Customer Reviews for Huffmans Farm & Home
(Distribuidor de U-Haul del vecindario)

422 comentarios

201 E Agency Rd   West Burlington, IA 52655

(319) 752-8198

Horarios de la ubicación

  • Lun. - vie.: 7:30 a. m. - 7 p. m.
  • Sáb.: 7:30 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(319) 752-8198

201 E Agency Rd
West Burlington, IA 52655

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7:30 a. m. - 7 p. m.
  • Sáb.: 7:30 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KARLA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance B. 
Clasificación:
5.0

Everything was great even the associates at the store. They recognize when you walk into the establishment and they say hello or have a great day when you are leaving. My kind of environment. Way to Go

Tanya B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn B. 
Clasificación:
4.0

Nothing wrong with the location, but per the usual, Uhaul books equipment without verifying that the equipment is available. I requested a 4x8 trailer. I got a call that the location didn't have it so they changed my reservation to a new location, stating it was available there as a 5x8. Okay, fine. But then I go to check in the day before and the equipment has changed to a 5x12 when my vehicle (which I entered at the very beginning) cannot tow a trailer that size. Uhaul "claims" they called me but my phone had no record. Plus, you can't just call someone and leave a message and consider it good. You have an obligation to get a hold of the customer. Voicemail is no longer a thing, people, okay? Text or phone call. Period. Anyway, I called Uhaul and they changed the reservation to a different location and said there was a 4x8 available. After I got off the phone, I called the location directly and low and behold, Uhaul entered the reservation as a 5x8 instead of 4x8. Fortunately, she said they did have a 4x8. Thank heavens. And that was the day BEFORE I was scheduled to pick up. I cannot express how irritating Uhaul is about this. I know I'm not the only one who endures this nonsense. You guys need to get your act together.

Rachel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
2.0

Was allowed to schedule pick up at 8am. They don't open until 9am and wasn't allowed to rent truck until they opened. Had to wait an hour.

Madison B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA A. 
Clasificación:
5.0

Staff worked hard to get my rental quickly, very friendly and straight-forward with all instructions and answers to my questions.

Austin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff S. 
Clasificación:
5.0

The trailer was fine. The top rub rail at the front of the trailer was broken, and there was a damage sticker on it. But as I had everything sitting on the floor it didn't affect my move. But when you rent for a local move you pay a lower rate than for a one way move. The trailer I rented in Iowa for a one way trip to Florida had a Florida license plate on it.p? It seems to me that I should have been paid for returning the trailer to the state it was registered in. Or at the least been given a generous discount. No I won't be registering a complaint, or boycotting Uhaul. but I think that would be an improvement for the next one way customer returning a vehicle or trailer to it's original location.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane B. 
Clasificación:
2.0

Customer service rep was not so friendly.

KEVIN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

The guy at the drop off was amazing. Very easy process.

Jodi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin F. 
Clasificación:
5.0

Very helpful

Phillip G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M. 
Clasificación:
5.0

Cab of U-Haul had dog hair thru out can area

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP G. 
Clasificación:
4.0

Seemed to me to take along time to get it and on the road I was close to an hour getting it all together. Maybe that is standard when I need to rent again I need to allow more time to wait.

DARRELL N. 
Clasificación:
5.0

Very helpful and friendly service

mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri S. 
Clasificación:
1.0

The can was full of napkins food and corn, yes corn. The the box was tracked up with muddy footprints. The truck was obviously not inspected or at least not cleaned before I rented it. It also kept acting like it wanted to stall out every time we stopped. Not a good experience.

Vickie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny W. 
Clasificación:
5.0

Your representative was excellent! Very helpful accommodating and really friendly

Nancy I. 
Clasificación:
4.0

Don't park vehicle in location where the very first thing a person needs to do is reverse out of an alley and turn the vehicle. It was no issue for me, but I'm sure some drivers don't need the added hassle if they were new to driving a longer box truck.

Jon H. 
Clasificación:
3.0

The lady at the service counter was rude. We were unable to check in to our pick up time at 7. We had to wait tell 7:30 when store was open. When I told the lady at the counter that we couldn't check in she muttered under her breath “bc weren't open yet” even though we were a 24/7 pick up. They didn't have the Ipad charged so it took longer to finish check in. They didn't have the 2 dolly's that we needed for moving. We only could get one. Once we got to the truck it was dirty and there was trash under the passenger seat. The U-HAUL was iced over and not ready to use which is fine. But at another location in town they have the U-Haul cleaned up and ready to go. All in all probably won't rent a truck from here again.

Mirayah H. 
Clasificación:
5.0

No comment at this time Thank you for your service

tina H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Derek B. 
Clasificación:
5.0

Fine service

George E. 
Clasificación:
5.0

Excelente Job

KENIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

Friendly helpful and efficient great experience

Linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

You need tongue jacks on your trailers. I have lower back issues and struggled to lift and connect and disconnect the trailer. I was very concerned about further injuring my back.

Andy R. 
Clasificación:
3.0

Ninguno

DEBRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clay H. 
Clasificación:
5.0

The return process is poor. I was told to call a number and was put on hold forever; I finally hung up. When I finally got through I was told I needed to call another number.

Raymond M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merry L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

The truck had not been swept out and the cab had some trash left in it.

LuAnn G. 
Clasificación:
5.0

Everything was perfect.

Clay H. 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis H. 
Clasificación:
5.0

Kortney at pickup was very helpful and personable. She couldn't have made the process any easier.

RICHARD T. 
Clasificación:
5.0

Other then the reservation mess up with Galsberg all went well.

RANDY S. 
Clasificación:
4.0

It would be easy to miss, but there was a puddle of clear oil on the floor of the truck box, like a spill of cooking oil or something similar. There was also a very greasy area which transferred black grease to some of our furniture and our movers tracked the grease on our carpets. These things happen; just a plea for people to be responsible and clean up after themselves when they rent this equipment.

Raven N. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle H. 
Clasificación:
5.0

Person at the Uhaul counter very nice.

Stephen W. 
Clasificación:
5.0

No ac on the so far hottest day of the year, driving almost 200 miles, wasn't pleasant

James V. 
Clasificación:
3.0

dropped off same day we moved, but after hours, found out when reading document, we had to log in and send a photo to prove drop off, lucky for me, son and his smart phone were with me, I had no way to legally return trailer and found out, you would charge me extra $20 to have human log trailer back in, that is CRAP, extortion and wrong

Terry V. 
Clasificación:
5.0

Nothing they were excellent and quick very helpful

BEN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha J. 
Clasificación:
5.0

Helpful staff

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

william P. 
Clasificación:
4.0

This location as well as the representative was very professional and did a great job working with me especially in the covid-19 crisis. However, I don't get how Uhaul can not factor in extra mileage for getting off the free way to make a restroom break. I was charged an additional fee for this. What a scam Uhaul has.

Steve H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM E. 
Clasificación:
5.0

Things were great. The price was right.

John D. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD E. 
Clasificación:
3.0

Customer service was not very friendly. Computer problems but should have been nicer.

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis P. 
Clasificación:
2.0

When I dropped off my truck at the Agency Rd location in Burlington Deb was trying to charge me extra for fuel when the gauge was just a hair under the mark.

Trisha A. 
Clasificación:
3.0

The lady never even went out to check the trailer.

Stacey E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sheryle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dona D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
3.0

Make it to where the customer can return any truck at their final destination. I had to back-track almost 80 miles to return to where I picked up. Not convenient on moving day! Was told I could do this originally.

Nancy H. 
Clasificación:
1.0

The U Haul agent was not helpful and rude.

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
4.0

One major issue, the U Haul website wouldn't let the store computer interact with it. The process took over an hour. The store had to call the UHaul desk and speak with them how to get this transaction complete. Very FRUSTRATED.

TOM S. 
Clasificación:
4.0

Kortney was courteous and professional. She even replaced the wiper blades on the spot as she thought they were in bad shape. Really appreciate that as we had rain on our drive!

Bonnie K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trinity W. 
Clasificación:
5.0

Great experience!

Todd D. 
Clasificación:
4.0

Listen to the customer when they are discussing final payment. Moving incurs many expenses and there may be changes and they may wish to settle using a card different than the one on file. You caused me undue stress and money because girl charged a card after I told her not to. "No, it cleared." she said after I explained it wouldn't. "Yeah, but now my other expenses won't. I didn't want you to do that. " She was not sorry. I won't be back.

Kimberly C. 
Clasificación:
4.0

All was good except the truck wasn't cleaned after the person that used it, the milage wasn't right, and the gas amount wasn't right. I took pictures and called in the situation to the location. I swept and mopped the truck before I returned it and put the amount of gas back in it that was supposed to be in the rank.

NICO W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

I was very disappointed that the trailer I rented did not have a jack on it to make it easier to attach to the ball. The trailer was to heavy for me to lift on my own.

Brooke M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter N. 
Clasificación:
5.0

I went to 3 locations, 2 with trucks on the lot that didn't move all day and yet I was told I could rent those.trucks because they were rented? WTF They didn't move all day!

Craig F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed S. 
Clasificación:
4.0

The employees at Huffmans were the best. They helped straighten out booking problems and carried the furniture blankets to the uhaul for us. Super people.

Kathleen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

john C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey B. 
Clasificación:
5.0

Ensure the vehicles are clean. The vehicle I drove sounded like it was in desperate need of a tune up or repair

Matthew M. 
No se han enviado comentarios para esta ubicación.

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