The van was falsely advertised as a different vehicle. Then it was filthy inside. Then the person that rented it to me assured me my queen size mattress would fit vertically in the back. It did not. Then when I got back to turn the vehicle in I stood there discussing my issues with them and they failed to check the vehicle in on time and charged my an additional day. When I saw this on my emailed receipt I called immediately and spoke with Abraham and he assured me he would issue a credit/refund for the additional day. I found out today speaking with your customer service that did not get done. He also said he would have someone from Uhaul contact me on Monday. That also did not happen. We ended up having to rent another trailer yesterday to complete our move since we could not get all we needed into the van on SaturdayKimberly B.
Customer Reviews for Home Essentials
(Distribuidor de U-Haul del vecindario)
Crest Hill, IL 60403
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 10 a. m. - 5:30 p. m.
- Dom.: 12 p. m. - 4:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The truck share check-in is a complete and total disaster. I ended up bailing on the check in, and went inside to deal with staff on-site.THOMAS L.
El cliente no dejó un comentario.CHRISTOPHER L.
Smelled like bums were fucking in the sunANGELO Q.
Overall an excellent experience. The whole transaction was under 90 mins.Jerman K.