Comentarios del cliente para Hometown Service Center & Sales

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Hometown Service Center & Sales

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Robert W. en

Grado:

Use a little rope to tie down equipment like hand trucks and utility/appliance dollies so they aren't sliding around the box after pickup

Raymond B. en

Grado:

El cliente no dejó un comentario.

Melissa s. en

Grado:

El cliente no dejó un comentario.

Stan T. en

Grado:

El cliente no dejó un comentario.

robert g. en

Grado:

El cliente no dejó un comentario.

Arthur K. en

Grado:

El cliente no dejó un comentario.

LORI S. en

Grado:

make sure they go over the insurance for possible damage and water leaks that were on my paper but didnt see until I got home

Erik M. en

Grado:

El cliente no dejó un comentario.

Dennis G. en

Grado:

This particular trailer does not have a jack lift/stand to get the trailer off the hitch. If I didn't have my own floor jack, there is no way I'm getting it off my truck. Other than that, it was great! Thanks

JOHN C. en

Grado:

Please consider installing CD players or auxiliary music ports in your trucks.

JOE V. en

Grado:

Great experience start to finish. Convenient location, reasonable price, great service.

Ryan S. en

Grado:

The drop off location was fine. However I do have an issue with the experience as a whole. First of all, someone that I spoke with over the week ended up getting the date mixed up and had us picking up this coming Saturday. After I was told I couldn't have the uhaul for two days like I had reserved online, and that I wouldn't be able to pick it up and drop it off in Cato which the location was 5 miles from my house instead I would have to drive to Auburn NY to pick it up and then drive it back to Auburn NY to drop it off. This is about 25-30 minutes from my house. But when I got to the uhaul location in Auburn I was told that because our truck reservation was so large and the date was messed up that I wouldn't be able to get that size truck from anywhere in the local area. But that i could get a 15 foot truck and trailer that would equal the same size of the 26 foot truck we had originally requested. I had to then drive to Seneca Falls NY to pick them up which is even further from my house. They sceduled it as a one way so that I could return to Hometown Auto in Cato NY. We went to Seneca falls and picked up the Uhaul(by this time we were already about an hour and a half behind schedule to start moving. We got moved and I went to return the truck to hometown Auto and when I went to do the after hours check in on my phone because they aren't open on Sunday's I was told that I had to return to Weedsport NY. I specifically told the uhaul rep at the Auburn location and the Seneca Falls locations that I needed to return to Hometown Auto in Cato and they both said this wouldn't be a problem. If there is a charge incurred for this I feel like I shouldn't have to pay it after all of these issues. Also I was told by the rep at the Auburn location that the cost would be $120.00 but when I went to pay at the Seneca Falls it was over $160.00. I am assuming this is because of taxes and fees but I didn't realize it would be over $40 from what I was quoted. I was extremely unhappy with every aspect of this transaction and then to boot I got a email from uhaul saying I had to pay another $25.00 for an extra day even though I returned on Sunday like I was supposed to and then this morning I got another email stating I had to pay .30 for an additional mile. This is unreal!!! I will be using a moving company or Penske next time I move to avoid these types of issues!!!! I work in customer service and sales and I would NEVER allow a customer to go through everything I have.

David E. en

Grado:

El cliente no dejó un comentario.

CECILE M. en

Grado:

Hometown Service Center was outstanding, especially Rebecca and Paul. I cannot say the same thing for U-Haul Corporate. I made a reservation for a 26 foot truck. When that size was not available, I received a call from U-Haul, not Hometown, telling me that I could pick up a different size at another U-Haul location that was very inconvenient and a one way that would have been more expensive. When I asked if we could just drop it off at Hometown, she said no, but would give us a lower per mileage charge. It would have been more expensive for us to do that way, so I told her I would have to talk to my husband. On Friday, I received a call that went to voicemail. When I listened to the voicemail, it was hold music, no talking. Glad that I had Rebecca to help us, it was critically important.