Comentarios del cliente para I-69 Truck Stop Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de I-69 Truck Stop Inc

Grado total:

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Anthonyfrancis T. en

Grado:

El cliente no dejó un comentario.

Nicole A. en

Grado:

Very happy wirh service.

Paul G. en

Grado:

It was basically a gas station in the middle of nowhere. I had to drive an hour outside of Detroit because UHaul tried to rent me a trailer in downtown that was apparently never returned and according to the clerk at that store, UHaul knew this but rented it to me anyways. This delayed my travels by almost 4 hours. The clerk didn't know what he was doing and I had to hook the trailer up all on my own. The trailer was old and very rusty. Most of the rust was surface but there were severe rust holes in a few places. The ramps did not operate properly when I put my car onto the trailer. I had my tow vehicle on level ground, turned off, in park, with the parking brake on. While driving my car onto the trailer, the right ramp came out of the trailer and dropped to the ground. My car was less than an inch from being dropped onto the trailer / road and doing severe damage to both the car and trailer.

Heidi C. en

Grado:

none

SHARON F. en

Grado:

This place doesn't know what their doing Not a good place to deal with

Lindsey K. en

Grado:

Well the owner of the uhaul or whoever the people are that takes care of it needs to be a little more friendly then ask question then take off in the middle of the answer. And take off the 15.00 back sign inside the trailer if they werent planning on giving 15.00 back for a clean trailor after returning it

Deano M. en

Grado:

The wait time was long and the staff was somewhat disorganized.

Dennis S. en

Grado:

Running a truck stop and a uhaul is too much for one person. It took an hour to get the equipment. Filling out the forms online was a waste. She had to ask for all the information and put it in the computer again.

Crystal D. en

Grado:

I drop the rental truck off 1 day early at 1pm. No one there had access to the U-Haul system so they copied my paper work and wrote on it the time I returned and said that Mo would be in tomorrow and process the return. I was so concered about that process that I took a picture of the rental truck in their parking lot to prove that it was returned.

Amy B. en

Grado:

Had to retrieve own furniture blankets from back room .. very unprofessional in many aspects

Lewis R. en

Grado:

El cliente no dejó un comentario.

Colton L. en

Grado:

El cliente no dejó un comentario.

Holly W. en

Grado:

Check in took nearly a half hour. The clerks struggled to compete the transaction both in the beginning and end of the rental. They did not explain anything. I thankfully habe rented a uhaul before and knew things. I will not rent from this location again.

Kelly S. en

Grado:

I rented a car hauler for local use, rented at 830 am returned 6:30 pm. When I returned the car hauler, the attendant didn’t know how to return equipment so he left a note for the day attendant who came in the following day. He charged me for a 2 day rental. I called him the same day when the charge posted to my card and he stated he was going to refund the extra day that was charged. Still no refund.

gerry P. en

Grado:

It was very difficult finding the drop off location. It would greatly improve matters if the drop off location had a sign posted outside identifying it as a UHAUL location. As I was new to the relocation area I had to ask three different times in order to locate the return location on the backside of a gas station.

Rebecca E. en

Grado:

El cliente no dejó un comentario.

richard W. en

Grado:

Nothing. Easy fast transaction.

Mark M. en

Grado:

The man we rented the trailer from was extremely rude and inconsiderate. He did not help us load it I hurt my back doing it and because I was a couple hours over the time he charged me for another full day. I will never recommend anybody to this location and this man shouldn't be allowed to even have a U-Haul service at his gas station. I'm extremely dissatisfied

KELLIE L. en

Grado:

My pick up took a little more time than I expected. I had filled out all the information online and she had to re-enter some of it when I arrived. I think the staff should be a little bit more knowledgeable on the UHAUL equipment. I called and stopped by before I picked the trailer up to inquire what size ball hitch I needed. No one knew and didn't know who to ask. When I dropped it off the guy that was there didn't feel he needed to check the trailer before I left (if I damaged it etc.), he was to busy talking on the phone. I did want to tell him that the lights on the trailer never worked for us. Other than that we had a good experience with the trailer and the price was great for what we needed.

Robert P. en

Grado:

Please either get this location some training, or better computer equipment. I've rented here 3 times and every time it takes 45min to print documents for me to sign. This time I even did everything online including express check in. Still took over 40 minutes to get paperwork and on the road. I will NEVER rent from this place again.

Terrence G. en

Grado:

You need to screen who's getting the information for this service.Do not ask for an extra phone number, I gave my wifes, first time ever and she got inappropriate texts. She immediately called me and asked who I had given my phone number to, this was the only place that would have access to it! She is NOT happy and we probably won't use your service again!

Anthony E. en

Grado:

El cliente no dejó un comentario.

Bronze W. en

Grado:

El cliente no dejó un comentario.

jason H. en

Grado:

SEND SOME WHERE ELSE. OVER CHARGED ME DIDNT GET BAD DEPOSIT THAT WAS PAID VERY UNPERFESTIONAL

John R. en

Grado:

The return was fast and easy as it should be!!

Ashley S. en

Grado:

El cliente no dejó un comentario.

Frank A. en

Grado:

El cliente no dejó un comentario.