Customer Reviews for Horizon Ace Hardware
(U-Haul Neighborhood Dealer)

87 comentarios

4151 Hancock Bridge Pkwy   North Fort Myers, FL 33903

(239) 656-1367

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(239) 656-1367

4151 Hancock Bridge Pkwy
North Fort Myers, FL 33903

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

The place that we dropped the truck off was just a drop off location. There was no one there to check the truck in. Was told that someone would check it in later and email us a receipt.

Brian R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Stephen K. 
Clasificación:
5.0

Professional service provided by Ace Hardware

Donna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeline P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon B. 
Clasificación:
5.0

Very friendly, quick and easy drop off.

Pamela S. 
Clasificación:
5.0

The original location I reserved the truck from did not have it. I had to drive extra miles and incur additional expenses due to this

MICHAEL C. 
Clasificación:
5.0

The truck was full of sawdust and had to be swept out

Trevor B. 
Clasificación:
4.0

More attentive and knowledgeable about U-haul policies and procedures staff.

DONALD W. 
Clasificación:
1.0

It is really bad they don't call you back you ask to speak to a manager I'm still waiting to speak to a manager about the way they treated me about the truck about the small truck and everything no response it's been four days since the first day I got to the truck rental I was on the phone for them with until I gave my truck and I turned my truck in that's how bad it was her and I still didn't get a supervisor to call me back they suck

Carmen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
5.0

This place was awesome, however the first location was extremely terrible and didn't even have the truck when I arrived. I sat in the parking lot, and as soon as the truck got there, they gave it to someone else.

Breanna T. 
Clasificación:
5.0

My receipt was so small I could not read it even with a magnifying glass, as it would not blow up any bigger.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEWART S. 
Clasificación:
5.0

Uhaul operator was great. She located and got what we needed to where was most convenient for us. Everything bc went smoothly, saved a lot of time and was well worth it. Thank you all.

James C. 
Clasificación:
5.0

Make sure the uhaul is cleaned for the next customer

Wayne B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifton M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Herman C. 
Clasificación:
5.0

Excellent service. Always a good experience here.

Clifton P. 
Clasificación:
1.0

The attendant “mike” was not knowledgeable and had severe difficulty with navigating the process in a timely manner. Unable to confidently answer any questions and resolve and issues from the uhaul website or self check in process. I was incorrectly charged for a dolly that I did not select or take.

JoAnna M. 
Clasificación:
5.0

This was a great experience. Having to move is stressful but you (Uhaul) made it easy. Also I was running late and didn't get a chance to refill the tank. Sorry.

John F. 
Clasificación:
5.0

The online experience wasn't good. I used Uhaul about 6 months ago and it was great, this time it would not let me schedule the trailer online, it kept defaulting to the old location. I called online and everything was ok with the exception that Uhaul automatically added an $8 insurance charge without my approval so my $24 rental turned into a $34 rental. I also was unable to return online as my phone kept giving a connection error. Overall I like Uhaul and will rent with you again .... Thanks :-)

ALLAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

They said you can leave and we'll email you after we check it in.

Katherine W. 
Clasificación:
5.0

The manager did a great job and helped me park the moving truck.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

Very friendly and quick, nice truck even if it had 87000 miles on it.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall B. 
Clasificación:
5.0

old truck

EVERETT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elinore P. 
Clasificación:
1.0

The individuals in this location are useless and unknowledgeable of UHAUL system (a waste of time to work with). They are ACE HARDWARE employees who treat the UHAUL customers last, if not at all. They even verbally say they are only there to hand you a key. They make excuses NOT to help you- claiming their phones do not work to check the truck in/out, and tell you to do it yourself by use the instructions on the visor inside the truck (LAZY and useless individuals) The truck had no gas (unmaintained) and even the manager makes excuses for the poor experience you might have here.making him the most useless of all.

Elissa A. 
Clasificación:
4.0

El cliente no dejó un comentario.

paul D. 
Clasificación:
1.0

The attendant kept making me wait while other customers entered the store He had no knowledge of u haul practices and said he was just a parking lot I have used u haul 4 times in the past 2 months this was the worst location and I will NOT use them or shop at ACE hardware again

richard P. 
Clasificación:
5.0

Very helpful!

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCUS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maxwell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celso R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Miguel S. 
Clasificación:
4.0

The load compartment (box) leaked. We loaded some boxes of work inventory in the front of the box on the floor. Then we had to sit out a day due to inclenent weather. Seven (7) of those boxes were completely water soaked and 156 individually packaged products inside each of the seven boxes need to have their packaging replaced. Tom Darr

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

candy A. 
Clasificación:
5.0

Drop off process was seamless. No wait at all.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

J kenneth G. 
Clasificación:
5.0

None for this trip

Barbara I. 
Clasificación:
5.0

The young ladies who helped me at Horizon were awesome!

Carl A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas V. 
Clasificación:
1.0

My 10 ft truck was given away, the wait was 40 minutes even though i completed all checklist items. I was given a 15 ft truck which was too big for what i had to move.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
1.0

Have the hand truck and furniture dollie inside the truck as promised. We had to move without them because of your mistake.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley D. 
Clasificación:
1.0

I returned the truck and later there was a charge for after hour return. I called Uhaul and unable to get a hold of anyone.

Ismail S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

These guys are great! I won't use another location for in town things again! They were fast, friendly and got me out the door in.no time! Return was super easy as well!

heather M. 
Clasificación:
1.0

Need to be able to do app in store took forever was only going 2miles should have short term tental

Sue K. 
Clasificación:
1.0

Your are charging me $50 for a car I never even got. I suggest you look at this case history and come back to me with some serious compensation. If I don't hear from you within a week y lawyer will be in contact. Car never left Ace Hardware premises because i didn't even get the keys for it. Still I've returned it on Monday, used it for 0,1 miles. Unbeliavable.

Janne M. 
Clasificación:
5.0

Drop off experience outstanding!!!

JERRY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meivis M. 
Clasificación:
5.0

Nothing. Easy hassle free pick up and drop off. Great location. Great staff.

Chad W. 
Clasificación:
4.0

The location has no mobile pickup option

Dan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darien D. 
Clasificación:
5.0

Got a 20' truck. It was clean and road nicely.

Diane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS D. 
Clasificación:
2.0

The associates were friendly but were very confused when I followed the prompts and went inside to find the key.

EDWARD Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Grzegorz L. 
Clasificación:
3.0

They did not have the equipment I reserved.

Danny H. 
Clasificación:
4.0

The two back driver side tires were bald with wires showing and I blew a flat tire in the country, Never should have happened ! The people who rented it to me should have never have rented it to me or anyone else in that condition ! I think when any of your rental stations rent out a truck they should inspect it before they are ready to let someone drive it off the lot, Especially when there driving across country.

JACOB M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
4.0

Used the mobile app to rent and check in. When I went to check back in after I spent 10 minutes taking the necessary pictures I submitted my return and the website was too busy to accept my return, I hit resubmit several times before giving the keys to the Ace manager.

Arnold K. 
Clasificación:
5.0

Great Service, Friendly and Helpful staff, we will definitely use them again.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
1.0

The uhaul representative was not helpful at all. The uhaul was checked in but not actually returned. Just a terrible experience.

april A. 
Clasificación:
5.0

Very good

VITICO A. 
Clasificación:
3.0

The Ace Hardware store where I picked up my rental was fine. However, the location is remote and inconvenient. The originally promised location at Kernel Dr. in Ft. Myers is much more convenient and accessible from the airport. The alternative location cost me time and money. My move, as I had originally described to the agent when booking the rental, was centered in Naples, FL. The remote pick up at Ace Hardware added hours and frustration.

Robert R. 
Clasificación:
5.0

We were the first customer to rent from this location so it took a little more time than usual. The clerk was very kind and helpful and more rentals will make her an expert!

JACK RAYMOND M. 
Clasificación:
1.0

Very unorganized had to call for help with store they messed up my contract even was lied to about price very disappointed in service took over 1 hour to pick up the truck

JONATHAN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Loren B. 
No se han enviado comentarios para esta ubicación.

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