10/10
Steve L.
Customer Reviews for House Of Beauty
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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A very professional operation. I have now rented from this location multiple times and have nothing but praise.
Doug C.Explain better how to use the u haul app
William M.Owner was very helpful
Rodney H.Very nice
Steve L.Please clean the trucks. Especially during this pandemic
Gail S.Nothing. Best Uhaul I've ever been to. The customer service was exceptional!
Robert S.The negative experience began with his initial quote, as he did not clearly explain all fees. So, upon the return of return of truck, there was a $50,00 difference which he was unable to explain....only saying that I went 16 miles over that quoted which does not compensate for the adage. I inquired regarding the 25.00 rental fee that was not included initially, but he only takked about the mileage overage. We ckeaned out the cab of truck, before traveling and it was difficult to steer, needing maintenance. As I abided by contract this dealer did not and was unable to explain/reason. I've used UHaul in the past, but this was my only negative experience. Would NEVER refer anyone to this dealer/site.
valerie O.The area we were told to drop the trailer was over grown (my husband ended up with a tick on his neck we found later in the day) and not fenced in or secure. It was behind a beauty supply which was kind of strange. The man told us to just drop off the trailer and go...no need to come inside or fill out any paperwork.
BLAINE H.I went to this location to pick up my reserved trailer. After waiting 30 minutes, I learned that they didn't have any 6x12 trailers and that “I was supposed to be at a location 5 miles away.†I never received any notification from UHaul and it's clear you weren't even aware because you sent me this survey asking how my pickup location was and it was the wrong one!
Doug C.Mr Sam was awesome
Dallas M.They were amazing and quick
Michelle H.Love the owner at this location a fantastic person!!!
Marcus G.There are many options for U-Haul locations in Sumter, but this IS the only one I would recommend. Sam provides service that is above and beyond. We are very happy repeat customers. Keep up the good work Sam.
linda B.Customer Service was excellent They had the right size vehicle (truck) that I needed. The price was right for my budget Everything was great.
patricia R.At this time I don't see where you all have to improve on anything
Percilla B.We had to call for new tire. Other than that everything was good.
Sandra G.I got the truck smelling like weed. I use my pressure washer and clean the back of the truck. And was charged a cleaning fee. Which I don't understand
Regina J.U-haul must make their online reservation system better. I reserved a auto transporter and went to the location to find out it was not there. The business owner said he hasn't had an auto transporter in nearly 3 months. Why would U-Haul allow this to happen? The online checkout experience was not the best either. Do better with your customer service U-HAUL. The business owners deserve better and customers definitely deserve better.
SYLVESTER I.Love the owner of this location he is awesome and friendly.
Marcus G.owner of business was friendly and very helpful great service!!!
Carlton B.The whole trip went well. Truck ran great, everyone I spoke with were very helpful.
STEPHEN G.The store clerk was very helpful. I got what I needed when I needed it.
ryan N.Sam is great!
Lisa S.Great place to rent from, excellent customer service.
James D.Nothing. Services are speedy. Guaranteed to get outstanding customer service here.
Lokesia D.This whole online check in and drop off is horrible! It took me 30 minutes to drop off the vehicle online! The cab floor was filthy when I picked it up and the truck was damaged all over. Also, the brakes DO NOT WORK hardly at all. Feels like the brake booster is out. I rented a wreck, at full price! Very unfair!
Leah L.Sam was so nice and very helpful. He has a great attitude and he cares about the equipment and people. It was refreshing to come back home and be made to feel so welcome.
Christina V.THIS LOCATION IS WELL RUN.THE PERSON IN CHARGE IS OUTSTANDING. OVER ALL GREAT JOB.
Sidney F.Thank you for the fast and friendly service
Luis U.My Preferred U-Haul Location!
CHAUNISE C.Very helpful.
Don C.Clean the uhaul and change milage prices to at least half price
Joshua P.I was completely satisfied
carl H.N/C
Latoya C.Great customer service, very quick and easy pickup and drop off. I think it's the best Uhaul in Sumter SC.
Melinda D.Pickup location was very good. The owner contacted me the day before to verify I was coming and the truck was there. He was very attentive and nice to talk with.
Robert B.The owner was great and made up for the dirty truck and no gas. It wasn't his fault people are irresponsible.
Cole L.Great overall experience! Your Pickup and Return App was quick and easy! I will be using your services again in the very near future.
Eugene C.Make sure you have the equipment requested. I rented an appliance dolly but I got there and didn't have one
Shane M.2nd time renting from this location , every time trucks available
johnny W.The U-Haul vehicles should not be trashed by a construction company that used it prior. The normal U-Haul vehicles are clean and well maintained but the one I got today a construction company tore it up that U-Haul should have sold that company the vehicle.
Marcus G.The customer service here was beyond fantastic! Best uhaul rental place around! New trucks and very well maintained! If you need a uhaul, I highly recommend this company!!
Derrek R.The service was great. Easy to rent.
William R.Very easy and the manager was most helpful and accommodating. I will rent from this business again as I am a repeat customer.
KARLA D.Good customer service
Craig L.Nothing at all, excellent service
Shari L.The Manager was very pleasant and helpful. We were very satisfied.
Rosa W.Good customer service. Excellent professionalism. Loved the service!
Dale M.Find another business partner
Temekia W.