Customer Reviews for Hykes Ace Hardware
(U-Haul Neighborhood Dealer)

291 reviews

1722 9th St   Greeley, CO 80631

(970) 352-4459

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 11 am–3 pm

Services at this Location:

Contact Us

(970) 352-4459

1722 9th St
Greeley, CO 80631

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 11 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was treated like a criminal and threatened that law enforcement would be coming after me. I needed the truck a few more days because of construction delays at the new apt. I have never been treated so badly. I am never going back.

Eileen Joyce E. 
Rating:
5.0

Employees were very knowledgeable and helpful. Truck was well maintained and clean. Would definitely rent from this location again.

LISA R. 
Rating:
4.0

Went very nice great customer service I only rented an appliance dolly and at a good price will check there first next time I need to rent

Josiah R. 
Rating:
4.0

Customer did not leave a comment.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer N. 
Rating:
5.0

Customer did not leave a comment.

Yukira S. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
4.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Hykes gives the best service and equipment

Doug F. 
Rating:
4.0

Everything went smoothly and was easy. The dropoff area for the truck was a little difficult since there was snow on gravel on enough of a slope to cause some tire slipping.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

ROCENDO R. 
Rating:
5.0

Everything went well with my experience here. Scott and Alex were very professional and courteous.

Rupert V. 
Rating:
5.0

Customer did not leave a comment.

Travis R. 
Rating:
2.0

We had problems with staff quoting us wrong then getting charged wrong. The staff at dispatch (Ana) were rude and would not take my call and told the receptionist to tell me she was not there and that she didn't want to talk to me. However Alex at the Ace store was amazing.

Lisa G. 
Rating:
3.0

Customer did not leave a comment.

LARRY W. 
Rating:
1.0

Customer did not leave a comment.

meagan C. 
Rating:
4.0

Customer did not leave a comment.

Eliasar M. 
Rating:
5.0

I rent uhauls all the time this place is top notch, great people and very clean and organized store, probably the best and now my personal favorite.

JEFF H. 
Rating:
5.0

Jake is just the best to work with and Donna in Traffic was amazing! Thank you for your excellent service and people who do their jobs well for the customer! Fantastic experience on the front and back end.

Jamie B. 
Rating:
5.0

Outstanding service, thanks Eric at Ace hardware store in Greeley Colo

SUZAN G. 
Rating:
4.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Experience with picking up to dropping off was simply amazing. Thank you to all that helped me.

Ginger S. 
Rating:
4.0

Customer did not leave a comment.

jeremy H. 
Rating:
5.0

I did not like the online experience ordering a car carrier and finally had to call for assistance. The pickup location and drop off location were great. Very friendly, knowledgeable and helpful people at both locations.

William S. 
Rating:
5.0

Customer did not leave a comment.

Beckie C. 
Rating:
4.0

Tell me in advance in the text I receive which location I am supposed to drop it off at. I got to the reservation address - they then told me I had to drop it off at a different location in town which took when all was said and done an extra 40 minutes. Everyone was nice and it all worked out but just a bit frustrating. other than that, the whole experience was great. Good job.

JACK D. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

Adam N. 
Rating:
5.0

all good

STEVEN T. 
Rating:
5.0

Both the young lady who took my reservation at the desk as well as the gentleman that hooked it up for me were both very helpful and sweet people.

Carissa S. 
Rating:
3.0

Customer did not leave a comment.

Christopher V. 
Rating:
3.0

Customer did not leave a comment.

kerry C. 
Rating:
3.0

The previous renter left the tank empty and the staff left a dolly in the cab. Improvement for future renters would be to ensure proper usage and check out procedure with each renter.

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

telesforo C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Debbi K. 
Rating:
5.0

Customer service was great!

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

dale C. 
Rating:
5.0

Super easy pick-up and drop-off, affordable. Well maintained vehicle and friendly staff. Will use again!

Heidi S. 
Rating:
5.0

Stop forcing me to look at multiple screens of crap you sell in order to rent online. Stop spamming my inbox with it after I make a reservation.

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Good

Fredis M. 
Rating:
5.0

Quick, convenient drop off!

Amy C. 
Rating:
5.0

Customer did not leave a comment.

BETH H. 
Rating:
1.0

No their are some really rude people at this location

Jeffery S. 
Rating:
4.0

Customer did not leave a comment.

Kathleen P. 
Rating:
4.0

Customer did not leave a comment.

Jean O. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS F. 
Rating:
5.0

Customer did not leave a comment.

Albert A. 
Rating:
5.0

Very helpful and friendly.

TRACY B. 
Rating:
5.0

Drop off was so easy. Eric was great.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS F. 
Rating:
5.0

This was my second time renting at this location and it won't be my last! I have rented a different type of trailer each time and it was just what I needed.

Karen M. 
Rating:
4.0

See above comments

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

FELIX S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer service was fantastic!!! Keep that up!!!! Nothing bad at all!!!

vicky M. 
Rating:
3.0

The equipment here is good. The young man that helped me did a great job, but don't ever return a trailer when they're closed. I had to dig my jack out and use it just to get the trailer off the hitch. It was 1000 degrees and not easy to move a 6 ft. Trailer!

Henry C. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Both Jorge in Westminster and Erik in Greeley were of excellent service.

Sean M. 
Rating:
1.0

Bad customer service

CARLOS C. 
Rating:
3.0

Cheaper please!

Carlos C. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Maggie K. 
Rating:
5.0

Customer did not leave a comment.

victor Z. 
Rating:
5.0

to more time

Humberto B. 
Rating:
5.0

Very quick and easy!

Noreen P. 
Rating:
5.0

So friendly! There was a little glitch, but they got it fixed right away

Darlene H. 
Rating:
4.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Jackie T. 
Rating:
5.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
5.0

We needed a trailer quick, the staff was helpful and friendly. Thank you

JEROM V. 
Rating:
4.0

Customer did not leave a comment.

Edwin L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

The drop off process was a breeze and the man who helped me get “unattached” was friendly and helpful.

Wendy K. 
Rating:
5.0

After hour return done with the app

Kelly J. 
Rating:
5.0

Everything was great!! I recommend them!!

Amy D. 
Rating:
4.0

The rental location staff was friendly and helpful outstanding customer service glad I used this location

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

It was so easy to rent the van and so easy to return it!

Oralio C. 
Rating:
5.0

Customer did not leave a comment.

Jill B. 
Rating:
3.0

Great costumer service

Scott G. 
Rating:
5.0

Received a call and message from U-haul... The central office was looking for the trailer. It had been returned to the assigned location the previous day.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Kenneth L. 
Rating:
3.0

The truck I had reserved had apparently been rented right before I arrived to pick it up. And there was no appliance dolly available, so I got a regular utility dolly and had to buy a strap. This is fine, I just wish I could have picked up what I ordered. The truck was really dirty but drove well.

MELISSA C. 
Rating:
1.0

Tire were choppy I didn't use the trailer at all

Fernanado R. 
Rating:
5.0

Absolutely nothing. Everything was perfect. Friendly staff, helpful information, great equipment, we couldn't have been happier with the overall experience. Nothing to recommend.

Lory S. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
3.0

Customer did not leave a comment.

elton T. 
Rating:
5.0

Customer did not leave a comment.

mark P. 
No reviews have been submitted for this location.

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