Customer Reviews for Howard International Market
(U-Haul Neighborhood Dealer)

Clasificación:

5.0

I didn't recognize this as a uhaul location. It was a small convenience store. But everything went well there.

Clasificación:

1.0

Make sure to make it clearly known that you need to drop equipment off same place you picked up from.

Clasificación:

5.0

State where the key drop box is located as it is not visible from the return parking area. This made finding it a bit of an Easter egg hunt.

Clasificación:

5.0

My best experience so far

Clasificación:

2.0

The location had limited supplies, didn't see the equipment /supplies I reserved, and then didn't know how to remove from my order the supplies that they didn't have that (a furniture dolly and 2 hand trucks). I felt unsure about if I would be overcharged for supplies I didn't receive and they told me to basically call U-Haul afterwards if I was overcharged. I lacked confidence in their ability to really help me. They were nice but there is a level of competence that is needed. When checking in the truck, the other guy couldn't figure some of the prompts and kept getting an error message. Again, I don't know if it was charged properly due to their knowledge. They were friendly though.

Clasificación:

5.0

Don’t change my drop off location without letting the customer know

Clasificación:

1.0

couldn’t have been worse. from not checking me out correctly but telling me all was well and handing me the keys… to over charging me at the end and not understanding how to correct it, or that there was even a problem at all. staff at u-haul corporate was mostly terrible too. i lost track of counting the number of untruths that were told to me in a short 12 hour window. mind boggling. i don’t understand how a company exists with this poor quality control and complete lack of customer experience. just wow.

Clasificación:

3.0

The Uhual app always shuts down unexpectedly. I was unable to get my lock combination to get the key for the truck. It took over an hour to get assistance after that all while still being charged time for having the truck.

Clasificación:

3.0

The only negative is that it was a bit confusing where the trucks were parked and where the office was, clear across the parking lot in the shopping center. I thought since there was an Exxon right there that that was where I was supposed to go. I was told suite 103 but it didn't register. Not convenient, but it worked out. I always use U-Haul, and will continue to do so as I've never had an issue with your trucks and services.

Clasificación:

1.0

It says it's a 24 hr drop off spot but when you want to self check out it doesn't pop up. Called customer service said if it was open go into it (it's like and outlet market) a little tricky and that they would take care of everything. Was sort of the case a little tricky but it worked out

Clasificación:

4.0

The process of getting the vehicle online was cumbersome. The need to go back and forth was no well planned