Location was convenient and the process was smooth. The truck look and feels as though it is falling apart
Jessica S
Customer Reviews for Horizon Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exelente
Isvany GAlways 💯 satisfied
Wayne MThe store staff and equipment were outstanding.
Wayne MSomeone changed my drop off location without telling. This was EXTREMELY frustrating.
Ashley CTruck brakes were bad, windshield wipers didn't work.and it rained during my move..seat wouldn't move forward.. couldn't touch pedals..had to sit on edge of seat to drive and check engine light was on the whole move...not a safe vehicle...then you charge me double for dollie and pads and for gas ...I put exactly back what I used...never use Uhaul again..
Mackie WThe driver side visor shade was missing the catch fitting, so it kept dangling down—very annoying. Also, I believe I was overcharged for gasoline. I traveled only 19 miles and was charged for 4 gallons of gas! Is it reasonable that this 10 ft box truck gets only 4.75 mpg?? Peter Sartorius
Peter SI loved how easy ordering, pick up and drop off were. I appreciate the stress free way to do business. I will be back.
Kim SWhen I said I was here to drop off my UHaul, all I got was "all you need to do is drop off the keys and you'll get an email". Must had other things to do.
STEVEN TVery quick. Everything was ready when I arrived.
Donald MThe woman came right out side immediately and took care of me quickly and it was easy and had no issues. I would use this location again. Andre
Andrew LI have a complaint that I will register with UHaul
Harry HU-haul messed up my reservation and almost didn't get a truck. That Ace Hardware work hard to get us. So we could do our move. And I appreciate that
David GSome previous customer apparently spilled something inside the trailer and did not clean it up very well. There was a brown substance on the sidewall and in the corner. It was dried up, but looked gross. Interior had not been swept out. That is the difference in renting ftom an offsite provider as opposed to an actual UHAUL location.
PHILLIP BLoved ACE Hardware customer service where I picked up the truck. Was in and out in less than 5 minutes. A new record! Lol.
Patrick MVehicle license plate was not the same that was listed on the contract. Therefore, when I received the online pre-trip inspection form, it had incorrect information and fuel tank level information.
PHILLIP BA complete rip off. $25 for 1 hour that we used it.
peter bThey were kind , helpful and professional. The entire team made the experience positive me on a very difficult day.
Brian FCustomer service was excellent and super friendly
David MNothing…it was super convenient and easy for me.
Peter sIt was an overall good experience.
Jason GCustomer service was horrible. The lady had an attitude and acted like she didn't want to be there. The WIFI was horrible. I couldn't get a print out. Nothing was explained about the truck. I go to the truck there was a pad lock on the back. I never seen this before. I go back in the lady was very rude she came out to the truck and told me don't worry about it I won't need it. This is the worst customer experience I have ever had..
Teress MGood thanks
Luis AFar as I’m concerned, U-Haul done lost my business. And I’m gonna pull all my stuff out of my storage units there and turn them in which is three units in an outside unit. If I treated my customers like this, I’d be out of business. And I do a lot of business with U-Haul no more. You’ll be here for my attorney.
JAMES RJust continue providing this excellent service. Thanks for everything
Abel GMaria was awesome
carmen mWas a few hours late for drop off, did inform them but it made no difference was charged a full day plus insurance....
martin cThe location staff were not very helpful. Called U Haul to see if they accepted cash was told yes, was at the pick up wouldn't take cash, agreed to put it on my debit card and then pay cash when we return the truck, was told leave keys on the side money off the debit card as still wouldn't take cash. Very frustrating......
martin cIt's really nice these days to receive good old-fashioned service and in Lisa's case exceptional. Thank you very much for going above and beyond. Appreciate you and your team.
Christopher EThe rep at ste store was terrible. Not friendly at all, acted like she was doing a favor helping me. I noticed there was a statement on my receipt that I had to go online to check the trailer back in or would be charged an additional $20. She never said any about that. It was not easy to do. I was not sure it work, had to get on a chat with uhaul to clarify. I rent trailers often and have never had to do that. I will never use or recommend this location to anyone. I was also charged the $8 insurance which I am Pretty sure I declined when I set up the reservation.
Ken EPoor customer service , Was charged for damage that was there when I picked up the truck they stated “the damage looked worse upon return of the truck “ I will be disputing with my credit card company Trying to charge me for damages that were already there
Janet TBad customer service at the counter kid that help told my truck was too low for the equipment no one helped whem i came to drop off the trailer had to unhook myself
doug dThe drop off went very fast and easy. I will definitely use U Haul again if needed.
Bruno FRead my reviews. My U-Haul experience was the trip from Hell …!
John LExcellent customer service. I was disappointed b/c I ordered online 1 dozen moving blankets, but I was told the store has been out of them for weeks. Clerk kindly removed the item order from my total.
Tracy CYou didn't have my trailer at the store I reserved at, so I had to drive across the county twice to get one. You added towing protection after I declined it.
KENNETH PExcellent customer service and friendly
Bernardo MFix the web site
Scott EThanks for helping me move
Lawrence EThe lady at the store was AWESOME and really knew what she was talking about.
Michael AI'm not a happy customer, the money I spent to the service I received was absolutely ridiculous. My concerns were not validated, the process put me behind a whole day and cost me more money. Not acceptable.
Ashley CStaff was great very easy to pick up and drop off
Harry AEquipment was not as clean as other uhaul retailers we have used in the past, but it was not overly dirty, and not so much so that we would not use their services again.
Meredith MAwesome customer service
Mark PAbsolutely no U-Haul signage at this location. No designated “return” area. No “U-Haul” designations in the store, Ace Hardware, either. The lady at the checkout counter directed me to “the paint counter.” The person at the paint counter asked for the key, which I went out to retrieve from the rental. When I returned, she directed me to move the truck “over by the palm trees.” TERRIBLE, UNHELPFUL, UNPROFESSIONAL. U-Haul is better than this!!!!
Charles KThe manager is beyond rude and not helpful at all and the truck’s motor is about to give out along with the brakes. Overall experience was very bad
Caress FThank You!!
Jason HIt brlok down
Tiffany JMost fabulous customer service ever! Thank you, Lisa! Lisa helps you get everything you need handled quickly and efficiently.
Lisa WThe trailer needs service Tire wraps broke & fell off the tires & almost lost the vehicle I was towing The side rail was broke & wouldn’t go up Bottom chain to secure the vehicle I was towing the lock was broke Great location use them often
BRIAN GGood service
Luz VOnly thing I didn't like about my rental experience was that the twenty foot truck are a gas guggler, and that's the only problem I had with the rental truck, despite the many dings, scratches, and dents on the truck, it got me to my destination safely.
Sharika MLisa, Assistant Store Manager, was extremely helpful and professional checking me in. The employee to whom I returned the vehicle was very professional and courteous.
Helen DMy last rental was a disaster Make reservations The day before told my registration was canceled Got a new reservation Went to pick up truck, truck not there, in fact, NO trucks were there. Went to another location where there was supposed to be a truck and counter service. Went to second location, truck was there, no person to check out he truck for us, and, wifi not working there at that location so could not use the app Went to THIRD LOCATION at this point we have driven over 75 miles!!!! Truck was there but broken and dirty, we were desperate so we took it anyway. All these hoops and disasters and we were never offered a discount or anything to make jumping through all these hoops worthwhile. Basically we hate you but don't have much of a choice, we have to use you anyway, since you are the only company that does this, so I guess you just abuse us and laugh because you know we can't get a truck anywhere else
Emanuel EEquipment needs to be repaired better. It sounded like the engine doesn't have a muffler. Also, the steering wheel alignment was terrible.
ADEL AThe employees there were very nice and accommodating even though they do not have any of the equipment (in our case large furniture dollies) that we paid for in the contract.
Laurie CThe lady at the Ace Hardware was amazing and so nice, I would like to tell her a big thanks!!
Cheryl RClean vehicles,repair equipment and utilize staff that have customer service skills. I can't say I've ever in my life been treated so rudely by your uhaul representative "Mike" at this location. He refused to help me with a problem I had with equipment and when I asked for management he laughed and said she's not gonna help you either. He literally told me to "throw the keys on counter and leave he's not gonna help me its not his job, we are a drop off and pick up location only sir, your gonna have to call Uhaul if you want a refund or receipt, I can't help you at all. I did seek out management and refused to leave until we talked. I told her "Lisa" about Mike and she just told him to walk away as he began yelling at me trying to bully me as I spoke with her about problems I experienced with my rental. This location gives your entire corporate name bad representation and should be addressed immediately. I will NEVER return here again. Concerned,
John NI used U-Hall.com to reserve my truck. It was easy to use. I had changed my reservation twice. Everything was great I was confirmed to pick up the truck on 8/28 at 12 noon. I go early @ 11:30 and when I talk to the employee. My registration was not there. She checked the system and my name was not there. When i checked, my reservation was cancelled. I didn’t get an email or anything. I had to call to to reinstate my registration. It took me an hour to get the truck. Julia the employee at U-Haul was kind and patient and helped me get the truck I ordered.
Rosa R