Customer Reviews for Hunter Automotive
(U-Haul Neighborhood Dealer)

Clasificación:

5.0

Had no problems. In and out. Thanks

Clasificación:

5.0

Great Customer service!

Clasificación:

1.0

They add services you did not ask for. They added the insurance plan without my consent. I said no to insurance but sneaky owner adds it anyways.

Clasificación:

5.0

Nothing at this location everyone was kind knowledgeable N went above and beyond to make experience exceptional I'm new to the area and their warmth N kindness made me feel right home They put me @ ease with ever step of the transaction was smooth from start to finish Job well done would definitely use them again Kudos to everyone it was a blessing and my pleasure to work with them

Clasificación:

5.0

Great service, the staff explained the contract, then backed up the truck and showed me how to connect the trailer hitch, chains, and cables.

Clasificación:

4.0

I think ...the customer service Is great, the equipment Is good..maybe ..just The office needs a rebuilt.✏️📈📊

Clasificación:

5.0

THAT PLACE IS AWESOME,GREAT SERVICE!!!

Clasificación:

5.0

I have a good service.

Clasificación:

2.0

I reserved equipment with plenty of time. The equipment I reserved was offered at a location over 40 miles away from my original location. I chose to take different type equipemnt, smaller, which made the packing very challenging and I had to pay extra insurance due to having a truck plus a trailer. In addition, only two days were allowed to complete the move...not fun having to pick up a truck at 4pm on a Friday, having to pack, travel 5 hours, unpack, and having to return the truck by 4pm on Sunday. In addition, I expressed that the miles were not sufficient, the UHAUL attendant said there was nothing that she could do. She suggested I talk to the folks when returning the truck and ask if a discount could be provided given all the mess with the reservation. I drove the truck from the UHAUL place to my hotel, the hotel to the storage area and back to hotel, and next day to my destination, about 30 miles in total of "local driving"...I was over by 9 miles...not a big deal, but I was charged for teh extra miles...again, the UHAUL person indicated that there was nothing he could do! Not a very good UHAUL experience this time around!!!!

Clasificación:

5.0

Reservation and checkout was seamless, instructions were clear, and everything went well!

Clasificación:

5.0

Excellent service

Clasificación:

5.0

Friendly

Clasificación:

5.0

Staff was extremely friendly, knowledgeable and got me in the truck I knew I needed to get the job done. Would rent from here again anytime!

Clasificación:

5.0

We have returned trailers to Hunter Automotive for many years. They have had a change of ownership but customer service is just great.

Clasificación:

5.0

Awesome experience with the customer service and easy and fast experience.

Clasificación:

5.0

This U-Haul is the best U-Haul I've ever had. Both Employees and Managers are so professional. 5 Stars!! Highly recommended. 

Clasificación:

5.0

thank you Hunter automotive, very nice and professional.

Clasificación:

5.0

Joe is a very accommodating and professional.

Clasificación:

5.0

Cargo van was very great. It handled wonderful. Easy to drive.

Clasificación:

5.0

We dropped off after hours, but process was easy.

Clasificación:

5.0

He was very. Nice and attentive

Clasificación:

5.0

Great customer service.

Clasificación:

5.0

No improvements everything was good

Clasificación:

1.0

Me quisieron estafar diciendo que yo dañe la troca que rente por solo un dia, 430 dolares por una raya que ya tenia, lo bueno que yo antes de conducir la troca grabe toda la troca por dentro y por fuera, afuera de su estacionamiento y me libre de esa estafa que intentaron hacer con migo. Lo que mas me dio coraje fue yo marque al local donde lo rente y no me supieron decir donde fue que supestamente yo dañe el vehículo y marque a un numero que me dieron y tampoco me supieron decir hasta que marque a atención al cliente y entonces ahy si me dijieron que fue y donde pero yo tenia ese video gravado y fue lo que me salvo porque en ese video sale esa supesta raya que le hice y la hora que yo grabe el video antes usar el vehiculo . Tengan cuidado con la estafa que es U-Haul. Querian cobrame algo que no hice y una limpieza pero no lo ensucie y tmb millas extras cual yo nomas hice 34 y supestamente podia usar 50 so no entiendo. Solamente querian sacar dinero ah fue de lugar.

Clasificación:

1.0

El empleado super grosero un señor pelon no se el nombre, queria dinero por un golpe que segun le isimos pero claro que no fue una pesadilla nada recomendable

Clasificación:

5.0

received friendly and professional service

Clasificación:

5.0

Quick, easy and courteous.

Clasificación:

5.0

nothing

Clasificación:

3.0

Allow uhauls rental to be turned in later than 6 or overnight at least

Clasificación:

5.0

The lady who assisted me when I picked up and dropped off the truck provided excellent customer service, she was friendly and professional. Fair pricing, truck worked perfect and was very clean. No issues, highly recommend this location.

Clasificación:

5.0

Great price and no hassle setup.

Clasificación:

5.0

Very friendly and helpful!

Clasificación:

5.0

Thank You for your help.

Clasificación:

5.0

Excelente servicio todo muy bien

Clasificación:

5.0

Courteous, professional service.

Clasificación:

5.0

Everyone was very helpful and professional.

Clasificación:

3.0

I appreciate that at the end, I got the vehicle I needed. Employees should make the requirement clear before making the reservation

Clasificación:

5.0

The Team at this location was exceptional. I was not haveing the greatest day, but just speaking with the owner of this pickup location, causes me to make sure I contiuunue to use Uhaul. for all my needs.

Clasificación:

5.0

I see it very hard to do better I was helped tremendously and the staff was pleasant and eager to help

Clasificación:

3.0

Improve your app to work on all platforms.

Clasificación:

5.0

Can't say enough about the service provided. Prompt but most importantly, kind. Something lacking in the service industry.

Clasificación:

5.0

Overall happy with the service i got, would just recommend doing the fixing when you can and if you can. Example, the center console on that chevy was stuck closed and I was worried I would be charged for it. But I wasnt, and the uhaul guys were total champs about it.

Clasificación:

5.0

Mr Hernandez went out if his way to help us a great asset for UHaul thank you

Clasificación:

4.0

It's a small place but, I definitely recommend Hunter Automotive. The person who helped was very nice and explained everything to me in detail. Picking up the truck or returning the truck was not a hassle, they are very friendly. Truck was well maintained and I didn't have any problems at all when driving. Thank you....

Clasificación:

5.0

Nada

Clasificación:

5.0

Everything was excelen. Mr J. Hernandez is very kind.

Clasificación:

5.0

Good, Courteous, Service, clean equipment, and professional service.

Clasificación:

5.0

Joe was awesome and made the process quick and easy.

Clasificación:

1.0

Charged cleaning fee unnecessarily. Charged after hours service fee even though equipment was returned during business hours.

Clasificación:

5.0

N/a customer service was great

Clasificación:

5.0

Servicio al cliente de excelencia.

Clasificación:

5.0

Nice guy also. The previous owner retired but this guy was super.

Clasificación:

1.0

1. Vehicle was not ready when it was supposed to be. 2. Dealer requires an added "anti-theft tax" of a utility bill receipt because of my address. This is not appropriate and should at least be expressed to customer prior to arriving for the vehicle. 3. The inconvenience adjustment I was afforded was not applied until I had to make another follow-up phone call. 4. I don't feel this location values repeat customers. I recently rented a vehicle 5 months ago and was still treated as if I was going to steal the vehicle.

Clasificación:

1.0

Joe Hernandez the worker at 7390 Gateway Blvd E was TERRIBLE! He charged me for whatever mileages he wanted he seriously just told us we were going to be charged $60 for a $20 in town use… and he didn't even check to see how many mileage we actually used.. HES A THIEF !!! And very Rude for no reason! Cursing and arguing very unprofessional! It's disappointing to see how Uhaul accepts sale representatives to treat customers with no respect. I trusted and used the services of Uhaul for 25 years! And till this year I have been mistreated and taken advantage of by so far two uhaul salesperson at two different locations but Joe Hernandez was by far the worst most unprofessional a**hole I have come across and done business with. I regret using the services of uhaul at this location, I'll do business elsewhere next time.