This location is open on Sundays. The representative was very helpful.
Kawanna Collins
Customer Reviews for Horizon Automotive Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The office is very small & tight. However, the service and equipment are far better than most.
Feiji McKayThe truck was on E and barely made it to a gas station for gas. This was an inconvenience.
Zach RossLocation is poorly maintained. No one in the office during office hours. No one answered the phone during office hours.
CARMENISE ANTOINEThe Horizon Automotive Group was very professional and detailed in their explanation of the proper pick up and return process. I most definitely would recommend them to any and everyone!!!
Theophilus JordanI really appreciate this store helping me move . They are the best .
Diedra HolmesYou all have it together thanks
Vernon WootenDon’t take your truck back late they charge for two days of service for literally a hour
Anna CowanDon't change a thing ...
Janice EdwardsI was missing my dolly and furniture blankets and received no description of where my truck was. There was also no one available for assistance at 8 am despite them saying online there would be.
Kennedy PettiesI pulled up at closing and needed a truck he stayed late to make sure I was taking care of! Truck was clean and ran really good!
MONIQUE HOUSINGConvenient service
Terrance LeeBarry did everything that was needed to accommodate me. There is nothing more that he would need to do to improve the customer service. Actually, he went above and beyond to ensure that I understood the process of renting. He walked me through and answered all questions. Awesome experience. Would recommend and have recommended to all of my friends. Dr. Carrie T.
Carrie HAMILTONParking
Lamar TaylorLocation was a bit junky with the other cars on site but the return was easy while they were closed.
Cheryl PateSo far this is the best Uhaul place I have ever dealt with. Customer friendly and on point with the service. Been here 3 days straight and I am very impressed 👊🏾👊🏾👊🏾
Tyrone ThomasBarry was the best
Donzell HuntGreat customer service from Barry!! I will be a repeat customer. And I will send referrals.
Beverly WilcoxJob well done thank you
Rayve DantzlerEverything is good
JOSE ANo one was there at 2:20pm on a Saturday afternoon
Richard FurelGreat service! Will use them again!
ARTHUR LANENothing keep doing what you Do
Harry RigginsYou guy's did an excellent job. No complications at all. Thank you for helping me with my check in best customer service so far with u haul
Guy ShelbyNo space to park truck. It was tight putting the truck there.
ANDREA FERRAND"DO NOT PARK U-HAUL TRUCKS BLOCKED IN WHERE IT WON'T GO ACROSS/OVER CURB", but otherwise Very easy and simple smooth process. Will differently use this location in the future if needed. Thx for your service.
Davontae JonesThe online U-Haul service to pick up and drop of the rental has a few glitches. I had to call customer service to assist me a few times, besides that it was a great experience.
Kayla BolesThe truck had a smell. The gas was below empty and the tire pressure light stayed on
Davondra TurnerGood experience. Had no problem.
Connie NewmanEverything was good. Thank you.
Tonika MahoneyJust earlier check in
Stephanie HenryThe owner was so nice and helpful, he was very professional and the location was very fast and safe and friendly, great trucks in great conditions, the air conditioner worked amazing in my truck! Thank you again!
Natia SmithI was charged for not putting backa full tank of gas in the tank in which I did not recieve it with a full tank. I placed exactly what I recieved I even have pics of gas recieved and gas tank taken back. Currently disputing charges
Stacey MadiaThis was the best U-Haul I have used. The location was easy to find and the owner was truly amazing. Great customer service. The U-haul worked amazing and was in great condition. 10/10 recommend!
Surraiyh RanaHad a few issues and the people from the store threatened to call the cops on me even when I was communicating with them. I was on an out of town project and was forced to leave earlier to avoid having authorities looking for me and the uhual. Terrible service because once the balance is paid I will have made often in full but the damage has already been done for this location. I hate how I was treated and perceived.
Marquel CropperEquipment needs Maintainance. There were 2 lights on for Maintainance checks. Brought to the attention of the clerk, and was told that the problem was fixed, but the sensor needed replacing. I felt unsafe the entire time I was driving
Joyce FosterI has great customer service. They assisted me with hooking and unhooking the trailer. They made my experience great and was very helpful.
Lukia Al-AminNo había nadie en la location todo se tuvo que hacer por llamada estaba todo vacío
ERICK COMASThe Gentleman that assisted me was very professional, later I realized I needed the truck unit the next day he was prompt and took care of it. Haven’t used uhual in a while but their app process def expedited the process
Roland ArchibaldI originally booked a different location and when I got to that location the key was not in the box. This caused for my move to be interrupted and I had to call to get another location. I have booked with uhaul before and this was the first time this has happened. I am not sure if I will use uhaul after this experience.
AMANEE LONGNothing really!! Everything was good. Thank you.
FABIAN BRAMWELLVery nice and friendly! excellent job
Dejuan ArmsteadStaff was very helpful
Deirdre payneThe service was excellent
Kevin ThortonCheck equipment. Dolly was broke. Truck check engine light came on and the truck began to drive differently
Sheena AshExcellent services
Constance SmithThe gentleman was very personable and offered great customer service. He took great care of us and we are grateful to have people take such great care of us. He definitely rates a 10 in our book!!!! This is my 2nd time renting here and I will return.
Emily DeloneyNo one in the office during normal business hours Trouble getting the truck, location dangerous and unsafe! Schedule was thrown off… pick up was late due to unprofessionalism Missy from UHaul was helpful and professional
CASSANDRA RAINEYEverything good
Deborah EvansBarry was extremely friendly and efficient. My whole rental process was extremely quick, simple and convenient. Would definitely recommend this location and will continue to use it for my future rental needs.
Miguel GaetanThe initial Mobile check-in was confusing so I had to get the guy to check me in, obviously I was missing a step and then the guy at counter said probably because I was 1 hour later and it needed to be reset (this needs to be improved upon) especially if the place would have been close but after I got checked in, it went smoothly.
COLETT EVANSThe initial Mobile check-in was confusing so I had to get the guy to check me in, obviously I was missing a step and then the guy at counter said probably because I was 1 hour later and it needed to be reset (this needs to be improved upon) especially if the place would have been close but after I got checked in, it went smoothly.
COLETT EVANSI was charged for a furniture dolly and a dozen furniture covers that I did not receive - no one seemed to care. The signage on the building is very small, there is nowhere to park, and the overall process was very disappointing.
Jacquetta Lindseymake sure utility dolly is there when people ask for it
DaNia Dotson