This was my first time renting. Everything went great!James R.
Customer Reviews for Horvath Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and friendly customer service! My next rental will use this location. And, Uhaul equipment is great!Mark S.
Everything excellentBrian N.
Customer did not leave a comment.Susanna M.
People are excellent, trailer was dirty but the owner cleaned it, which was great. Owner also checked the tire pressure for me. Top notch. Will only use this location in the future.Chris P.
Very friendly and truck was very cleanLAURA L.
It would be very convenient to have way to remove the trailer from my hitch beside having to take my own jack out of my machinePaul C.
Great serviceMark O.
I originally rented one for pick up at 112 Clark Road in London because it was convenient to where I was going. Website said guaranteed to be there or $50 credit. The day before I was to pick it up U-haul called me and said it wasn't gonna be there and I had to pick it up on York street which is way to far out of the way for me and the person that called didn't seem to care that I couldn't pick it up at the guaranteed location and said a credit is not their problem so it was cancelled. I had to re-rent it one at Horvath whos much better people to deal with. I'm not happy with my experience but I am glad Horvath Auto was able to rent me one in the end.David L.
Customer did not leave a comment.Ruben R.
Very professionalVicki V.
The agent here is very helpful, lots of room to park the truck and trailer.PHILIP D.
Customer did not leave a comment.Seyedehdarya M.
Customer did not leave a comment.HOWARD E L.
Customer did not leave a comment.Egbert V.
Customer did not leave a comment.Gunther O.
Clearance lights stopped working. In useWill H.
Customer did not leave a comment.Brian N.
Customer did not leave a comment.DONALD S.
Customer did not leave a comment.James Scott S.
The staff was very nice, the truck was very clean, and the truck ran very well.Philippe C.
Customer did not leave a comment.Dave C.
Excellent customer service!Angela B.
Customer did not leave a comment.Jeff L.
efficient -timely and hooked up of the rented trailer .Richard G.
Customer did not leave a comment.Katherine P.
They were amazing to work withKathryn K.
Customer did not leave a comment.Dan B.
Amazing customer service!!Andrea P.
Greg, Brenda and their team were very helpful and I'd go back any time!Becky N.
Very nice experience with staff.William M.
Customer did not leave a comment.Paul C.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.ELIZABETH C.
all was good. Easy to book etc. Just wanted appliance/appliance pads and none were available.JAMESG D.
Great staff, very helpful. Trailer was perfect for what I needed.ANTHONY P.
Nothing, it was a super experience - made sure everything was connected properly, gave me proper instruction & a few pointers & sent me on my way with a smile!BRADLEYS A.
Trailer had a screw missing on the tire bumper...not a big deal...it was replaced right away.MARTINC V.
Best Uhaul location I've ever used.DAVIDJ D.
Customer did not leave a comment.LISAL W.
Have everyone actually know what's available. I rented a 26 foot truck and ended up with a 20 footer for a 4 hour move. I ended up scrambling for more space.TERESALYNN N.
Customer did not leave a comment.JANINE P.
The place was already closed before 5 pm on a Saturday, necessitating the use of online dropoff, which is a pain to begin with. On top of that the drop box for the key was broken, forcing me to make a call to uhaul to find out what I was supposed to do with the key since if could not be left in an wide open box hanging on a wall. All of this took way longer and was way more frustrating than reasonable after I had I made the effort to drop the truck off early to deal with a human being. I was not impressed at all and when I called customer service to get some compensation for the hassle, I got nothing but a sorry. Not good enough. I will reconsider using uhaul in the future.Cynthia C.
Tire became flat and took 18 hours to fix it and put the moving off for the 18 hours which put us behind.Sharon P.
Customer did not leave a comment.DONALD M.
Equipment had a flat tire upon pick up, had to wait for another truck which ended up driving across town to another location. Tillsonburg Auto was amazing, Petro location never againAPRIL P.
Maybe have trucks where people have reservations to pick up and not have to drive an hour away for a damn truck when they reserved it a month before needing it!SERGIOJ P.
Customer did not leave a comment.rob S.
Customer did not leave a comment.Neil P.
Customer did not leave a comment.Jamie B.
Customer did not leave a comment.JOHN W.
Everything was very good. Thank you.ANDREM V.
Professional friendly service. Best U-haul location in Tillsonburg.DAVID D.
Customer did not leave a comment.Timothy J.
Customer did not leave a comment.TIMOTHYROSS M.
Customer did not leave a comment.JOHNATHONA V.
Jack on trailer to help with installing and removal of trailer from vehicle. As it is fairly heavy to lift on and offTERRY B.
They were very friendly and helpful. I would recommend this location to anyone.JOHNHUGH M.
Customer did not leave a comment.Justine P.
This is one of the best U-Haul locations I've experienced.DANIELB C.
Customer did not leave a comment.GEORGINAE V.
Customer did not leave a comment.STEPHANUS D.
Customer did not leave a comment.JERRYA B.
Customer did not leave a comment.Jeannie C.
Customer did not leave a comment.Peter C.
Everything was perfect. Service was friendly and efficient. We will DEFINITELY use this location again.Rick B.
Trailer was a piece of CRAP! It wobbled on the highway so bad I was afraid to tow it. Had to keep speed below 100kmh my trip was 3hrs of hell fighting to keep trailer on the road. discovered that it had 3 bias ply tires and 1 radial tire(which is illegal) Also trailer had a broken brake spring broken. I could have had an accident due to U-hauls negligence I expect a phone call regarding thisKen M.
Very pleasant and cooperative. The staff made our experience easy.cherie H.
Customer did not leave a comment.bert S.
Have the website update where equipment is located - for example, if I choose Baden,ON the website should only show me locations that actually have the equipment I want to rent. I was choosing locations near me, and then would get an email saying the rental was booked somewhere an hour away. The website is misleading in this regard. So I ended up calling U-Haul MULTIPLE times trying to find equipment in a location that actually worked for my needs. Also, at one point my equipment would have been rented from 2 different locations, so I decided to rent a truck from a different service because of this nightmare booking system. So my suggestion for the next customer is if the equipment is not at the location they chose, please call them and see what other location would work best for them before reserving somewhere random and having the customer have to cancel and find a new location.Connie B.
Update your system so it doesn't rip ppl offjohn H.
Customer did not leave a comment.Suzanne R.
Nothing. Customer service was OUTSTANDING. When I was done with the trailer and returned it I was concerned over backing it in. They offered an employee to do it for me. Perfect customer service I will FOR SURE rent from them again.Richard B.
Customer did not leave a comment.Abram T.
- use of employee personal phone to take DL photo - not secure with my personal information - 20' truck - had been previously used to transport marihuana - smelled terrible and the odor permeated through my belongings - not impressed as this truck should not have been rented out this way.Shelley K.
Customer did not leave a comment.BRANDON S.
Nice equipment never a disappointment with your equipment will definitely and always be using U-HaulMichael H.
Customer did not leave a comment.Claudette W.
Customer did not leave a comment.dean C.
The staff was very helpful and knowledgeable, the truck was ready to go 3 hours earlier than expected which was very helpful in the move. I would highly recommend this location.ARNIE J.
Maybe open a little later , especially saturdayTodd L.
Customer did not leave a comment.BRIAN V.
Customer did not leave a comment.Kendall B.
Great employee really knew his stuff will definitely use this location again thanks guysLUPERCIO D.
Customer did not leave a comment.Steven L.
It was a very involved process when picking up and dropping off when the business was closed. Took longer than expected. Customers should be informed about this. It would also be helpful if the customer was informed about approximately how many litres per 100 km the vehicle normally uses.Daniel K.
not so much paper workBEV B.
Customer did not leave a comment.STEVE C.
Pricing was confusing. Quote on line was less than pickup. Planned to pay by debit but price went from $548 to over $700.Douglas K.
Customer did not leave a comment.bob D.
Customer did not leave a comment.Terry E.
Customer did not leave a comment.James F.
Very nice and accommodating people. A pleasure to do business with. I am a repeat customer.Colin M.
Friendly staff. Very helpful. Quick, courteous and efficient! Thank you for making this part of our move as seamless as possible!Vija B.
No concerns pleased with the vehicle.Shawn U.
Great people here friendly knowledgeable nice clean truck ran well easy to useJEFFREY M.
Customer did not leave a comment.Terry G.
Customer did not leave a comment.Terry E.
Excellent service very friendlyrobert P.
Customer did not leave a comment.Randy H.