Customer Reviews for Hostile Customs
(U-Haul Neighborhood Dealer)

83 reviews

90 Front St   Bernville, PA 19506

(484) 218-1156

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat: 8 am–11 am
  • Sun: Closed

Services at this Location:

Contact Us

(484) 218-1156

90 Front St
Bernville, PA 19506

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat: 8 am–11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert Holman 
Rating:
4.0

Customer did not leave a comment.

Joseph Ellis 
Rating:
5.0

Customer did not leave a comment.

Carmen Ramos 
Rating:
3.0

It was 40 minutes away from the original pick up location we wanted

David Harris 
Rating:
5.0

Customer did not leave a comment.

SCOTT BLATT 
Rating:
5.0

Customer did not leave a comment.

Stephen Miranda 
Rating:
3.0

Customer did not leave a comment.

james mott 
Rating:
5.0

Small location but very helpful. Had a floor jack to take the trailer off of my hitch. Would definitely recommend this location to a friend.

Robert Cross 
Rating:
5.0

Not the pick up location we picked. We got to Lebenon to find out our rental wasn't there. We had to travel back 40 minutes to another location for pick up. This uhaul mess up added 2 hours to our trip and put us right in the middle of rush hour to drive home. No apologies just We don't have what you rented.

Elizabeth Carbo 
Rating:
5.0

Not a thing

Thomas Bieber 
Rating:
2.0

I had ordered a Uhaul more than 2 months ago to be picked up at a specific location near my house (less than 3 miles away). The day before we are supposed to pick it up, we receive an email that we have to pick it up at a location that is a 20 minute trip each way. What is the point of ordering the truck months in advance? This happened two times to us in the same week while moving our two daughters into college. Not happy!

Richard Kovach 
Rating:
5.0

Customer did not leave a comment.

Lauren Davis 
Rating:
5.0

Customer did not leave a comment.

Thomas Paulson 
Rating:
5.0

Customer did not leave a comment.

Pavel Uifalusi 
Rating:
5.0

Customer did not leave a comment.

George Perrelli 
Rating:
5.0

My experience was great. Customer service was very good. The agent was very knowledgeable and very friendly. Great experience.

Ronald Horos 
Rating:
5.0

Customer did not leave a comment.

Brad Reppert 
Rating:
5.0

Customer did not leave a comment.

Kimberly Fleming 
Rating:
4.0

Customer did not leave a comment.

Geraldine Sollenberger 
Rating:
5.0

Customer did not leave a comment.

Cherilyn Derby 
Rating:
5.0

Faster than any other U-Haul location and a lot friendlier.

Tammy Brown 
Rating:
4.0

Customer did not leave a comment.

JERRY BRUBAKER 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KELLEY 
Rating:
5.0

Staff at Hostile Customs was wonderful! Incredibly helpful and courteous. I wish we’d returned the vehicle during regular business hours as well. Self check-in on the U-haul site and app was horrible. The website wouldn’t load properly to allow us to submit photos, and ended up wasting over an hour of our time before we simply gave up trying. Neither the website nor the app worked properly.

ABIGAYLE SHIN 
Rating:
5.0

Customer did not leave a comment.

Jeffery Stauffer 
Rating:
5.0

Guy was real nice relized the mistake of wrong drop off location input by newark store . Took the trailer so I didn't have to go put of my way. Didn't charge me for dropping trailer off at wrong location due to mistake of uhaul on 21st street.

Matthew Gresens 
Rating:
5.0

Customer did not leave a comment.

Robert Kimball 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Walsh 
Rating:
5.0

It was a good experience

Donald Robbins 
Rating:
5.0

Customer did not leave a comment.

Brandon Angelis 
Rating:
4.0

Customer did not leave a comment.

Leonor Lopez 
Rating:
5.0

Drop off in Bernville Pennsylvania was quick and easy.

Glenn Noecker 
Rating:
5.0

Customer did not leave a comment.

tim kitson 
Rating:
5.0

They called the night before letting me know I had until exactly &:15 am (same time I picked up) to get it back because it was scheduled to go out again at 8:15 am! You might give a buffer! Geez he did say we could bring it night before! Sorry didn’t feel like after a 6 hr drive & 2 he’s unloading 50 boxes into warehouse rushing down road to drop trailer to make your life easy ! But man was very nice giving us an option!

Antonio Carannante 
Rating:
5.0

Customer did not leave a comment.

Ginger Parker 
Rating:
5.0

Quick and easy check-in. No issues with the truck. Plenty of room to maneuver the truck out of the lot.

Richard Weaver 
Rating:
5.0

Customer did not leave a comment.

Leonides Garcia-Santiago 
Rating:
5.0

Customer did not leave a comment.

Zachary Derolf 
Rating:
5.0

Customer did not leave a comment.

Carmen Gonzalez 
Rating:
4.0

Customer did not leave a comment.

Bruce Crabbs 
Rating:
4.0

I only used the truck for a couple hours and I paid over $70. If you could come up with a way to make it more affordable for quick errands that would be great.

Scott Miles 
Rating:
4.0

Customer did not leave a comment.

KARL DERR 
Rating:
5.0

Customer did not leave a comment.

Vanessa Martinez 
Rating:
5.0

Customer did not leave a comment.

Diane Anderson 
Rating:
5.0

Everything was fast and efficient.

Elaine Marmontello 
Rating:
4.0

Customer did not leave a comment.

Kenneth White 
Rating:
5.0

Customer did not leave a comment.

Jayson Kramer 
Rating:
5.0

Customer did not leave a comment.

Stephanie Deering 
Rating:
3.0

location was difficult to find.

Peter Mondesir 
Rating:
3.0

Customer did not leave a comment.

Angel Rolon 
Rating:
5.0

Customer did not leave a comment.

Adam Chadwick 
Rating:
3.0

This site was very helpful. even with a power outage he rigged power and processed out paper work.

Timothy Ratliff 
Rating:
4.0

Service was great, truck ran well and good on fuel.

roger souders 
Rating:
5.0

Customer did not leave a comment.

Wesley Holbert 
Rating:
5.0

Customer did not leave a comment.

Morgan Kitchenoff 
Rating:
5.0

Very nice and easy experience

Jordan Leahy 
Rating:
5.0

nothing

GARETT CHUTE 
Rating:
5.0

all good

Anthony Odessa 
Rating:
5.0

Customer did not leave a comment.

Barry Wessner 
Rating:
5.0

Excellent costumer service

Daniel Moreno 
Rating:
5.0

Customer did not leave a comment.

Gregory Thompson 
Rating:
5.0

Customer did not leave a comment.

russell dyroff 
Rating:
3.0

Hard to find.

Robert Beckwith 
Rating:
5.0

Great customer service! Will use again.

Mike Decareau 
Rating:
5.0

Customer did not leave a comment.

Shawn Kelchner 
Rating:
5.0

Great customer service. Wouldn't change anything

Mike Decareau 
Rating:
3.0

Customer did not leave a comment.

grace shirk 
Rating:
5.0

Very helpful great experience.

DAMON SCHRACK 
Rating:
5.0

Customer did not leave a comment.

Douglas Lovell 
Rating:
5.0

As far as the owner of the place he is very professional and super courteous will work with you. But uhaul needs to lower their prices a tad bit.

Myriam Andujar 
Rating:
5.0

Fantastic customer service! Easy check in and out.

Aaron Thompson 
Rating:
2.0

The truck was covered in snow which had to be removed which cut into our time with the truck. Also there were some glitches which cut into our estimated 4 hours with the truck. I was unaware that I had to use my cell phone to both pick up and drop off. My cellphone service was very poor in the area and it was nearly impossible to do so. After finally getting the drop off submitted it told me I was being charged for an additional rental. This nearly doubled my original cost! I was an hour past the drop off time and it took well over an hour with pick up, cleaning off the snow, and drop off! I have had positive experiences with U-Haul in the past, but this mobile pickup and drop off is extremely frustrating. If this is how it is I will not be using U-Haul in the future.

Jeremy Mull 
Rating:
5.0

Customer did not leave a comment.

Mark Snyder 
Rating:
5.0

Customer did not leave a comment.

Bob Kline 
Rating:
5.0

Customer did not leave a comment.

Eric Martino 
Rating:
5.0

Customer did not leave a comment.

Shawn Bricker 
Rating:
5.0

All was good

Robert Lallo 
Rating:
5.0

Customer did not leave a comment.

valerie holt 
Rating:
5.0

Customer did not leave a comment.

Donald Parker Jr 
Rating:
5.0

Customer did not leave a comment.

Robert Sallada 
Rating:
5.0

Had no problems picking up or dropping off truck. Pick up/drop off point was easily located and local.

John Burkey 
Rating:
5.0

Customer did not leave a comment.

Josh Fasig 
Rating:
5.0

Customer did not leave a comment.

andrew halaway 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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