I had had problems with trailer airing up tire for trip as I noted when I picked up.in florida. And still charged me for being 2 and half hrs late for drop off. Little un fair I think. After the bullshit I went through picking up.KAREN B.
Customer Reviews for Hometown Integrity Driven Motors
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Lewis G.
No one at location. The online drop off procedures were terrible. To many steps and not explained at once. so much back and forth for the pictures.Michael D.
El cliente no dejó un comentario.Dixie W.
El cliente no dejó un comentario.Keith C.
El cliente no dejó un comentario.Melissa H.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Kathy F.
There was a little trash in cab when I picked up but that was minor. Overall great experience.John C.
I had problems with Uhaul giving my truck Reservation to someone else. Even after I spent 2 hrs on the phone with a uhaul rep who told me that they would not be able to give to truck to someone else. And of course the dealership tried. This is the 4 time that uhaul changed my reservation, told to go to another location for pickup when the dealer is right beside my business. I rent a truck every week. Still you Uhaul pull the same shit every time. Get it together Uhaul it is just not good business!Tina T.
They are the model of how a business should be run.Steven W.
El cliente no dejó un comentario.Toni S.
El cliente no dejó un comentario.Ronald O.
Easy drop off. I could not figure it out online so I just took the key in when they opened. I handed it to the personnel, asked them what else they needed and said it was complete. I said â€œthat was easyâ€ and he smiled!LACY D.
Great guys running this location! Ill be happy to go back.Mathew P.
Its a nice location conveniently accessible from the main road and close to town. Drop box was clearly marked and readily available.IRVING S.
Great guys to work with, went above and beyond to help us out.mark K.
The gentleman that helped me was rude, and had a very bad attitude! I will not deal with him in the future.kimberly J.
Nothing. This location has it right.james L.
El cliente no dejó un comentario.James S.
Honor reservations & have accurate inventoryGregory J.
El cliente no dejó un comentario.james M.
El cliente no dejó un comentario.Boyce O.
El cliente no dejó un comentario.Tina T.
El cliente no dejó un comentario.Steven B.
Owner has a vicious dog on premises and I was almost attacked No customer servicePhillip R.
nice and friendly serviceDENDY W.
El cliente no dejó un comentario.MARC A.
Great location and they had an after hours drop box to meet my schedule.Ricky G.
Don't know of any improvement. Staff was very friendly, knowledgeable and helpful.glenda L.
Drop off location was just as good. Thank you to affordable motors (drop off location). Also thank you to u haul. Moving is never fun, this move for me and my family wasn't expected. Every part of my U-Haul experience was great. It really made my shitty situation a lot better.Kevin H.
Very nice Nd friendly!Ranea T.
None. It was the best and easiest location I have used.Keith H.
El cliente no dejó un comentario.Christina D.
The business was closed and no one was present at the appointed time to pick up my rental at 10:15. When I called the business, and the owner told me that he had not checked the schedule, and that he would not be there until 1PM. One of his mechanics showed up, and the business owner tried to talk the guy through how to process the rental, but he was unsuccessful. The business owner was then able to process. When we returned the rental, the business owner tried to charge us 99 cents per mile, instead of the appropriate 79 cents per mile. When we called him on it, he changed it to 79 cents per mile. We will not do business there again!Kelley M.
El cliente no dejó un comentario.janey N.
Had a major problem with check in and check out time. Have sent messages to the central office and no reply as yet. Check out time was 2.5 hours earlier than actual causing me to be charged for an additional day. Still no response from U-Haul. Poor customer service. local office agreed with me but cannot change without home office acknowledgement.Thomas E.
My wife and I were bitten by bugs in this vehicle. Not happy with this. Also we had to get a larger truck than I reserved which increased my rate. Not sure if this is how you conduct business but I will think twice before I call uhaul again.Ricci B.
Went out of their way to help me with a corporate mess up.David D.
Manager at the location was very helpful!JOHN G.
El cliente no dejó un comentario.JIM F.
Good friendly serviceWilson E.
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.Thomas G.
Took my returned trailer although not scheduled to drop off there on a busy holiday weekend. Good service and nice guys.WILLIAM G.
The online aspect was totally messed up...the site had me picking up at one location and I registered abt another.MICHELLE A.
I would recommend this location just not UHaul. I made the reserve online. Received a confirmation then showed up but they did not have the trailer! I had to go to another location and wait an hour for them to open up.Ray H.
Customer service was great!!Jonathan C.
If I am "guaranteed Tuesday, 2/4/2020 at 8:30 am", I would expect to be able to pick up the vehicle at that time. This business does not open until 10:00 am. I was handed keys after the paper work - no introduction to how things worked, not asked if I needed anything else- blankets, dolly, etc. They need to stay in the car business not U-Haul.Patricia R.
El cliente no dejó un comentario.diane H.
El cliente no dejó un comentario.rom O.
They confused us with bad information about the trucks, and then added charges that I did not ask for or need.JOSEPH L.
El cliente no dejó un comentario.CHRISTINE F.
Trailer night driving lights did not work but they said they did.John S.
El cliente no dejó un comentario.anthony S.
El cliente no dejó un comentario.Kevin M.
Ended up paying $99.00 for a 23 hour rental and only was charged for 3 gallons of gas. How can this be correct? Doug and Linda BentonLinda B.
El cliente no dejó un comentario.Labon H.
Employee has a bad attitude! â€œA know it allâ€ and not polite. Dealt with owner ( I believe) when checked out truck and he was courteous and efficient but he needs to find help that knows how to appreciate a customer! I dealt with obnoxious employee when inquiring and checked truck in on a Saturday. I would not recommend this location until this employee is reprimanded or terminated. Truck was not clean ( mud on tires) also has wheels out of balance or something else. Rough ride and bounced, miserable trip!!! Engine ran ok and was told 10mpg but only got 7.6 mpgmatthew T.
El cliente no dejó un comentario.Pat G.
Friendly, fast, no nonsense service.kris K.
El cliente no dejó un comentario.jody H.
El cliente no dejó un comentario.jack S.
El cliente no dejó un comentario.Cherice K.
El cliente no dejó un comentario.amy W.
Truck was in the very back, under trees and had a quarter of a tank left in it when I got it. And the A/c didn't work at all horriblewill M.
When we arrived in Chapin, we were greeted and updated the manager with our fuel, truck was swept and cab cleaned and mileage was under allotment for our trip. I handed over truck keys and he said we were good to go which meant to us â€œwe were released from rental contract.Jim J.
El cliente no dejó un comentario.Don C.
Great experience Loved the guys at hometownedward B.
the truck was parked in a muddy part of the lot and mud all over the tires and mud flaps, saying that the customer service was great at Hometown Integrity Driven Motors.larry S.
Excellent service, fast, courtesy, very easy. 5 out of 5 stars.greg Q.
El cliente no dejó un comentario.joshua D.
Owners were very friendly and helpful!!Gordan O.
Chains were too long so dragged. Rubber keeper was also missing. This caused one chain to come undone, resulting in banging of the car bumper and needing to stop on Interstate to adjust chains and tape the closure so it stayed attached. Boarded on dangerous occurrence.Joel H.
El cliente no dejó un comentario.Stephen S.
When I arrived at the location I had reserved, I WAS TURNED AWAY. I was told they were not accepting drop offs because they were clearing the lot for a deliveryof Christmas trees! I was sent across town to Hometown Motors, not my reserved and confirmed drop off spot. I am very, very, very unhappy with UHaul over this. Someone should have notified me. Unacceptable.Dennis P.
They had to change my order from carb truck to 10 ft and said I would only be carved .70$ per mile they charged me .90$Doreen H.
El cliente no dejó un comentario.David G.
Amazing customer service.AMBER D.
El cliente no dejó un comentario.Pat J.
He was helpful but had to charge us for the extra day in order to close out the rental.Mary Ann J.
Had a billing issue, called the 800# and now have to wait 1-3 days for a call back?!Mike C.
El cliente no dejó un comentario.BRUCE B.
Dropped truck rental off, nobody present at time of drop off. Was charged an additional day after somebody felt the need to show up after 5 pm, 7 hours after I dropped the vehicle off. Will never rent from U-Haul again!!Edward C.