Customer Reviews for Hottub Tonys South
(U-Haul Neighborhood Dealer)

100 reviews

705 E North St   Elburn, IL 60119

(630) 761-3017

Office Hours

  • Mon-Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(630) 761-3017

705 E North St
Elburn, IL 60119

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Daniel Mcarthur 
Rating:
3.0

The lock box for the location was fine, but the lock for our order has seized due to the rain we think. We needed to buy lubricant so we could turn the mechanism. If the box was in a more protected location it wouldn’t have been an issue. The truck was at half tank when we picked it up and the passenger headlight was out. The last two things may have slipped by because the truck was picked up on a closed day. The vehicle was clean and acceptable other than the first two points to note.

Caitlin Benkoski 
Rating:
5.0

Customer did not leave a comment.

Stephen Hench 
Rating:
5.0

Customer did not leave a comment.

Patrick Sonin 
Rating:
5.0

Customer did not leave a comment.

DAVID DIXON 
Rating:
5.0

Owner or staff member went out of their way to help me back out of wrong location, pick-up and drop off went smooth. Just be aware there are two hot tub tony addresses, be sure to get the right address.

Matthew Christenson 
Rating:
5.0

Hot tub Tony’s is best uhaul experience I have had! Thank you

DENNIS WOLTMAN 
Rating:
5.0

Customer did not leave a comment.

Pat Cooper 
Rating:
5.0

Quick response and great experience with Matt and Ryan. Reasonable pricing! Thank you!

Theresa Costa 
Rating:
5.0

My drop off location changed and it was further away from the original - Uhaul ended up charging me extra for mileage because of the extra distance. I do not think this is right - an unfair expense do to Uhauls drop off change.

William Martin 
Rating:
1.0

Customer did not leave a comment.

Scott Tisdall 
Rating:
5.0

Customer did not leave a comment.

Greg Mucha 
Rating:
3.0

Equipment was located in one place where there was no one available to help me, luckily I knew something about the business to know where their other office was located so I could go there and actually get assistance. Profoundly confusing.

Matt Bischof 
Rating:
1.0

The sign in process did not work at all. Sent login to random phone number not associated to me. Had to call customer service and took a long time for them to help

Matthew Callaway 
Rating:
3.0

Customer did not leave a comment.

Probst Bradley 
Rating:
3.0

Customer did not leave a comment.

Laura Geco 
Rating:
5.0

Be honest and accurate when you confirm

Greg Green 
Rating:
3.0

Customer did not leave a comment.

matthew taylor 
Rating:
5.0

Customer did not leave a comment.

Troy Peacock 
Rating:
3.0

Jam Auto in Elgin needs new locks. It took me longer to get the truck and return it than it did to move. The uhaul app sucks when there is no internet connection. Sorry I did not have the latest Apple I-phone or the latest samsung. you guys should have wi-fi internet connections at the lock boxes so your remote staff could see what's really going on.

Gloria Pozezinski 
Rating:
4.0

App did not work properly and when I first called for help, UHaul main number was closed.

Nancy Moore 
Rating:
5.0

They were helpful explaining everything and showing where the keys were located. I would use this location again in the near future, Thank you!

Yitzhak Perez 
Rating:
5.0

Customer did not leave a comment.

Jonathan roberts 
Rating:
5.0

Customer did not leave a comment.

Lance Muscutt 
Rating:
3.0

Store could be marked with a sign. Good experience picking up and dropping off.

Marshal Nuss 
Rating:
4.0

Customer did not leave a comment.

MICHAEL METTILLE 
Rating:
4.0

Customer did not leave a comment.

Krista Jeff Williams 
Rating:
4.0

Customer did not leave a comment.

Reggie Smith 
Rating:
3.0

You could improve your online department! Uhaul’s online not this location!

Anthony Principe 
Rating:
5.0

Dealing with Matt is always easy and pleasant when going to Hot Tub Tony's for my UHaul needs - I'll never go anywhere else!

Sandra Loizzo 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS JORGENSEN 
Rating:
5.0

Well maintained. Great staff!

Kristen Esch 
Rating:
4.0

Customer did not leave a comment.

Teresa Keenan 
Rating:
5.0

Customer did not leave a comment.

Gregg Glomb 
Rating:
5.0

Customer did not leave a comment.

Ryan Farwell 
Rating:
5.0

Customer did not leave a comment.

Robert Koonce 
Rating:
2.0

Customer did not leave a comment.

Lakisha Green 
Rating:
1.0

I didn’t get the equipment I ordered

JOSE CORTES 
Rating:
5.0

Tony was so nice to us! We had a wonderful experience. Picking up the vehicle was a breeze and the truck was so clean and easy to drive. Everything went very smoothly for our move! I would highly recommend Tony’s Uhaul again!!!

Kelly Healy 
Rating:
5.0

Very easy transaction. Highly recommend!

Daniel Berres 
Rating:
3.0

Customer did not leave a comment.

Alia McMarrow 
Rating:
5.0

Super easy process, and great customer service grime Tony's Hot Tubs.

Nicholas Lykins 
Rating:
3.0

Customer did not leave a comment.

Lee Tippett 
Rating:
5.0

Customer did not leave a comment.

Dayanna Rangel 
Rating:
4.0

The truck on two occasions had intermittent dash gauge failure. They just stopped working. Dangerous because I did not know my speed.

Irvin Baumgardner 
Rating:
5.0

Customer did not leave a comment.

Corey Farrell 
Rating:
2.0

1 tire was flat and had to be replaced after loading. Another tire had a mail in it.

Peggy Lyons 
Rating:
4.0

Customer did not leave a comment.

Mark LeGrand 
Rating:
3.0

Place was close to our son's house. Not much inventory and no personall

Robert Listner 
Rating:
5.0

Great service.

Jerry Ard 
Rating:
5.0

Customer did not leave a comment.

Tom Rogers 
Rating:
5.0

Customer did not leave a comment.

Scott Fitzgerald 
Rating:
5.0

I was NOT haply with the uhaul perso. Who called the day before, telling me my uhaul pickup place was changed and time was 12, as I said 12 noon, he said yes (very unhappy about that but oh well) not paying attention to the text, said pickup was 12 AM, didn't notice till 11:30 as I was on my way to pick it up. The guys at the place said he isn't sure why I was told that, and there were 2 other pickups for 3 and 4 am that morning... that set our time line off ALOT.

Aubree Stewart 
Rating:
4.0

Customer did not leave a comment.

Zijiang Shi 
Rating:
5.0

Customer did not leave a comment.

Kevin Hewitt 
Rating:
5.0

Customer did not leave a comment.

stephen heslop 
Rating:
2.0

Had no lights on the trailer what's so ever

alexander modaff 
Rating:
5.0

Customer did not leave a comment.

Robert Grimstad 
Rating:
3.0

I had to wait almost 30 minutes for "verification". It's a long time to waste on a moving day. Couldn't reach customer service on phone because of long wait. The pickup process should be much quicker.

Mohammad Rahman 
Rating:
4.0

Awesome

Matthew Dietrich 
Rating:
4.0

Customer did not leave a comment.

Carl Rigaud 
Rating:
5.0

Very fast and friendly service

Jeff Reber 
Rating:
2.0

The tires on the truck I had were bald and the left outside tire was almost flat… Very dangerous for winter. The cabin was not cleaned very well

Gina Morici 
Rating:
5.0

Customer did not leave a comment.

Mike McDuffee 
Rating:
1.0

The mobile app would not allow me to return the truck, and when I tried to call the wait time was more than 30 minutes.

James Hirschauer 
Rating:
5.0

Customer did not leave a comment.

Joe Leise 
Rating:
5.0

Tony was great to work with, very accommodating and personable. Thanks!

Marissa Zyck 
Rating:
5.0

Customer did not leave a comment.

Adam Nikkel 
Rating:
5.0

Customer did not leave a comment.

Beth Nystrom 
Rating:
1.0

I would like to give this location a positive rating as Matt was initially very responsive and helpful. My reason for the poor rating was that I was charged for items that I did not request in my initial order. They were already on the truck, and I was charged, despite not requesting them. I was also overcharged for gas. I drove 13 miles, put in 2 gallons of gas and was still charged a fairly significant gas charge. When I called to request a credit on these items, I was told they would look into it, however, there was no resolution. I would recommend another location for your U-Haul needs.

Robert Eiss 
Rating:
5.0

Customer did not leave a comment.

Ann PEACOCK 
Rating:
5.0

Customer did not leave a comment.

Ann Scritsmier 
Rating:
4.0

I have no issue with the pickup location operator. He did his job well. But I do have issues with the reservation process. It was one of the most painful customer service experiences I ever have had. I needed to call multiple people to make this happen. And all too often I was directed to the horrible 630-405-7455 number and its very long wait times. U-Haul needs to work on making the reservation process more seamless.

david klever 
Rating:
3.0

Customer did not leave a comment.

Neal Jablonski 
Rating:
5.0

Great customer wclean location

Eric Matthys 
Rating:
4.0

Having the key box on location was very convenient since there was no one in the local office when we arrived.

Carl Heine 
Rating:
5.0

Customer did not leave a comment.

James Dores 
Rating:
5.0

Customer did not leave a comment.

Dan Czwornog 
Rating:
3.0

Drop off location was difficult to find, even with GPS. No signage at all and trucks parked in back of building.

Sarah Anderson 
Rating:
3.0

Customer did not leave a comment.

BRADLEY BENNER 
Rating:
4.0

Customer did not leave a comment.

Jeremy Sprigler 
Rating:
4.0

Customer did not leave a comment.

Bruce Radder 
Rating:
1.0

I agreed to use the mobile app for pickup but my pickup location was changed but not changed in my online reservation so mobile pickup was not working. Then when I called the 800 number for assistance the on-hold wait time was 35 mins. Sitting in a deserted warehouse parking lot 45 mins from my apt and no one around to ask a question. Go back and listen to my 1/2 hour panicked phone call to the Hanover Park location, trying to pick up a truck at the same time my movers were on their way to my apartment.

Mary Meyers 
Rating:
5.0

Same day fulfillment. Give Tony's a call.

Anthony Boyles 
Rating:
3.0

I would have liked to have been told that this location had no personnel and was simply a drop-off. Knowing that would have lessened the time to figure out this place really was a place to drop off the truck.

Anna Herzberger-Button 
Rating:
5.0

All good

Jerry Guthke 
Rating:
2.0

The pick up place was a rmote whare house and nobdy was around to help with problems and they did not answer there pnone. The real problem that i had was using U-haul's app for picking up the truck and returning the truck. the app didn't work very well at all. i will not be doing that again. it was a big waste of time for me. Thank you Rene'

Rene' Gagner 
Rating:
1.0

Uhaul moved my reservation from the one in st charles to this one because this one was open on Sundays and even though I selected to pick up the truck via mobile, someone would be there in case there were problems. We completed the online check out process and it would not accept the alternate contact and we tried four people. By the fourth it accepted it, but then it did not give us the combination to get the keys. So we started a chat and they said we’d have to call. The wait time when calling was 60 minutes!! We finally got the keys an hour later and the truck was on empty….they didn’t even have any gas for us!! We had to let all the people who came to help us move and inconvenience them. I’ll never use uhaul again after this experience.

Nick Lawrence 
Rating:
4.0

Customer did not leave a comment.

David Rosal 
Rating:
5.0

Great experience all the way around.

THOMAS GOULD 
Rating:
5.0

The inside cabin was dirty and looked like it hasn't been cleaned in a while. I had to wash the windshield as it was covered with dirt and bugs.

Andrew White 
Rating:
3.0

Customer did not leave a comment.

Jorge Guaman 
Rating:
5.0

Customer did not leave a comment.

Dennis Jezior 
Rating:
4.0

YouTube video for the off-site pickup location

SCOTT THOMPSON 
Rating:
5.0

Mobile pickup and drop off was super easy. Location was great. It just took way to long to get approval. It took almost 40 mins to complete. Ridiculous when you have people waiting for you to help move things. There needs to be a pre approval check in before picking up truck.

Emma Samuels 
Rating:
5.0

Customer did not leave a comment.

BRUCE GLEAMZA 
Rating:
1.0

Most annoying process I've ever experienced. Just get back to in-person rentals. The non-contact pickup/drop-off is awful & a waste of time. Figure it out.

Brian Furman 
Rating:
2.0

I had issues with picking up the truck through the mobile app. It didn't have the button to start the pickup. During the dropoff, the app caused some confusion by saying the dropoff location was in another state. Finally, I was charged for insurance even though I opted out of it.

Kahwon Taylor 
Rating:
5.0

Customer did not leave a comment.

DAVID BELLOLI 
Rating:
3.0

Price for renting a trailer for 4 hours was way over priced. Won’t be renting that again.

Michelle tams 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top