Customer Reviews for Horners Auto Repair Inc
(U-Haul Neighborhood Dealer)

38 reviews

12560 Tamiami Trail   Punta Gorda, FL 33955

(941) 676-3006

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(941) 676-3006

12560 Tamiami Trail
Punta Gorda, FL 33955

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Richard Duke 
Rating:
4.0

Customer did not leave a comment.

Thomas Witthuhn 
Rating:
4.0

difficult to identify from highway. Need better signage

richard rusaw 
Rating:
1.0

stoped off my rental in 24 hours tried to use the app. it wouldn’t do the return dropped off the keys it took a week for the rental to be returned

MARK PERRY 
Rating:
5.0

After hours drop off

Randy Thomas 
Rating:
4.0

Not the easiest place to drop at 24 foot truck and took 10 min to find a person to assist but the place was nice and fairly easy.

Kylie Wilson 
Rating:
5.0

Customer did not leave a comment.

Jerome Berling 
Rating:
5.0

Customer did not leave a comment.

Branden Tobar 
Rating:
3.0

Customer did not leave a comment.

lorri hileman 
Rating:
5.0

Customer did not leave a comment.

Patrick Keenan 
Rating:
1.0

The car hauler was rusted out and one side we couldn't use the strap for the tire. The hydraulic oil was low on the trailer so the breaks were not good. I received no paperwork from the uhaul place and they gVe me the truck on empty with no gas. I really would like a refund foe the car hauler that was definitely a hazard to drive

MICHELE BELCHER 
Rating:
1.0

We stood in store for over ten minutes before a RUDE guy came in to "help" us. He would "NOT" process us out. Said we "just drop the key in the bix. We don't care!" We brought truck back on the day before it was due. Guy didn't want to be bothered. Side note: truck was great! No issues whatsoever!

William Scott Jr. 
Rating:
2.0

I would tell the customer to have them make sure there’s gas in the truck to make sure the vehicle is clean and to make sure that they check the tires because there was absolutely no gas in the truck. It was filthy, dirty and I had to get three new tires on the truck because there were nails in the tires And no one even checked that truck at all so it was a terrible experience.

Frank Infelise 
Rating:
4.0

Customer did not leave a comment.

larry bright 
Rating:
3.0

Put out some signage that atleast says Uhaul on it… we sat there for a while just trying to decide if we were in the right place. We were required to drop the truck off before 8am but the location did not open until 9am… that was a little frustrating. There was zero signage telling us where to park or leave the keys.

Kyle branderhorst 
Rating:
3.0

I will not recommend uhaul to anyone

WALTER BRIDGES 
Rating:
2.0

Bad location no help at all

Brian Gleich 
Rating:
5.0

Customer did not leave a comment.

Grant McDougall 
Rating:
3.0

I would like to get a credit on this rental since I never did take it out is state due to car trouble. U-Haul Customer Service is lacking on this issue.

Greg Wright 
Rating:
2.0

Truck was blocked in an required another truck moved to get it out safely. They did move the blocking truck. The app locked up and required restarting. Truck damage was not documented and I was over 30 minutes delayed due to issues. The truck was under 1/4 of fuel at pickup. And I was told to return the truck with the same or more fuel or be charged. Also a $30 fee if returned under 1/4 fuel. The two requirements were a automatic problem with no answers. The truck should NOT have been available for pickup without at least 1/4 tank of fuel. When I returned the guy refused to look at my pictures of the fuel and he had another employee tell him the fuel level in vague terms and wrong level was entered. And he only said to call uhaul to get the correct fuel level without a $16 charge. I had to spend almost 1 hour to correct the problem Truck was good. The delays and disrespectful fuel level reporting was not good

Steven Tervo 
Rating:
4.0

Customer did not leave a comment.

Thomas Kneib 
Rating:
5.0

Customer did not leave a comment.

Terry Pitzer 
Rating:
4.0

Customer did not leave a comment.

Vince Netherland 
Rating:
4.0

I paid on line and it was like $56.00. When I picked up the trailer the person I checked in with said I would recommend the $16 insurance. I didn't say a thing and after I left I noticed my bill was adjusted and it was like $70 because the agent put the insurance on my bill without my permission.

Joe Averdick 
Rating:
5.0

Customer did not leave a comment.

MARK KELSEY 
Rating:
1.0

When we walked in the girl just looked at us,never greeted us, continued to eat her French fries. We said we have a reservation she never responded just acted annoyed. Didn't explain anything, continue to act annoyed. Then she said the guy will bring it up front. My husband walked over to where he drove it to showed him the paper work and said this is our truck rental. The guy wouldn't give us the keys, so husband walked back in place to see what the issue was and the girl didn't even remebter he just rented it!! Rude, rude and we left. Then they didn't put the milage in correctly on the paper work so the lady at the drop off location wouldn't take it in. She said well this isn't my problem you'll have to call uhaul! 45 mins later uhaul customer service finally took care of it. Call drop off location. She also want to charge for cleaning of the passenger side cab and we never had a passenger so she was going to charge it to the other rental place. This has been a cluster with these two places. Very upset about it. Wouldn't use or reccomend either place!!

Melissa Wilson 
Rating:
3.0

Easy drop off.

Charley Wynne 
Rating:
5.0

Customer did not leave a comment.

Rozanne Pollizze 
Rating:
5.0

Customer did not leave a comment.

Teresa Hamilton 
Rating:
1.0

This was a LAST MINUTE change of pick up location which was EXTREMELY INCONVENIENT and unacceptable. We "made a deal" when I reserved the unit. A decent and honorable company doesn't make major last minute changes and then say "Screw you -- take it or leave it!"

Candler Lee Young 
Rating:
5.0

Customer did not leave a comment.

Jason Vancil 
Rating:
3.0

There is an app and some confusing directions that seem like they might be if a customer is doing after hours returns. I and another customer were originally told to return the items without the help of personel(only half of them knew how to do anything Uhaul.) It turned out that I was OK for checkin with personel since I only was returning a small trailer and I got the help I needed/wanted. If you want folks to return your stuff with the app, they should explain that at the pickup. Also, I was led to believe That the "Flexible" return was only 5 miles from me, but it was more like 15. All in all, I think U-Haul is a gem of a company and the Value I got was outstanding. I only offer these comments in the hopes of making you even better. Ken

Kenneth Demario 
Rating:
5.0

Customer did not leave a comment.

Erik Flanagan 
Rating:
3.0

dog hair all through truck interior

PHILIP LAFLAMME 
Rating:
3.0

the truck was damaged pretty good and the engine stalled frequently and bad vibration at 70 mph;

philip laflamme 
Rating:
4.0

No problem with pick up location other than there were computer glitches the day of pick up that caused about 45 minute delay in paper work being processed. Kathy was very patient and helpful but the computer problem was not just in her system but at other main location in the area. The only negative when then arraignments were first being established for truck pickup was I was told by the location on Tamiami Trail in North Fort Myers their location may not have a truck available for the scheduled date and I would need to go Sarasota or Naples to get the truck. (the N. Fort Myers location was my first choice since it was closest to my address for loading) That was not acceptable so I went a little further north to Horners location.

Charles Dreese 
Rating:
5.0

Customer did not leave a comment.

Kenneth Chrismond 
Rating:
5.0

Great location and friendly, competent staff!

Jeanne Johnston 
No reviews have been submitted for this location.

Additional Services at this Location

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