Comentarios del cliente para Huguenot Robious Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Huguenot Robious Mini Storage

Grado total:

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Jerry L. en

Grado:

Great customer service. The Gentleman was very nice and friendly. The truck was in excellent condition. We would definitely use them again.

DAVID N. en

Grado:

Beverly who helped with the rental was outstanding and explained everything about the rental in a very professional manner. I would certainly go back there again if the need arises again in the future.

Walter S. en

Grado:

El cliente no dejó un comentario.

Benjamin S. en

Grado:

Alicia, who made the reservation, was very helpful. Manny, who issued the truck to us, was very helpful to show us how to use the UHaul in the locking mechanism, about filling up the gas tank, and check out. We truly appreciated him.

Jeffery H. en

Grado:

El cliente no dejó un comentario.

Debora D. en

Grado:

Local rental use to not have price per mile. Also it would be nice to have a fair rental price to rent a van for just an hour or two.

Thomas S. en

Grado:

El cliente no dejó un comentario.

Leslie C. en

Grado:

We arrived about 10 minutes before location opened but they told us to come in and were very friendly and fast/efficient. Great experience.

Adrienne P. en

Grado:

Very helpful and friendly.

Elizabeth H. en

Grado:

El cliente no dejó un comentario.

Katelynn M. en

Grado:

Uhaul wasn’t ready twice. Movers scheduled through U-Haul never showed. Couldn’t return U-Haul at drop off location and had to call and schedule a different location.

Daniel H. en

Grado:

El cliente no dejó un comentario.

steve B. en

Grado:

El cliente no dejó un comentario.

Libby M. en

Grado:

El cliente no dejó un comentario.

Melissa J. en

Grado:

I hate to let a good secret out... but this is such a great location to rent from. Equipment so well maintained, and awesome personal service. really convenient location.

Melody R. en

Grado:

Make the approval / Mobil pick up a little faster. Drop off was great!

Lesley H. en

Grado:

Manny and his wife were friendly and welcoming. Great people!!

Irvin H. en

Grado:

We use Robious for personal storage, it is a nice pleasant place.

Rick B. en

Grado:

Everything was good

Karen M. en

Grado:

proprietor and wife very pleasant and efficient; everything went as planned

anne P. en

Grado:

El cliente no dejó un comentario.

JIM S. en

Grado:

El cliente no dejó un comentario.

Charles T. en

Grado:

Amazing interaction with the lady working at this location. Top notch service made my morning with her pleasant friendly attitude.

Lori C. en

Grado:

Manny was great to work with!

Anthony B. en

Grado:

Nothing! The staff was excellent and friendly!!

Ronald D. en

Grado:

Next time you receive a truck back and it has cigarette smell all through it, AIR AND CLEAN IT OUT. It was gross having to drive around in a smoke infused truck.

Lewis K. en

Grado:

Showed up to pick at noon as scheduled. Computer was down due to internet problem. Person on site was very courteous but had to call U-Haul and complete over the phone. I has reserved on line and the U-Haul person at the other end obviously felt she had to work until a certain time so she had no reason to hurry. Took half hour/45 minutes when I had already registered and paid online!

David P. en

Grado:

El cliente no dejó un comentario.

anne P. en

Grado:

El cliente no dejó un comentario.

WILLIE W. en

Grado:

Nothing, everything was GREAT!!!!

Milburn K. en

Grado:

Great Staff. Vehicle in perfect condition. Quick and easy move.

Martin W. en

Grado:

El cliente no dejó un comentario.

Joyce G. en

Grado:

The rep wasn't experienced enough knowing about uhaul rentals. I kept trying to tell her the pricing wasn't correct and she didn't know what safe mode was, she needs more training. this location need someone with more experience.

Howard W. en

Grado:

El cliente no dejó un comentario.

Sherrelle M. en

Grado:

I had to issues, would rent here again..

Mike M. en

Grado:

El cliente no dejó un comentario.

Thomas L. en

Grado:

Meed more customer parking

Brian E. en

Grado:

The location was clean and attractive with a place to sit, if needed. It was located in a nice and secure neighborhood.

Wilson R. en

Grado:

my original reservation was made online and directed me to another location at 11702 Midlothian TRNPK - this location was closed, no one was answering the phone number provided, etc. Huguenot Robious location worked out great

David P. en

Grado:

El cliente no dejó un comentario.

Shirley I. en

Grado:

Vic was great. Very helpful.

John W. en

Grado:

El cliente no dejó un comentario.

Camille R. en

Grado:

El cliente no dejó un comentario.

VAUGHN R. en

Grado:

El cliente no dejó un comentario.

Deborah F. en

Grado:

Excellent experience. Equipment A1 condition, process quick and efficient. Will use this vendor and service again.

Lindsey F. en

Grado:

El cliente no dejó un comentario.

Robert R. en

Grado:

El cliente no dejó un comentario.

Patrick F. en

Grado:

El cliente no dejó un comentario.

Brian H. en

Grado:

Every thing was great.

William B. en

Grado:

El cliente no dejó un comentario.

donna F. en

Grado:

I have rented here twice now because I really like the staff!

Andrew J. en

Grado:

We have used this location several times and always a good experience.

Mike G. en

Grado:

The gentleman who waited on me was extremely professional and explained everything in detail. This is my second experience with him

Aaron L. en

Grado:

The guy took my key at 9:00am, but didn't process it till almost 10:00am resulting in me being charged an extra day.

Robert S. en

Grado:

El cliente no dejó un comentario.

Latasha B. en

Grado:

El cliente no dejó un comentario.

carl S. en

Grado:

El cliente no dejó un comentario.

Ronald C. en

Grado:

El cliente no dejó un comentario.

Nidal M. en

Grado:

Followed up with a call for reminder. Very helpful. Thanks.

scott G. en

Grado:

No one was available when I returned the truck at 1:30 pm. Their was a notice on the door saying would return at 1:50 pm but when you've got people scheduled to be at your new home most people don't have time to wait for person in charge to return. That was my experience at this location. Then person called me and gave me a difficult time about having no patience waiting for his return. Their was a sign on the door as far as what too do with the keys after hours but nothing about putting them in a box outside of the gate which nothing on the sign mentioned so I ended up locking the keys in the truck which I was informed by the person at uhaul that he did not have an spare set of keys. the conversation got a little heated and ended. My suggestion would be that if a person is going to leave the establishment for a length of time they should have someone their to cover so that what happened to me does not happen to anyone in the future.

Frederick T. en

Grado:

Excellent management, guidance, and equipment. Great guy running the place. Thanks for a terrific rental experience!!!!

Harvey J. en

Grado:

The manager was great and made the rental process very easy. I would rent from him again.

Terrence P. en

Grado:

The uhaul I had needs some frontend work. The steering wheel was almost completely sideways while the wheels were straight and it pulls hard to the left while driving.

Rosemarie G. en

Grado:

The manager n his wife are jewels! Service and equipment are always tip top! I love this place!

Thomas H. en

Grado:

I needed a rental at the last minute and this location came through for me.

John R. en

Grado:

Manny was very nice and thorough.

joyce K. en

Grado:

Have no comment. Everything was just fine with the rental.

David C. en

Grado:

Nothing

MANTE C. en

Grado:

Truck was ok, i don't appreciate the extra charges that i didn't know and wasn't told about.

JoAnn S. en

Grado:

For a van with only 7000+ miles on it, it was extremely dirty. I would have expected better.

Kathy L. en

Grado:

El cliente no dejó un comentario.

ARTHUR H. en

Grado:

? Everything GREAT. For myself !

Frederic B. en

Grado:

I would have preferred if the truck gas tank was full when I picked it up. That means it is ready for me to use and its easier to bring back full than guess at 3/8ths of tank.

Richard M. en

Grado:

El cliente no dejó un comentario.

Craig T. en

Grado:

El cliente no dejó un comentario.

McKinley M. en

Grado:

great customer service

Courtney G. en

Grado:

El cliente no dejó un comentario.

George H. en

Grado:

Was Disappointed Not to Get Month Storage Rent Free.

William S. en

Grado:

El cliente no dejó un comentario.

Julie R. en

Grado:

Find a rental agent with better computer skills so it doesn't take so long to rent. Keep a second key for the trucks at the rental agency for emergency.

Hugh T. en

Grado:

ICheck-in was a very slow process, allegedly due to software glitches. The gas tank was not full when I got the van. I put almost 4 gallons of gas into it when I returned it. I only went 19 miles. The dashboard showed that the Van averaged 17.4 miles per gallon. I should only put 1 gallon of gas in it. My mistake! Renter beware!

Janet P. en

Grado:

El cliente no dejó un comentario.

Rahul M. en

Grado:

The new self-pickup is awesome !! The truck was a brand new Ford-650 !!

Maricelis C. en

Grado:

The agent tried to charge us for equipment we did not rent, for fuel even though we filled up the tank. We had to tell him that he was wrong and he went back out and saw that the gas was as we stated. He then said he was looking at a different gauge. The amount due was way off, when I asked if it was due to being over the mileage, he said yes. He didn’t print the receipt, he emailed it to me and that’s when I saw all the bogus charges that shouldn’t had been there. Never again!

Laura M. en

Grado:

El cliente no dejó un comentario.

Jessica S. en

Grado:

I reserved a van online, entered license, credit card number, pre-checked in, I really tried to make this process as fast as possible. All that was left was getting the key. We walk in, a nice old man finds us in the computer right away. However, that was followed almost an hour of not being able to work the computer/not knowing where the keys to the van were (if you have kids, think Zootopia DMV sloths). He tried, he really did and was very apologetic about the delay. But we left our toddler with a sitter to move the bed (what the van was for), and we did not have an extra hour to spend in a uhaul storage facility. We left feeling shocked it wasn't dark out yet.

MATTHEW A. en

Grado:

I have no negative comments. Staff was courteous and speedy in setting up the rental agreement. The van was clean ready when requested.

Pierre A. en

Grado:

El cliente no dejó un comentario.

Per B. en

Grado:

I have used this location a couple of times. Friendly staff and excellent service.

Bruce D. en

Grado:

El cliente no dejó un comentario.

Joel D. en

Grado:

Guy didn't know what to do. Told me I couldn't drop it off because he just knew how to do the storage unit. Ridiculous.

Christopher S. en

Grado:

El cliente no dejó un comentario.

Arthur J. en

Grado:

Lower the price per mile , it is entirely to high!

Timothy B. en

Grado:

El cliente no dejó un comentario.

Kylie T. en

Grado:

At Robious mini storage in Richmond VA: The two cashiers I encountered were very rude and “matter of fact” like. I ordered a 10 foot truck and was given a 15 foot without being told. As a young woman in my early twenties I was unaware of what I was signing and by then it was too late, being they seemed to know what they were talking about. I was not told of a different price which was $19.95. While driving the truck the transmission went out twice, causing me to have to drive more miles than intended to meet with my husband for him to take a look. When this happened the store was closed so I was unable to get in contact with anyone. After a long day I dropped the truck off, forgetting to fill up the truck. Immediately following, I realized that gas was forgotten and tried to get the key out of the drop box but was unsuccessful. After this, my husband went to the store 5 minutes after their opening preparing to go fill it up and erase our mistake and talk about the transmission. Upon arriving and waiting 15 minutes for someone to acknowledge my husband, the men told him nothing could be done because he is not the holder of the card on file. When I called I was told as well that There is nothing they can do. I looked at my account and I was charged 137.00 dollars for my uhaul rental. I drove 60 miles, so I am positive I was taken advantage of. I am a college student, and would not have agreed to that extravagant amount to which I can not afford. My service was awful and I will not be returning to uhaul. Absolutely horrible

Jim W. en

Grado:

El cliente no dejó un comentario.

David H. en

Grado:

The online experience was decent, the store owner was nice, uhaul fine... The one major issue is the communication between the online rental and the office hours. I went to pick truck up at 9am, and they didn't open until 12pm, so I had to call and wait for owner to come in and get me "checked in". So need better networking between the online computers system and letting people know if there is a truck available, as to what time you can actually go there and pick it up. Overall, not a major problem, but wouldn't want to do it again. knowing I had movers waiting on me, and not knowing if I could get the truck I had previously reserved the previous day.

mariless T. en

Grado:

El cliente no dejó un comentario.

sara A. en

Grado:

El cliente no dejó un comentario.

helene M. en

Grado:

El cliente no dejó un comentario.