Customer Reviews for Hope Mills Auto Care
(U-Haul Neighborhood Dealer)

82 reviews

3920 Blackbridge Rd   Hope Mills, NC 28348

(910) 920-9401

Office Hours

  • Mon-Tue: 8:15 am–5 pm
  • Wed: 8:15 am–1 pm
  • Thur-Fri: 8:15 am–5 pm
  • Sat: 8:15 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 920-9401

3920 Blackbridge Rd
Hope Mills, NC 28348

Services at this Location:

Office Hours

  • Mon-Tue: 8:15 am–5 pm
  • Wed: 8:15 am–1 pm
  • Thur-Fri: 8:15 am–5 pm
  • Sat: 8:15 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Florence Woods 
Rating:
5.0

Absolutely nothing

brenda bethea 
Rating:
3.0

Customer did not leave a comment.

Christopher Armour 
Rating:
3.0

Customer did not leave a comment.

Sharon Ely 
Rating:
3.0

I didn’t understand why I paid $400 for a trailer dolly. I rented a truck from NC for $400 and I told the rep I was dropping the trailer off in Hammond, IN (Chicago Area) I distinctly stated that I was dropping the trailer off in another state. I checked and verified my vehicle trailer prior to getting on the road because I had no knowledge of transporting a vehicle like this before. Finally Hope Mills told me to talk to the facility in Hammond to see if I could get a discount.

Michael Shelton 
Rating:
5.0

Get trucks

DONALD MATTHEWS 
Rating:
5.0

Associate (Eric I believe) was efficient, helpful and friendly. He really makes it a pleasant experience

james hall 
Rating:
5.0

Not much. Eric was great! Your lucky to have him.

eric martin 
Rating:
1.0

I didn't sign anything or make a payment that didn't take an ID and then called to confirm my information after I left the building

Zera Livingston 
Rating:
5.0

I know some times the vehicles sit for a while, so the issue I had was the truck fail to start at one of my stops. I believe the battery was low. After a jump start from a kind person the truck started. I mention the problem I had to the person who signed the vehicle in. Thank you.

NIGEL MORRIS 
Rating:
3.0

Governor made it difficult to pass. Rough ride.

Nina Fisher 
Rating:
5.0

Everything was great until my card was double charged the day before Thanksgiving. I am truly upset and will NEVER USE THIS SERVICE AGAIN

Carolyn Johnson 
Rating:
5.0

Customer did not leave a comment.

KEN HUBACHER 
Rating:
5.0

Customer did not leave a comment.

ronald jolly 
Rating:
5.0

Short notice, Easy, Fast, and Courtious. Thank you.

Temeka Smitgh'Hedges 
Rating:
3.0

Customer did not leave a comment.

Troy Bailey 
Rating:
5.0

Customer did not leave a comment.

Ron Leisie 
Rating:
5.0

Customer did not leave a comment.

ANNA PATE 
Rating:
5.0

Customer did not leave a comment.

Emilio Laboy 
Rating:
5.0

The only place I will rent a Truck from in the future. Great customer service.

melissa rollizo 
Rating:
5.0

Customer did not leave a comment.

Alfred Gregg 
Rating:
4.0

Out of my times renting one. This was the only time I received a dirty truck..

Sharon Ellerbe 
Rating:
5.0

Customer did not leave a comment.

Calvin Boyd 
Rating:
5.0

Mr. Eric at the pick was very helpful and took care of all my needs in a positive and professional manner! In addition, the phone service was very helpful to re-schedule my pickup date.

JONATHON FICHOT 
Rating:
5.0

A Place I Would Go Back To Without Hesitation. Eric Was A Pleasure To Work With.

Latoya Bryant 
Rating:
5.0

Customer did not leave a comment.

Vincent Gonzalez 
Rating:
3.0

Have more than one person working

Georanil Ventura 
Rating:
5.0

Customer did not leave a comment.

Bruce Taylor 
Rating:
5.0

I ordered a floor dolly, but did NOT receive it. Need to check bill to review if I was charged

Dorien Shull 
Rating:
4.0

Customer did not leave a comment.

Justin Dragoo 
Rating:
5.0

Customer did not leave a comment.

James Bikakis 
Rating:
4.0

Customer did not leave a comment.

James Bikakis 
Rating:
5.0

Customer did not leave a comment.

Raymond Cooke 
Rating:
5.0

Customer did not leave a comment.

Loreal Crawford 
Rating:
3.0

The cab smell like marijuana and the back of the truck was dirty and had a strong animal odor. However, I was pleased with the host and customer service at that location.

Johnathan METELLUS 
Rating:
4.0

Customer did not leave a comment.

XAVIER LOPEZ 
Rating:
4.0

Customer did not leave a comment.

Gerard Slomski 
Rating:
5.0

Customer did not leave a comment.

David Vincent 
Rating:
5.0

Customer did not leave a comment.

Sean Wolfe 
Rating:
2.0

The parking lot is small, the app took forever.

katy Cole 
Rating:
5.0

Nothing that I can see

Eddie Ammons 
Rating:
5.0

Customer did not leave a comment.

VERNON CLARK 
Rating:
4.0

Customer did not leave a comment.

jeannette felvey 
Rating:
5.0

Customer did not leave a comment.

David Lamoureux 
Rating:
5.0

Customer did not leave a comment.

Alliyah Cummings 
Rating:
5.0

Eric was wonderful and very helpful. One thing Uhaul could possibly provide for customers is the closest weigh station in the area.

Lydia Williams 
Rating:
5.0

Customer did not leave a comment.

David Mitchell 
Rating:
3.0

They do not have a sign out on street and they sit back off the street and it's hard to find them. I called customer service who told me this location was open until 8pm, we dropped it off at 730 ish and were upset that we were giving wrong information

yvonne dixon 
Rating:
3.0

Customer did not leave a comment.

ROSS HUNTINGFORD 
Rating:
5.0

Nothing needs

james cook jr 
Rating:
2.0

Equipment needs to be better maintained. Tail lights on driver side were dysfunctional even though the employee who helped to hook up said it was fine. Upon turn in, employee told us no additional charges will be added then an extra day was charged. Very disappointed with this experience.

Tanee Nimsakont 
Rating:
4.0

Customer did not leave a comment.

George Gressman 
Rating:
4.0

Customer did not leave a comment.

Phyllis Vollmer 
Rating:
5.0

Customer did not leave a comment.

floyd porterfield 
Rating:
1.0

would not recommend. Poor service

JOSEPH MORALES 
Rating:
5.0

Excellent drop off location. Only issue was what to do after hours but I called UHAUL and they helped me out.

Joshua Blanc 
Rating:
1.0

Location was closed; there wasn’t adequate space to park a 26 ft uhaul. The only other equipment they had there were the small hauling trailers; which is really all the space can accommodate. Although I dropped the truck off Wednesday evening it wasn’t entered into the system until today; causing me to be overcharged $40 for an additional day. Thank you

Essie Bennett 
Rating:
5.0

Customer did not leave a comment.

dominic basile 
Rating:
1.0

I was ripped off big time

Travis Braddy 
Rating:
5.0

Very informative and pleasant. Thanks Eric

Mike Rakes 
Rating:
5.0

Nice clean trucks! The check in process was quick..

stefanie mccall-richardson 
Rating:
5.0

Customer did not leave a comment.

Cathy Brown 
Rating:
5.0

Nothing at all ...

chris boles 
Rating:
3.0

Customer did not leave a comment.

Joshua Smith 
Rating:
5.0

Customer did not leave a comment.

brian kelly 
Rating:
2.0

Customer did not leave a comment.

Korey Oxendine 
Rating:
4.0

Customer did not leave a comment.

robert bode 
Rating:
4.0

Reserved moving pads online and also checked with Hope Mills Auto to make sure they would be available. Went to pick up the truck and they only had 6 pads. Had to drive to 4 different locations to get them. All on our "moving day". Not a happy camper!

jonn hendrickson 
Rating:
5.0

Customer did not leave a comment.

Jerri Long 
Rating:
5.0

Customer did not leave a comment.

George Evans Jr 
Rating:
1.0

The clerk told us we could return the trailer at the location near our residence in Virginia, but apparently that was bad info. Not only was the return not credited when the trailer was returned, my card was charged nearly $100 more than I contracted for. I won’t make the mistake of using this facility again.

Lorien Mickelson 
Rating:
5.0

The gentlemen was very polite and helpful.

Jose Rojas 
Rating:
4.0

Customer did not leave a comment.

Dennis Borchlewicz 
Rating:
5.0

The person helping me was extremely knowledgeable and helpful. Very friendly

malissa jackson 
Rating:
3.0

Customer did not leave a comment.

David Mosley 
Rating:
3.0

Customer did not leave a comment.

Jimme' Patterson 
Rating:
5.0

Customer did not leave a comment.

FERDINAND FEOLA II 
Rating:
4.0

Customer did not leave a comment.

carolyn villafania 
Rating:
4.0

Customer did not leave a comment.

Hector Rodriguez 
Rating:
5.0

There was a lot of dirt in the truck. Evident it was not cleaned before I left the site.

lacy moon 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hixson 
Rating:
5.0

Customer did not leave a comment.

Harvey Edgar 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top