Customer Reviews for Huffmans Farm & Home
(U-Haul Neighborhood Dealer)

525 reviews

201 E Agency Rd   West Burlington, IA 52655

(319) 752-8198

Office Hours

  • Mon-Fri: 7:30 am–7 pm
  • Sat: 7:30 am–6 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(319) 752-8198

201 E Agency Rd
West Burlington, IA 52655

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–7 pm
  • Sat: 7:30 am–6 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Louis Gold 
Rating:
5.0

These Folks are truly the best ever! Excellent Service, Great People!

Tim Powell 
Rating:
1.0

Got charged an extra $20 for having the trailer delivered 2 days early

Drew Wagner 
Rating:
3.0

Customer did not leave a comment.

RON KEMP 
Rating:
5.0

Easy in and out with helpful service

Ryan McMillan 
Rating:
5.0

Customer did not leave a comment.

Austin Murdock 
Rating:
4.0

Customer did not leave a comment.

julie goben 
Rating:
4.0

I've never had customer service like I did on this last time of getting a trailer and I've rented many times from this location. The lady that waited on us met us by the trailer two of them side by side. I've always had the store personal standing to guide me into hitch location no this lady was standing by the other trailer and motioning to get over. Finally she said the other trailer I didn't know line me up where I'm to be. Got to the correct one she said I don't help I'm not hurting myself to do lift. Attendants have always helped me I've had 2 soune surgeries and the person with me I'd disabled she finally helped a little. Got it hooked and the chains in she put the electric plug in and left didn't check to see if the lights akk worked or not. She also stated that U-Haul was the worst company that she ever had to deal with we're all ladies here and we shouldn't have to do this work. Taking it back the young lady was standing excellent wasn't running anything down we got the trailer into it's spot helped with all the unhooking she's a real asset to the store and to U-Haul. The first lady hooking it up excuse my language was a total Bitch to the store and U-Haul. Thank you for letting me vent she was uncalled for.

Darrell Newquist 
Rating:
5.0

Customer did not leave a comment.

Carree jones 
Rating:
5.0

You should review your tow vehicle sizing. My truck is more than capable of towing most vehicles, especially on a dolly. The policies you have in place, make it questionable. I completely disagree. Save that for the inexperienced tow-ers.

Shawn Gerhardt 
Rating:
5.0

Excellent customer service at Huffman's as always. Rental and return were smootha dn received help both hooking up and unhooking trailer from vehicle.

Brandon Titus 
Rating:
5.0

Customer did not leave a comment.

Janae Anderson 
Rating:
5.0

I've used equipment from this location twice. I've been very pleased with both the service I've received and the equipment I've used both times!

JOHN GALLUP 
Rating:
5.0

Customer did not leave a comment.

Mike Gehle 
Rating:
1.0

I ordered an appliance dolly and there was not one available. The truck size I ordered was not available, the 2nd truck offered was 3 miles outside of town so instead of a the 26 foot truck I ordered, I had to use a 15 foot truck and make 3 trips instead of one. Location had very poor customer service when I asked about the dolly. I will NEVER EVER use UHaul again. This is the second time I've had issues. Obviously do not care about customers

Hillarie Warth 
Rating:
5.0

Customer did not leave a comment.

Robert Metcalf 
Rating:
5.0

Make sure you have the equipment at the location you ordered it from. It should be that way. My first time I had to go to two different places to pick up my trailer Keep up the good service.

BRIAN WIESS 
Rating:
5.0

Customer did not leave a comment.

KAYLA ROBINSON 
Rating:
5.0

Customer did not leave a comment.

KARI GORGAN 
Rating:
5.0

Customer did not leave a comment.

BECCA CASSIDY 
Rating:
5.0

The ladies picked me up. Service above + beyond

GABRIEL CORREA 
Rating:
5.0

Customer did not leave a comment.

luis comayagua 
Rating:
5.0

Customer did not leave a comment.

Sue Long 
Rating:
5.0

Customer did not leave a comment.

Darrell Newquist 
Rating:
5.0

Customer did not leave a comment.

Craig Bradley 
Rating:
5.0

Customer did not leave a comment.

KARL winkelmann 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KOUTSKY 
Rating:
5.0

I was able to get off work earlier Saturday and they let me pick up the truck earlier. It was a blessing because we had just gotten all of the larger items loaded just before the storm, had I waited until my pick up time we would t have had the truck loaded at all.

Ashley Spiker 
Rating:
5.0

Customer did not leave a comment.

Marc Olson 
Rating:
3.0

Customer did not leave a comment.

Dianne Hayes 
Rating:
5.0

Troy was new, but very helpful.

DANE CHAPMAN 
Rating:
4.0

i feel you should have more then 1/4 tank of gas in your truks

robyn canova 
Rating:
5.0

Customer did not leave a comment.

Jeannine Harrison 
Rating:
3.0

Customer did not leave a comment.

mark moore 
Rating:
5.0

Customer did not leave a comment.

Ryan Schneider 
Rating:
5.0

Customer did not leave a comment.

david ford 
Rating:
4.0

Customer did not leave a comment.

Sandy Smith 
Rating:
5.0

Customer did not leave a comment.

ERIC RENTERIA 
Rating:
5.0

Customer did not leave a comment.

Tammy Richardson 
Rating:
5.0

Customer did not leave a comment.

Steven Graham 
Rating:
5.0

Customer did not leave a comment.

Jennifer Yarbrough 
Rating:
5.0

Customer did not leave a comment.

Joe Fedoris 
Rating:
5.0

No issues whatsoever

stanley stevens 
Rating:
5.0

Very helpful and friendly

richard carle 
Rating:
5.0

Excellent customer service! Easy in and out and return of equipment.

david taylor 
Rating:
5.0

Good service and was checking in the unit back in was effortless.

Brian Havener 
Rating:
5.0

Customer did not leave a comment.

Kera Miller 
Rating:
4.0

Customer did not leave a comment.

JONATHAN EID 
Rating:
3.0

I called the day prior to make sure the trailer was there and ready for pickup the next day considering I was 500 miles to that location. The trailer was there but mechanical inoperable. So luckily there was another independent 3 miles away who was Huffman's that had a trailer which was excellent, the problem was the paperwork which was a mess after they called U-Haul to help sort it out. It was rectified but delayed me by 2 1/2 hours.

enzo delpizzo 
Rating:
3.0

Customer did not leave a comment.

RICHARD EBERHARDT 
Rating:
5.0

Customer did not leave a comment.

Kerri Wells 
Rating:
5.0

Customer did not leave a comment.

Renee Baird 
Rating:
3.0

There was a key box, which was efficient. Staff inside were too busy to receive keys or answer questions.

Samantha Helmick 
Rating:
5.0

Customer did not leave a comment.

ENIS MAYFIELD 
Rating:
5.0

Customer did not leave a comment.

JOHN CANFIELD 
Rating:
5.0

Customer did not leave a comment.

Brittony Motley 
Rating:
5.0

The cab was dirty and had a bit of refuse in it. The outside of the truck was dirty as well.

Jeffrey Schulz 
Rating:
3.0

With the technology available today and for the price I paid, I was expecting to get cruise control on the vehicle. The pedal felt heavy to hold for 5.5 hours. I partially blame the location for not making this one of their priorities in acquiring available trucks. At least I could have been informed before I picked the truck up.

Henman James 
Rating:
5.0

Huffmans and Kortney were excellent. Get rid of Bethany at Burlington Auto Outlet. They should not be uhaul agents.

Matt Rector 
Rating:
5.0

Customer service was great at this location. Walked me to the truck to verify it was what I needed. Answered all my questions. Very polite.

Ernest Kenel 
Rating:
5.0

I had another location listed for drop off but it was closed on Sunday. The U-Haul clerk helped me with changing the drop off location and was very helpful and i would recommend this location for anyone in the South Eastern part of Iowa. Thank you U-Haul

Nathaniel York 
Rating:
5.0

Customer did not leave a comment.

Jeff Neukom 
Rating:
4.0

Get pickups and vans at both Huffman's one in Burlington Iowa and one in fort Madsion Ia

Charles Peterson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Kirsch 
Rating:
5.0

Customer did not leave a comment.

BRIDGET POWELL 
Rating:
5.0

Fast and friendly service.

Michelle Bartels 
Rating:
5.0

Amazing people

Marcos Perez 
Rating:
5.0

Good experience. Very friendly

Dianna Perez 
Rating:
5.0

Customer did not leave a comment.

Rodney Gibbons 
Rating:
5.0

Customer did not leave a comment.

ERNIE TAYLOR 
Rating:
5.0

Customer did not leave a comment.

darrell newquist 
Rating:
2.0

Have all of the equipment that comes with u-Haul rental. Such as moving blankets. Better customer service. U-Haul representative should never talk over a customer, who is trying to communicate a situation, not allow the customer to speak by continually stalking over them, now should they ever have get irate and hang up before the customer has been able to communicate and said what they needed to due to a situation. I will never rent from this location again nor will I ever spend anymore money or go there again.

Windy Link 
Rating:
5.0

Customer did not leave a comment.

Anita Artison 
Rating:
5.0

Needs improved way of leaving the key for after hours return. The company representative was helpful on how to handle the situation and the rental store was ok with returning the key in the method used.

darrell newquist 
Rating:
4.0

Customer did not leave a comment.

William Sloan 
Rating:
5.0

Customer did not leave a comment.

Joseph Gerling 
Rating:
5.0

Customer did not leave a comment.

ROBERT BLASIUS 
Rating:
5.0

All went well again

darrell newquist 
Rating:
5.0

Customer did not leave a comment.

Steve Shivers 
Rating:
5.0

Easy process

Darrell Newquist 
Rating:
4.0

Customer did not leave a comment.

Joel Gustafson 
Rating:
5.0

Customer did not leave a comment.

Michael Collentine 
Rating:
5.0

Customer did not leave a comment.

COREY RYAN 
Rating:
5.0

Customer did not leave a comment.

Robert Todd 
Rating:
5.0

Customer did not leave a comment.

Drentha Hand 
Rating:
5.0

One of the ratchets on the trailer was a little stiff. Not sure it was bent or it it just needed a bit of lubricant. I was able to use it as it. Other than that, things went really well.

Bobby Volner 
Rating:
4.0

Getting a brief explanation of the equipment would be nice.

josh roy 
Rating:
5.0

Huffman associates do a great job making the process as easy and smooth as possible.

PAMELA VARNER 
Rating:
5.0

Great Service

Bernerd Taus 
Rating:
4.0

Customer did not leave a comment.

Joel Johnson 
Rating:
5.0

Customer did not leave a comment.

Julie Schulthies 
Rating:
5.0

They did a great job of fixing everyone else’s mistakes.

TIMOTHY PLANK 
Rating:
4.0

Customer did not leave a comment.

Joel Johnson 
Rating:
5.0

I dropped the trailer at Huffman's door Saturday night. They are closed on Sunday. They acknowledge that the trailer is there. However, Deery U Haul called me on Monday and asked where the trailer was and when they could expect it. I have no idea why Deery got involved.

ROBERT SIEGLE 
Rating:
5.0

Customer did not leave a comment.

Douglas Downer 
Rating:
3.0

Customer did not leave a comment.

April Moore 
Rating:
5.0

Customer did not leave a comment.

Richard Jensen 
Rating:
4.0

Make sure the uhaul s are clean for the next customer.

Tasha Robbins 
Rating:
5.0

Customer did not leave a comment.

Christy Church 
Rating:
5.0

Customer did not leave a comment.

Koranin Suwannaprasert 
No reviews have been submitted for this location.

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