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Angela V
Customer Reviews for Homestead Mills
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A great drop off or pick up location with excellent freshly brewed coffee inside!
GERARD SGreat convenience
Stephen WProcessing the order can be timely on the computer. Room to improve your system.
Dennis VVery nice people to work with. I couldn’t be happier.
William LImprove the connectivity of your dealers to your IT network. The ladies who helped me were efficient, knowledgeable, professional and had senses of humor. But sometimes, their computer(s) simply would not do what we wished them to do.
LYNN EStaff was very friendly and polite, but it was left to me to connect the trailer, lights, chains, etc. all unsupervised. “Technology Issues” prevented sending me a pick up condition text/email and a printed version was not offered.
Mark ALicense plate was expired and light was out also
Debra JIt's a nice location for myself
ROBERT PKeep being you!
eric bRental process was painless process and pick up was very flexible.
Richard RYour venders were fine, very friendly, but I have a real problem with the way I was treated by Uhaul reservations. I reserved a 20+ truck and 2 days before my trip I got a notification that all there was was a 15, take it or leave it. I had to leave much of my cargo behind and no concession was made whatsoever by Uhaul. I will be renting Penske next time and advising others to do the same.
Peter CI reserved a vehicle from a location in Mt. Iron and was notified two days before the scheduled pickup that my reservation was meaningless and I needed to go 35 miles each way out of my way to pick up the truck. It was explained that the fine print on the reservation allowed UHaul to do this.
Bruce MMake sure the vehicle is clean, has windshield washer fluid, doesn’t shake terribly going down the road, and when someone calls customer service to extend the reservation that it actually works after the first time. I went through that 4 times and uhaul still didn’t get it right.
Mason CThey went above and beyond to helping me out with my rental needs!
Sarah SNot specific to drop off location but app would not pics of the odometer or auto transport using repeated pics similar to example. My app was updated, phone rebooted, cell signal excellent, pics were very high quality. I believe the problem was in the u-haul android app itself.
Adam VThey are always amazing at Homestead Mills!
Charles PThis location was not prepared for 24/7 pickup on my app. Although my reservation was confirmed, I arrived and went through the process on my phone only to reach a screen telling me to come back at 9am in the morning. This site was 70 miles away and I had hauled my wife and two toddlers there to help me pick this up. I was very lucky to run into someone who could call the business owner on my behalf and find me the keys. In this confusing process, the location partner seems to have changed my reservation. As per my contract after pickup, I had to return the vehicle one day prior to my original reservation. This caused me a great deal of stress and frustration. I tried calling U-Haul to work out this mishap but the person on the line was extraordinarily unhelpful (after a 30 minute wait on hold). Rather than work with me, the U-Haul representative instead lectured me on economic shortages, comparing the situation with U-Haul to the run on toilet paper last spring during quarantine. This was irrelevant, tone-deaf, and condescending. I suspect that nobody reads these or cares, but I will not be using U-Haul again.
Timothy Lvehicle started off with check engine light on and a tire that was at 15 psi (was supposed to be 120 psi)
Mike KI didn’t get a receipt that I took it back.
John SWas very helpful getting us hooked up and on our way.
Gary HGreat service, convenient, courteous , the trailer was ready to go and very fairly priced.
David DVery helpful and friendly staff!! Carol was very nice!!
Nick NNice place and people. Easy pick up and delivery.
Hanna RGreat customer service!
Bradley ALonger week end hours. Dropped off after hours. Every thing went fine
jim bChecking in took over 30 min over the phone as the agent worked from home. Very slow with many questions that could have been covered when I reserved in New BRIGHTON.
Jahn LAs mentioned at the pickup site, the personnel at Homestead Mills were very pleasant to deal with. We will be using both sites later in the year when we close for the season. Thank you! Randy
Randy RVerify correct email address.
Ed LGood people to work with. Very accommodating!
Mark FGreat service
Rick CSo nice to have a pickup location close to Lake Vermilion. The owner was very helpful, arriving early to accommodate us.
Warren VI lost 1/2 a day waiting for this truck. I also had to drive 25 miles to pickup this truck when I had a 2 dealers within 3 miles to me. The truck was late and dirty. The passenger window looked like a dog had his nose allover it. The floor was dirty. Then they said the truck had 11/16 fuel but when I was heading out I noticed it was just over 1/2. But I was running so late that I did not think to much about it. But when I returned it with the same fuel I was charged 52.25 for missing fuel. Maybe a couple of gallons. Really. The truck was in the same condition as I picked it up. I also had to wait a 1/2 day for the truck. Why I had to drive 25 miles when they could have dropped the truck off closer to me. Truck was way under powered and very hard on gas. Really hard on gas.
joel hprofessional service at reasonable cost
Jamie OVery helpful and friendly staff!
Brian HEXCELLENT SERVICE
Keith AEvery Ursula should be as customer focused as this location.
Jean NVery accomodating. The open trailer worked well for us to haul debris to the waste disposal sight. Well constructed, easy to secure our load. Taigate/ramp was most handy. Bigger would have made for fewer trips.
Gregg A