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Jeanette A
Customer Reviews for Hyde Park Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks you
George MThe truck broke down on me in the middle of the street.
Juell RThank you to Jay and all the staff at U-Haul for helping me. Again Thank You
Sylvia WOnce again the team at the cottage groove location provided me with EXCELLENT SERVICE. I had an important vendor event to attend today and I wouldn't attended if I didn't have a rental van to get there with all my stuff. Because of that fact i was the highlight of the event! They have taken care of my rental needs in the past where no other location could do. :)
John Mdisorganized with final bill showed 22.00 instead of 222.00 and took 5 days to correct
Sybil MCanceled reservation. Horrible experience.
Torrence G | ReservationI'm not for sure, about your facility. My daughter rented the storage room. What I can say is, the person that help me, was respectful and helpful. That meant a lot to me !!!!! Thank You
Ivorye CYou need supplies and better customer service.
Marcus MKeep Doin What U Doin, It'll Only Get Better 👍 👍 👍
Keith BHyde park self storage was a horrible place to rent from. Although I was able to complete a rather fairly easy task (renting a van for 5hrs), the customer service was horrible. The woman who "took care of me" was extremely rude, cold and nasty for reasons unknown. She seemed to be miserable and had no problem making you feel it. I take customer service very seriously especially when I'm paying my hard earned money. We don't have to be best friends, but barking questions and demands at me is extremely inconsiderate and very disrespectful to me as a paying customer. I'm very surprised this place is still in business if this is the type of service they give. In addition to poor customer service (at least from this specific woman --fair- skinned woman, almost shaved hair, hazel/ green eyes), they didn't have ANY supplies even though Google was sending patrons to the location as a viable option. We ran into a young lady not from the city who was sent to this location for supplies. She was shocked and confused when she arrived. My sister and I took a few minutes to look online with her to find an actual Uhaul store to get supplies. I returned my van 30 min early and b4 the store closing and once again was "rudely greeted " by the woman who helped me before. I was trying to park and she stands in front of me and waves at me frantically and with a look of anger. I was confused bc she told me where to park when finished. I rolled down my window and say what's the problem, she says get out-- I'll park. Wow! But no need to tell me twice I hopped out and walk towards my car. No goodbye, thanks for doing business with us, nothing!! The one silver lining was her allowing me to continue with my rental after both of us realizing my DL had just expired, switched purses and had the wrong card, it was only by about 28 days, but she could've turned me away but didn't. So I will give that to her, but still the very nasty attitude from the moment I walked in until the moment I drove away after my time was definitely not worth it and I would suggest you spend your money in a place where your patronage is welcomed and appreciated. On another note had a wonderful back to back experience with the uhaul in Pilsen.
Sierra WI was charged extra after I returned the truck
Oluwaseun LThe lady that I spoke with before booking, my rental was extremely rude and rushed me off the phone after my questions were asked. Then once I got to the location where I would be using the U-Haul, I opened the back of the truck and realized that it was extremely nasty. It was several garbage bags that were closed scattered all over the truck clearly had not been checked or cleaned out. I am extremely dissatisfied with this service, and I will never return to this U-Haul again.
Evan PEverything was great. Location is convenient. Check out was easy & efficient, price was very reasonable, van handled great & got great excellent mileage. All excellent - highly recommended
Rachel KCustomer service needs some improvement. Needs to Explain the contract.
Adrianne MJust a outdated interior
Ricardo Jthis could not have been simpler! i've used this place before, and also rented storage space for clients, and the experience is always wonderful. the gentleman at the front desk was fabulous, the truck was well-maintained and ready for us the moment we arrived, and i really appreciate the ease of the 24hr parking lot/key drop off, because this ALWAYS takes longer than i think it will. thanks so much! see you next time.
Amanda EThe people are great, the trucks are the BEST..... Best place to go!!!!!!!!!!!!!!
Robell MGetting, using, and returning our 10' truck was a pretty easy process. I would recommend this location in Hyde Park, and can't think of a much easier process!
Felix LShe friendly and helpful
Philip MI left my coffee thermos in the cab and didn’t realize it until after I’d returned the key (when the office had already closed for the day). I called next morning, a little ahead of the office’s scheduled opening, and the employee who answered immediately and cheerfully took time to retrieve the thermos and put it aside until I could stop by later and claim it. I really appreciate this helpfulness outside the scope of contractual obligation.
Paul BI was not supposed to be charged for another day as per the roadside assistance representative. I was charged $86.83 which put me in the negative.
Lachrisia JGreat customer service skills very helpful.
QUETTA WVehicle was clean though CHECK OIL or something like that was on which made me nervous during my short rental period. Location was convenient though unconventional.
Stacey KI always use this location and it's always excellent.
John MExcellent so far
arelia b | ReservationThe office space is in great need of an interior update. It is not a very welcoming atmosphere. Despite this shortcoming, I would continue to lease vehicles from here and recommend this location to others seeking these services. They are very friendly people to work with.
Anthony RGreat customer service!
Lafrance M5 stars
Joshua DService was quick.
Annnie HI rented a van and they gave me a huge truck. I just needed to transport one oversized canvas, so it was kinda silly. Otherwise, it was fine.
Matthew GThe attendance that work this day were awesome people! From this experience I will definitely let anyone who wants to use your equipment or services that this is one of the best location!
Xavier HThe truck sounded a little loud and stalled after turns maybe a maintenance check.
neatrice jMy 9 year experience was entirely satisfactory.
MICHAEL K | Overall ExperienceThe gentleman running the office was super efficient and great.
Bennett HExcellent service. It couldn’t have been better.
Mumuni MBeing able to find moving help through Uhaul made this experience very convenient and seemless.
Nicole TAlthough the location was not in great shape, the staff was great and the equipment was great.
Frederick RNothing
Michael RI have no complaints, I would definitely use this location again!!
La TThe unit I received was not the one I had reserved. The AC was not working, which was very inconvenient.
Mauricio BThe app kept crashing constantly. I had to restart the check in and check out processes at least 4 times to get through to the end. The signage at the location is very poor and it isn't clear what one must do after having put an online order.
Andrei TThis is the worst storage facility I have ever been to. After booking my reservation online a week in advance, the old lady at the front desk told us there were no units left as if it was our fault. She rerouted us to some other uhaul and gave absolutely no care to the fact that the incompetence of her facility had created such an issue for us. The place itself was beat down but nothing near as bad as that witch.
Elias H | ReservationYou have a great customer service representative in that location
Andre SConvenient location, clean facility, professional staffEd
Henry JMy whole experience was just GREAT....Awesome Customer service..
Lawrence RThe truck we used needs brake work.
Katherine MThe staff was very rude! Consider hiring more friendly staff for a more friendly and better service!
Angela GI am very satisfied with our rental. The staff were friendly and helpful.
Ami N | ReservationUHaul locations in self storage buildings are the best. Those in unattended lots are the worst.
Susan FMy whole experience was great, seamless from start to finish
Michelle NI just wish it had been open a bit later, even if just one night a week.
Sharon B | Overall ExperienceInconvenient hours, not enough staff, too expensive for space, not enough smaller spaces.
Princella E | Overall Experiencegreat job Anthony
Doris L | Overall ExperiencePeople that works there is awesome, very understanding and helpful. Great experience!
Fabian A | Overall ExperienceVery nice staff!
Efrem M | Overall ExperienceMY EXPERIENCE WITH THIS STORAGE FACILITY, WAS AN AWESOME ONE. NICE PROFESSIONAL STAFF, GOOD PEOPLE TO DEAL WITH. THANK YOU RESPECTFULLY MS. MOOR
Crystal M | Overall ExperienceThey keep my belongings safe at all times,and they were nice people never had a problem!!
Leon H | Overall ExperienceGreat facility and staff in Hyde Park! It’s an old building with most of the modern conveniences—the helpful staff makes it easy
Kevin E | Overall ExperienceFriendly staff very helpful.
Ariel P | ReservationThe whole process of moving my belongings in to storage was easy and the unit is perfect and affordable!
Maura F | ReservationI didnt receive the storage space
Sanford K | ReservationNo units were available even though I paid to hold a unit
Leda M | ReservationWe reserved this online. When we went to check on it we were told they were overbooked and nothing was available. Subsequently I called to cancel and booked elsewhere. Pls ensure that I am not charged
Rob A | ReservationWhen we arrived, we were notified that there were no available storage units, despite our reservation. We were, however, helped to find another, larger unit a few miles away.
Grace B | ReservationGreat service
Dara W | ReservationGood job. Great customer service.
gary o | ReservationGreat service
LAKESHA H | ReservationThe staff was pleasant. However, I didn't like how they debit my daughter's card, without her permission.. In all Yes I would recommend this office.
CHERYL L | Overall ExperienceGreat service nice people
tracey s | ReservationThey were great
tracey s | ReservationThank you Hyde Park Storage for your services, help in time of need, keeping my possessions safe!
Hattie P | Overall ExperienceLove you guys
RAY B | Overall ExperienceThe facility was very accommodating, thanks.
Hattie P | ReservationFacility was fine, response was prompt.
Privacy R | First ImpressionsStaff was nice, the location is pretty conviene to u of Chicago and surroundings. I received all the information during check in. They got locks and boxes available to purchase.
Privacy R | First ImpressionsDid not use, do not want
Privacy R | First ImpressionsI never received the unite when i hot there the guy at the desk was rude and did not really want to help me.
Privacy R | First ImpressionsThe person who took the reservation over the phone promised me that I had a different sized storage room than what was actually available!
Privacy R | First ImpressionsThe customer Service was Great with friendly staff members who helped me.
Privacy R | First ImpressionsThe service was great!
Privacy R | First ImpressionsThis was one of the easiest moving experiences I have ever had. Jeffrey and Carl were both so helpful - good communicators and provided all the information I needed.
Privacy R | First ImpressionsJeff was incredibly kind and courteous. We had no issues whatsoever moving in.
Privacy R | First ImpressionsI did not move-in to the space as planned, but have used their services previously and have been very pleased.
Privacy R | First ImpressionsWent to unit was charged 62.00 was told they did not do reservations through u-haul
Privacy R | First ImpressionsThe workers were excellent!
Privacy R | First ImpressionsJeff was very friendly and helpful and fast. We had no issues getting our storage unit and appreciated the help!
Privacy R | First ImpressionsStaff was helpful showed me different size units to consider. Facility seems well maintained.
Privacy R | First Impressionshelpful staff
Privacy R | First Impressionswhy let me book it online if there is no space at all?
Privacy R | First ImpressionsI went during a busy time with U of C students moving items in and out for the summer but received nice customer service. The space more than suits my needs.
Privacy R | First ImpressionsTonya was professional and very helpful. The gentlemen that assisted us with getting our items up to the storage unit were very helpful as well.
Privacy R | First ImpressionsVery nice staff, quick service.
Privacy R | First ImpressionsI did not complete resevation as I needed a storage with earlier hours. The customer service experience was great and I they have the best prices.
Privacy R | First ImpressionsPlace is clean and easy to access. Facility somewhat humid and not recently renovated.
Privacy R | First ImpressionsOverall was good.
Privacy R | First ImpressionsThere was no space to rent at this facility, so I was referred to another location owned by the company.
Privacy R | First ImpressionsFriendly and helpful. The facility was a little sketchy looking, but in practice completely satisfactory.
Privacy R | First ImpressionsVery helpful staff.
Privacy R | First ImpressionsThe people there were more than friendly, down to earth and great to do business with! No problems whatsoever!
Privacy R | First ImpressionsThe front desk attendant, Jeff, was very nice and helpful. I would suggest that there are more people in the office, however, since the waiting time was longer than I would have liked.
Privacy R | First ImpressionsThe people working there were very accommodating. The storage locker seems fine.
Privacy R | First ImpressionsElevator should be automatized, to no t to depend on someone to use it.
Privacy R | First ImpressionsClean facility. very helpful and accommodating staff
Privacy R | First ImpressionsService was good and everyone assisted me graciously.
Privacy R | First ImpressionsThe people at the storage unit were very kind and considerate of my needs. The storage facility was clean, and I had easy access to it. I am pleased that I picked this location.
Privacy R | First Impressionsthanks great Idea. but the company seemed not to know much about your policy.
Privacy R | First ImpressionsThe facility is clean and well-secured.
Privacy R | First ImpressionsThe facility had no record of our reservation through eMove. There was also unacceptable service, communication, and customer treatment.
Privacy R | First ImpressionsThe appearance of the main office and access to the unit was poorly lit and dirty. We haved used Uhauk for 15 years but now going to use Storage Mart.
Privacy R | First Impressions