Customer Reviews for Houskas Ace Hardware
(U-Haul Neighborhood Dealer)

612 reviews

1520 Jeffco Blvd   Arnold, MO 63010
(1 mile south of 141/Lemay Ferry)

(636) 333-1136

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(636) 333-1136

1520 Jeffco Blvd
Arnold, MO 63010
(1 mile south of 141/Lemay Ferry)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

HANNAH KELLEY 
Rating:
5.0

Customer did not leave a comment.

Chris Moreland 
Rating:
5.0

Customer did not leave a comment.

Ellen Turina 
Rating:
5.0

nothing. lady at the counter was very helpful and friendly

Vinnie Rogers 
Rating:
5.0

Customer did not leave a comment.

Amie Murphy 
Rating:
5.0

Customer did not leave a comment.

Jacob Henzler 
Rating:
5.0

Customer did not leave a comment.

Amber Hempen 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Mutter 
Rating:
5.0

Customer did not leave a comment.

Jason Rebbe 
Rating:
5.0

Customer did not leave a comment.

Keith Ceriotti 
Rating:
5.0

I would only suggest that the location have a representative do a "walk around" vehicle inspection with the customer before & after the rental. I took pre-trip pictures of slight damage on the truck (Scratches from tree branches I'd guess, a minor dent in the door) to protect myself from any disputes but I did so unilaterally. I would note that I visit this location frequently so that was probably a factor.

Thomas Smith 
Rating:
5.0

Customer did not leave a comment.

Richard Armbruster 
Rating:
5.0

I wish there was a way to better measure the gas tank contents. We added 7 gallons of gasoline but drove only 17 (seventeen) miles. Obviously the gas gauge showing full at the beginning of our rental was off by a lot.

William Kumpe 
Rating:
5.0

Pick up process was smooth and straightforward. Staff clearly explained everything.

Eric Neff 
Rating:
5.0

You should provide instructions for pick up. I did not have any instructions, and was not sure what to do after checking in.

Karen Tanner 
Rating:
5.0

Customer did not leave a comment.

John Picarella 
Rating:
3.0

Very misleading info, I called ahead and was told $1.00/mile, when I returned truck, was then told I’m being charged $1.29/ mile for “weekend rate”

ryan patton 
Rating:
5.0

Customer did not leave a comment.

William Berner 
Rating:
5.0

Nice people, best service of any place i have rented before send everyone to this place.

Roger Goray 
Rating:
5.0

Customer did not leave a comment.

Michael Rudden 
Rating:
5.0

A+ experience!

Thomas Keeney 
Rating:
5.0

Customer did not leave a comment.

Kimberly Raymond 
Rating:
5.0

The process is convenient but the UHAUL part of the store service (an ACE Hardware) ended at 3pm so you had to use the cell phone check-in to return the vehicle. I would have preferred at real person to check in the vehicle for return. The app did, however, work as intended.

Steven Schmalfeld 
Rating:
5.0

Customer did not leave a comment.

Doug Miller 
Rating:
5.0

Very friendly women at drop off. Was giving the wrong information when I reserved it over the phone. Well not wrong but like withheld. Probably shouldn’t do that.

LOGAN PINSON 
Rating:
2.0

The gentleman that helped me was not very friendly

Kevin Engle 
Rating:
5.0

Customer did not leave a comment.

Perry Schneiderheinze 
Rating:
5.0

Customer did not leave a comment.

Clarissa Ammons 
Rating:
5.0

Customer did not leave a comment.

Marie Manno 
Rating:
5.0

Georgia at the desk was wonderful. Called earlier in the day from something coming up and were able to move my pick up time with ease. They even brought the truck around for me. A around fast and easy.

Logan Springkamper 
Rating:
5.0

Customer did not leave a comment.

Tim Braden 
Rating:
5.0

Customer did not leave a comment.

Rick burnstein 
Rating:
3.0

Vehicle was not clean…spill on floor of passenger side and something sticky in one cupholder. Vehicle did not have a full gas tank. The box was very clean.

Thomas Farfan 
Rating:
5.0

Customer did not leave a comment.

Katie Branham 
Rating:
1.0

Staff was unfriendly and unhelpful.

Matt Shively 
Rating:
3.0

99 cents a mile is absolutely ridiculous.

Duane Kube 
Rating:
4.0

Customer did not leave a comment.

Janice Billups-Taylor 
Rating:
5.0

The final destination was a place I use locally and trust they will return my key. I have no issues with ace hardware.

Kaylee Smith 
Rating:
3.0

We were hoping to check in the truck with the employee inside, but were told that they were closed (I guess the U-Haul part was closed, the store was not) so we needed to use the app checkin. The app is fine, but it's a little hard to take the needed pictures in the dark parking lot at this location.

Brent Alan 
Rating:
5.0

Customer did not leave a comment.

pam thomas 
Rating:
5.0

Everything was explained very well. I had no trouble with pick up or drop off of the vehicle. Use of your website at the facility was lengthy. It may be that your computer services need tweaking.

Ellen Turina 
Rating:
5.0

The truck was clean and in good working order. I do not smoke and the old musty nicotine drench is a bummer in the truck. I used the AC...it was a hot day but kept some fresh air circulating in with a couple of windows jarred down a bit. I would not rent again if I can help it due to price overall. It was about 74 miles total use and with the week-end higher rate, taxes, insurance, basic $20.00 fee added and all ...it was close to $150 to move the stuff. I paid the gas, did the work and that is a bit steep just for the use of the truck for the hours used in my opinion. I think more along the lines of $75-$85 would be more reasonable for the part of the day use.

Jeff Bader 
Rating:
5.0

Customer did not leave a comment.

Joseph Kopp 
Rating:
5.0

Customer did not leave a comment.

RON KING 
Rating:
4.0

Kudos well done to Rob.

susan todd 
Rating:
5.0

Customer did not leave a comment.

JULIE CALANDRO 
Rating:
5.0

The price other everything was perfect

Tim Carney 
Rating:
5.0

Customer did not leave a comment.

Steven Hornung 
Rating:
3.0

Customer did not leave a comment.

nicholas luedemann 
Rating:
5.0

Customer did not leave a comment.

RON KING 
Rating:
4.0

Customer did not leave a comment.

Anthony Koudys 
Rating:
5.0

Everything was great! Always friendly & helpful

pam thomas 
Rating:
4.0

Customer did not leave a comment.

Chad Hodges 
Rating:
5.0

I have rented from this location multiple times and they have always been very helpful and do a great job.

Valerie Ahlemeyer 
Rating:
4.0

Customer did not leave a comment.

Debra Boaz 
Rating:
2.0

Customer did not leave a comment.

Richard Stevens 
Rating:
5.0

Customer did not leave a comment.

michael kinkade 
Rating:
5.0

Customer did not leave a comment.

CURTIS MARTIN 
Rating:
5.0

Customer did not leave a comment.

ARLA TWEEDY 
Rating:
1.0

Was charged incorrectly!! Already emailed a complaint and no one has bothered to get back to me yet. I want my money back

Robin Willmering 
Rating:
5.0

Customer did not leave a comment.

Bryan Gaskin 
Rating:
5.0

Customer did not leave a comment.

Lonnie Medina 
Rating:
5.0

Customer did not leave a comment.

paul ellis 
Rating:
5.0

Pickup truck was brand new (~2K miles), yet already had bad cigarette smoke odor. Consider going smoke free and assessing large damage fees for smoke odor.

James Butel 
Rating:
5.0

Renting at Houska"s Ace Hardware is always easy and convenient. Their vehicles are well maintained and the employees are always friendly and helpful...will certainly rent there again.

Darla LaPlante 
Rating:
5.0

Customer did not leave a comment.

Larry Dennison 
Rating:
4.0

Old truck, felt like transmission is about to go out, shifting really rough.

damir osmanovic 
Rating:
5.0

Super easy pick up and drop off!

Elijah Wigington 
Rating:
5.0

Staff was knowledgeable and informed me of each topic that I was not sure about. The entire process was smooth and everything was clean!

Eileen Dill 
Rating:
5.0

Customer did not leave a comment.

Steve Lochmann 
Rating:
4.0

The computer seam to have a few problems

BONITA CHIOBINI 
Rating:
5.0

Customer did not leave a comment.

Gloria Lee 
Rating:
5.0

All was good.

George Macke 
Rating:
5.0

Customer did not leave a comment.

tyler hersley 
Rating:
5.0

Customer did not leave a comment.

Jeff Mutter 
Rating:
5.0

Customer did not leave a comment.

Renee Courtney 
Rating:
5.0

Customer did not leave a comment.

Diana Norman 
Rating:
5.0

Customer did not leave a comment.

Edita Kantarevic 
Rating:
5.0

Customer did not leave a comment.

Carla Misuraca 
Rating:
3.0

The amount of miles given were not read back Tom me to confirm. The mikes given should’ve been foe round trip. They weren’t. Not that that in itself is to blame, but in every industry, there is confirmation. The person working also was not interactive at ALL! He seemed to not want to be there. So no !, to be charged all together nearly 200 bucks is NOT an incentive to return.

SANDRA GROVES 
Rating:
5.0

Customer did not leave a comment.

DAVID SIMON 
Rating:
5.0

Customer did not leave a comment.

Ashlee Washington 
Rating:
5.0

Customer did not leave a comment.

Cathy Falvey 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Crossen 
Rating:
5.0

Customer did not leave a comment.

Daniel Fowler 
Rating:
5.0

Customer did not leave a comment.

Larry Dennison 
Rating:
4.0

The process was pretty simple and fairly quick staff was great for it being a last minute rental I had made reservation on line at another location and that location Failed me so I called Houskas Ace Hardware and was able to get what I needed

William Musgrave 
Rating:
3.0

Customer did not leave a comment.

charles love 
Rating:
4.0

TPMS seemed to need servicing. I aired the tires myself but the low tire indicator never reset itself.

Rick TEs 
Rating:
5.0

Nothing

Jane Jung 
Rating:
5.0

Customer did not leave a comment.

Amanda Gentry 
Rating:
3.0

The staff was professional, friendly, and helpful. They helped with anything that I had questions about, and the drop-off location was easy to find and drop-off

Brenda Cervantes 
Rating:
5.0

Customer did not leave a comment.

Shawn White 
Rating:
5.0

Customer did not leave a comment.

JEANNE LAMPE 
Rating:
5.0

Everything was handled professionally. All was explained in detail, couldn't have been easier.

Mitchell Johnson 
Rating:
5.0

Nice truck. Nice service. Easy out and drop off

Edward bishop 
Rating:
3.0

Customer did not leave a comment.

Lottie Mercer 
Rating:
5.0

Very convenient short term local rental to transport some bulky items.

JAMES BUTEL 
Rating:
5.0

This is an outstanding location to rent from. The staff are helpful and the check in and drop off always go smoothly. We don’t rent anywhere else!

Thomas Dinwiddie 
Rating:
5.0

Customer did not leave a comment.

Roger Owensby 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top