Customer Reviews for House of Bargains Rent It Center
(U-Haul Neighborhood Dealer)

394 reviews

5505 Business 50 W   Jefferson City, MO 65109
(2 1/2 west of Apache Flat Ext and Hwy 50)

(573) 635-7872

Office Hours

  • Mon-Sun: 10 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(573) 635-7872

5505 Business 50 W
Jefferson City, MO 65109
(2 1/2 west of Apache Flat Ext and Hwy 50)

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jim Bryant 
Rating:
5.0

Customer did not leave a comment.

Caleb Smith 
Rating:
3.0

I had originally rented my truck from Columbia, Missouri. The day before, Brooke called to let me know that no trucks were available in Columbia and that I could either take a 26-foot truck from Columbia or I would have to go to Jefferson City, Missouri to get the 15-foot truck I wanted. I told Brooke I wouldn't mind if U-Haul would pick up my uber expense, she said, "No," we will not do that and just repeated my options. She obviously could not have cared that this was a huge inconvenience to me and offered nothing but the larger truck (I was not excited about driving a 15-foot truck and no way confident or felt safe driving a 26-foot truck). Then she read the disclosure that they would call us the day before which she was doing. Really horrible customer service. So since at this late junction, I didn't have a choice, I paid the $68 to uber to Jefferson City. I had requested a dolly so it would be easier to unload. Imagine my surprise when I was told, sorry we are out of dollies. If I wanted a dolly, I could stop by the Columbia store and pick up one. Seriously, you think they could be a little more prepared when you request the truck 3 weeks in advance. The least U-Haul could do is refund my uber fee.

Cheryl Hornsby 
Rating:
2.0

Customer did not leave a comment.

Drew McMahon 
Rating:
4.0

Customer did not leave a comment.

Denise Laughlin 
Rating:
1.0

I was told to drop off at 5 o’clock I dropped it off, was not given proper instructions on returning the property and was overcharged

Derrick loomes 
Rating:
5.0

Customer did not leave a comment.

Mark Himebrook 
Rating:
3.0

Some of us have disabilities. Unable to stand for long periods of time. Would be better to have seating available while doing paperwork.

Amanda Hopkins 
Rating:
3.0

Customer did not leave a comment.

Marian Collins 
Rating:
3.0

Allow enough mileage for the trip!!

Jana Wolf 
Rating:
3.0

Customer did not leave a comment.

Aubrey Storm 
Rating:
4.0

Customer did not leave a comment.

ONIQUEKY SAMUELS 
Rating:
5.0

Very friendly and helpful looking forward to doing business with the company again.

Jennifer Gaffney 
Rating:
4.0

Customer did not leave a comment.

Les Joyce 
Rating:
3.0

Parked truck in the lot and used the app to return the truck. Dropped keys in a dropbox. Had no problems with returning on the app. Pictures uploaded quickly, and app worked smoothly.

John Tramel 
Rating:
5.0

Customer did not leave a comment.

Dillon harper 
Rating:
5.0

Customer did not leave a comment.

Benjamin Griffith 
Rating:
3.0

Customer did not leave a comment.

Mark Sullivan 
Rating:
2.0

Went to the site and the door locked and the whole store was closed had to knock on the door and wait for the person to come to the door.

Todd McCluskey 
Rating:
5.0

Customer did not leave a comment.

Patrick Miller 
Rating:
2.0

Check the equipment for proper tire pressure and make sure the equipment is where you say it is

matthew fuller 
Rating:
1.0

Showed up for my guaranteed pickup (according to uhaul website), had to return an hour later due to system being down. With no compensation. Paid full rate, even though the website states a $50 payment should be paid to me due to unavailability of the unit that I had reserved.

Casey Smith 
Rating:
5.0

Customer did not leave a comment.

Betty Waggoner 
Rating:
5.0

Customer did not leave a comment.

Mark Terry 
Rating:
5.0

Customer did not leave a comment.

June Mysliwiec 
Rating:
5.0

In and out. Quick and easy.

CHRISTOPHER BOGG 
Rating:
4.0

Improve the after hours return. It was terrible and I had to fight to not get double charged.

Shane Duncan 
Rating:
5.0

Customer did not leave a comment.

MORGAN ROBERTS 
Rating:
4.0

Maybe extended hours at this location. Everything from reserving to drop off went very well.

Matthew Lindsey 
Rating:
3.0

To not be so rushed.

Nacy Bedwell 
Rating:
5.0

Nothing. Everything went good from reservation to the drop off. Agents were friendly and helpful.

Matthew Lindsey 
Rating:
5.0

Customer did not leave a comment.

Diane Brown 
Rating:
3.0

Man running the place was rude and I was not given the size truck I had reserved.

shanon hayward 
Rating:
3.0

Unsure why I was charged for extra mileage when I was under 156 miles. Would love feedback from Uhaul regarding this and a refund for the extra mileage that was charged.

Bryan Haile 
Rating:
3.0

Customer did not leave a comment.

Jeff Balridge 
Rating:
5.0

Honestly if I could suggest anything it would be to relocate the U-Haul rental area to the door closest to where trucks and trailers are parked.

William Irwin 
Rating:
4.0

Customer did not leave a comment.

Joshua Hufford 
Rating:
5.0

Customer did not leave a comment.

Ashley Underwood 
Rating:
2.0

hard to find a representative to help. truck already had dolly loose. not clean.

Gabriella Cade 
Rating:
3.0

Did not have proper order. Seemed put out even try to fix it.

Rick Rother 
Rating:
5.0

The dispatcher was most excellent, knowledgeable and expedient.

Kenneth Dennis 
Rating:
5.0

Customer did not leave a comment.

Carol Collins 
Rating:
5.0

Customer did not leave a comment.

Barbara Gills 
Rating:
5.0

I didn't catch the name of the gentleman who processed the original local rental agreement but he was very thorough and helpful I especially appreciate Chris who was able to change it over to a one-way for me, saving me a lot of time!

Faye Doerhoff 
Rating:
3.0

Customer did not leave a comment.

Matthew Lamons 
Rating:
3.0

Customer did not leave a comment.

Joshua Warren 
Rating:
5.0

Customer did not leave a comment.

Eric Boyd 
Rating:
1.0

Upon arriving to the store the U-Haul area was closed off… I had to speak with one of the regular store representatives who had to find the person to look at my truck. After seeing me the representative asked me for my keys and then did not do a walk-through with me or give me any type of paperwork letting me know that I was cleared… Once leaving I checked my bank account and noticed that there was $63 missing from my account. The representative told me to leave and that he would be emailing me. It was not communicated to me that my truck needed a cleaning fee especially since I clean the truck previous also I had the gas gauge right in the same Area that it was in when I picked up my truck originally from the U-Haul store in Kentucky and was charged $40 for gas. This was my worst experience ever with a rental truck especially since I was not informed of things ahead of time and this caused my rental to be more expensive than it needed to be. Also I feel that I was not communicated to you nor did I sign any contracts with the store that I drop my truck off at

Cristina Thigpen 
Rating:
5.0

Alexa was great!

James George 
Rating:
4.0

Customer did not leave a comment.

Richard Feehan 
Rating:
3.0

Our reservation was changed to this location at the last minute and we had to make a 1.5 hour round trip just to pick up the truck. That was very aggravating.

Joe Bradley 
Rating:
5.0

Customer did not leave a comment.

Ryan Bragg 
Rating:
3.0

Customer did not leave a comment.

David Bearce 
Rating:
4.0

Customer did not leave a comment.

ROGER ABLE 
Rating:
5.0

Customer did not leave a comment.

Matthew Lindsey 
Rating:
3.0

I got a call at 8:30 that my location has been changed to a location to 40 miles from the original pick up location, which I was set to pick up at 9 and my movers were set to arrive at 10. So I got my 10-month-old ready to tote him along, as we had no one able to watch him. We arrived at the location our GPS took us too, but come to find out there were 3 locations in the city. We finally located it and the staff was nice and informative. However, by the time we got back with the truck to let our movers in, they had been on the clock for 1.5 hours.

Ivory Brokes 
Rating:
3.0

A truck for long haul should have cruise control! Also the truck was so noisy that trying to use the radio was a waste of time. Other than that, I am satisfied.

ERNEST ENGLEHART 
Rating:
3.0

Customer did not leave a comment.

LYRIK MOFFATT 
Rating:
1.0

I was charged for cleaning truck when I cleaned truck

Latrice Lynch 
Rating:
4.0

Customer did not leave a comment.

michael griffith 
Rating:
5.0

Thanks for your help. Very helpful and made our move easy!

Kevin Reynolds 
Rating:
5.0

Nothing!

OGNJEN GOJKOVIC 
Rating:
5.0

Customer did not leave a comment.

ANTHONY HOWARD 
Rating:
5.0

Customer did not leave a comment.

JOHN PICKETT 
Rating:
5.0

Customer did not leave a comment.

Will Pierce 
Rating:
3.0

Faster Service

CALVIN CALL 
Rating:
5.0

Next time if you're going to change the pickup location you should probably notify the customer so I'm not going on a wild goose chase across town trying to find the correct location. All of the correspondence I had received from U-Haul indicated that my pickup location was on Ellis Street across town.

TIMOTHY CHAUVIN 
Rating:
5.0

Customer did not leave a comment.

CHARLES TRIPP 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Leftwich 
Rating:
3.0

Customer did not leave a comment.

TAMMY WILSON 
Rating:
5.0

Customer did not leave a comment.

COLE BRADBURY 
Rating:
5.0

Customer did not leave a comment.

STEVEN SCHUELKE 
Rating:
5.0

Customer did not leave a comment.

Aaron Forsythe 
Rating:
5.0

Customer did not leave a comment.

ROBERT SMITH 
Rating:
5.0

Great people and fast and easy service!

matthew shockley 
Rating:
5.0

It was great to do business with the business owner and I will be back.

CHARLES DAVIS 
Rating:
5.0

Customer did not leave a comment.

JAMES DANA 
Rating:
5.0

Customer did not leave a comment.

Matthew Jarvis 
Rating:
1.0

We have rented U-hauls for about 3 years now, often for our business haul. This location has now charged us twice for after hour service on return of U-haul enclosed trailer when they are not open on Sunday to return. We have never received these charges/fees from any other places we have rented. Very disappointed in this location, and will not recommend this place to anyone.

JOHN STEVENSON 
Rating:
3.0

Customer did not leave a comment.

Jordan Taylor 
Rating:
4.0

Keep good employees who care about the customer. Keep prices low.

WALTER GREENLEAF 
Rating:
5.0

Customer did not leave a comment.

tracy Stewart 
Rating:
4.0

The point of contact (Alan) knew his business. He went and retrieved the 5x8 trailer, hook it up and performed safety check. I did request the reservation be changed from 4 day to 7 day, but was told,"It would be alright. They are more concerned about destination and if it exceeds the usual 7 day rental on one ways." Overall, a very good experience and would rent again from him.

Richard Hafner 
Rating:
4.0

There was a small amount of trash in the trailer and it smelled a little but other than that it was as expected. Staff was friendly and informative. He even attached the trailer to my vehicle for me.

Jonathan Moseley 
Rating:
3.0

Staff was helpful assisting with loading our car onto the auto trailer. They did not have the dolly we had on our order and the truck had not been cleaned. It was dirty in the cab and loading area. But it got the job done.

RUNE MARMAN 
Rating:
3.0

Customer did not leave a comment.

JUDIE PARISH 
Rating:
3.0

Customer did not leave a comment.

ANI DURHAM 
Rating:
4.0

Customer did not leave a comment.

karen Ebright 
Rating:
5.0

This is an excellent agent and at a great location.

Milton Barr 
Rating:
5.0

Customer did not leave a comment.

LESLIE MYERS 
Rating:
5.0

Customer did not leave a comment.

Anna Oldham 
Rating:
5.0

There is only one person there and we had to wait on him because he was loading a truck and couldn't here the page.

Michelle Houk 
Rating:
4.0

Customer did not leave a comment.

Phillip Lampert 
Rating:
3.0

I was not there to drop truck off so i cant comment on this location.

robert bussey 
Rating:
4.0

Nothing.

Ryan Hatfield 
Rating:
5.0

Customer did not leave a comment.

James Settle 
Rating:
5.0

The customer service representative was absolutely fantastic! I could not have asked for better help, assistance and kindness, which was really needed this particular day. He is invaluable!

Diane Ferguson 
Rating:
5.0

Allen was a top notch customer service agent. He made sure that I had everything that I needed and offered tips on how to make the move run more smoothly. Would HIGHLY recommend!

Bill Wise 
Rating:
5.0

Nothing it was perfect from start to finish thank you all

James Wilson 
Rating:
5.0

Customer did not leave a comment.

Mary Strate 
No reviews have been submitted for this location.

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