Associate (Eric I believe) was efficient, helpful and friendly. He really makes it a pleasant experience
james H.
Customer Reviews for Hope Mills Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not much. Eric was great! Your lucky to have him.
eric M.I didn't sign anything or make a payment that didn't take an ID and then called to confirm my information after I left the building
Zera L.I know some times the vehicles sit for a while, so the issue I had was the truck fail to start at one of my stops. I believe the battery was low. After a jump start from a kind person the truck started. I mention the problem I had to the person who signed the vehicle in. Thank you.
NIGEL M.Governor made it difficult to pass. Rough ride.
Nina F.Everything was great until my card was double charged the day before Thanksgiving. I am truly upset and will NEVER USE THIS SERVICE AGAIN
Carolyn J.Short notice, Easy, Fast, and Courtious. Thank you.
Temeka S.The only place I will rent a Truck from in the future. Great customer service.
melissa R.Out of my times renting one. This was the only time I received a dirty truck..
Sharon E.Mr. Eric at the pick was very helpful and took care of all my needs in a positive and professional manner! In addition, the phone service was very helpful to re-schedule my pickup date.
JONATHON F.A Place I Would Go Back To Without Hesitation. Eric Was A Pleasure To Work With.
Latoya B.Have more than one person working
Georanil V.I ordered a floor dolly, but did NOT receive it. Need to check bill to review if I was charged
Dorien S.The cab smell like marijuana and the back of the truck was dirty and had a strong animal odor. However, I was pleased with the host and customer service at that location.
Johnathan M.The parking lot is small, the app took forever.
katy C.Nothing that I can see
Eddie A.Eric was wonderful and very helpful. One thing Uhaul could possibly provide for customers is the closest weigh station in the area.
Lydia W.They do not have a sign out on street and they sit back off the street and it's hard to find them. I called customer service who told me this location was open until 8pm, we dropped it off at 730 ish and were upset that we were giving wrong information
yvonne D.Nothing needs
james C.Equipment needs to be better maintained. Tail lights on driver side were dysfunctional even though the employee who helped to hook up said it was fine. Upon turn in, employee told us no additional charges will be added then an extra day was charged. Very disappointed with this experience.
Tanee N.would not recommend. Poor service
JOSEPH M.Excellent drop off location. Only issue was what to do after hours but I called UHAUL and they helped me out.
Joshua B.Location was closed; there wasn't adequate space to park a 26 ft uhaul. The only other equipment they had there were the small hauling trailers; which is really all the space can accommodate. Although I dropped the truck off Wednesday evening it wasn't entered into the system until today; causing me to be overcharged $40 for an additional day. Thank you
Essie B.I was ripped off big time
Travis B.Very informative and pleasant. Thanks Eric
Mike R.Nice clean trucks! The check in process was quick..
stefanie M.Nothing at all ...
chris B.Reserved moving pads online and also checked with Hope Mills Auto to make sure they would be available. Went to pick up the truck and they only had 6 pads. Had to drive to 4 different locations to get them. All on our "moving day". Not a happy camper!
jonn H.The clerk told us we could return the trailer at the location near our residence in Virginia, but apparently that was bad info. Not only was the return not credited when the trailer was returned, my card was charged nearly $100 more than I contracted for. I won't make the mistake of using this facility again.
Lorien M.The gentlemen was very polite and helpful.
Jose R.The person helping me was extremely knowledgeable and helpful. Very friendly
malissa J.There was a lot of dirt in the truck. Evident it was not cleaned before I left the site.
lacy M.