Customer Reviews for Hyde Park Self Storage
(Distribuidor de U-Haul del vecindario)

1,997 comentarios

5155 S Cottage Grove   Chicago, IL 60615

(773) 256-1793

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb. - dom.: 9:30 a. m. - 4 p. m.
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(773) 256-1793

5155 S Cottage Grove
Chicago, IL 60615

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb. - dom.: 9:30 a. m. - 4 p. m.
Horario especial
  • 5/30/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

I was charged for 3.6 gallons of gas, but only drove a total of 9 miles.I rented a 15ft truck. I am sure the truck gets more that 3 miles to the gallon.

Milton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold B. 
Clasificación:
5.0

The person who helped was very friendly and helpful. I appreciate it.

Abdul V. 
Clasificación:
5.0

Clean, efficient, & friendly. Last minute need for a truck & they were fast & affordable!

Jason B. 
Clasificación:
5.0

U-Haul employee might ask if driver would like to be shown what switches/buttons control mirror adjustment, lights,etc...before driving. If yes, employee can take a minute to point them out.

Andre B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth T. W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jataun E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashanta M. 
Clasificación:
5.0

Great staff and thank you

Brandy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN J. 
Clasificación:
5.0

Excellent service. Attentive, helpful and a pleasure to do business with.

Eric A. 
Clasificación:
5.0

Very nice staff!

Efrem M.  |  Overall Experience 
Clasificación:
5.0

This was one of the best uhauls I have been to. Very efficient and professional.

Victoria P. 
Clasificación:
5.0

Keep up the great work and professional service.

Dock S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vidal A. 
Clasificación:
3.0

Customer service needs improvement.

Carolyn B. 
Clasificación:
5.0

Thank You for your great customer services.

Sylvia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Indranil G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy P. B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale K M. 
Clasificación:
3.0

It's fine

Craig H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Indranil G. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVIA S. 
Clasificación:
5.0

Keep up the excellent work.

ANDREW M. 
Clasificación:
5.0

Everything Was Excellent JJeff was very Courteous and Helpful

Delphina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnita B. 
Clasificación:
5.0

Just a very good rental experience. Everything was as it was advertised to be and great customer service.

Derrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

Good service

Brenda W. 
Clasificación:
3.0

The woman that assisted me with my rental does not have a very welcoming demeanor. She seemed upset with me because they didn't have the 15 ft truck that I reserved. They only had a 10 ft that was available and I didn't have time to go to another location to pick it up because that would have cut into my moving hours that I paid for.

SAKENA W. 
Clasificación:
5.0

Easy process for rental and return.

YVETTE M. 
Clasificación:
5.0

Jeff Spencer was very pleasant and professional. The truck was in great shape. One thing that could have helped: it took me awhile to figure out the "tow mode" thing. At first I didn't see where the indicator light was showing that it was on, so I couldn't tell that pressing the button did anything (I pressed a few times and ended up leaving it on at first). Then, I didn't realize that it reset to ON every time the engine was turned off.

Thomas M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTONIO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

IMMANUEL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna P. 
Clasificación:
5.0

All is well. Great customer service experience. Quick check-in and check-out.

ANTHONY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA Y. 
Clasificación:
5.0

Keep up the good work. The agent I dealt with in the transaction was especially professional. High marks for her!

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD DWIGHT F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sanjeev P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natthadet S. 
Clasificación:
5.0

I was extremely satisfied. Customer service was excellent and the young lady was very knowledgeable, clear, helpful and friendly. I will be using this location again. Thanks for making my day go easy.

patrice M. 
Clasificación:
5.0

Keep doing what you're doing, it's Al good.

Clarence W. 
Clasificación:
3.0

Bad truck

MARCEL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

treavor W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY L. 
Clasificación:
5.0

MY EXPERIENCE WITH THIS STORAGE FACILITY, WAS AN AWESOME ONE. NICE PROFESSIONAL STAFF, GOOD PEOPLE TO DEAL WITH. THANK YOU RESPECTFULLY MS. MOOR

Crystal M.  |  Overall Experience 
Clasificación:
5.0

Truck available as reserved. Everything was explained and personally checked out before we left. No surprises on check in Fairly good experience

Troy L. 
Clasificación:
1.0

Get better service representatives. The guy with the glasses has poor customer service skills. It felt as if I was being given a hand out instead of me paying for what I was using. (A VAN!!!!) This is the second time I've had to use this location and it was no better than the first time. You just can't get fair treatment from anyone these days. Is this the manager of this location? 類

Bennie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBRA G. 
Clasificación:
5.0

Just continue doing what you've been doing.

Allen S. 
Clasificación:
4.0

This was the second location I went to, the first location on 71st and Stony Island I would've preferred to review as their service was horrible and I waited over an hour of time waiting in line and had a reservation but there was no truck available. The communication sucks at that location and they need more than one person assisting for pick up. The Hyde Park location was a much smoother process and I will use their location in the future, more professional and didn't wait long.

DAIREN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

VANESSA R. 
Clasificación:
2.0

Please advertise the same price online that will be payed in person... Also advertise that your locations don't take cash .

CAYLA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN T. 
Clasificación:
5.0

Have always been satisfied with your service

ANNA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laressa W. 
Clasificación:
5.0

I saw no improvements required on my behalf. I placed my order online and on my date/time, I received the vehicle, completed my task and made the return well before my turn in time. The process was very smooth.

David J. P. 
Clasificación:
5.0

I did mobile drop off, didn't have any contact with personnel.

CORTISA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

It was seamless. The office peaceful. Everyone was pleasant.

GAIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
1.0

The lady was super rude and just not friendly at all they didn't have the truck I picked out online.. other then that everything was fine

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kate K. 
Clasificación:
4.0

Second time renting from there and no complaints

Lakeya W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn M. 
Clasificación:
5.0

Continue being very helpful and being customer friendly.

Earlena R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GIOVANNI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

Staff at this location were VERY helpful, and accepted the 20' truck even though it was larger than they normally accommodate. I needed to return to this location so that I could walk back to my apartment, which is another reason I needed the smaller truck.

Max W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOMER L. T.  |  Overall Experience 
Clasificación:
5.0

Overall it was a great location with customer service being the top. The truck was dirty outside (probably can't help it), but the inside was decent (not dirty). It did perform the work we needed done and I would definitely use this location again.

Laurine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrese D. B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly D. 
Clasificación:
2.0

I had called the day before and asked to be called if my size truck was available earlier. When I got there, there were multiple models of the the size i needed but I had not been called. I had to wait almost half an hour to get my truck.

Alessandro C. 
Clasificación:
5.0

It was great thanks to the staff he was a gentleman.

Desmond F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeya W. 
Clasificación:
4.0

better signage as to where to drop the key after hours

James D. 
Clasificación:
3.0

I don't like how I was charged one thing then charged another once it was over. I would also prefer if it were easier to tell the difference between different option. Finally, the website feels a bit sketchy and I felt the need to call and double check my order was actually placed. This was especially apparent when I tried to check my reservation and the online system said it was cancelled (even though the person on the phone said this was not the case)

ISABEL O. 
Clasificación:
4.0

El cliente no dejó un comentario.

pradyumna D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

Don't know, customer service and equipment both impeccable. Keep up the good work!

ANDRE B. 
Clasificación:
5.0

Sandy was awesome!

Adreain B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tean L. S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle R. K.  |  Overall Experience 
Clasificación:
5.0

They keep my belongings safe at all times,and they were nice people never had a problem!!

Leon H.  |  Overall Experience 
Clasificación:
5.0

Great facility and staff in Hyde Park! It’s an old building with most of the modern conveniences—the helpful staff makes it easy

Kevin E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron W. C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce J.  |  Overall Experience 
Clasificación:
5.0

Friendly staff very helpful.

Ariel P. | Reservación
Clasificación:
5.0

The whole process of moving my belongings in to storage was easy and the unit is perfect and affordable!

Maura F. | Reservación
Clasificación:
3.0

I didnt receive the storage space

Sanford K. | Reservación
Clasificación:
1.0

No units were available even though I paid to hold a unit

Leda M. | Reservación
Clasificación:
2.0

We reserved this online. When we went to check on it we were told they were overbooked and nothing was available. Subsequently I called to cancel and booked elsewhere. Pls ensure that I am not charged

Rob A. | Reservación
Clasificación:
3.0

When we arrived, we were notified that there were no available storage units, despite our reservation. We were, however, helped to find another, larger unit a few miles away.

Grace B. | Reservación
Clasificación:
5.0

Great service

Dara W. | Reservación
Clasificación:
5.0

Good job. Great customer service.

gary o. | Reservación
Clasificación:
4.0

Great service

LAKESHA H. | Reservación
Clasificación:
3.0

The staff was pleasant. However, I didn't like how they debit my daughter's card, without her permission.. In all Yes I would recommend this office.

CHERYL L. P.  |  Overall Experience 
Clasificación:
5.0

Great service nice people

tracey s. | Reservación
Clasificación:
4.0

They were great

tracey s. | Reservación
Clasificación:
5.0

Thank you Hyde Park Storage for your services, help in time of need, keeping my possessions safe!

Hattie P.  |  Overall Experience 
Clasificación:
5.0

Love you guys

RAY B. D.  |  Overall Experience 
Clasificación:
4.0

The facility was very accommodating, thanks.

Hattie P. | Reservación
Clasificación:
2.0

Facility was fine, response was prompt.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Staff was nice, the location is pretty conviene to u of Chicago and surroundings. I received all the information during check in. They got locks and boxes available to purchase.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Did not use, do not want

Privacy R.  |  First Impressions 
Clasificación:
3.0

I never received the unite when i hot there the guy at the desk was rude and did not really want to help me.

Privacy R.  |  First Impressions 
Clasificación:
1.0

The person who took the reservation over the phone promised me that I had a different sized storage room than what was actually available!

Privacy R.  |  First Impressions 
Clasificación:
3.0

The customer Service was Great with friendly staff members who helped me.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The service was great!

Privacy R.  |  First Impressions 
Clasificación:
5.0

This was one of the easiest moving experiences I have ever had. Jeffrey and Carl were both so helpful - good communicators and provided all the information I needed.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Jeff was incredibly kind and courteous. We had no issues whatsoever moving in.

Privacy R.  |  First Impressions 
Clasificación:
4.0

I did not move-in to the space as planned, but have used their services previously and have been very pleased.

Privacy R.  |  First Impressions 
Clasificación:
1.0

Went to unit was charged 62.00 was told they did not do reservations through u-haul

Privacy R.  |  First Impressions 
Clasificación:
5.0

The workers were excellent!

Privacy R.  |  First Impressions 
Clasificación:
5.0

Jeff was very friendly and helpful and fast. We had no issues getting our storage unit and appreciated the help!

Privacy R.  |  First Impressions 
Clasificación:
3.0

Staff was helpful showed me different size units to consider. Facility seems well maintained.

Privacy R.  |  First Impressions 
Clasificación:
2.0

helpful staff

Privacy R.  |  First Impressions 
Clasificación:
1.0

why let me book it online if there is no space at all?

Privacy R.  |  First Impressions 
Clasificación:
4.0

I went during a busy time with U of C students moving items in and out for the summer but received nice customer service. The space more than suits my needs.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Tonya was professional and very helpful. The gentlemen that assisted us with getting our items up to the storage unit were very helpful as well.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Very nice staff, quick service.

Privacy R.  |  First Impressions 
Clasificación:
3.0

I did not complete resevation as I needed a storage with earlier hours. The customer service experience was great and I they have the best prices.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Place is clean and easy to access. Facility somewhat humid and not recently renovated.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Overall was good.

Privacy R.  |  First Impressions 
Clasificación:
3.0

There was no space to rent at this facility, so I was referred to another location owned by the company.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Friendly and helpful. The facility was a little sketchy looking, but in practice completely satisfactory.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very helpful staff.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The people there were more than friendly, down to earth and great to do business with! No problems whatsoever!

Privacy R.  |  First Impressions 
Clasificación:
3.0

The front desk attendant, Jeff, was very nice and helpful. I would suggest that there are more people in the office, however, since the waiting time was longer than I would have liked.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The people working there were very accommodating. The storage locker seems fine.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Elevator should be automatized, to no t to depend on someone to use it.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Clean facility. very helpful and accommodating staff

Privacy R.  |  First Impressions 
Clasificación:
4.0

Service was good and everyone assisted me graciously.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The people at the storage unit were very kind and considerate of my needs. The storage facility was clean, and I had easy access to it. I am pleased that I picked this location.

Privacy R.  |  First Impressions 
Clasificación:
3.0

thanks great Idea. but the company seemed not to know much about your policy.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The facility is clean and well-secured.

Privacy R.  |  First Impressions 
Clasificación:
1.0

The facility had no record of our reservation through eMove. There was also unacceptable service, communication, and customer treatment.

Privacy R.  |  First Impressions 
Clasificación:
1.0

The appearance of the main office and access to the unit was poorly lit and dirty. We haved used Uhauk for 15 years but now going to use Storage Mart.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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