Customer Reviews for In Towne Self Storage
(Distribuidor de U-Haul del vecindario)

217 comentarios

200 N 9th Ave   Saint Charles, IL 60174

(331) 422-0269

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 11 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(331) 422-0269

200 N 9th Ave
Saint Charles, IL 60174

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 11 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

Nothing! This is a Fantastic location with great representatives who always have the truck that you've rented available.

VIRGINIA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLYDE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN S. 
Clasificación:
4.0

I picked up the truck at about 9:30 pm. The location was pitch black and felt very creepy. I had to use my cell phone flashlight to see anything in the parking lot or around the building. When I returned the truck at about 11 pm, the place was lit up like a Christmas tree! It made the return a lot easier, and made me feel safer. Please make sure the outside lights are on when it is dark outside. It looked like a nice location when it was lit up.

Ryan R. 
Clasificación:
5.0

Nothing really that I can think of, great location friendly professional staff !!

THOMAS S. 
Clasificación:
5.0

Excellent service!!

JOHN D. 
Clasificación:
5.0

Everything was Fantastic! I received the size truck that I rented. It ran well without feeling like the suspension was off not the steering loose. I would Absolutely rent from there again!

VIRGINIA P. 
Clasificación:
5.0

We tried to do return by phone was unable to . need better internet service we had no choice to be charged $20fee . customer service was excellent

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL Z. 
Clasificación:
5.0

Friendly, efficient staff. Clean facility. Easy in and out.

PAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY F. 
Clasificación:
5.0

I can't think of any way to improve...this was the best customer service experience I have had in a long time. Really. They are so easy to do business with.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan K. 
Clasificación:
5.0

The service, location, vehicle, etc were all great. The downside my reservation started at 9 am but U-Haul extended the trucks previous reservation to noon leaving me with few options to complete my move. Cathy at In-Towne was great and accommodating but she shouldn't have been put in that spot by UHaul. I made a reservation for a reason....so a truck was ready and waiting when I needed it. Simple.

THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
3.0

The App to pick up the truck is awful. Stood around waiting for it to “approve” me and lost time with hired guys Prices I was charged for extra miles are pretty steep as well

Michael A. 
Clasificación:
5.0

Thank goy

GARRETT P. 
Clasificación:
5.0

Very friendly, a pleasure to do business with.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cliff C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff F. 
Clasificación:
3.0

The cab had been sprayed with a strong deodorizer which was annoying.

KEVIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEROULD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin R. 
Clasificación:
5.0

The staff here are amazing and wildly helpful. They go above and beyond

DELIA M. 
Clasificación:
5.0

Both the pick up and drop off locations were great. Very accommodating.

JON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES Z. 
Clasificación:
5.0

The truck worked out great and the rental/return was simple.

Matthew K. 
Clasificación:
5.0

Easy process, employee was friendly and helpful. thanks!

KRISTOPHER H. 
Clasificación:
5.0

Kelsey is the Best!!! In TOWNE U-haul is the best U-haul rental place!!!

ELLIOTT W. 
Clasificación:
5.0

ABSOLUTELY PERFECT SMOOTH RENTAL RETURN - The women that helped with the return was phenomenal. THANK YOU !!!

Julie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD T. 
Clasificación:
5.0

The CSR was great.

TERRANCE G. 
Clasificación:
5.0

Exceptionally clean and efficient.

KEVIN R. 
Clasificación:
2.0

The web info sent did not provide code for pick up. Location had us waiting around and could not find the key to the van

ELIZABETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haris K. 
Clasificación:
5.0

Very informative, friendly and helpful

Sean N. 
Clasificación:
5.0

Great service by Cathy! Easy to work with!

KARAUGH C. 
Clasificación:
5.0

My only complaint is regarding the fuel program (which has now been thoroughly explained to me). I rented the vehicle and the paper work said 1/2 tank, when actually it was a line below 1/2 full. I brought it back very close to that line below 1/2, but got docked for a gas shortage... but was later reimbursed by the regional manager. I think there needs to be a better system here. I rent a lot of vehicles and have NEVER had an issue with the fuel tank. Again, I've had this all explained to me, but I still don't understand why you guys can't request the vehicles to come in with a full tank, and if it doesn't I know you'll charge a lot to repay that gas, which in turn your people could take it to the BP right across the street and fill it back up to FULL! It makes it so much easier. Enterprise uses the same system as you do, and I try not to rent from them for this reason... it's a pain arguing about gas. It's so much easier to just fill the tank! I know this sounds petty, but like I said, I rent a lot and I've seen this to be the case... just speaking from a veteran car renter position.

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH L. 
Clasificación:
5.0

Pickup staff were very nice and facility was very good. Regarding the truck, they did not have the correct size I wanted, the tire sensor light was on the entire time, the truck was very noisy and drove quite bad.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN G. 
Clasificación:
5.0

The Best!!!! always helpful, easy moving in and out, clean, large loading indoors, great location, would strongly recommend them to anyone. Lou

Louise B.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and communicated well.

Ryan P. 
Clasificación:
5.0

Will definitely be renting from here again soon

ELLIOTT W. 
Clasificación:
5.0

The staff at inTowne are extraordinarily helpful. The facility is spotless. I would recommend them to anyone.

Steven S.  |  Overall Experience 
Clasificación:
5.0

Phenomenal value! Will gladly rent again and also spread the word!

Charles A. 
Clasificación:
5.0

The truck was not clean. The truck did not have a full tank of gas. The rear driver side tire was extremely low.

YURLESIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK O. 
Clasificación:
5.0

Cathy was awesome, super nice and helped with getting a bigger truck earlier than expected.

ROY C. 
Clasificación:
5.0

My situation was a little different. I thought I would need storage for a move from another state but as the articles that were coming kept diminishing they worked with me to keep reducing the size of the unit. All who work there are terrific.

Peggy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN W. 
Clasificación:
5.0

checking in online was terrible took forever. It went on and on

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori C. 
Clasificación:
5.0

Excellent customer service from drop off location.

Brian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
4.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

Friendly

NANCY C. 
Clasificación:
4.0

Fix the credit card terminal. Make paying for service and easy as you can.

SCOTT F. 
Clasificación:
5.0

They were great to work with. Very helpful and professional.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

See notes above. Very helpful in addressing minor problem that could've been worse without her practical & workable solution.

SALLY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS C. 
Clasificación:
5.0

easy, friendly, nice dog!

GREGG D. 
Clasificación:
5.0

Your doing fine.

STEVEN I. 
Clasificación:
3.0

The parking brake was awful.

JAMES M. 
Clasificación:
5.0

Much nicer than the other 2 storage places I've used in the last 20 years. This place always had time for my questions and needs. Gracias

hope l.  |  Overall Experience 
Clasificación:
5.0

Great experience! Thanks!

BRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN L. 
Clasificación:
5.0

Cathy McNally was very helpful and friendly and on point. If there's any room for improvement it's with the UHAUL APP and cleaning it up a little and making it a little simpler and faster for extra small move jobs. Otherwise I'd recommend and use this location/business again. Very, very satisfied for a first time user! Gracias

Peter T. 
Clasificación:
4.0

Cathy is very accommodating. We utilize several facilities throughout the week and this facility remains a “go to” when we are in the area.

Dena J. 
Clasificación:
5.0

The young man in the office was very helpful. It was a cold, snowy morning and he started the truck for me to warm it up and cleaned off the windows. Location was well maintained and welcoming. Plenty of room to maneuver too.

Corinne A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD D. 
Clasificación:
5.0

Nothing...excellent experience.

John M. 
Clasificación:
5.0

Cathy and her team were incredible and made this process so easy. They even helped me rent a storage unit for the items that would not fit as part of our move. Wow, just amazing service. I could not be happier!

Austin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nora D. 
Clasificación:
5.0

Great services

Tejas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

I recently rented from another location. This building was superior to theirs, clean as a whistle!!! I joked that the young man could come clean my house, it was spotless! Also, your price per mile is much more reasonable than their rate was. Thank you for a great experience.

JANET S. 
Clasificación:
5.0

El cliente no dejó un comentario.

isidro A. 
Clasificación:
5.0

The staff at this office are awesome and very helpful!! We will definitely come here again for all our Uhaul needs!! :)

Vanessa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomasa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Huub K. 
Clasificación:
3.0

The horn didn't work and the person at the counter was rude and seemed confused and untrained. We rented the truck for two days and said it needed to be returned the next day.

James N. 
Clasificación:
3.0

The van I originally rented from Gills wasn't available, and the rep at that location suggested we try the one two blocks away because they'd have the van. We went there and they didn't have one either. Both locations only had one truck on site, and luckily I was able to get one. The system sent me a text saying I'd be getting a call but I missed the call (was busy moving in with my movers) and no voicemail or text or email was received to tell me my van wasn't available, so if you miss the call you have no clue what happened until you go to pick it up and find out last minute. There should be a better system.

Allison S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT K. 
Clasificación:
5.0

Thumbs up. Make sure customers know to return the trucks to the back area of the building instead of the front lot.

Casey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE JULIO G. 
Clasificación:
1.0

Hours ppsted said location opened at 9am waited until 9:30am and finally just left the trailer. If you're supposed to be open at 9am..then be there at 9am,,

Robert D. 
Clasificación:
5.0

Beautiful well kept facility and super helpful staff.

Cathy M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba