Comentarios del cliente para Hr Wentzel Sons Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Hr Wentzel Sons Inc

Grado total:

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WAYNE M. en

Grado:

they need to keep more trucks in their inventory

Randy S. en

Grado:

El cliente no dejó un comentario.

Jodi M. en

Grado:

This rental was a piece of cake! Friendly employees, clean truck, quick transaction. Will definitely rent from this location again.

Randal S. en

Grado:

El cliente no dejó un comentario.

Deepuck C. en

Grado:

El cliente no dejó un comentario.

Dennis R. en

Grado:

My rental truck was available on time as scheduled and all auxiliary equipment was on board (appliance dolly, pads). Truck was clean and ready-to-go. Excellent job!

michael A. en

Grado:

Staff was friendly and professional, but due to your computer registration system repeatedly failing I waited nearly an hour to pick up my rental. Your website to change a reservation does not function. I waited for CS for 15 minutes to answer my call. You really need to review your internal systems, customer facing website, and call center.

Kevin Z. en

Grado:

El cliente no dejó un comentario.

Kitty F. en

Grado:

Employee was knowledgeable and great.

Gregory M. en

Grado:

El cliente no dejó un comentario.

Sergey S. en

Grado:

El cliente no dejó un comentario.

Elton M. en

Grado:

El cliente no dejó un comentario.

Tisha S. en

Grado:

When I started my rental it was reported the truck had a half a tank of gas and that I needed to put a half tank back in when returned. There was not NEAR a half a tank of gas in it, so I had to get gas as soon as I picked it up AND then had to put a half a tank back into the truck before I delivered it back to the store by so that I wouldn't get charged for gas that wasn't in the truck in the first place. That's ridiculous. Was supposed to have been charged off on our account no later than Monday morning. I waited until Monday afternoon to call and ensure they were not going to charge us more than the "hold" on the account to unt because we didn't even meet the "estimated" 49.5/50 miles, we drove 41 miles, but sure enough when I called the guys charged off on 49.50 miles, he didn't even bother to look that we only drove 41 miles, he didn't wait to discuss this at all, he just went ahead and ran it through, and then said they were swamped all day and he hadn't had time to take care of it. That may not seem like a big deal to this location, or to U-Haul, but if every customer is charged for 5-10 miles more than they used, somebody is cleaning up, and this is the very fraud that PA Auditor and Attorney General's office reports they want to hear about because it is very simply fraud, and it's very easily traceable and verifiable. Those will be my next calls after the holidays, I am so sick of companies just going ahead and feeling entitled to rip off every customer that walks through the door.

WAYNE M. en

Grado:

they need to have more 26' trucks available

WAYNE M. en

Grado:

Need to have larger trucks available

WAYNE M. en

Grado:

Have more trucks available

WAYNE M. en

Grado:

El cliente no dejó un comentario.

WAYNE M. en

Grado:

El cliente no dejó un comentario.

Shelley B. en

Grado:

El cliente no dejó un comentario.

WAYNE M. en

Grado:

El cliente no dejó un comentario.

Jennifer M. en

Grado:

The location was excellent. Staff was excellent. UHaul customer service, scheduling, and anything related to the 800 number was absolutely horrible. A monkey could do a better job of knowing his ass from a hole in the ground than the people who answer the telephone calls and make reservations and schedule. This was absolutely the worst experience I have ever had in my life with UHaul and you can rest assured people will know about it. How about next time you expand your survey so it isn't just about the location (which was excellent) but ask questions about the shitty customer service at your main UHaul phone number?

WAYNE M. en

Grado:

Keep more trucks available for rent there

john A. en

Grado:

Close location if you live in west Perry county.

VINCE H. en

Grado:

El cliente no dejó un comentario.

justin Z. en

Grado:

El cliente no dejó un comentario.

Kimberly N. en

Grado:

Nothing needed to improve because the service at this location was excellent.

Maureen T. en

Grado:

We had so many issues concerning renting the truck. They did everything humanly possible to help us.

Lisa M. en

Grado:

Although this was an exceptional place to pick up my uhaul, it was 10 miles further from my original request. All in all very happy with my service.

Tiffany F. en

Grado:

Went and talked to guy about bill and said someone would be in contact with me, yet have not heard anything and my account is showing all different banking activity from U-Haul

Robert B. en

Grado:

El cliente no dejó un comentario.

WAYNE M. en

Grado:

Have more trucks there to rent.

Joy S. en

Grado:

This is the second time in the last 3 months that I had to move my stuff into storage and then from the storage unit into her house and I've spent $181 the first time and over $130 a second time I am a single mom with two kids this is completely outrageous I don't think I will ever use Uhaul again

paula L. en

Grado:

El cliente no dejó un comentario.