At this location, the lock box is broke to drop off keys. I wouldn't recommend uhaul at all. I was made to pick up at a different location farther away. Charged more than quoted. And then charged for gas when I filled to where I was given.
Grace C
Customer Reviews for Hometown Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Make sure that the Tire Pressure on the Auto Transport Trailers are at 60 PSI, The Passenger Rear Tire was LOW and at 40 PSI, which could be bad going down the Interstate with a Load on the back.
JOSHUA HDropped off the U-Haul at this location on a Sunday Afternoon, a full day ahead of schedule. No one was present, so I followed the after hours instructions. This location is not necessarily in the best part of town, so I would not have wanted to return it there after dark.
Ricky DI dropped off in Libertyville, IL Per my contract. Getting the new truck at the Hannibal location was hard-couldn't find the pole with the key box. Libertyville was after hours. App said to scan a barcode. I wasted 10 mins looking for a barcode. Otherwise it was well lit with good signs to tell me where to park the truck.
GRETCHEN KWhile the website said available all day the person working there was MIA and unreachable at the scheduled time. It took an hour and a half for them to return
NATALIE JDO NOT USE THIS LOCATION THEY WILL SCREW YOU OVER. I paid the fees for the rental when i booked online. Had location charge my card $134.65 for a 1 day rental when I picked up the truck then had them Try charging my card $134.56 EVERY DAY after I returned it clean and with more gas than i got it with. Then tried charging my card $13,465.00 2 weeks after I dropped it off. I will not do anymore dealing with u-hual because of this location they are a bunch of shisters and are shady as fuck. I would recommend the location on hwy168 at least at that location you actually get the equipment you rented and they Don't screw you over.
ALBERT SI show up to get my already reserved truck and the gentleman told me I was supposed to pick up in Spanish Lake and the rate was double what I had already reserved. The truck was only a quarter tank full. It was a pain all around.
Blake GShould get a refund for unused days. You rented it out at a 5 day one way and I only used it two.
gregg bIt was a tough day because of storm. Everywhere was closed but these guys was open and the kind guy helped me when I drop the trailer.
Guney YGreat folks to work with. Would recommend highly.
Janie MGood thing the business was open. I couldn't get the app to work.
Brenda BAllows for after hour returns
Quinton STruck ready when I arrived. Quick check in. Pleasent experience.
Robert LThe Wi-Fi reception was poor Cramped spacing for picking up and bringing back the truck
Georgia HThanks for making it so easy during a very stressful time. I appreciate it.
Valerie VKindly and fast service.
Jose TBobby was GREAT & VERY knowledgeable. We were so GRATEFUL for his help in getting us hooked up & on the road.
Greg BI was charged already and now a month later you guys are trying to charge me almost double even though I already paid. Absolutely terrible. Will NEVER be using Uhaul again.
Ashley HNot much. This is a very conscientious owner.
Ken LGreat to work with! Very accommodating! Office area could use some cleaning up. Truck and Trailer Lot is rather tight to fit all the units and get them in and out easily. Lot has water drainage problems with large pools of standing water when it rains. But I love working with this provider.
Tommy DI actually left my CPAP machine in cab of truck and owner met me on his day off to get it to me. Very kind.
Cindy SClosed when I dropped off the trailer, but the mobile drop off was easy.
david nTow truck dropped off the broken to dolly. Never had any interaction with this site.
Phil BCheck in on app. Did not work properly!
David WThe process for picking up the equipment was confusing and irritating.
Christopher BEverything went well. Truck drove good and got better gas mileage than I thought. I was happy with the experience.
Charlene WThey was closed had a drop off box for key and lease
Danny NThe truck ended up having a hole in the gas tank, no way of knowing until you filled the tank with gas. Looks like someone drilled a hole to steal the fuel. Bobby (both at the rental place and the gentleman who came to pick up the truck at the gas station) were very helpful and supportive. Good people. Highly recommend UHAUL based the support I received, including the individual on the roadside assistance I spoke with. Gracias.
joe NNot a problem, just pulled in and unhooked. Easy.
Roger MAppreciate the owner. The other u-haul location was rude on the phone when I asked about the different rates for weekday and weekend.
Greg MCrowded and unattended. No space to park trailer.
Jeff DThe gentleman was great. He was attentive and aware. Very nice
shanette gThis was not our pick up location.
Cortney LEveryone was extremely helpful and efficient. We had an unexpected situation and they were able to quickly help us out.
WILLIAM AThe inside of the trailer said something about a $15 refund for returning the trailer clean. Is that applicable for me?
JENNIFER CVery personal and willing to help!! Would do business with again.
Ryan HThe rental was not ready an hour before my scheduled pick up time as indicated should have been so on the 24-7 app, the worker was kind of rude, and I got screwed on the gas intake. Picked it up with just over 1/4 tank, filled it up myself, and then was charged additional when dripping off because the pick up location reported as full. NOT HAPPY AT ALL.
Lindie CBobby was very flexible and was able to help me pick up the trailer outside of my original pickup window. ¡Gracias!
JAMES MThey came and picked up the trailer because I didn't think I could get it hooked up. They did hit one of my planters but other then that they were nice.
BRADLEY SNinguno
RANDALL KTruck was dirty on the inside and had absolutely no fuel. It was also missing the doly that I rented. This experience has caused me to hire out in the future instead of moving myself.
CURT HYou had sent an email to change drop off locations. While moving, I haven't been able to access my emails!!! Why was everything else texted to me? If not for the kind man on Market ST, I would not have known.
Edith BHave the truck ready for pick up at the first location and not have me drive 30 mins to get another truck from a different location
AUSTIN DWhy was I charged $80 for a 20 dollar truck that I had back in time with EXTRA gas and no damage?
RONALD Y