Owners always pleasant and helpful. Good variety of rentals on premises.
Nancy Smith
Customer Reviews for I-205 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Customer service as always
Elaina DegrandeThe whole process with app is horrible. Ill rent elsewhere next time. No more uhal for me.
Cortney DietrichThe best customer service I ever get from any other U-Haul stores. Super helpful and friendly.
George HaddadIt was almost closing time ,They helped me out by staying late ,helped me with the paper work ,instructions.Very friendly! Definitely recommend!
Georgia DabnerYa'll were awesome! Sorry for all the crazy in the parking lot during drop off - I had 3 days to complete my move and had about 30 minutes of sleep in those 3 days at that point in time. I appreciate your patience and the missus of the property reminding my sleep deprived brain to actually put the keys in the box. Thank you!!!
Rita AikenHonestly, now I only rent from this U-Haul because they are awesome, friendly and it’s never a wait to pick up your truck. Just know you need somebody to pick you up. You can’t leave your vehicle there because they don’t have the extra parking but you can park out on the street if you don’t have someone to pick you up. HIGHLY Recommend 🤩
Kelly LoganEasy pick-up and return. Cargo van clean and well maintained. Perfect for playing Santa's helper this year and delivering toys!
Sandra CantuApp was spotty but overall good
Christopher DerrickAmazing, nothing
eljon AngelWiFi service was lacking so it took longer to return vehicle and area to return was small and others were returning as well so it took longer, I also thought it was going to cost around $60 and after returning they charged over $100 with multiple fees. So no I won’t be renting here again or referring to others
Chandra ClemansThe mileage allotment given was under the realistic amount needed to pick up, drive to home to load up and then travel to drop off location. This resulted in an over mileage fee that I’m contesting
Preston ScottThe lady ended up charging me for the extra day and miles even though I was told over the phone there was no charge ! She even said there is no charge amount for the extra day and I said yeah that is what the gal on the phone told me and I’m so thankful then I walked out and she STILL CHARGED ME
CHARLENE FOETISCHNot your fault but the app kept trying to load for a while so I had to go inside and check In with the gentlemen in the office. Super nice and helpful.
Gabriela Thomvery efficient, friendly and helpful
PAUL SMYTHVery friendly and helpful person at the counter to help with the checkout and answer questions!
Norman MayEveryone on the team was fantastic. Very easy to understand and friendly to boot.
Grant ResslerVery friendly, helpful and fast.
Holly WeberNot much but ease up on the cleaner/sanitizing smell in the cabin! Thank you!
Tavion HardyMy rental experience was great! The customer service I received was excellent!
Henry RankinPerfect customer service, look forward to coming back.
Martin RamirezVery friendly and helpful
Hefner BerdonMary Jo was Great to work with!! Thank you for all your Help!
raymond wildeThe owners/management made the best of our day. Friendly and helpful!
CARL GOLEMANU-Haul should create a membership subscription. For a low yearly fee that covers insurance and roadside services, customers can rent one type or all styles of U-Hauls and only be charged the mileage fee/taxes. Just a thought, with this option I know my usage of uhaul (a company I already love to use) would double or even triple at least!
leah keeleSandi was awesome! Super nice lady!
Charles WrayThe management team is wonderful to work with.
BARRETT DAVID MCQUISTONThis location was truly amazing. Great customer service and the vehicle was already for us. It was super easy and very nice. Thank you for the great experience.
mitzi racineSandy was so helpful with the pickup. I couldn't get the app to work so went inside to pickup. She explained everything very thoroughly. Returning was just as easy.
Kirk BruceNothing
BARRETT DAVID MCQUISTONSandy was the best. She has very good customer service. I loved how she was working with us through everything. Thank you Sandy for everything ❤️
SHERILYNN CARRILLOExcellent customer service, communication, and ease of transaction.
Milton KeaniniEmployee that helped us was very friendly and helpful. Very fast and convenient service.
Danny BatarsehNothing, these folks were amazing. We got stuck in a traffic jam on I5 and they waiting a couple minutes past their normal closing time for us to arrive and pick up our equipment. Totally went above and beyond, amazing!!!!
JASON HOWEVery competent and friendly staff.
Guillermo IturradoStaff gal was so welcoming and greeted Me upon arrival! Thank you
Tammy SpeedIt’s felt like doing business with family; A good family :-)
Jonathan MeadeAmazing and very customer serive focused
Andrew MeartzGreat experience! Everyone who helped us was so friendly, kind, and knowledgable. I will be returning for future U-haul needs.
Lauren EarleHad a wonderful experience renting from U-Haul this week. The manager team was friendly and helpful. Pick up and drop off we’re both quick and easy.
Jonathan MeadeThis was a very pleasant experience!
Pat ChristianFast and easy.
Austin BishopAlways awesome Customer Service! Never a wait it is so much better than any other U-Haul in Vancouver! Not to give away a good secret, but they are🤩
kelly LoganThey were fantastic! Super fast and friendly!
Tim PetersonNothing! I have rented from several locations but never have I had such friendly and helpful service. Such kind people here. I would pay extra mileage just to rent here. Thank you for amazing service. Happy Holidays to you all. Connie G.
Connie GoebelVery friendly, knowledgeable and efficient.
David HendricksonThe lady who helped us was absolutely wonderful! I really appreciated it, specially now aways where friendly people and good service are rare!
DEBRA ANTRIMSandy, the receptionist, was helpful and explained all the rent details to me. She is a Very friendly person.
Victor LozanoThere was less than 1/4 tank of fuel when I picked truck up. Not a huge problem but made for another stop
Brandon PettyWebsite gave me an error (“not available”) after the final reservation form step, so I never got a confirmation. It was very confusing… I almost didn’t go because I thought the truck wasn’t available.
Emily CroweWhen we got the uhaul the back of the cargo had dirt and rocks in it, other than that was great
Aluxus ClarkThe desk person was nice
Tuan TranOffice folk were so kind
Erica BakerChoose Budget or another truck rental company. Uhaul is garbage now.
Clint PetteeIt would have been NICE to have someone walk around the vehhicle with me to do visual inspection ..Instead of pictures to cell phone..WTF happened to customer service...Another thing. Wouldn't it be easier to fill the gas tan.and not play games on how much to fill on 1/2 a tank ...Im a BIG boy and don't like games... Your just lazy...
Brian bower