El cliente no dejó un comentario.Charles N.
Customer Reviews for I 70 & Harlan Service
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Personal amableROBERT C.
El cliente no dejó un comentario.paula L.
El cliente no dejó un comentario.Joe M.
Uhaul location was average, no complaints. On the other hand I needed to change my Uhaul drop off location and it was completely impossible for a transfer to get through with Uhaul customer service I was left on the phone for 25 mins and hung up on. Worst experience, also the website dashboard have no way to change the addressKristin W.
Unexpected price that was charged but over all glad I was able to move hassle freeJohanna C.
Nothing. I forget her name, but the young lady who took care of our transaction was helpful, professional, and friendly. She was very Knowledgeable and took care of all my questions and needs. I will return.Daniel W.
El cliente no dejó un comentario.Roy C.
easy transactionsalah G.
El cliente no dejó un comentario.robert W.
Location gave us a trailer with a bad tire and several lights not working. Also wouldn't properly connect safety chains. Roadside assistance was fantastic in taking our call to fixing the tire.Athel D.
El cliente no dejó un comentario.Sonya S.
It was a great rental and the truck was very easy to drive. The last minute change in pickup location was a bit stressful, but it wasn't too far from the other location.Diane M.
Very satisfied with service and vehicle, location is easy to get to.Justin G.
Worked Out Well. Thank youJeff P.
The trailer was missing when I got to the location. When I tried to request the larger size trailer, I was told it would not fit my vehicle and was offered the general uhaul support number and told to figure it out myself. After convincing the employee's boss that that my car could handle the larger trailer, they swapped out the reservation (and charged the higher rate), I was given a 6x12 trailer on site. Unfortunately however the trailer I was given only had lights working on half of the trailer, causing my left turns to be very dangerous. When I returned the trailer, I was instructed to remove it myself, which I wasn't entirely sure how to do. Tough experience all around.Josh W.
El cliente no dejó un comentario.Sean T.
Drop off location very small/gas station, limited parking.James C.
Try to stick a bunch of stuff on there that wasn't necessary. Charge me for stuff and now I'm fighting to get that taken offcyndi D.
El cliente no dejó un comentario.Lucas P.
Great experience!Lynnette R.
The people at this location were very nice but didn't seem to know much about U-Haul equipment. At first they weren't even going to help strap our car down onto the trailer.Kirk P.
El cliente no dejó un comentario.Kathy B.
No available parking on premises location. Parked in dirt area off of roadway.Jeremy K.
El cliente no dejó un comentario.Rickey C.
Do not go to this locationJoshua M.
The check-in process felt duplicative of what I'd already done online; when I arrived they weren't sure whether there were trailers or not and at first I thought I'd have to wait for a long time. Another customer who arrived 20 minutes after me was able to get his trailer first.Elizabeth S.
El cliente no dejó un comentario.Jerry M.
No commentAntonio D.
Kind peopleDAVID R.
The truck was great however the establishment never emailed me my finall receipt and it didn't have customer parking to leave your vehicle while renting a truck.Gregg F.
Employee did not know how to hook up trailer, had to do it myself.Henry V.
I am never using Uhaul again. I had a terrible experience and they were not helpful at all.Bronwyn D.
El cliente no dejó un comentario.David D.
Very basic, part of a gas station. They had what was needed.Tyler A.
David was incredibly helpful to us. He made the drop off nice and easy. Excellent service!!!Daniel R.
El cliente no dejó un comentario.brittany M.
The location is convenient. The attendant was great. The vehicle was well maintained. The vehicle was not clean. I had to sweep the vehicle out before using. The vehicle console had stains from a spilled soft drinkâ€¦so nothing had been wiped off. When I returned the vehicle to another locationâ€¦I had to take a photograph of the cargo and cabin area to demonstrate the vehicle was clean. Why do I have to provide you with proof of a clean vehicle upon return when you don't supply me with a clean vehicle?STANLEY P.
Gas tank should have been full so when done you top it off! You get a more accurate idea of how much gas you used!Lee G.
Everyone was super friendly, helpful and kind. Made the experience amazing!Anna S.
My experience with this move is absolutely fabulous!Anna H.
El cliente no dejó un comentario.Robert P.
Again, very friendlyWILLIAM S.
She was very pleasant and very good at getting me checked in and where to park, etc...Kevin S.
The young man that help us with our truck and car tow equipment was very helpful, kind, and polite. He made sure we had everything we needed and threw in a couple extra pads to help us out. Highly recommend!LANCE E.
El cliente no dejó un comentario.BRITTANY K.
It was great! Wouldn't improve anything. Easy to rent and return! Office staff was exceptional.Paul D.
El cliente no dejó un comentario.ConstanceV B.
El cliente no dejó un comentario.Adam N.
El cliente no dejó un comentario.Benjamin H.
Fastest service I've ever had at a UHaul location. ¡Gracias!Joseph H.
Return location was a bit far from our destination, but fine.PAIGE N.
El cliente no dejó un comentario.Keith I.
El cliente no dejó un comentario.ANNA T.
El cliente no dejó un comentario.SAMUEL H.
Rep was extremely friendly. warmed up the vehicle for me and moved it from the location to make it easier to get to.BELINDA D.
El cliente no dejó un comentario.JOHN P.
Make sure they are open when you arrive to pick up a vehiclePhil B.
I would have appreciated having the truck that we were guaranteed. Use ANY other customer service provider available. Worst customer service I've ever received.ZANE K.
Staff is super sweet and helpful! My experience was very easy! ¡Gracias!MARY G.
El cliente no dejó un comentario.Hugh O.
Nice dudesRICHARD S.
Thank you for your helpfulness!!MARY G.
I have this suggestion I was really upset when you took the van away from this location as I rent a vehicle every other week. The van that you did have at this location was the ideal one that I needed and I find out that the truck with the roll down door is a bit harder for me to use. I would suggest that you bring one back so that I can be happy.garry B.
The person at this location who we dealt with in returning the trailer was extremely cordial and helpful Every staff from U haul that I had experience with (whether on the phone or in person) was stellar.TERESA D.
El cliente no dejó un comentario.Laura C.
Great customer service!MARC C.
Staff were helpful in getting drop off location changed.ELISA B.
Jose helped me out when the app wouldn't workReed J.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.Luke W.
El cliente no dejó un comentario.DANIEL I.
Clean the vehicle, when I got the truck there was dog hair all over the seats,floor,dash, and doorsWilliam P.
I have been going to this location for quite a while the people are awesome I actually drive out of the way to go there cuz of the serviceCarl L.
El cliente no dejó un comentario.JAMI A.
Truck was dirty when I got it, found a socket head, electrical tape pieces laying all over, gum wrappers, and the two brass keys on the key ring with the uhaul key that are supposed to be for the lock on back didn't even work. So we had to have someone guard the truck when on the street and then had to back it up against a wall so no one would steal it. How are you going to have keys that don't work for the lock that's attached to the truck. Honestly extremely disappointed and this was the second time this place upset me. Never will I return, not even for gasThomas G.
The UHaul pickup location is part of a service & gas station. Very convenient to fill up the tank when finished. Very pleasant staff to work with. Very helpful.Kenneth D.
My reservation was not completed correctly. Equipment missingEarl S.
El cliente no dejó un comentario.Vanessa C.
Jose was very helpful. The paperwork was not correct for the total cost- it did not match the on-line offering. He could not correct the paperwork and said it would be corrected at the Lenexa facility.MICHAEL S.
The young man, I believe his name is David, was very helpful. A really positive experience.MARY D.
Attendant was friendly and helpful. Made check in quick and painless.STEVEN S.
The young man working the counter is fantastic at his job. Uhaul mistakenly changed my pickup to be in person. Thankfully this young man was 45mins early to work and got me my truck.Timothy C.
El cliente no dejó un comentario.LINDA W.
The person that helped me went out of his way to make sure I had everything I needed. Great job!!HAROLD K.
chaotic getting help. 6x8 open trailure came off my Suburban later in the day. it was not installed properly.robert C.
This truck sure is handygarry B.
We had to wait a good 30 minutes after arriving for the truck to be ready, and there was nowhere to sit while we waited. The dolly we'd requested was not available, and we had to drive to another U-Haul location to pick up one. There was also not enough parking at this location. But the people at the location were very friendly, and we enjoyed chatting with them.A. L. R.
Jose, who checked me in, was amazing.Micah P.
El cliente no dejó un comentario.Jennifer P.
El cliente no dejó un comentario.Mary F.
Super courteous, excellent service.Amanda W.
El cliente no dejó un comentario.Lori G.
They didn't have the dolly I purchased and the strap on the trailer was broken.Fritz B.
The guy (a young dude) who set us up with the truck in the morning was awesome. He was very professional, knew what he was doing, and got us out of there quick. It was all impressive enough that I've taken the time to actually write a reviewJAMES P.
El cliente no dejó un comentario.MAREN S.
El cliente no dejó un comentario.CAREY H.