Customer Reviews for Horizon Ace Hardware
(U-Haul Neighborhood Dealer)

180 reviews

4151 Hancock Bridge Pkwy   North Fort Myers, FL 33903

(239) 656-1367

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(239) 656-1367

4151 Hancock Bridge Pkwy
North Fort Myers, FL 33903

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Someone changed my drop off location without telling. This was EXTREMELY frustrating.

Ashley Castro 
Rating:
5.0

Customer did not leave a comment.

Wannapa Tirastipolp 
Rating:
5.0

Customer did not leave a comment.

Gerard Weiss 
Rating:
3.0

Truck brakes were bad, windshield wipers didn't work.and it rained during my move..seat wouldn't move forward.. couldn't touch pedals..had to sit on edge of seat to drive and check engine light was on the whole move...not a safe vehicle...then you charge me double for dollie and pads and for gas ...I put exactly back what I used...never use Uhaul again..

Mackie Wilson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Farley 
Rating:
4.0

The driver side visor shade was missing the catch fitting, so it kept dangling down—very annoying. Also, I believe I was overcharged for gasoline. I traveled only 19 miles and was charged for 4 gallons of gas! Is it reasonable that this 10 ft box truck gets only 4.75 mpg?? Peter Sartorius

Peter Sartorius 
Rating:
5.0

I loved how easy ordering, pick up and drop off were. I appreciate the stress free way to do business. I will be back.

Kim Swisher 
Rating:
3.0

When I said I was here to drop off my UHaul, all I got was "all you need to do is drop off the keys and you'll get an email". Must had other things to do.

STEVEN THEOBALD 
Rating:
5.0

Very quick. Everything was ready when I arrived.

Donald McGarey 
Rating:
5.0

Customer did not leave a comment.

Julie Daniel 
Rating:
5.0

The woman came right out side immediately and took care of me quickly and it was easy and had no issues. I would use this location again. Andre

Andrew LaFountain 
Rating:
5.0

Customer did not leave a comment.

Richard Festa 
Rating:
5.0

Customer did not leave a comment.

Frederick Trueblood 
Rating:
3.0

I have a complaint that I will register with UHaul

Harry Hoffman 
Rating:
5.0

U-haul messed up my reservation and almost didn't get a truck. That Ace Hardware work hard to get us. So we could do our move. And I appreciate that

David Gardner 
Rating:
4.0

Customer did not leave a comment.

Gary Martin 
Rating:
5.0

Customer did not leave a comment.

brian king 
Rating:
3.0

Some previous customer apparently spilled something inside the trailer and did not clean it up very well. There was a brown substance on the sidewall and in the corner. It was dried up, but looked gross. Interior had not been swept out. That is the difference in renting ftom an offsite provider as opposed to an actual UHAUL location.

PHILLIP BARNUM 
Rating:
5.0

Loved ACE Hardware customer service where I picked up the truck. Was in and out in less than 5 minutes. A new record! Lol.

Patrick Marshall 
Rating:
5.0

Customer did not leave a comment.

TIM HUTCHISON 
Rating:
2.0

Vehicle license plate was not the same that was listed on the contract. Therefore, when I received the online pre-trip inspection form, it had incorrect information and fuel tank level information.

PHILLIP BARNUM 
Rating:
5.0

A complete rip off. $25 for 1 hour that we used it.

peter belanger 
Rating:
5.0

Customer did not leave a comment.

Barbara Pearson 
Rating:
5.0

They were kind , helpful and professional. The entire team made the experience positive me on a very difficult day.

Brian Franklin 
Rating:
4.0

Customer service was excellent and super friendly

David Martin 
Rating:
3.0

Customer did not leave a comment.

PHILLIP BARNUM 
Rating:
5.0

Nothing…it was super convenient and easy for me.

Peter sartorius 
Rating:
5.0

Customer did not leave a comment.

Bethel Bright 
Rating:
5.0

Customer did not leave a comment.

Robert Russ 
Rating:
5.0

It was an overall good experience.

Jason Goldstein 
Rating:
5.0

Customer did not leave a comment.

Mario Quintero 
Rating:
5.0

Customer did not leave a comment.

Bruce Cassell 
Rating:
5.0

Customer did not leave a comment.

Aimee Boots 
Rating:
1.0

Customer service was horrible. The lady had an attitude and acted like she didn't want to be there. The WIFI was horrible. I couldn't get a print out. Nothing was explained about the truck. I go to the truck there was a pad lock on the back. I never seen this before. I go back in the lady was very rude she came out to the truck and told me don't worry about it I won't need it. This is the worst customer experience I have ever had..

Teress Matthews 
Rating:
5.0

Good thanks

Luis Avila Perez 
Rating:
3.0

Customer did not leave a comment.

Christopher Mendoza 
Rating:
5.0

Far as I’m concerned, U-Haul done lost my business. And I’m gonna pull all my stuff out of my storage units there and turn them in which is three units in an outside unit. If I treated my customers like this, I’d be out of business. And I do a lot of business with U-Haul no more. You’ll be here for my attorney.

JAMES RECTOR 
Rating:
5.0

Just continue providing this excellent service. Thanks for everything

Abel Guzman 
Rating:
5.0

Maria was awesome

carmen marin 
Rating:
3.0

Was a few hours late for drop off, did inform them but it made no difference was charged a full day plus insurance....

martin croft 
Rating:
2.0

The location staff were not very helpful. Called U Haul to see if they accepted cash was told yes, was at the pick up wouldn't take cash, agreed to put it on my debit card and then pay cash when we return the truck, was told leave keys on the side money off the debit card as still wouldn't take cash. Very frustrating......

martin croft 
Rating:
5.0

Customer did not leave a comment.

Robert Thomas 
Rating:
5.0

It's really nice these days to receive good old-fashioned service and in Lisa's case exceptional. Thank you very much for going above and beyond. Appreciate you and your team.

Christopher Ehrenfeld 
Rating:
1.0

The rep at ste store was terrible. Not friendly at all, acted like she was doing a favor helping me. I noticed there was a statement on my receipt that I had to go online to check the trailer back in or would be charged an additional $20. She never said any about that. It was not easy to do. I was not sure it work, had to get on a chat with uhaul to clarify. I rent trailers often and have never had to do that. I will never use or recommend this location to anyone. I was also charged the $8 insurance which I am Pretty sure I declined when I set up the reservation.

Ken Edward 
Rating:
5.0

Customer did not leave a comment.

Steven Stenhouse 
Rating:
1.0

Poor customer service , Was charged for damage that was there when I picked up the truck they stated “the damage looked worse upon return of the truck “ I will be disputing with my credit card company Trying to charge me for damages that were already there

Janet Tempelaar 
Rating:
1.0

Bad customer service at the counter kid that help told my truck was too low for the equipment no one helped whem i came to drop off the trailer had to unhook myself

doug dacunha 
Rating:
5.0

Customer did not leave a comment.

tom rich 
Rating:
5.0

The drop off went very fast and easy. I will definitely use U Haul again if needed.

Bruno Frauenfeld 
Rating:
5.0

Read my reviews. My U-Haul experience was the trip from Hell …!

John Laskowski 
Rating:
4.0

Excellent customer service. I was disappointed b/c I ordered online 1 dozen moving blankets, but I was told the store has been out of them for weeks. Clerk kindly removed the item order from my total.

Tracy Carney 
Rating:
5.0

Customer did not leave a comment.

ibis hodguon 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Candiano 
Rating:
4.0

You didn't have my trailer at the store I reserved at, so I had to drive across the county twice to get one. You added towing protection after I declined it.

KENNETH PIKE 
Rating:
5.0

Customer did not leave a comment.

Mark Bitner 
Rating:
5.0

Excellent customer service and friendly

Bernardo Mendieta 
Rating:
5.0

Fix the web site

Scott Eliason 
Rating:
5.0

Customer did not leave a comment.

Thea Walker 
Rating:
5.0

Customer did not leave a comment.

Matthew Rosenak 
Rating:
5.0

Thanks for helping me move

Lawrence Eaton 
Rating:
5.0

The lady at the store was AWESOME and really knew what she was talking about.

Michael Anderson 
Rating:
1.0

I'm not a happy customer, the money I spent to the service I received was absolutely ridiculous. My concerns were not validated, the process put me behind a whole day and cost me more money. Not acceptable.

Ashley Campillo 
Rating:
5.0

Staff was great very easy to pick up and drop off

Harry A Young 
Rating:
5.0

Equipment was not as clean as other uhaul retailers we have used in the past, but it was not overly dirty, and not so much so that we would not use their services again.

Meredith Moya-Mendez 
Rating:
5.0

Awesome customer service

Mark Perkins 
Rating:
1.0

Absolutely no U-Haul signage at this location. No designated “return” area. No “U-Haul” designations in the store, Ace Hardware, either. The lady at the checkout counter directed me to “the paint counter.” The person at the paint counter asked for the key, which I went out to retrieve from the rental. When I returned, she directed me to move the truck “over by the palm trees.” TERRIBLE, UNHELPFUL, UNPROFESSIONAL. U-Haul is better than this!!!!

Charles King 
Rating:
5.0

Customer did not leave a comment.

Glenn Heller 
Rating:
1.0

Customer did not leave a comment.

Nicholas Miceli 
Rating:
5.0

Customer did not leave a comment.

Debra Segiet 
Rating:
5.0

Customer did not leave a comment.

Josue Delgado 
Rating:
1.0

The manager is beyond rude and not helpful at all and the truck’s motor is about to give out along with the brakes. Overall experience was very bad

Caress Foiles 
Rating:
3.0

Customer did not leave a comment.

Thomas Haugen 
Rating:
5.0

Thank You!!

Jason Hawes 
Rating:
5.0

It brlok down

Tiffany Jurkowski 
Rating:
5.0

Most fabulous customer service ever! Thank you, Lisa! Lisa helps you get everything you need handled quickly and efficiently.

Lisa Wilson 
Rating:
4.0

The trailer needs service Tire wraps broke & fell off the tires & almost lost the vehicle I was towing The side rail was broke & wouldn’t go up Bottom chain to secure the vehicle I was towing the lock was broke Great location use them often

BRIAN GARNER 
Rating:
5.0

Good service

Luz Ventura 
Rating:
5.0

Only thing I didn't like about my rental experience was that the twenty foot truck are a gas guggler, and that's the only problem I had with the rental truck, despite the many dings, scratches, and dents on the truck, it got me to my destination safely.

Sharika Mckinon 
Rating:
5.0

Lisa, Assistant Store Manager, was extremely helpful and professional checking me in. The employee to whom I returned the vehicle was very professional and courteous.

Helen Dixon 
Rating:
5.0

Customer did not leave a comment.

MARSHA ROGERS 
Rating:
1.0

My last rental was a disaster Make reservations The day before told my registration was canceled Got a new reservation Went to pick up truck, truck not there, in fact, NO trucks were there. Went to another location where there was supposed to be a truck and counter service. Went to second location, truck was there, no person to check out he truck for us, and, wifi not working there at that location so could not use the app Went to THIRD LOCATION at this point we have driven over 75 miles!!!! Truck was there but broken and dirty, we were desperate so we took it anyway. All these hoops and disasters and we were never offered a discount or anything to make jumping through all these hoops worthwhile. Basically we hate you but don't have much of a choice, we have to use you anyway, since you are the only company that does this, so I guess you just abuse us and laugh because you know we can't get a truck anywhere else

Emanuel Errico 
Rating:
5.0

Equipment needs to be repaired better. It sounded like the engine doesn't have a muffler. Also, the steering wheel alignment was terrible.

ADEL ARSHED 
Rating:
5.0

The employees there were very nice and accommodating even though they do not have any of the equipment (in our case large furniture dollies) that we paid for in the contract.

Laurie Cassity 
Rating:
5.0

Customer did not leave a comment.

Chris Fertitta 
Rating:
5.0

Customer did not leave a comment.

ANDREW ANGELI 
Rating:
5.0

Customer did not leave a comment.

Jennifer Pino 
Rating:
5.0

The lady at the Ace Hardware was amazing and so nice, I would like to tell her a big thanks!!

Cheryl Ripley 
Rating:
5.0

Customer did not leave a comment.

German Silva 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA OLCESE 
Rating:
4.0

Customer did not leave a comment.

Michele Ditoro 
Rating:
1.0

Clean vehicles,repair equipment and utilize staff that have customer service skills. I can't say I've ever in my life been treated so rudely by your uhaul representative "Mike" at this location. He refused to help me with a problem I had with equipment and when I asked for management he laughed and said she's not gonna help you either. He literally told me to "throw the keys on counter and leave he's not gonna help me its not his job, we are a drop off and pick up location only sir, your gonna have to call Uhaul if you want a refund or receipt, I can't help you at all. I did seek out management and refused to leave until we talked. I told her "Lisa" about Mike and she just told him to walk away as he began yelling at me trying to bully me as I spoke with her about problems I experienced with my rental. This location gives your entire corporate name bad representation and should be addressed immediately. I will NEVER return here again. Concerned,

John Neal 
Rating:
5.0

I used U-Hall.com to reserve my truck. It was easy to use. I had changed my reservation twice. Everything was great I was confirmed to pick up the truck on 8/28 at 12 noon. I go early @ 11:30 and when I talk to the employee. My registration was not there. She checked the system and my name was not there. When i checked, my reservation was cancelled. I didn’t get an email or anything. I had to call to to reinstate my registration. It took me an hour to get the truck. Julia the employee at U-Haul was kind and patient and helped me get the truck I ordered.

Rosa Rivera 
Rating:
5.0

A/C did not work at all. After 5 minutes on the road a/c did not work anymore. With 98 degres outside, it is not a joke. The worst possible experience. I consider the lack of maintainance disrespectful.

PAULINO RODRIGUESSAUD 
Rating:
2.0

The place that we dropped the truck off was just a drop off location. There was no one there to check the truck in. Was told that someone would check it in later and email us a receipt.

Brian Ross 
Rating:
1.0

Customer did not leave a comment.

Stephen Krausz 
Rating:
5.0

Professional service provided by Ace Hardware

Donna Ryerson 
Rating:
5.0

Customer did not leave a comment.

Madeline Pena 
Rating:
5.0

Customer did not leave a comment.

Jon Bell 
Rating:
5.0

Very friendly, quick and easy drop off.

Pamela Sparkle 
Rating:
5.0

The original location I reserved the truck from did not have it. I had to drive extra miles and incur additional expenses due to this

MICHAEL COX 
No reviews have been submitted for this location.

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