Everything was perfect. Staff was great!
Hisham R
Customer Reviews for Hollywood Mail Store Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location!
Carolina SVery friendly and great experience all around
Kevin SGreat customer service
Samantha RAlex provided excellent customer service. Very professional! Great location!
Jason GThey’re so great and attentive and helpful!
Jake JThank you so much!
Polina VGet credible parking for the returns. Thanks
Rachael KSuch a helpful staff!
JACOB JCheck in and drop off all went really smoothly. Excellent customer service.
MICHAEL HI have been doing business with this location for years and I highly reccomend this business.
Diana DReserving the van was really easy. I had to help a friend move last minute and U-Haul was there for us! This location is easy to get to, and the hours are good. The guy working was super helpful. We were in and out in about 20 minutes and on the way. Thank you U-Haul!
Jessica MAlex was great and very courteous. it was a pleasure. The vehicle was in good condition. new tires, new wipers, lighting, etc.
Vigen GVery friendly and helpful.
Christopher CThe owner was very friendly and honest
Mansoor GI loved this rental and the place I rented from. They were very pleasant and worked with me. Thank you!
David BYou folks are just perfect!!! Keep up the smile!!! Renting from you was just just eating a piece of cake, easy and taste good!!!
SAMMY YExcellent customer service!!!
Maurice KHollywood Mail Store was the cleanest and easiest place I've ever picked up a UHaul. With parking on site and a very understanding owner (Alex, I believe), it was a breeze and a delight!
Zachary GArt is absolutely amazing + so kind. Thank you Art.
KEISHA WQuick and easy. Loved the model of the Titanic.
STEPHEN BEasy in and out
hector pBest location I’ve been to. The owner and his son went out of their way to make my moving day less stressful. Seriously rare I write reviews but this location is the best. Recommend to all.
Jason KI reserved the cargo van on the phone. I specifically said I wanted to pick up the van on Friday and return it on Sunday..the office I ended up with was closed on Sunday..things were worked out satisfactorily but the experience was sloppy..I was told we had to return the van before 10 on Monday or we would be charged, but no appeared to open the gate til 10 minutes to 10.
Ruth cI would definitely rent again from here. There's good street parking, the person who helped me was friendly and professional, the van was clean, and everything was ready on time for my reservation.
Brandon VHonestly, I wouldn't use any other location. They are nice, friendly and attentive. They take care of you and they displayed the best of what customer service should look/be like
Ryan WI was charged an additional $14 after returning the van without a clear reason of what that money was for.
Stefano ANothing. Went as smooth as butter.
Zachary FThe truck was filthy disgustingly dirty look like it had not been wash for months!!!!!
Robert RNo frills. And I could not return the uhaul product I purchased. But the staff are lovely.
Kimberly WGreat and friendly service delivered with a positive attitude. This place has been here for a long time and it is great for the neighborhood which is going through a tough time during Covid. Please support it if you are able to.
Oscar TThere was a used condom in the back of my UHual and the gas was not at the level it said it was. I had the person adjust from 3/4 of a tank to 5/8 of a tank. But as I pulled out it dropped to even lower to 1/2 a tank. All said and done I think I put an extra $10 worth of gas in just because I was nervous I’d be billed for not putting in gas. I had a reservation for 10:45 and had to wait in line. I was late to my destination because I left 25 minutes later than expected. I’ve used UHual for all of my moves/transporting large items. Very unfortunate experience.
patrick fI loved The experience. Alex who assisted me was simply fantastic! I have No words! They explained me everything and they were extremely helpful, friendly and professional
Maria EI would not recommend uhaul based on their recommendations on movers. I had a horrible experience with the people we hired through uhaul, talk to costumer service and its been a week and we’re still waiting on a call back.
Jason KThe younger gentleman who handled my checkin and checkout was absolutely professional and much more courteous than the main UHaul Hollywood location down the street. I would rent from here again as oppose to the larger location if they have the same vehicle.
Bobby LConvenient location, friendly service, very easy, no hassle. Definitely recomment.
Dario NThank you
Kelly LGreat service
Diana Tgreat customer service
Louis MGive this man a raise! :)
Katarina VKeeping being awesome!
Nathaniel EI returned the vehicle before opening hours at 7:30 am. There was no drop box for the keys so I drove home and had to come back at opening.... MAJOR INCONVENIENCE. When I went back to drop off keys, apparently I was supposed to know that keys are dropped off through the mail slot at the public parking kiosk next door??? MAKE A SIGN THAT SHOWS YOU WERE TO DROP OFF KEYS.
Jessica NGreat experience
Michael AOther customers were not following social distancing
David UFast and friendly
Jamie DThis place is so much better than the bigger u-haul rental facilities. I recommend calling here ahead of time to make sure they have what you need or can get it. Alex is very helpful.
Dustan SThe gentleman in charge provided excellent customer service!
Arletta GService was wonderful and efficient. My father left his phone in the uhaul and the office was so kind to call us immediately and set it aside to be picked up.
Francesca BMy uhaul truck had leftover trash from the last person who used it, plus there was only 1/8th of gas in it, which was a bit annoying. Also, this location did not have the dolly (thankfully I didn’t end up needing one, but still). They also only had half a dozen moving blankets when I ordered a dozen, and I for sure needed the full dozen since I was moving so much furniture. Lastly, this location (and operation/logistics manager could only get me a 10 foot truck at my preferred location AND preferred date/time. Would’ve had to wait several days to get the 15 foot truck I ordered over a month ago. I understand that everyone is booking uhauls and moving but wow, someone in logistics needs to get this sorted. I’m sure I’m not the only one getting screwed over. Had to leave a lot of furniture on the side of the street since my movers packed the 10 foot truck FULL. Even had the middle of the seats packed..
Alwi AStaff was so nice and helpful!
Noura CExcellent customer service! Very efficient, friendly, and helpful. I’d go here again in a heartbeat.
Aria WThe man working the front was awesome, the pickup and drop-off was so quick and easy, exactly what’s needed for a move-date
Anna MFella at the desk was V nice and helpful. Thanks man!!
Thomas LRepresentative/store owner was super nice.
Daniel FN/A
Jeff MGreat staff. Always friendly and helpful.
George RA perfect experience.
john e