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Angela H
Customer Reviews for Hometown Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a tough day because of storm. Everywhere was closed but these guys was open and the kind guy helped me when I drop the trailer.
Guney YGreat folks to work with. Would recommend highly.
Janie MGood thing the business was open. I couldn’t get the app to work.
Brenda BAllows for after hour returns
Quinton STruck ready when I arrived. Quick check in. Pleasent experience.
Robert LThe Wi-Fi reception was poor Cramped spacing for picking up and bringing back the truck
Georgia HThanks for making it so easy during a very stressful time. I appreciate it.
Valerie VKindly and fast service.
Jose TBobby was GREAT & VERY knowledgeable. We were so GRATEFUL for his help in getting us hooked up & on the road.
Greg BI was charged already and now a month later you guys are trying to charge me almost double even though I already paid. Absolutely terrible. Will NEVER be using Uhaul again.
Ashley HNot much. This is a very conscientious owner.
Ken LGreat to work with! Very accommodating! Office area could use some cleaning up. Truck and Trailer Lot is rather tight to fit all the units and get them in and out easily. Lot has water drainage problems with large pools of standing water when it rains. But I love working with this provider.
Tommy DI actually left my CPAP machine in cab of truck and owner met me on his day off to get it to me. Very kind.
Cindy SClosed when I dropped off the trailer, but the mobile drop off was easy.
david nTow truck dropped off the broken to dolly. Never had any interaction with this site.
Phil BCheck in on app. Did not work properly!
David WThe process for picking up the equipment was confusing and irritating.
Christopher BEverything went well. Truck drove good and got better gas mileage than I thought. I was happy with the experience.
Charlene WThey was closed had a drop off box for key and lease
Danny NThe truck ended up having a hole in the gas tank, no way of knowing until you filled the tank with gas. Looks like someone drilled a hole to steal the fuel. Bobby (both at the rental place and the gentleman who came to pick up the truck at the gas station) were very helpful and supportive. Good people. Highly recommend UHAUL based the support I received, including the individual on the roadside assistance I spoke with. Thank you.
joe NNot a problem, just pulled in and unhooked. Easy.
Roger MAppreciate the owner. The other u-haul location was rude on the phone when I asked about the different rates for weekday and weekend.
Greg MCrowded and unattended. No space to park trailer.
Jeff DThe gentleman was great. He was attentive and aware. Very nice
shanette gThis was not our pick up location.
Cortney LEveryone was extremely helpful and efficient. We had an unexpected situation and they were able to quickly help us out.
WILLIAM AThe inside of the trailer said something about a $15 refund for returning the trailer clean. Is that applicable for me?
JENNIFER CVery personal and willing to help!! Would do business with again.
Ryan HThe rental was not ready an hour before my scheduled pick up time as indicated should have been so on the 24-7 app, the worker was kind of rude, and I got screwed on the gas intake. Picked it up with just over 1/4 tank, filled it up myself, and then was charged additional when dripping off because the pick up location reported as full. NOT HAPPY AT ALL.
Lindie CBobby was very flexible and was able to help me pick up the trailer outside of my original pickup window. Thanks!
JAMES MThey came and picked up the trailer because I didn't think I could get it hooked up. They did hit one of my planters but other then that they were nice.
BRADLEY SNone
RANDALL KTruck was dirty on the inside and had absolutely no fuel. It was also missing the doly that I rented. This experience has caused me to hire out in the future instead of moving myself.
CURT HYou had sent an email to change drop off locations. While moving, I haven't been able to access my emails!!! Why was everything else texted to me? If not for the kind man on Market ST, I would not have known.
Edith BHave the truck ready for pick up at the first location and not have me drive 30 mins to get another truck from a different location
AUSTIN DWhy was I charged $80 for a 20 dollar truck that I had back in time with EXTRA gas and no damage?
RONALD YNothing, the gentleman working was very nice and accommodating.
JOHN PGreat service here
DONALD SWell when I arrived to drop off equipment I had to wait 30-45 minutes for someone to accept the equipment. I understand family emergency’s but there is always the option to inform people by a note or have someone take over till your return
grant mThe buisness was supposed to open at 8am. The guy didn't show up until 8:30. There was no buisness information on the doors to contact anyone, so we had to wait on hold with customer service to find out what was going on. We had a deadline to meet and this did not help at all!! I was very disappointed. In addition, when he did show up and I walked into his facility it was disgusting and not professional at all. He had crap everywhere, which did not pertain to U Haul and was very dirty. When we returned the trailer the guy wasn't there again. He had mentioned he may not be and to call him when we return it, but I believe someone should be there. My mother just recently went through the same buisness and had similar issues as well. I am very disappointed and will never go back to that location ever again.
christine b