Customer Reviews for Hometown Integrity Driven Motors
(U-Haul Neighborhood Dealer)

123 reviews

1628 Chapin Rd   Chapin, SC 29036

(803) 932-6039

Office Hours

  • Mon-Thur: 11 am–6 pm
  • Fri: 11 am–6:30 pm
  • Sat: 11 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 932-6039

1628 Chapin Rd
Chapin, SC 29036

Services at this Location:

Office Hours

  • Mon-Thur: 11 am–6 pm
  • Fri: 11 am–6:30 pm
  • Sat: 11 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very personable

Tom aquinto 
Rating:
3.0

My trailer was attached to my truck by someone that doesn't work for this dealer. I didn't know this until after he had told me I could go. The owner called me as I was driving home to let me know that I had paper work to complete and needed to come back to the dealership. Seems like a safety issue to me having an unauthorized person attach a trailer and check the lights.

Joseph Patenaude 
Rating:
4.0

Staff were helpful and accomodating, I will rent from there again.

Mark Swart 
Rating:
5.0

Customer did not leave a comment.

HEATHER MAYER 
Rating:
4.0

Customer did not leave a comment.

JIM FORBES 
Rating:
5.0

Hometown Integrity is a nice place!

Christopher Glinski 
Rating:
1.0

The owner of the lot I dropped the truck off at immediately started yelling at me and swearing at me, telling me I cannot drop off at this location and that he was the owner of this lot and is refusing the drop off. I was legitimately concerned for my safety because of this man. I will never use this service again because I had called uhaul to share my experience and nothing was done. I received a “sorry that happened” from 1 employee I spoke to, but nobody else seemed to care at all. I would love to speak to someone about my experience.

DAVID BLALOCK 
Rating:
1.0

The representative was very rude. I tried calling UHAUL CUSTOMER SERVICE I stayed on the phone 50minutes with no resolution. I think I'll use a horse and carriage next time

Landon Pitts 
Rating:
5.0

Deeply grateful for the kindness of Chris and the other gentleman there during an emotional day of moving out. Definitely will rent from them again and highly recommend!

MARCIE MCGRATH 
Rating:
5.0

Customer did not leave a comment.

Jon Gray 
Rating:
5.0

Great equipment and friendly, helpful service! Thanks so much, and God bless!

randall derrick 
Rating:
5.0

They charged me more than I gave permission to charge. I declined the insurance coverage when I made reservation but the employee charged me for it when I advised him we didn't want the insurance coverage.

Christina Meggett 
Rating:
1.0

Read top comments

THOMAS KENDRICK 
Rating:
5.0

Customer did not leave a comment.

Douglas Moore 
Rating:
5.0

Everything was great!

Leanne Houston 
Rating:
4.0

Customer did not leave a comment.

Kelly Winfree 
Rating:
5.0

Customer did not leave a comment.

AUDRA Windham 
Rating:
5.0

Customer did not leave a comment.

ALVIN SHRUM 
Rating:
4.0

Customer did not leave a comment.

Cortney Hooks 
Rating:
1.0

We set an appointment to have the u-haul picked up at 3:00 P M. It got canceled by some bureaucrat in New York. We were never contacted! We showed up to get the u-haul from these people (which by the way was there) and found out they had gotten into an argument with management. So management in New York rerouted our pickup! NOT COOL! In the rain and running out of time, had to go to another location! I seriously wanted to call this idiot from Now York and give him a piece of my mind!!

JACQULINE MCCLURE 
Rating:
4.0

Customer did not leave a comment.

John Chaney 
Rating:
4.0

Customer did not leave a comment.

clifford knowles 
Rating:
1.0

If someone is picking up the truck please be open on time.

TINA TANNER 
Rating:
5.0

Owner helped clear turn in confusion at the pick up location even though he was officially closed! What customer service.

Charles Cavanaugh 
Rating:
1.0

Keep parking area clear if the vehicle needs to be returned in the same location. The owner informed me that a vehicle parked in front of the UHAUL was not drivable and when I returned the truck, another Acura vehicle was blocking the only lane to maneuver the UHAUL back into it's space. This made the parking of the UHAL back into its space impossible. I took pictures if they need to be provided.

Christopher Kohr 
Rating:
4.0

The rental went very smoothly. No negative issues.

STEVEN LITTLE 
Rating:
4.0

Overall, the experience was good. We were concerned when we were told that even though a truck was “guaranteed” we weren’t guaranteed that the pick up would be where we wanted. For us that location was necessary. When I was driving for first time, I could not see where to adjust the mirrors. There were no manuals anywhere and very little assistance with adjusting them when a call was made to the pick up location. I drove for 2.5 hours with inadequate vision as the mirrors could not be adjusted.

LOUANN ABELEE 
Rating:
5.0

Customer did not leave a comment.

Richard Paine 
Rating:
5.0

Customer did not leave a comment.

Thomas Hainey 
Rating:
5.0

Customer did not leave a comment.

Richard Paine 
Rating:
2.0

They were not open when I got there. I had a reservation. Took them 30 plus mins to open. This happens all them time. They should not be a dealer….

TINA TANNER 
Rating:
5.0

The check out and check in process was flawless and easy. Customer service was excellent. Highly recommend this location.

Danny Parris 
Rating:
5.0

Customer did not leave a comment.

Thomas Walker 
Rating:
4.0

Customer did not leave a comment.

Kylie Floyd 
Rating:
5.0

Customer did not leave a comment.

Steve Higgins 
Rating:
4.0

I just dropped the truck off a day early and left the key in the box. They checked it back in for me the next day and credited the extra fuel I left in the truck. 70 miles to empty.

Shawn lackey 
Rating:
4.0

I didn't receive the combination i needed for my move.

Yesenia Vazquez 
Rating:
5.0

Customer did not leave a comment.

Charles Hall 
Rating:
3.0

I had had problems with trailer airing up tire for trip as I noted when I picked up.in florida. And still charged me for being 2 and half hrs late for drop off. Little un fair I think. After the bullshit I went through picking up.

KAREN BEARDSLEY 
Rating:
4.0

Customer did not leave a comment.

Lewis Gregory 
Rating:
5.0

None

John Lavely 
Rating:
1.0

No one at location. The online drop off procedures were terrible. To many steps and not explained at once. so much back and forth for the pictures.

Michael Dorsey 
Rating:
5.0

Customer did not leave a comment.

Dixie Walker 
Rating:
4.0

Customer did not leave a comment.

Keith Christie 
Rating:
5.0

Customer did not leave a comment.

Melissa Hattaway 
Rating:
5.0

Customer did not leave a comment.

Richard Crear 
Rating:
5.0

Customer did not leave a comment.

Kathy Foret 
Rating:
5.0

There was a little trash in cab when I picked up but that was minor. Overall great experience.

John Coleman 
Rating:
4.0

I had problems with Uhaul giving my truck Reservation to someone else. Even after I spent 2 hrs on the phone with a uhaul rep who told me that they would not be able to give to truck to someone else. And of course the dealership tried. This is the 4 time that uhaul changed my reservation, told to go to another location for pickup when the dealer is right beside my business. I rent a truck every week. Still you Uhaul pull the same shit every time. Get it together Uhaul it is just not good business!

Tina Tanner 
Rating:
5.0

They are the model of how a business should be run.

Steven Weber 
Rating:
5.0

Customer did not leave a comment.

Toni Sturm 
Rating:
5.0

Customer did not leave a comment.

Ronald Okum 
Rating:
5.0

Easy drop off. I could not figure it out online so I just took the key in when they opened. I handed it to the personnel, asked them what else they needed and said it was complete. I said “that was easy” and he smiled!

LACY DERRICK 
Rating:
5.0

Great guys running this location! Ill be happy to go back.

Mathew Palmer 
Rating:
4.0

Its a nice location conveniently accessible from the main road and close to town. Drop box was clearly marked and readily available.

IRVING SALAZAR 
Rating:
4.0

Great guys to work with, went above and beyond to help us out.

mark koon 
Rating:
2.0

The gentleman that helped me was rude, and had a very bad attitude! I will not deal with him in the future.

kimberly jones 
Rating:
5.0

Nothing. This location has it right.

james lichty 
Rating:
5.0

Customer did not leave a comment.

James Simpson 
Rating:
3.0

Honor reservations & have accurate inventory

Gregory Johnson 
Rating:
5.0

Customer did not leave a comment.

james mcmillan 
Rating:
5.0

Customer did not leave a comment.

Boyce Overstreet 
Rating:
4.0

Customer did not leave a comment.

Tina Tanner 
Rating:
4.0

Customer did not leave a comment.

Steven Berry 
Rating:
3.0

Owner has a vicious dog on premises and I was almost attacked No customer service

Phillip RETA 
Rating:
5.0

nice and friendly service

DENDY WILLINGHAM 
Rating:
2.0

Customer did not leave a comment.

MARC ALUMBAUGH 
Rating:
5.0

Great location and they had an after hours drop box to meet my schedule.

Ricky Grisham 
Rating:
5.0

Don’t know of any improvement. Staff was very friendly, knowledgeable and helpful.

glenda lawson 
Rating:
5.0

Drop off location was just as good. Thank you to affordable motors (drop off location). Also thank you to u haul. Moving is never fun, this move for me and my family wasn’t expected. Every part of my U-Haul experience was great. It really made my shitty situation a lot better.

Kevin Hart 
Rating:
5.0

Very nice Nd friendly!

Ranea Tuel 
Rating:
5.0

None. It was the best and easiest location I have used.

Keith Heaton 
Rating:
4.0

Customer did not leave a comment.

Christina Drag 
Rating:
1.0

The business was closed and no one was present at the appointed time to pick up my rental at 10:15. When I called the business, and the owner told me that he had not checked the schedule, and that he would not be there until 1PM. One of his mechanics showed up, and the business owner tried to talk the guy through how to process the rental, but he was unsuccessful. The business owner was then able to process. When we returned the rental, the business owner tried to charge us 99 cents per mile, instead of the appropriate 79 cents per mile. When we called him on it, he changed it to 79 cents per mile. We will not do business there again!

Kelley Marsh 
Rating:
5.0

Customer did not leave a comment.

janey nida 
Rating:
3.0

Had a major problem with check in and check out time. Have sent messages to the central office and no reply as yet. Check out time was 2.5 hours earlier than actual causing me to be charged for an additional day. Still no response from U-Haul. Poor customer service. local office agreed with me but cannot change without home office acknowledgement.

Thomas Effinger 
Rating:
4.0

My wife and I were bitten by bugs in this vehicle. Not happy with this. Also we had to get a larger truck than I reserved which increased my rate. Not sure if this is how you conduct business but I will think twice before I call uhaul again.

Ricci Borcky 
Rating:
5.0

Went out of their way to help me with a corporate mess up.

David Dowdy 
Rating:
5.0

Manager at the location was very helpful!

JOHN GARDNER 
Rating:
5.0

Customer did not leave a comment.

JIM FORBES 
Rating:
5.0

Good friendly service

Wilson Elgin 
Rating:
4.0

Customer did not leave a comment.

Linda Milliff 
Rating:
4.0

Customer did not leave a comment.

Thomas Gradel 
Rating:
4.0

Took my returned trailer although not scheduled to drop off there on a busy holiday weekend. Good service and nice guys.

WILLIAM GRAHAM 
Rating:
1.0

The online aspect was totally messed up...the site had me picking up at one location and I registered abt another.

MICHELLE ASHLEY 
Rating:
5.0

I would recommend this location just not UHaul. I made the reserve online. Received a confirmation then showed up but they did not have the trailer! I had to go to another location and wait an hour for them to open up.

Ray Hunt 
Rating:
5.0

Customer service was great!!

Jonathan Collins 
Rating:
2.0

If I am "guaranteed Tuesday, 2/4/2020 at 8:30 am", I would expect to be able to pick up the vehicle at that time. This business does not open until 10:00 am. I was handed keys after the paper work - no introduction to how things worked, not asked if I needed anything else- blankets, dolly, etc. They need to stay in the car business not U-Haul.

Patricia Rhodes 
Rating:
5.0

Customer did not leave a comment.

diane henkler 
Rating:
4.0

Customer did not leave a comment.

rom ouellette 
Rating:
2.0

They confused us with bad information about the trucks, and then added charges that I did not ask for or need.

JOSEPH LOONEY 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE FANELLI 
Rating:
3.0

Trailer night driving lights did not work but they said they did.

John Strobell 
Rating:
4.0

Customer did not leave a comment.

anthony starnes 
Rating:
5.0

Customer did not leave a comment.

Kevin Meetze 
Rating:
1.0

Ended up paying $99.00 for a 23 hour rental and only was charged for 3 gallons of gas. How can this be correct? Doug and Linda Benton

Linda Brinchi 
Rating:
3.0

Customer did not leave a comment.

Labon Hardy 
Rating:
1.0

Employee has a bad attitude! “A know it all” and not polite. Dealt with owner ( I believe) when checked out truck and he was courteous and efficient but he needs to find help that knows how to appreciate a customer! I dealt with obnoxious employee when inquiring and checked truck in on a Saturday. I would not recommend this location until this employee is reprimanded or terminated. Truck was not clean ( mud on tires) also has wheels out of balance or something else. Rough ride and bounced, miserable trip!!! Engine ran ok and was told 10mpg but only got 7.6 mpg

matthew Tucker 
Rating:
4.0

Customer did not leave a comment.

Pat Gagliano 
Rating:
5.0

Friendly, fast, no nonsense service.

kris Kulac 
No reviews have been submitted for this location.

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