El cliente no dejó un comentario.Santos C.
Customer Reviews for Horus Energy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Tony S.
The location only has one truck, and the system allows more than 1 rental at a given time. Luckily I arrived over an hour early, and someone else who rented the vehicle before me was 50 minutes late (his reservation was then cancelled once they gave me the keys). The vehicle also had only a quarter tank of gas. However, they did give me the moving blankets I requested.Sean M.
Customer service was terrible and rude. Also, I told him to extend it an hour until 630 and he didn't. The persons name is Deya. When I came back at 6 to be early by 30 mins. I get a notification from my bank saying I was charged an extra 35 when I specifically asked to be extended until 6:30! When I call them about it this morning the manager of the business Mohammed hung up in my face about 3 times before never responding againCarlos R.
Excellent customer service both in person and virtually, gas station very convenient for returns. Bilingual. Will rent here again!Kenneth N.
I had to switch locations from the Uhaul in Salem, MA after they gave away the van. I was ok with this policy as I was unknowingly late to pick up but the customer service was some of the worst i have seen. Uhaul should really evaluate how the Salem, MA store is operated and staffed. I will never return here and will actively refer against it. The pickup spot in Lynn u was referee too was just fine.Juan G.
This truck and car dolly were one way rentals from Salem to Lewisburg, TX. 1,8040 miles. Equipment problems. The car dolly's right light had been hit and dislodged from the fender. It was held on by "plastic zip ties." Once the truck was loaded, we hooked up the dolly and strapped down the car. It was then we noticed the right light did not work. It took 5 hours to get this light replaced and properly connected to the trailer. This happened before we began our trip. Day 1 and 2 of our drive, the truck was pulling very hard to the left. On the afternoon of (drive) day two, the steering problem become worse. At this point we inspected the front tires and found the right inboard tread of the tire was worn smooth. I photographed the tire and contacted roadside assistance. I was instructed to remain at my location until the tire was replaced. We were delayed 3 hours waiting until we could continue our trip. Once the right tire was replaced, the truck drove normally. Day four of our trip, only 1 hour and 30 minutes from our destination, the outboard right rear tire blew completely apart lowering the loaded truck on the the wheel. The inboard tire was flat with almost NO TREAD. This happened on a busy interstate highway. With some difficulty I was able to get the truck into the breakdown lane. Local police arrived and stayed on site until roadside assistance could come. The inboard tire was worn out and went flat putting all the trucks weight on the one outboard tire which then overheated and blew OUT. I have photographs of all of these problems. When I returned the truck, I recounted what had happened to the store manager. She reported she was only able to credit us $300.00 but would create some sort of review document for the "high ups." Even though I've used U-Haul equipment in the past, I doubt I'll ever be able to trust the company again. How can a truck with 114 thousand plus miles and 2 bad tires be offered to someone moving this far ONE WAY? Why wasn't the dolly light AND the tire conditions inspected? Fortunately, I was able to safely bring the truck a stop without losing control after the tires blew out and dropped the rear axle onto the outboard wheel? I could have lost control, lost my life and perhaps injured others because of this negligence. After this "trip from hell" I get a $300 credit? Really? U-Haul has 30 days to respond to me about this situation from someone "higher up" than the store manger in Lewisville or I am considering contact legal counsel.Stephen S.