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Kimberly K.
Customer Reviews for Hykes Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It was so easy to rent the van and so easy to return it!
Oralio C.Great costumer service
Scott G.Received a call and message from U-haul... The central office was looking for the trailer. It had been returned to the assigned location the previous day.
Robert W.The truck I had reserved had apparently been rented right before I arrived to pick it up. And there was no appliance dolly available, so I got a regular utility dolly and had to buy a strap. This is fine, I just wish I could have picked up what I ordered. The truck was really dirty but drove well.
MELISSA C.Tire were choppy I didn't use the trailer at all
Fernanado R.Absolutely nothing. Everything was perfect. Friendly staff, helpful information, great equipment, we couldn't have been happier with the overall experience. Nothing to recommend.
Lory S.I returned equipment in less than 6 hours. A partial refund would have been great instead of being sent a receipt at 8:45am the next day.
Brianna N.Fucking $20 Late Fee cost $44 in Taxes $8 Coverage Fee $14 Flat Tax Fee $2 Rental Tax Fee I am NEVER rentaing from Uhaul again. John
John D.They went over and beyond any expectations I had. We were in a situation of needing a trailer asap and they came through in a time crunch. I'm so grateful for their kindness. Thank you so much!! The Hisle's
Marie H.Customer service was great! Took their time explaining everything.
Jared H.I specifically ordered this rental to be picked up on the 24/7 pick up which did not happen. I called on Saturday before the rental date to confirm this was all taken care I was at the facility before 7:30am and low and behold Could not check in what so ever. Had to wait for counter assistance which was a wonderful encounter but still the point was the order was not completed according to the information I was given when I confirmed on Saturday. Very frustrating for the customer.
Rick L W.Not a thing
TRAVIS D.The truck could have used a good clean out. Not a big deal because we got it dirty too.
Megan S.Staff was great and very helpful!!
Charles N.Quick and easy Friendly staff thanks guys!
Nick C.The representative who checked me out mistakenly charged me for 5 extra days that I did not want or need. I went back to the store twice to sort out the mistake but have yet to get my refund. I will attempt to resolve this with Uhaul customer service, however, as of this writing, I am very disappointed and dissatisfied with my experience.
Christopher H.Staff was very friendly and helpful. We'll done!
MICHAEL P.The staff was so helpful!!
KAREN C.Excellent customer service
Corella T.The guy that helped me rocked he has excellent customer service!
Daniel B.Erik is the best
Doug F.Right side tire was very bald and door rivets were broken. Not much I could do about the tire but I had rivets and a rivet gun so I fixed the door before I returned it.
Clint K.The process was simple and effective.
Chad B.Communication could be better but all in all very helpful and friendly
Allan P.Kent, was very helpful in loading my car, and showing me how to do it if I needed to do it again.
vanessa S.No need to improve.
Kenneth R.Very upset, we had booked a trailer and paid with credit card. The time and location was critical due to our move out schedule. with less than 24 hours notice, we received a notification that our location time and pick up location changed to another city over an hour away and the time was after we were supposed to be moved out! This is unacceptable! Very upset.
BRIAN P.The process was quick and simple. Will use them again.
Tabitha C.Locations had nothing to do with this failure. Zero stars. Location moved without notice, 25 miles away. Then mobile checkout didn't work at 9am, had to wait an hour for location to open, extra time, gas, money.
JEFFREY D.Staff was friendly at this location. In general though, We were disappointed that U-Haul changed our pick up location at the last minute from Ft. Collins to Greeley, Co….over 45 minutes (one way) from our original scheduled pick up. Delayed our already long trip a couple hours. Truck was in good condition though, but they did not have the dolly we originally reserved. We got the 10 foot truck…found the leg room very cramped in the cab…not ideal for long trips if you are over 6 foot tall.
Mark H.Clearly stated I didn't want safetow when I reserved the trailer online, when I returned the trailer and was emailed a reciept, I see they added it back in and charged me for it.
Tim K.people were helpful and friendly
JUNE M.The rental was too expensive.
TODD W.Truck was dirty and not cleaned. Trailer was missing connections and rubber gaskets that employee had to "borrow" from another uhaul trailer. Trailer tires were less than half the required pressure and dealer did not check this. We found out on the road. Dealer did not have hand cart that I tried to rent. Dealer employee using personal phone to take picture of my drivers license is not professional.
Jason L.I talked to the guy at the desk and I told him I'd be dropping it off at his location on Sunday after his close time. He said that I'd get a discount for dropping it off early. I didn't get a discount, in fact I got charged extra. The uhaul was supposed to be $355 when in fact I was charged $416.
Carl P.How about not sending me 38 miles to pick up the U-Haul when I requested to pick up 3 miles from my house. Then to charge me for going 40 miles over my mileage. Also not having the equipment that I requested (dolly), worse experience I have ever experienced with U-Haul,
Peter C.For a first time U-Haul customer everything went according to plan.
Greg V.Overall the location was amazing. My problem was with the company I booked at another location to minimize my miles and they moved me. That's fine but I was not even notified that I had been moved to another location. It seems very unprofessional to let people book at one location then move them without even saying anything.
Elena G.Have the trailer and equipment at the location that is closer to where I need it instead of an hour and a half away.
Lavona W.The owner was very professional and very pleasant to work with. You can tell the business is run by genuine, caring people.
Rebecca D.Erik at Hykes Ace hardware went above and beyond to give great customer service
Doug F.Easy pick up and the service was great.
Marlene A.You guys are the best
Jimmy L.i was charged 20$ too much
Emily M.How about you inspect your equipment before you rent it out. The cable to open the door to the box truck was so tangled I could hardly open it. I had to take the pin off the cable to even shut the door. Waste of my rental time and money
Colton L.