Customer Reviews for Houskas Ace Hardware
(U-Haul Neighborhood Dealer)

518 comentarios

1520 Jeffco Blvd   Arnold, MO 63010
(1 mile south of 141/Lemay Ferry)

(636) 333-1136

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    10 a. m. - 3 p. m.
Horario especial
  • 12/24/2022 - 12/25/2022: cerrado
  • 12/31/2022 - 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(636) 333-1136

1520 Jeffco Blvd
Arnold, MO 63010
(1 mile south of 141/Lemay Ferry)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    10 a. m. - 3 p. m.
Horario especial
  • 12/24/2022 - 12/25/2022: cerrado
  • 12/31/2022 - 1/1/2023: cerrado
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was handled professionally. All was explained in detail, couldn't have been easier.

Mitchell J. 
Clasificación:
5.0

Nice truck. Nice service. Easy out and drop off

Edward B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lottie M. 
Clasificación:
5.0

Very convenient short term local rental to transport some bulky items.

JAMES B. 
Clasificación:
5.0

This is an outstanding location to rent from. The staff are helpful and the check in and drop off always go smoothly. We don't rent anywhere else!

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger O. 
Clasificación:
5.0

Awesome as usual and 5 events to go!!

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

The U-Haul mobile website & app did not work. I had to wait for the location to open to return my rental. I almost couldn't pick up the vehicle because the website didn't work.

THAD J. 
Clasificación:
5.0

This location was super easy to get to the staff was absolutely wonderful and The whole transaction was absolutely painless and I would absolutely come back here and do it again

TATYANA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerard G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie P. 
Clasificación:
5.0

We've rented from this facility several times before and are scheduled for about 5 more times this year. Great place!

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Otto L. 
Clasificación:
5.0

Although I used the online app, the folks at Houska Ace Hardware were very friendly and helpful when I had questions about the app information.

ROBIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helene H. 
Clasificación:
5.0

Always very polite and helpful

Valerie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
1.0

Just about everything I will be posting my experience on facebook

TIM V. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON A. 
Clasificación:
4.0

The van was not filled when we picked it up. The needle was not on F. Knowing gas was cheaper in MO than IL, we topped off the tank and ended up putting almost $30 in it! WTH?!? Prior to returning, we put $75 in it. We shouldn't have had to put that $30 in it. Rip off!!

Kerri W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janice K. 
Clasificación:
5.0

No improvement needed, all was well!

Darla L. 
Clasificación:
5.0

Ordered furniture dolly and blankets but did not have them. No the fault of Houska Hardware, UHaul not replenishing their requests. This was disappointing.

Dennis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

Great location, truck, and experience

korey S. 
Clasificación:
5.0

Great people. They have taken good care of me multiple times.

larry P. 
Clasificación:
5.0

Very fast and friendly

BRYAN P. 
Clasificación:
3.0

AC and Radio only worked intermittently, I had to keep hitting the dash. Very small lot. 1 customer was told to take a returning truck to a different location as there was no place to put it.

Corina H. 
Clasificación:
1.0

Truck was filthy

Troy carpenter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

pam T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

kim H. 
Clasificación:
5.0

On short notice they were able to provide the equipment I needed. Great staff.

CHUCK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald K. 
Clasificación:
5.0

An excellent experience.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin W. 
Clasificación:
5.0

Very cordial workers. Very nice. It would probably be beneficial if every employee was instructed in how to handle the UHAUL transactions.

Alvin R. 
Clasificación:
5.0

Easy and smooth process. Would definitely recommend the Houska's location for U-Haul rentals

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon F. 
Clasificación:
5.0

After hours drop off a bit confusing for me, but probably mostly because of me… :)

RICH C. 
Clasificación:
4.0

Lower the price per mile. I regret using Uhaul. I was looking for a specific truck size which you had, but others were much cheaper.

Brian Y. 
Clasificación:
1.0

My confirmed reservation was with truckshare for pickup at 7am. They changed it to 10am without notifying me because they aren't open at 7am. Duh. Thats why I did the mobile access. They then tried to ding me for gas when I filled up what I used at the gas station literally sharing a parking lot with them. They eventually refunded the fuel. Total scam. It was an absolutely horrible service and I would definitely not recommend.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN H. 
Clasificación:
2.0

I went through the website and picked the vehicle I knew would work. It told me I could pick it up at Ace hardware. They told me they didn't have it. Wish the site had told me that. I had to work much harder and couldn't finish my moving job thanks to the website.

Jack H. 
Clasificación:
5.0

nothing

dale M. 
Clasificación:
3.0

El cliente no dejó un comentario.

patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce D. 
Clasificación:
5.0

Service was great

Ronald D C. 
Clasificación:
4.0

El cliente no dejó un comentario.

NEIL C. 
Clasificación:
5.0

The store owners were SO NICE and SUPER HELPFUL! I will 100% go to this location again, they do great!

DAVID R. 
Clasificación:
5.0

The van I was driving could use a tune-up due to a milage of 102k.

JAY F. 
Clasificación:
4.0

I feel like the web reservations could be more user-friendly when setting up but the text convenience was great!

Nicole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER M. 
Clasificación:
3.0

The drop off location was a small Ace Hardware store with no place to park a 26 ft truck in the front and no signs to show where to park. The store was busy and we felt we were an inconvenience for the workers there.

PATRICK D. 
Clasificación:
5.0

This location was great. My original location truck was out of service which I wasn't aware of when I made the reserved the truck.

sherman C. 
Clasificación:
4.0

Explain why you submit a second charge on customer account after initial payment was completed at time of drop off

Sandra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Owen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY U. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacquelyn B. 
Clasificación:
3.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
5.0

Don't know how u can improve. Our experience was great and we will pass it along to anyone looking to get help with a move. Thank u all very much.

VIRGINA K. 
Clasificación:
4.0

I think the 15 foot trucks are probably a little to old to be on the road. This is the second time this summer I've rented one this size and both times the stearing mechanism feels very "loose". I would definitely not drive these trucks on the highway. By the way, I am female and don't feel comfortable driving a truck bigger than this size but if Uhaul can't or won't be buying new trucks of this size and I happen to need one in the future, then I might as well just hire a moving company to do the whole move for me. Thanks.

Elizabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GALE M. 
Clasificación:
5.0

The inside of the truck was dirty. We had to wash it before loading our belongs inside. Smelled funny too.

Kerri W. 
Clasificación:
4.0

I explained the issue with the wrong truck listed on the contract and they said they would handle it. However, after I already explained to them what happened they still called me the next day and wondered why I had not turned the truck in that was listed incorrectly on the contract. Communication was poor on their part.

Marvin W. 
Clasificación:
5.0

Easy reservation online, employees at Houskas Ace Hardware were pleasant and answered any additional questions. Smooth process all around

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

15'-truck was great one-day move as was Houskas. I had two issues not Houskas related: 1) radio speakers did not work. Not a huge deal but certainly, but not insignificant for five hours in one vehicle 2) wording on contract and at store key drop-off was insufficient to understand the necessary steps for self-return. There should have been all-cap notices that tell customer:. DO NOT LEAVE LOT OR DEPOSIT RETURN KEYS UNTIL ALL STEPS ARE MADE ONLINE INCLUDING REQURIED PFOTOS OF MILEAGE ON DASH, CAB AND TRUCK INTERIOR, AND SMART PHONE VALIDATION OF LOCATION. I had to return to the location to complete these steps. Return check in would have been impossible had I not photographed dash on my own prior to returning keys on initial visit. ,(If you do not complete mobile self check in yoy will be charged $20 next day to do so with a rep)

Todd V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
5.0

Houska's Ace was awesome! People were knowledgeable & friendly. Love this place.

KAREN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
3.0

Have a U-Haul available when you have rented it out for a certain time and don't change it from a 24/7 pick up to a hand transaction the morning of rental. Call them and give new customer heads up that U-Haul won't be there in the morning like expected

Rick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

Although I didn't expect a moving van to be super clean, there was dog hair all over the passenger seat. Should have been vacuumed before renting again.

Brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

3rd time using a uhaul from Houskas Ace Hardware. Would highly recommend.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry I. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
No se han enviado comentarios para esta ubicación.

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