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John S.
Customer Reviews for Hometown Auto
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Very personal and willing to help!! Would do business with again.
Ryan H.The rental was not ready an hour before my scheduled pick up time as indicated should have been so on the 24-7 app, the worker was kind of rude, and I got screwed on the gas intake. Picked it up with just over 1/4 tank, filled it up myself, and then was charged additional when dripping off because the pick up location reported as full. NOT HAPPY AT ALL.
Lindie C.Bobby was very flexible and was able to help me pick up the trailer outside of my original pickup window. ¡Gracias!
JAMES M.They came and picked up the trailer because I didn't think I could get it hooked up. They did hit one of my planters but other then that they were nice.
BRADLEY S.Ninguno
RANDALL K.Truck was dirty on the inside and had absolutely no fuel. It was also missing the doly that I rented. This experience has caused me to hire out in the future instead of moving myself.
CURT H.You had sent an email to change drop off locations. While moving, I haven't been able to access my emails!!! Why was everything else texted to me? If not for the kind man on Market ST, I would not have known.
Edith B.Have the truck ready for pick up at the first location and not have me drive 30 mins to get another truck from a different location
AUSTIN DANIEL S.Why was I charged $80 for a 20 dollar truck that I had back in time with EXTRA gas and no damage?
RONALD Y.Nothing, the gentleman working was very nice and accommodating.
JOHN P.Great service here
DONALD S.Well when I arrived to drop off equipment I had to wait 30-45 minutes for someone to accept the equipment. I understand family emergency's but there is always the option to inform people by a note or have someone take over till your return
grant M.The buisness was supposed to open at 8am. The guy didn't show up until 8:30. There was no buisness information on the doors to contact anyone, so we had to wait on hold with customer service to find out what was going on. We had a deadline to meet and this did not help at all!! I was very disappointed. In addition, when he did show up and I walked into his facility it was disgusting and not professional at all. He had crap everywhere, which did not pertain to U Haul and was very dirty. When we returned the trailer the guy wasn't there again. He had mentioned he may not be and to call him when we return it, but I believe someone should be there. My mother just recently went through the same buisness and had similar issues as well. I am very disappointed and will never go back to that location ever again.
christine B.