Customer Reviews for Hottub Tonys South
(Distribuidor de U-Haul del vecindario)

Clasificación:

1.0

I agreed to use the mobile app for pickup but my pickup location was changed but not changed in my online reservation so mobile pickup was not working. Then when I called the 800 number for assistance the on-hold wait time was 35 mins. Sitting in a deserted warehouse parking lot 45 mins from my apt and no one around to ask a question. Go back and listen to my 1/2 hour panicked phone call to the Hanover Park location, trying to pick up a truck at the same time my movers were on their way to my apartment.

Clasificación:

5.0

Same day fulfillment. Give Tony's a call.

Clasificación:

3.0

I would have liked to have been told that this location had no personnel and was simply a drop-off. Knowing that would have lessened the time to figure out this place really was a place to drop off the truck.

Clasificación:

5.0

All good

Clasificación:

2.0

The pick up place was a rmote whare house and nobdy was around to help with problems and they did not answer there pnone. The real problem that i had was using U-haul's app for picking up the truck and returning the truck. the app didn't work very well at all. i will not be doing that again. it was a big waste of time for me. Thank you Rene'

Clasificación:

1.0

Uhaul moved my reservation from the one in st charles to this one because this one was open on Sundays and even though I selected to pick up the truck via mobile, someone would be there in case there were problems. We completed the online check out process and it would not accept the alternate contact and we tried four people. By the fourth it accepted it, but then it did not give us the combination to get the keys. So we started a chat and they said we'd have to call. The wait time when calling was 60 minutes!! We finally got the keys an hour later and the truck was on empty….they didn't even have any gas for us!! We had to let all the people who came to help us move and inconvenience them. I'll never use uhaul again after this experience.

Clasificación:

5.0

Great experience all the way around.

Clasificación:

5.0

The inside cabin was dirty and looked like it hasn't been cleaned in a while. I had to wash the windshield as it was covered with dirt and bugs.

Clasificación:

4.0

YouTube video for the off-site pickup location

Clasificación:

5.0

Mobile pickup and drop off was super easy. Location was great. It just took way to long to get approval. It took almost 40 mins to complete. Ridiculous when you have people waiting for you to help move things. There needs to be a pre approval check in before picking up truck.

Clasificación:

1.0

Most annoying process I've ever experienced. Just get back to in-person rentals. The non-contact pickup/drop-off is awful & a waste of time. Figure it out.

Clasificación:

2.0

I had issues with picking up the truck through the mobile app. It didn't have the button to start the pickup. During the dropoff, the app caused some confusion by saying the dropoff location was in another state. Finally, I was charged for insurance even though I opted out of it.