R.
Nothing Everything is always GoodStella S.
El cliente no dejó un comentario.Russell W.
El cliente no dejó un comentario.Justin C.
El cliente no dejó un comentario.Sherryl C.
The clerk was a little underunformed about the after hours drop off process which resulted in me having to return to the location to do my online return process, bit overall it was an easy and pleasant experience. If I need a rental again in the future I will use them again.Marshall M.
need to go directly to uhaul for possible running through a toll.Carla F.
My reservation pick up location was changed 4 times. Once to a location that wasn't open on the pick up date. On the pick up date my trailer wasn't at the location specified. Ideal Self Storage had to call to locate another trailer at another store. After 2 hours, several phone calls, and driving to the other store I finally picked up trailer. I wasn't happy about the run around after a "guaranteed" reservation.Robert G.
Make sure equipment is in working orderstephanie B.
Over all U-Haul was very helpful when needing to keep truck longer than first expected and both places had really nice and polite and helpful people working.Kim C.
El cliente no dejó un comentario.Roderick W.
El cliente no dejó un comentario.Eddie T.
Great experienceDalyse M.
El cliente no dejó un comentario.Preston H.
Stick to you word.. (reservations)Joshua S.
When trucks are rented out if they could have a full tank of gas, that way I think it would be better on the renter, we have to put the gas back as it is. Just my opinion.LAURUTHER R.
El cliente no dejó un comentario.Caley S.
El cliente no dejó un comentario.KIMBERLY E.
Pickup was a little bit of a hassle, but only because the lady working there was new and she had to reach out to her boss for assistance and he was not immediately available.Marshall M.
El cliente no dejó un comentario.steven P.
They didn't seem to know how to process the pickup and may have inadvertently cancel my order which caused a lot of confusion and many phone calls. But Uhaul customer service was great!Elizabeth D.