Comentarios de los clientes para Houston Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Houston Storage

Clasificación general:

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Bill B.
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El cliente no dejó un comentario.

Karl M.
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El cliente no dejó un comentario.

HOuston S.
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El cliente no dejó un comentario.

dusytin K.
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El cliente no dejó un comentario.

Ray M.
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very good management was pleasant to deal with

Lacey G.
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El cliente no dejó un comentario.

STUART M.
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When you pre book for a 26ft you should get one. I never got to move all of our things. The dispatch center phoned and had a 20 ft with 5x8 trailer. Not near enough capacity for what we needed to load. Lady in Houston was helpful in trying to guide to get another truck. No success.

Rodney P.
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El cliente no dejó un comentario.

RODNEY P.
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El cliente no dejó un comentario.

Brent F.
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El cliente no dejó un comentario.

Houston S.
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El cliente no dejó un comentario.

BRANDILYN C.
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ita all bullshit n lies.. dnt listen to what u want or where your going..The bill will be bigger .way bigger when u return it.They act like they givn u a steal of a deal n charge way more when u bringnit bk..THUMBS DOWN

Caitlin R.
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El cliente no dejó un comentario.

Wade B.
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The problem is with Uhaul corporate. You cannot promise a rental and then the day before switch it. I had booked a 26 moving truck then the day before my move i was told id get a 20 foot truck. This is not acceptable. I will never rent from uhaul again. I will tell everyone i know to never tent from uhaul again.

Duncan L.
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El cliente no dejó un comentario.

Philip J.
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My initial request was for equipment in Prince George. Having to haul the trailer from Houston was an unexpected expense not compensated for.

Houston S.
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El cliente no dejó un comentario.

Kevin F.
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The equipment was clean. My only issue is the wipers that are to the point they're a hazard, and the tires are absolutely not sufficient for winter driving.

Kelsey G.
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El cliente no dejó un comentario.

William E.
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El cliente no dejó un comentario.

Martin H.
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The vehicle wasn't winterized - it had summer window washer fluid, and the tires were all at 60lbs rather than 90lbs, so I lost half a day trying to get them filled. And the passenger wiper was Badly torn and frayed

Michael S.
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Good people very helpful I would recommend them

John G.
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El cliente no dejó un comentario.

MICHAEL W.
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What a joke! Houston rented us a veichle that wasn't even supposed to leave northern BC. We tried to tell UHaul we were going to keep the truck for longer than 4 days numerous times. After four days we kept getting calls about why hadn't we returned the truck. When we returned the truck to Victoria BC the manager tried to blame my Mom for a truck leaving northern BC when it wasn't supposed to. Houston guy hadn't recorded the mileage when we left so they had no idea how to make out a proper bill. Victoria guy assured us that our credit card had not been billed for anything yet and wouldn't be until the situation had been figured out. Days later credit card statement came and we Had been billed a week earlier. Victoria guy kept blaming Houston guy, and as Uhaul is comprised of independent franchisees I get it. But Victoria guy wasn't able to comprehend my point that all uhaul contractors are on the same team. So Gary's mistakes in Houston are going to fall to Victoria guy to resolve. Not my 75 yr old Mother. Absolutely useless. I did push ups in Uhaul while uselessness ensued do I didn't lose it and yell at useless Victoria manager. VERY FRUSTRATING

Brianna V.
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uHaul charges to much for 1 way use

Warren L.
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El cliente no dejó un comentario.

DRACY H.
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El cliente no dejó un comentario.

Tyler F.
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Remember to prepare the dolly

john M.
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I found it hard to drop my rental off due to the paperwork given to me wasted an entire day for me

DOUG L.
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No one is at the store at 930am when I drop the trailer off. I called the number and I have asked to leave it there.

Mary-Ann P.
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Houston location is always the best customer service n I recommend them to anyone

Colleen T.
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The agent in Houston was very friendly and helpful.

tamara T.
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El cliente no dejó un comentario.

Martin H.
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El cliente no dejó un comentario.

Ted P.
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I was not aware that the Icefields Hwy (Hwy 93) in Alberta is permanently closed to larger non-pleasure vehicles and had to add a 800 km, 2 day detour [with 20ft U-Haul moving van +trailer] to an already difficult 1000 km move from Smithers BC to Golden BC. Had I known at the outset, I could have taken a much easier route and saved a lot of time and money (and stress).

Francis V.
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U-Haul, no complain with the company but the place where I picked up the truck Houston B.C.! Yes, I feel very cheated. I was told the tank was full, trusted it went on my way. Arriving in Smithers B.C. some 65km further I noticed that the tank was 1/2 full, I called him asking if it was normal, he was wishy washy on his answer about how much the truck consumed. I gas up the next morning and put 70+ liters! horrified as I had 350km to do, over a 100Cad$. But at Kitwanga over 100km away I only put some 20liters, then Terrace around 15 and finally filled it up in Prince Rupert about only 45Cad$ For looking at the cost elsewhere to do the short trip from Houston perhaps 17$ would have done not 100Cad$ plus. How to improve service!!!! Close that location

Marcus V.
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El cliente no dejó un comentario.

Rory H.
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El cliente no dejó un comentario.

DAN F.
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El cliente no dejó un comentario.

johnstone M.
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El cliente no dejó un comentario.

Mark B.
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Fella was very helpful great job

caitlin G.
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I know uhaul is based out of the U.S. but it should list what is actually available at the Canadian locations, as I booked a trailer that was listed as available online and (thankfully I called the location ahead of time) found out was neither available nor was I confirmed at the location I booked. Then after picking up the trailer at a different location, my reservation was listed for 2 days when it was supposed to be for 4 days.

SUSAN L.
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El cliente no dejó un comentario.

Susan L.
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El cliente no dejó un comentario.

Sarah D.
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El cliente no dejó un comentario.

Cam M.
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All was great

james S.
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El cliente no dejó un comentario.

Kirk U.
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The UHaul was booked for Terrace 2 weeks in advance yet we had to make arrangements at great expense to drive 3 hours to Houston to pick it up - totally unacceptable!!

Tara H.
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I reserved a trailer a month in advance. I phoned the uhaul when I drove by two days before the my moving date and my trailer was not in the lot. The representative had no knowledge of my reservation and I called the 1800 number. That is when I was told that my trailer would not be at the agreed location.... I did not receive notification.... I had to initiate the communication. In the end, I had to drive an extra 250 km to pick up a trailer elsewhere. It caused me to miss an extra day of work, cost me money for a babysitter and wasted almost $100 in gas. Then the trailer leaked and my furniture and personal items were waterlogged and ruined. I was treated like my frustrations were unimportant and the staff literally told me I was in the wrong in both situations. I have used uhaul in the past and been happy but after this experience, I will never use it again and I will tell others about my experience so they do not have the same misfortune. If uhaul had shown concern for my losses and made reasonable attempts to make amends things may have been different but I do not appreciate being treated with such blatant disrespect.

Fiona Y.
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The entire experience with uhaul was horrible. It took several hours to book the uhaul, as I as booking it for work they gave me a very hard time when I asked if they could provide me with an estimate. Then when I arrived to pick up the van there was technical difficulties. Finally I go the van. Then when I went to return it they sent me confirmation that the cost was $0.00 so I called to see what was happening. The put me on hold for half an hour and I am still waiting on hold...... aweful experience!!

Joe D.
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El cliente no dejó un comentario.

Erik J.
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El cliente no dejó un comentario.

Timothy H.
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El cliente no dejó un comentario.

JOSEPH T.
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Great customer care.

Mariana C.
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How about comparible pricing? It cost me $230 to get from Nelson to Houston, and over $1000 ti get from Houston to Fernie. I will never give U-Haul any of my money again, and don't buy the bullshit supply and demand argument for that amount of increase. The only thing that will stip me from loudly shit talking u-haul to anyone considering it is getting a large chunk of my money back.

Ken R.
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El cliente no dejó un comentario.

Serge P.
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Houston storage and uphaul rental b.c. Canada do need a better and faster computer and internet. thank you

paul G.
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El cliente no dejó un comentario.

Charles C.
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El cliente no dejó un comentario.

Lucelia G.
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spare tires are needed on location as a courtesy part of the rental package

Eric T.
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Excellent service! Kind and understanding management. I would change nothing.

Sherry M.
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El cliente no dejó un comentario.

Emil S.
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El cliente no dejó un comentario.

Jake W.
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El cliente no dejó un comentario.

Jake W.
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El cliente no dejó un comentario.

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El cliente no dejó un comentario.

Gavin H.
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El cliente no dejó un comentario.

Kevin T.
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El cliente no dejó un comentario.

Josh D.
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El cliente no dejó un comentario.

Clifford W.
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Best Uhaul pickup experience Ive had

Mark M.
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El cliente no dejó un comentario.

Kylie K.
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Just dropped the vehicle and trailer off. Didn't have to deal with anyone

jason B.
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El cliente no dejó un comentario.

Sean J.
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Very accommodating. Easy to deal with.

Carol M.
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El cliente no dejó un comentario.

BOB M.
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El cliente no dejó un comentario.

Laura L.
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El cliente no dejó un comentario.

Kevin george T.
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Flexible drop off was good I could drop it off when I was ready

Glenn B.
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El cliente no dejó un comentario.

Rudi H.
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El cliente no dejó un comentario.

Rhonda Q.
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El cliente no dejó un comentario.

Janel K.
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Booked to pick up from terrace bc and had to drive 4 hours away to pick up my unit. No addition kms were added for that. Terrible experience when I phoned customer service. I was hung up on. Will only use U-Haul in the future if it's my last resort.

Tom L.
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El cliente no dejó un comentario.

angel C.
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No improvement needed.

Dave D.
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El cliente no dejó un comentario.

Kyle G.
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El cliente no dejó un comentario.

Alex D.
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No U Haul trucks in Smithers :(

Craig T.
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El cliente no dejó un comentario.

ken S.
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I had light issues , wire broken off plug going into reach

Todd C.
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El cliente no dejó un comentario.

Andrew F.
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I've used U-Haul to move, a very long way, now three times, and I think that now I'd rather buy a van for the next two moves at least. At the cost of renting, I'm now ahead with an old van.

Apex C.
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El cliente no dejó un comentario.

Regnerus C.
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El cliente no dejó un comentario.

Clara H.
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El cliente no dejó un comentario.

Todd D.
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El cliente no dejó un comentario.

Todd D.
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El cliente no dejó un comentario.

Serge P.
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the place was nice and clean and the person was polite and was happy to render the service

Ingrid R.
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We rented a US vehicle with mph as the main speed nd ht liits in feet. Return to USA ASAP!! Very poor window seals and very load road noise. This should be fixed.. Would have preferred a secondlUHaul location in Smithers D.Yole

Laura S.
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El cliente no dejó un comentario.

JOHN K.
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El cliente no dejó un comentario.

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