Customer Reviews for Horizon Automotive Group LLC
(U-Haul Neighborhood Dealer)

332 reviews

4499 Roosevelt Hwy   College Park, GA 30349

(404) 559-1054

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: 12 pm–4 pm

Services at this Location:

Contact Us

(404) 559-1054

4499 Roosevelt Hwy
College Park, GA 30349

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: 12 pm–4 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location is open on Sundays. The representative was very helpful.

Kawanna Collins 
Rating:
4.0

The office is very small & tight. However, the service and equipment are far better than most.

Feiji McKay 
Rating:
3.0

The truck was on E and barely made it to a gas station for gas. This was an inconvenience.

Zach Ross 
Rating:
1.0

Location is poorly maintained. No one in the office during office hours. No one answered the phone during office hours.

CARMENISE ANTOINE 
Rating:
5.0

Customer did not leave a comment.

Destiny James 
Rating:
5.0

The Horizon Automotive Group was very professional and detailed in their explanation of the proper pick up and return process. I most definitely would recommend them to any and everyone!!!

Theophilus Jordan 
Rating:
3.0

Customer did not leave a comment.

Edward Marchand 
Rating:
5.0

I really appreciate this store helping me move . They are the best .

Diedra Holmes 
Rating:
5.0

Customer did not leave a comment.

Regina Makonnen 
Rating:
5.0

You all have it together thanks

Vernon Wooten 
Rating:
5.0

Customer did not leave a comment.

Simone Ramseur 
Rating:
5.0

Customer did not leave a comment.

eSTHER PALMER 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Jefferson 
Rating:
4.0

Customer did not leave a comment.

Joseph Clark 
Rating:
3.0

Don’t take your truck back late they charge for two days of service for literally a hour

Anna Cowan 
Rating:
3.0

Customer did not leave a comment.

Kendra Murray 
Rating:
5.0

Customer did not leave a comment.

Leonard Williams 
Rating:
5.0

Customer did not leave a comment.

Alton Abercrombie 
Rating:
4.0

Customer did not leave a comment.

Tannisha Phelps 
Rating:
5.0

Don't change a thing ...

Janice Edwards 
Rating:
2.0

I was missing my dolly and furniture blankets and received no description of where my truck was. There was also no one available for assistance at 8 am despite them saying online there would be.

Kennedy Petties 
Rating:
5.0

I pulled up at closing and needed a truck he stayed late to make sure I was taking care of! Truck was clean and ran really good!

MONIQUE HOUSING 
Rating:
5.0

Customer did not leave a comment.

Ruby Render 
Rating:
5.0

Customer did not leave a comment.

Shakieshala Culbert 
Rating:
5.0

Convenient service

Terrance Lee 
Rating:
5.0

Customer did not leave a comment.

nicola douglas 
Rating:
5.0

Customer did not leave a comment.

shakieshala culbert 
Rating:
5.0

Customer did not leave a comment.

ALEXIUS WYNN 
Rating:
5.0

Customer did not leave a comment.

Alexandria Celestin 
Rating:
5.0

Barry did everything that was needed to accommodate me. There is nothing more that he would need to do to improve the customer service. Actually, he went above and beyond to ensure that I understood the process of renting. He walked me through and answered all questions. Awesome experience. Would recommend and have recommended to all of my friends. Dr. Carrie T.

Carrie HAMILTON 
Rating:
4.0

Parking

Lamar Taylor 
Rating:
3.0

Location was a bit junky with the other cars on site but the return was easy while they were closed.

Cheryl Pate 
Rating:
5.0

So far this is the best Uhaul place I have ever dealt with. Customer friendly and on point with the service. Been here 3 days straight and I am very impressed 👊🏾👊🏾👊🏾

Tyrone Thomas 
Rating:
5.0

Barry was the best

Donzell Hunt 
Rating:
5.0

Great customer service from Barry!! I will be a repeat customer. And I will send referrals.

Beverly Wilcox 
Rating:
5.0

Job well done thank you

Rayve Dantzler 
Rating:
1.0

Customer did not leave a comment.

Keliyah Dean 
Rating:
5.0

Everything is good

JOSE A 
Rating:
2.0

No one was there at 2:20pm on a Saturday afternoon

Richard Furel 
Rating:
5.0

Customer did not leave a comment.

terrance lee 
Rating:
5.0

Great service! Will use them again!

ARTHUR LANE 
Rating:
5.0

Customer did not leave a comment.

Devontae Hicks 
Rating:
5.0

Nothing keep doing what you Do

Harry Riggins 
Rating:
5.0

You guy's did an excellent job. No complications at all. Thank you for helping me with my check in best customer service so far with u haul

Guy Shelby 
Rating:
3.0

No space to park truck. It was tight putting the truck there.

ANDREA FERRAND 
Rating:
5.0

"DO NOT PARK U-HAUL TRUCKS BLOCKED IN WHERE IT WON'T GO ACROSS/OVER CURB", but otherwise Very easy and simple smooth process. Will differently use this location in the future if needed. Thx for your service.

Davontae Jones 
Rating:
5.0

Customer did not leave a comment.

Marley Distin 
Rating:
4.0

The online U-Haul service to pick up and drop of the rental has a few glitches. I had to call customer service to assist me a few times, besides that it was a great experience.

Kayla Boles 
Rating:
2.0

The truck had a smell. The gas was below empty and the tire pressure light stayed on

Davondra Turner 
Rating:
5.0

Customer did not leave a comment.

chandria burke 
Rating:
5.0

Good experience. Had no problem.

Connie Newman 
Rating:
5.0

Everything was good. Thank you.

Tonika Mahoney 
Rating:
4.0

Just earlier check in

Stephanie Henry 
Rating:
5.0

The owner was so nice and helpful, he was very professional and the location was very fast and safe and friendly, great trucks in great conditions, the air conditioner worked amazing in my truck! Thank you again!

Natia Smith 
Rating:
5.0

Customer did not leave a comment.

Tonya Tatum 
Rating:
3.0

I was charged for not putting backa full tank of gas in the tank in which I did not recieve it with a full tank. I placed exactly what I recieved I even have pics of gas recieved and gas tank taken back. Currently disputing charges

Stacey Madia 
Rating:
1.0

Customer did not leave a comment.

Ramon Pillors 
Rating:
5.0

Customer did not leave a comment.

Ariel Wimbish 
Rating:
5.0

Customer did not leave a comment.

Denisha Tobias 
Rating:
5.0

Customer did not leave a comment.

Tony Young 
Rating:
5.0

This was the best U-Haul I have used. The location was easy to find and the owner was truly amazing. Great customer service. The U-haul worked amazing and was in great condition. 10/10 recommend!

Surraiyh Rana 
Rating:
5.0

Customer did not leave a comment.

Sylvia Blue 
Rating:
1.0

Had a few issues and the people from the store threatened to call the cops on me even when I was communicating with them. I was on an out of town project and was forced to leave earlier to avoid having authorities looking for me and the uhual. Terrible service because once the balance is paid I will have made often in full but the damage has already been done for this location. I hate how I was treated and perceived.

Marquel Cropper 
Rating:
5.0

Customer did not leave a comment.

Tiera Ford 
Rating:
5.0

Customer did not leave a comment.

Monique Mitchell 
Rating:
2.0

Equipment needs Maintainance. There were 2 lights on for Maintainance checks. Brought to the attention of the clerk, and was told that the problem was fixed, but the sensor needed replacing. I felt unsafe the entire time I was driving

Joyce Foster 
Rating:
5.0

Customer did not leave a comment.

Matthew Hubbard 
Rating:
5.0

I has great customer service. They assisted me with hooking and unhooking the trailer. They made my experience great and was very helpful.

Lukia Al-Amin 
Rating:
5.0

Customer did not leave a comment.

LaDonna Willis 
Rating:
3.0

No había nadie en la location todo se tuvo que hacer por llamada estaba todo vacío

ERICK COMAS 
Rating:
5.0

The Gentleman that assisted me was very professional, later I realized I needed the truck unit the next day he was prompt and took care of it. Haven’t used uhual in a while but their app process def expedited the process

Roland Archibald 
Rating:
5.0

Customer did not leave a comment.

Chu Chuo Yu 
Rating:
5.0

Customer did not leave a comment.

Brenda Berryhill 
Rating:
3.0

I originally booked a different location and when I got to that location the key was not in the box. This caused for my move to be interrupted and I had to call to get another location. I have booked with uhaul before and this was the first time this has happened. I am not sure if I will use uhaul after this experience.

AMANEE LONG 
Rating:
5.0

Customer did not leave a comment.

TERRYANN GREEN 
Rating:
5.0

Customer did not leave a comment.

Siquetta Lewis 
Rating:
5.0

Nothing really!! Everything was good. Thank you.

FABIAN BRAMWELL 
Rating:
5.0

Customer did not leave a comment.

Brandy Gray 
Rating:
5.0

Very nice and friendly! excellent job

Dejuan Armstead 
Rating:
5.0

Staff was very helpful

Deirdre payne 
Rating:
5.0

The service was excellent

Kevin Thorton 
Rating:
3.0

Check equipment. Dolly was broke. Truck check engine light came on and the truck began to drive differently

Sheena Ash 
Rating:
5.0

Customer did not leave a comment.

Kevin Brown 
Rating:
5.0

Customer did not leave a comment.

Tyreese Brandon 
Rating:
5.0

Customer did not leave a comment.

CHARLIE LEWIS 
Rating:
5.0

Customer did not leave a comment.

Alimayu Melville 
Rating:
5.0

Excellent services

Constance Smith 
Rating:
5.0

The gentleman was very personable and offered great customer service. He took great care of us and we are grateful to have people take such great care of us. He definitely rates a 10 in our book!!!! This is my 2nd time renting here and I will return.

Emily Deloney 
Rating:
1.0

No one in the office during normal business hours Trouble getting the truck, location dangerous and unsafe! Schedule was thrown off… pick up was late due to unprofessionalism Missy from UHaul was helpful and professional

CASSANDRA RAINEY 
Rating:
5.0

Customer did not leave a comment.

Davod Alsumes 
Rating:
5.0

Customer did not leave a comment.

Edward Sutton 
Rating:
1.0

Customer did not leave a comment.

Lynell Robertson 
Rating:
5.0

Everything good

Deborah Evans 
Rating:
5.0

Barry was extremely friendly and efficient. My whole rental process was extremely quick, simple and convenient. Would definitely recommend this location and will continue to use it for my future rental needs.

Miguel Gaetan 
Rating:
5.0

Customer did not leave a comment.

Stanley Burton 
Rating:
5.0

The initial Mobile check-in was confusing so I had to get the guy to check me in, obviously I was missing a step and then the guy at counter said probably because I was 1 hour later and it needed to be reset (this needs to be improved upon) especially if the place would have been close but after I got checked in, it went smoothly.

COLETT EVANS 
Rating:
5.0

The initial Mobile check-in was confusing so I had to get the guy to check me in, obviously I was missing a step and then the guy at counter said probably because I was 1 hour later and it needed to be reset (this needs to be improved upon) especially if the place would have been close but after I got checked in, it went smoothly.

COLETT EVANS 
Rating:
1.0

I was charged for a furniture dolly and a dozen furniture covers that I did not receive - no one seemed to care. The signage on the building is very small, there is nowhere to park, and the overall process was very disappointing.

Jacquetta Lindsey 
Rating:
4.0

Customer did not leave a comment.

Hope Pugh 
Rating:
3.0

make sure utility dolly is there when people ask for it

DaNia Dotson 
No reviews have been submitted for this location.

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