Customer did not leave a comment.
Florence Woods
Customer Reviews for Hope Mills Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely nothing
brenda betheaI didn’t understand why I paid $400 for a trailer dolly. I rented a truck from NC for $400 and I told the rep I was dropping the trailer off in Hammond, IN (Chicago Area) I distinctly stated that I was dropping the trailer off in another state. I checked and verified my vehicle trailer prior to getting on the road because I had no knowledge of transporting a vehicle like this before. Finally Hope Mills told me to talk to the facility in Hammond to see if I could get a discount.
Michael SheltonGet trucks
DONALD MATTHEWSAssociate (Eric I believe) was efficient, helpful and friendly. He really makes it a pleasant experience
james hallNot much. Eric was great! Your lucky to have him.
eric martinI didn't sign anything or make a payment that didn't take an ID and then called to confirm my information after I left the building
Zera LivingstonI know some times the vehicles sit for a while, so the issue I had was the truck fail to start at one of my stops. I believe the battery was low. After a jump start from a kind person the truck started. I mention the problem I had to the person who signed the vehicle in. Thank you.
NIGEL MORRISGovernor made it difficult to pass. Rough ride.
Nina FisherEverything was great until my card was double charged the day before Thanksgiving. I am truly upset and will NEVER USE THIS SERVICE AGAIN
Carolyn JohnsonShort notice, Easy, Fast, and Courtious. Thank you.
Temeka Smitgh'HedgesThe only place I will rent a Truck from in the future. Great customer service.
melissa rollizoOut of my times renting one. This was the only time I received a dirty truck..
Sharon EllerbeMr. Eric at the pick was very helpful and took care of all my needs in a positive and professional manner! In addition, the phone service was very helpful to re-schedule my pickup date.
JONATHON FICHOTA Place I Would Go Back To Without Hesitation. Eric Was A Pleasure To Work With.
Latoya BryantHave more than one person working
Georanil VenturaI ordered a floor dolly, but did NOT receive it. Need to check bill to review if I was charged
Dorien ShullThe cab smell like marijuana and the back of the truck was dirty and had a strong animal odor. However, I was pleased with the host and customer service at that location.
Johnathan METELLUSThe parking lot is small, the app took forever.
katy ColeNothing that I can see
Eddie AmmonsEric was wonderful and very helpful. One thing Uhaul could possibly provide for customers is the closest weigh station in the area.
Lydia WilliamsThey do not have a sign out on street and they sit back off the street and it's hard to find them. I called customer service who told me this location was open until 8pm, we dropped it off at 730 ish and were upset that we were giving wrong information
yvonne dixonNothing needs
james cook jrEquipment needs to be better maintained. Tail lights on driver side were dysfunctional even though the employee who helped to hook up said it was fine. Upon turn in, employee told us no additional charges will be added then an extra day was charged. Very disappointed with this experience.
Tanee Nimsakontwould not recommend. Poor service
JOSEPH MORALESExcellent drop off location. Only issue was what to do after hours but I called UHAUL and they helped me out.
Joshua BlancLocation was closed; there wasn’t adequate space to park a 26 ft uhaul. The only other equipment they had there were the small hauling trailers; which is really all the space can accommodate. Although I dropped the truck off Wednesday evening it wasn’t entered into the system until today; causing me to be overcharged $40 for an additional day. Thank you
Essie BennettI was ripped off big time
Travis BraddyVery informative and pleasant. Thanks Eric
Mike RakesNice clean trucks! The check in process was quick..
stefanie mccall-richardsonNothing at all ...
chris bolesReserved moving pads online and also checked with Hope Mills Auto to make sure they would be available. Went to pick up the truck and they only had 6 pads. Had to drive to 4 different locations to get them. All on our "moving day". Not a happy camper!
jonn hendricksonThe clerk told us we could return the trailer at the location near our residence in Virginia, but apparently that was bad info. Not only was the return not credited when the trailer was returned, my card was charged nearly $100 more than I contracted for. I won’t make the mistake of using this facility again.
Lorien MickelsonThe gentlemen was very polite and helpful.
Jose RojasThe person helping me was extremely knowledgeable and helpful. Very friendly
malissa jacksonThere was a lot of dirt in the truck. Evident it was not cleaned before I left the site.
lacy moon