Customer Reviews for I-205 Mini Storage
(U-Haul Neighborhood Dealer)

588 reviews

10806 NE 9th St   Vancouver, WA 98664

(360) 524-9461

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 6/19/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 10/14/2024: Closed
  • 11/11/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(360) 524-9461

10806 NE 9th St
Vancouver, WA 98664

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 6/19/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 10/14/2024: Closed
  • 11/11/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Owners always pleasant and helpful. Good variety of rentals on premises.

Nancy Smith 
Rating:
5.0

Great Customer service as always

Elaina Degrande 
Rating:
4.0

Customer did not leave a comment.

Lee Woodart 
Rating:
5.0

Customer did not leave a comment.

Amber OBrien 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE ODLE 
Rating:
3.0

The whole process with app is horrible. Ill rent elsewhere next time. No more uhal for me.

Cortney Dietrich 
Rating:
4.0

Customer did not leave a comment.

Anthony Jones 
Rating:
5.0

The best customer service I ever get from any other U-Haul stores. Super helpful and friendly.

George Haddad 
Rating:
5.0

Customer did not leave a comment.

Fuller Inos 
Rating:
5.0

Customer did not leave a comment.

Chris Beattie 
Rating:
5.0

It was almost closing time ,They helped me out by staying late ,helped me with the paper work ,instructions.Very friendly! Definitely recommend!

Georgia Dabner 
Rating:
5.0

Ya'll were awesome! Sorry for all the crazy in the parking lot during drop off - I had 3 days to complete my move and had about 30 minutes of sleep in those 3 days at that point in time. I appreciate your patience and the missus of the property reminding my sleep deprived brain to actually put the keys in the box. Thank you!!!

Rita Aiken 
Rating:
5.0

Customer did not leave a comment.

David Goecke 
Rating:
5.0

Customer did not leave a comment.

Matt Miller 
Rating:
4.0

Customer did not leave a comment.

Mark Coffin 
Rating:
5.0

Honestly, now I only rent from this U-Haul because they are awesome, friendly and it’s never a wait to pick up your truck. Just know you need somebody to pick you up. You can’t leave your vehicle there because they don’t have the extra parking but you can park out on the street if you don’t have someone to pick you up. HIGHLY Recommend 🤩

Kelly Logan 
Rating:
5.0

Easy pick-up and return. Cargo van clean and well maintained. Perfect for playing Santa's helper this year and delivering toys!

Sandra Cantu 
Rating:
5.0

App was spotty but overall good

Christopher Derrick 
Rating:
5.0

Customer did not leave a comment.

John Leben 
Rating:
5.0

Customer did not leave a comment.

Alicia Sojourner 
Rating:
5.0

Amazing, nothing

eljon Angel 
Rating:
3.0

WiFi service was lacking so it took longer to return vehicle and area to return was small and others were returning as well so it took longer, I also thought it was going to cost around $60 and after returning they charged over $100 with multiple fees. So no I won’t be renting here again or referring to others

Chandra Clemans 
Rating:
5.0

Customer did not leave a comment.

Scott Ross 
Rating:
5.0

Customer did not leave a comment.

Kurt Colley 
Rating:
3.0

The mileage allotment given was under the realistic amount needed to pick up, drive to home to load up and then travel to drop off location. This resulted in an over mileage fee that I’m contesting

Preston Scott 
Rating:
5.0

Customer did not leave a comment.

KAREN CUSICK 
Rating:
5.0

Customer did not leave a comment.

Reina Garza 
Rating:
1.0

The lady ended up charging me for the extra day and miles even though I was told over the phone there was no charge ! She even said there is no charge amount for the extra day and I said yeah that is what the gal on the phone told me and I’m so thankful then I walked out and she STILL CHARGED ME

CHARLENE FOETISCH 
Rating:
5.0

Not your fault but the app kept trying to load for a while so I had to go inside and check In with the gentlemen in the office. Super nice and helpful.

Gabriela Thom 
Rating:
5.0

Customer did not leave a comment.

REBECCA GORMAN-LYKKEN 
Rating:
5.0

very efficient, friendly and helpful

PAUL SMYTH 
Rating:
5.0

Very friendly and helpful person at the counter to help with the checkout and answer questions!

Norman May 
Rating:
5.0

Everyone on the team was fantastic. Very easy to understand and friendly to boot.

Grant Ressler 
Rating:
5.0

Very friendly, helpful and fast.

Holly Weber 
Rating:
5.0

Customer did not leave a comment.

Mark Evans 
Rating:
5.0

Not much but ease up on the cleaner/sanitizing smell in the cabin! Thank you!

Tavion Hardy 
Rating:
5.0

My rental experience was great! The customer service I received was excellent!

Henry Rankin 
Rating:
5.0

Customer did not leave a comment.

Ali Safayi 
Rating:
5.0

Perfect customer service, look forward to coming back.

Martin Ramirez 
Rating:
5.0

Very friendly and helpful

Hefner Berdon 
Rating:
5.0

Mary Jo was Great to work with!! Thank you for all your Help!

raymond wilde 
Rating:
5.0

Customer did not leave a comment.

Justin rath 
Rating:
5.0

The owners/management made the best of our day. Friendly and helpful!

CARL GOLEMAN 
Rating:
4.0

U-Haul should create a membership subscription. For a low yearly fee that covers insurance and roadside services, customers can rent one type or all styles of U-Hauls and only be charged the mileage fee/taxes. Just a thought, with this option I know my usage of uhaul (a company I already love to use) would double or even triple at least!

leah keele 
Rating:
5.0

Customer did not leave a comment.

Zachary Awe 
Rating:
5.0

Customer did not leave a comment.

Patrick Swanson 
Rating:
5.0

Customer did not leave a comment.

David Kramer 
Rating:
5.0

Sandi was awesome! Super nice lady!

Charles Wray 
Rating:
5.0

The management team is wonderful to work with.

BARRETT DAVID MCQUISTON 
Rating:
5.0

This location was truly amazing. Great customer service and the vehicle was already for us. It was super easy and very nice. Thank you for the great experience.

mitzi racine 
Rating:
5.0

Sandy was so helpful with the pickup. I couldn't get the app to work so went inside to pickup. She explained everything very thoroughly. Returning was just as easy.

Kirk Bruce 
Rating:
4.0

Customer did not leave a comment.

Andrew Sampson 
Rating:
5.0

Nothing

BARRETT DAVID MCQUISTON 
Rating:
5.0

Sandy was the best. She has very good customer service. I loved how she was working with us through everything. Thank you Sandy for everything ❤️

SHERILYNN CARRILLO 
Rating:
5.0

Customer did not leave a comment.

Tracy picard 
Rating:
5.0

Excellent customer service, communication, and ease of transaction.

Milton Keanini 
Rating:
5.0

Customer did not leave a comment.

Mark Soger 
Rating:
5.0

Employee that helped us was very friendly and helpful. Very fast and convenient service.

Danny Batarseh 
Rating:
5.0

Customer did not leave a comment.

Stuart Goldstein 
Rating:
1.0

Customer did not leave a comment.

Crystal Stark 
Rating:
5.0

Customer did not leave a comment.

Melissa DEGNATH 
Rating:
5.0

Nothing, these folks were amazing. We got stuck in a traffic jam on I5 and they waiting a couple minutes past their normal closing time for us to arrive and pick up our equipment. Totally went above and beyond, amazing!!!!

JASON HOWE 
Rating:
5.0

Customer did not leave a comment.

Alex Zakharyev 
Rating:
5.0

Customer did not leave a comment.

Skylar Woods 
Rating:
5.0

Customer did not leave a comment.

SARAH HEMPHILL 
Rating:
5.0

Very competent and friendly staff.

Guillermo Iturrado 
Rating:
5.0

Customer did not leave a comment.

Rey Bauer 
Rating:
5.0

Staff gal was so welcoming and greeted Me upon arrival! Thank you

Tammy Speed 
Rating:
4.0

Customer did not leave a comment.

Daniel Green 
Rating:
5.0

It’s felt like doing business with family; A good family :-)

Jonathan Meade 
Rating:
5.0

Amazing and very customer serive focused

Andrew Meartz 
Rating:
5.0

Customer did not leave a comment.

Dan Swearingen 
Rating:
5.0

Great experience! Everyone who helped us was so friendly, kind, and knowledgable. I will be returning for future U-haul needs.

Lauren Earle 
Rating:
5.0

Had a wonderful experience renting from U-Haul this week. The manager team was friendly and helpful. Pick up and drop off we’re both quick and easy.

Jonathan Meade 
Rating:
5.0

This was a very pleasant experience!

Pat Christian 
Rating:
5.0

Customer did not leave a comment.

Martin Offe 
Rating:
5.0

Fast and easy.

Austin Bishop 
Rating:
5.0

Always awesome Customer Service! Never a wait it is so much better than any other U-Haul in Vancouver! Not to give away a good secret, but they are🤩

kelly Logan 
Rating:
5.0

They were fantastic! Super fast and friendly!

Tim Peterson 
Rating:
5.0

Nothing! I have rented from several locations but never have I had such friendly and helpful service. Such kind people here. I would pay extra mileage just to rent here. Thank you for amazing service. Happy Holidays to you all. Connie G.

Connie Goebel 
Rating:
5.0

Very friendly, knowledgeable and efficient.

David Hendrickson 
Rating:
5.0

Customer did not leave a comment.

Douglas Jackson 
Rating:
5.0

The lady who helped us was absolutely wonderful! I really appreciated it, specially now aways where friendly people and good service are rare!

DEBRA ANTRIM 
Rating:
5.0

Sandy, the receptionist, was helpful and explained all the rent details to me. She is a Very friendly person.

Victor Lozano 
Rating:
4.0

There was less than 1/4 tank of fuel when I picked truck up. Not a huge problem but made for another stop

Brandon Petty 
Rating:
4.0

Customer did not leave a comment.

Ryan Sutherland 
Rating:
5.0

Customer did not leave a comment.

Earl Scott 
Rating:
5.0

Customer did not leave a comment.

Debra Rhinehart 
Rating:
5.0

Customer did not leave a comment.

Ricardo Palacios Morales 
Rating:
5.0

Customer did not leave a comment.

Thomas Hurly 
Rating:
5.0

Website gave me an error (“not available”) after the final reservation form step, so I never got a confirmation. It was very confusing… I almost didn’t go because I thought the truck wasn’t available.

Emily Crowe 
Rating:
5.0

When we got the uhaul the back of the cargo had dirt and rocks in it, other than that was great

Aluxus Clark 
Rating:
5.0

Customer did not leave a comment.

Charles Judd 
Rating:
5.0

The desk person was nice

Tuan Tran 
Rating:
4.0

Customer did not leave a comment.

John Litten 
Rating:
5.0

Customer did not leave a comment.

shari hendrick 
Rating:
5.0

Office folk were so kind

Erica Baker 
Rating:
1.0

Choose Budget or another truck rental company. Uhaul is garbage now.

Clint Pettee 
Rating:
5.0

Customer did not leave a comment.

Joe Blanco 
Rating:
5.0

It would have been NICE to have someone walk around the vehhicle with me to do visual inspection ..Instead of pictures to cell phone..WTF happened to customer service...Another thing. Wouldn't it be easier to fill the gas tan.and not play games on how much to fill on 1/2 a tank ...Im a BIG boy and don't like games... Your just lazy...

Brian bower 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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