Customer Reviews for Hometown Auto
(U-Haul Neighborhood Dealer)

86 reviews

2000 Market St   Hannibal, MO 63401

(573) 629-1319

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 629-1319

2000 Market St
Hannibal, MO 63401

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jose Rosa 
Rating:
5.0

It was a tough day because of storm. Everywhere was closed but these guys was open and the kind guy helped me when I drop the trailer.

Guney Yilmaz 
Rating:
5.0

Great folks to work with. Would recommend highly.

Janie McAfee 
Rating:
5.0

Good thing the business was open. I couldn’t get the app to work.

Brenda Bowen 
Rating:
5.0

Allows for after hour returns

Quinton Simison 
Rating:
5.0

Customer did not leave a comment.

Scott Ehrhardt 
Rating:
3.0

Truck ready when I arrived. Quick check in. Pleasent experience.

Robert Liber 
Rating:
3.0

The Wi-Fi reception was poor Cramped spacing for picking up and bringing back the truck

Georgia House 
Rating:
1.0

Customer did not leave a comment.

John Spivey 
Rating:
4.0

Customer did not leave a comment.

Amber Murphy 
Rating:
5.0

Customer did not leave a comment.

Daniel Meler 
Rating:
3.0

Customer did not leave a comment.

Anthony Goodwin 
Rating:
5.0

Thanks for making it so easy during a very stressful time. I appreciate it.

Valerie Vincent 
Rating:
5.0

Kindly and fast service.

Jose Torres-Cuevas 
Rating:
5.0

Bobby was GREAT & VERY knowledgeable. We were so GRATEFUL for his help in getting us hooked up & on the road.

Greg Bleigh 
Rating:
1.0

I was charged already and now a month later you guys are trying to charge me almost double even though I already paid. Absolutely terrible. Will NEVER be using Uhaul again.

Ashley Hunter 
Rating:
5.0

Customer did not leave a comment.

Curt Coddington 
Rating:
4.0

Not much. This is a very conscientious owner.

Ken Lane 
Rating:
3.0

Great to work with! Very accommodating! Office area could use some cleaning up. Truck and Trailer Lot is rather tight to fit all the units and get them in and out easily. Lot has water drainage problems with large pools of standing water when it rains. But I love working with this provider.

Tommy Dugger 
Rating:
5.0

Customer did not leave a comment.

Titiana Howard 
Rating:
5.0

Customer did not leave a comment.

jerilyn bergthold 
Rating:
4.0

Customer did not leave a comment.

Ervin Harder 
Rating:
5.0

I actually left my CPAP machine in cab of truck and owner met me on his day off to get it to me. Very kind.

Cindy Salyer 
Rating:
4.0

Customer did not leave a comment.

Travis Brenneis 
Rating:
4.0

Customer did not leave a comment.

Rachel Keller 
Rating:
5.0

Customer did not leave a comment.

Michael Overstreet 
Rating:
5.0

Customer did not leave a comment.

Michael Overstreet 
Rating:
5.0

Closed when I dropped off the trailer, but the mobile drop off was easy.

david novak 
Rating:
3.0

Customer did not leave a comment.

Amanda Fay 
Rating:
1.0

Customer did not leave a comment.

WC Willis 
Rating:
1.0

Tow truck dropped off the broken to dolly. Never had any interaction with this site.

Phil Bertellotti 
Rating:
3.0

Check in on app. Did not work properly!

David Wiley 
Rating:
5.0

Customer did not leave a comment.

Sandra Conn 
Rating:
3.0

The process for picking up the equipment was confusing and irritating.

Christopher Boyd 
Rating:
5.0

Customer did not leave a comment.

Cheryl Beckman 
Rating:
3.0

Everything went well. Truck drove good and got better gas mileage than I thought. I was happy with the experience.

Charlene Willis 
Rating:
3.0

They was closed had a drop off box for key and lease

Danny Norman 
Rating:
5.0

The truck ended up having a hole in the gas tank, no way of knowing until you filled the tank with gas. Looks like someone drilled a hole to steal the fuel. Bobby (both at the rental place and the gentleman who came to pick up the truck at the gas station) were very helpful and supportive. Good people. Highly recommend UHAUL based the support I received, including the individual on the roadside assistance I spoke with. Thank you.

joe Noto 
Rating:
5.0

Customer did not leave a comment.

Stephen Mackesey 
Rating:
3.0

Not a problem, just pulled in and unhooked. Easy.

Roger Mitchell 
Rating:
3.0

Customer did not leave a comment.

Terry Kelly 
Rating:
5.0

Customer did not leave a comment.

Keith Bartley 
Rating:
5.0

Appreciate the owner. The other u-haul location was rude on the phone when I asked about the different rates for weekday and weekend.

Greg MASTIN 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DALBEY 
Rating:
3.0

Customer did not leave a comment.

Joe Hopwood 
Rating:
2.0

Crowded and unattended. No space to park trailer.

Jeff Dorsett 
Rating:
4.0

The gentleman was great. He was attentive and aware. Very nice

shanette griffith 
Rating:
5.0

Customer did not leave a comment.

Lance Privett 
Rating:
3.0

Customer did not leave a comment.

Douglas Job 
Rating:
5.0

Customer did not leave a comment.

Trey Whittaker 
Rating:
3.0

This was not our pick up location.

Cortney Logan 
Rating:
5.0

Everyone was extremely helpful and efficient. We had an unexpected situation and they were able to quickly help us out.

WILLIAM ANDERSON 
Rating:
4.0

The inside of the trailer said something about a $15 refund for returning the trailer clean. Is that applicable for me?

JENNIFER CERRETTI 
Rating:
4.0

Customer did not leave a comment.

John Sutton 
Rating:
2.0

Customer did not leave a comment.

GREGORY REINWALD 
Rating:
5.0

Customer did not leave a comment.

SUSANNE BRAWDY 
Rating:
5.0

Customer did not leave a comment.

JAMES SCHANBACHER 
Rating:
5.0

Very personal and willing to help!! Would do business with again.

Ryan Hauersperger 
Rating:
1.0

The rental was not ready an hour before my scheduled pick up time as indicated should have been so on the 24-7 app, the worker was kind of rude, and I got screwed on the gas intake. Picked it up with just over 1/4 tank, filled it up myself, and then was charged additional when dripping off because the pick up location reported as full. NOT HAPPY AT ALL.

Lindie Craft 
Rating:
5.0

Bobby was very flexible and was able to help me pick up the trailer outside of my original pickup window. Thanks!

JAMES MOORE 
Rating:
5.0

They came and picked up the trailer because I didn't think I could get it hooked up. They did hit one of my planters but other then that they were nice.

BRADLEY SUGGS 
Rating:
5.0

None

RANDALL KESEL 
Rating:
1.0

Truck was dirty on the inside and had absolutely no fuel. It was also missing the doly that I rented. This experience has caused me to hire out in the future instead of moving myself.

CURT HANSEN 
Rating:
5.0

Customer did not leave a comment.

Alan Browning 
Rating:
4.0

Customer did not leave a comment.

GARY REMMERS 
Rating:
5.0

You had sent an email to change drop off locations. While moving, I haven't been able to access my emails!!! Why was everything else texted to me? If not for the kind man on Market ST, I would not have known.

Edith Blight 
Rating:
5.0

Customer did not leave a comment.

LATOSHA MINTER 
Rating:
5.0

Have the truck ready for pick up at the first location and not have me drive 30 mins to get another truck from a different location

AUSTIN DANIEL SOWERS 
Rating:
5.0

Customer did not leave a comment.

ZACHARY SMITH 
Rating:
5.0

Customer did not leave a comment.

Michael Haddix 
Rating:
3.0

Customer did not leave a comment.

MATTHEW SURGEON 
Rating:
5.0

Customer did not leave a comment.

Katherine Clifton 
Rating:
5.0

Customer did not leave a comment.

KEVIN WICKS 
Rating:
4.0

Why was I charged $80 for a 20 dollar truck that I had back in time with EXTRA gas and no damage?

RONALD YOUNG 
Rating:
3.0

Customer did not leave a comment.

Daniel Pinkham 
Rating:
3.0

Customer did not leave a comment.

grant mixon 
Rating:
5.0

Customer did not leave a comment.

Michael Mitchell 
Rating:
4.0

Customer did not leave a comment.

Jeri cohea 
Rating:
5.0

Customer did not leave a comment.

Joshua Mantonya 
Rating:
5.0

Nothing, the gentleman working was very nice and accommodating.

JOHN PARRISH 
Rating:
3.0

Customer did not leave a comment.

Shawn Dunakey 
Rating:
4.0

Great service here

DONALD SCHULTZ 
Rating:
3.0

Well when I arrived to drop off equipment I had to wait 30-45 minutes for someone to accept the equipment. I understand family emergency’s but there is always the option to inform people by a note or have someone take over till your return

grant mixon 
Rating:
3.0

Customer did not leave a comment.

Thomas Elizondo 
Rating:
2.0

The buisness was supposed to open at 8am. The guy didn't show up until 8:30. There was no buisness information on the doors to contact anyone, so we had to wait on hold with customer service to find out what was going on. We had a deadline to meet and this did not help at all!! I was very disappointed. In addition, when he did show up and I walked into his facility it was disgusting and not professional at all. He had crap everywhere, which did not pertain to U Haul and was very dirty. When we returned the trailer the guy wasn't there again. He had mentioned he may not be and to call him when we return it, but I believe someone should be there. My mother just recently went through the same buisness and had similar issues as well. I am very disappointed and will never go back to that location ever again.

christine bennett 
Rating:
5.0

Customer did not leave a comment.

Gerald Edwards 
No reviews have been submitted for this location.

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