I originally reserved to pickup in McKenzie. Immediately after my reservation, I got a call from a lady saying that my location was moved to Huntingdon and that they would give me a lower fuel rate, I indeed did not get a lower rate. Pretty disappointed in that, as I had to drive 20 minutes to get the U-Haul rather than 5 minutes down the road.
Bethany C
Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant seems to have alot if social anxiety and potentially a lack if awareness how their words actions cone across. I meet with the attendant earlier in the week and picked up on these potentially poor soft skills and this morning chose to use the mobile app. Which seemed to frustrate this individual as he went so far to say he hadn't done a transaction OK that manner. It was an extremely uncomfortable situation both in how the transaction was reprocessed. I left with the intent to keep the truck for 12 hours but the attendant seemed irrigated and told me I was lucky cause he had someone wanting it tomorrow morning. Horrible customer experience unnerving.
Donald SMy original pickup point didn’t have the truck! The two people there had a very loud and obnoxious discussion about why the truck wasn’t there, very unprofessional! A reservation was made 3-4 days prior to needing the truck and it wasn’t there. I ended up having to drive an extra 40 miles round trip. That site was well run. I still ended up paying for the extra miles at $1.00/ mile.
Dean WThe customer service at hometown storage (036357) is top notch amazing. Super friendly and helpful. I would highly recommend this location to anyone.
Micheal GEverything was good with my experience at this location. My only complaint is the 20 dollar fee for returning the truck after hours. Read the fine print on your contact.
RICK BAfter the drop off they took to much out of my account
Jelinda PNothing
Tracy TGreat service
Paul GYou really need to get your uhaul app to work. I prefer dealing with someone behind a counter. I will not rent again if I can't have someone behind the counter.
Joseph FAir conditioner did not work in the truck (ninety-four degrees in Texas), bearings went out on the left forward axel of trailer, wheel locked up, trailer caught on fire, no fire extinguisher in the truck, had to call 911. Sat on the side of the road for 7 hours waiting on roadside service. Waited on crew to transfer furniture to new trailer for 3 hours. Spent nine hours total waiting on assistance from U-Haul. Lights on the new trailer didn't work, so I had to pull off the road and repair the trailer lights with my pocket knife. Was told I had an additional day to return the truck and trailer upon completion of the trip. When I returned the truck and trailer, I called and asked to return to a closer location. Was given authorization to return the truck to closer location and received a text message verifying authorization. When I turned the truck and trailer in U-Haul informed me I was turning in the truck a day late, at the wrong location and would be charged an additional fee. Showed the text giving me authorization from U-Haul to turn the truck in a day late at a closer location and was told they would "take care of it." Later I received and email stating there would be "NO CHARGE" for the truck or the trailer. Well...I received my VISA bill last week and was charged the full price for both the truck and the trailer. I have all the text and emails from U-Haul to verify.
Victor SYou failed to have a unit close to pick up location of Fairview and did not have a car transporter as agreed. Causing me to incur addditional expenses
Michael EYou locked my storage building and took my stuff including some family pictures. I never received a notice about this. Will not recommend you to anyone.
Helen D | Overall ExperienceDrop off location was on Lexington Street in Huntingdon, TN not Hometown
Wilma SN/A! Everything was great! Man came and helped us and grabbed the key!
Deborah MExcellent customer service at Huntingdon, TN Location.
ALTON BThe truck smelled like someone had smoked in it.
Matthew CIt could not have been better 😊😊😊‼️‼️‼️ Thank you very much 😊😊
larene hEvan was very helpful and friendly
Kathy FThe app wouldn't work for the return. Called uhaul was on hold for 57 minutes. Very frustrating
Robert LBest and friendly place to rent a u haul excellent service.
JAMES HWe had a great experience!
WILLIAM SAm not upset with this location. If I had known it would cost more to use the small truck for one day than it did the largest truck you offer for two I never would have rented it. I won't be renting a uhaul again over this.
Melissa EThe drop off location was very helpful and understanding.
THAER OI was charged for moving blankets that weren’t available at the pic up location. I attempted to show the individual where I had already been refunded the charge by UHaul and he said “I don’t care about your emails”. He was dismissive and charged me again for the blankets that I didn’t get. I sat on hold with UHaul for 47 minutes to get it removed the first time. Guess I will now have to waist another 45 minutes to get it removed again.
Lisa KThe truck was very old and beat up. The man told me it was a 2015 model. It had many dents and scrapes and we didn't know until we drove it, but the transmission is going out and it wouldn't drive over 45 miles per hour!!! Very disappointed with U-haul!!!
BONNIE QIt is Perfect now - Don’t mess with it
Debbie mNo problems
Alice BThe back of the truck wasn't clean.
DONNA OIt was very good service and and great to pull thank y'all so much
Aaron BVery helpful, kind and friendly staff. Definitely will recommend and use again if needed.
Tracy P | Overall ExperienceEveryone was very nice throughout start to finish
Mark J | Overall ExperienceHave a local number posted for customers to call in case they are having difficulty figuring out the new process. Make the key pick-up easier. Tell customers beforehand that when they arrive to pick up the key, they will be required to give a reference that can & will answer the phone.
Samantha CVery efficient
DALE MNothing
Arthur UTruck engine sounded horrible.... either a manifold leak or a valve issue. Gas mileage was atrocious.
Robert Enot a thing
Elliott HWhen I went to drop it off they were really rude on the phone and she told me I had no choice to drop it off two hours away . Very upset .
Alexandra CIt was after 7pm when we dropped off the truck, dark and raining. I was checking it in via the app and the guy who I guess runs the place comes up to the side of the cab and asks me what I'm doing. Scared the crap out of me! Wasn't expecting anyone other than myself and husband there. Told him I was turning in the truck and he asked if I was using the app (no, I just take pictures of the dash and interior for the heck of it) and when I confirmed I was doing so he stated "good, that will save you $20!". Yes, I know. That's why I'm checking it in myself!
Stacy WThe gentleman here is great to work with on rentals. He actually cares about each situation. He answered all my questions without hesitation. If I need to rent any other equipment, I will go to him.
david bnot a thing
Bobby DI don't think it's fair to have the daily fee plus milage fee..I think it should be one or the other. Also think that the all the vehicles should come equipt with dollys and not be charged extra for one.
Rita EVery smooth return. Thank you.
linda rNothing. The last 2 times I have rented here have been great. The individual that rented to me was informative, helpful and friendly. You couldn't ask for a better experience.
Justin JU haul associate was very helpful provided a lock for security, gratis. Extended my contract time due to my scheduling conflicts without hesitation or questions. Like he was glad to help me.
David MFind someone with a brain and who can read your screens. It took entirely too long. I have rented several times from you and not experienced such a lengthy pick up event
DONALD FVery very considerate
UNIQUE I | Overall Experience