Customer Reviews for Holdenville Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

5.0

Can't think of anything to improve. Renting the truck was quick and seamless. Thank you

Rating:

3.0

This office was closed for the holiday. Being a remote location check in on app was not possible but I was able to call the 800 number and got it done!

Rating:

1.0

I had to wait 1 1/2 hours for him to show up. Then I was overcharged on the mileage. It said ,69 per mile. I was charged ,89.

Rating:

5.0

Best uhaul experience I have ever had… grate guy and very knowledgeable.. love the old cars

Rating:

5.0

Equipment was in poor shape. Tires had flat spots and very little tread. Truck pulled and steering was loose. Tires were out of balance. It was hard to keep truck in the designated lane.

Rating:

5.0

The employee/owner treated me as I would expect to be treated.

Rating:

5.0

Nothing to improve.

Rating:

5.0

Double check lights on trailer. No running lights and passenger side lights did not work at all.

Rating:

5.0

They are the best nothing to improve on. Thank you for the Quality quick service

Rating:

1.0

I was told I would receive my deposit back at the drop off location. The owner of the station was extremely rude. Said that he wasn't surprised I was told I would get my refund back at the drop off point but I would not be getting it from him. He runs a gas station. He deals in cash all day. That was the "reason" I was told he would not refund my money. There is no reason I should have to wait on my money. It could easily be put on my bank card used for this transaction. I will not use the drop off location ever again and at this point I won't use U-Haul again.

Rating:

1.0

I put 150$ in gas didn't even use 1/4 tank. I was told it had worse gas mileage than it did. Not only did I not get reimbursed but I went over 14 miles and they took that out of my 100$ deposit! Is this illegal? They were not there when I dropped off I left a note asking to get a call back never called me. Horrible! I use uhaul all the time anytime I need a truck or storage. I will never use you guys again! I just wanted a phone call.

Rating:

3.0

It's what I needed Woul pass the words to others

Rating:

5.0

Keep up the great work! Friendly caring awesome! Will most definitely recommend this location to friends and family and will definitely use them for future U-Haul needs!

Rating:

5.0

very professional, helpful and courteous. thank you

Rating:

5.0

the gentleman InCharge was very professional, and friendly, extremely helpful, One of a kind type person, it has been a very pleasant experience. It's taken with a gratitude and pride. Thank your much. D. Bronzoulis ,

Rating:

5.0

Great service! Appreciate their help. Will definitely rent again!! 👍👍👍👍

Rating:

1.0

I was told the day before my reservation, one I made three weeks in advance, I’d have to drive to this location an hour away to get a truck. The owner did not know how to use the app or how to unlock the truck with it but he did get us a truck. When I called, he wasn’t even aware that my reservation was switched to his location. We had to call him after hours to let us in because the app would not work. THEN the a/c was broken and we are under a heat advisory here in Oklahoma. Really bad experience

Rating:

3.0

This location was difficult to get in to but the employee was extremely kind! Thank you!!!

Rating:

5.0

Great people. Will do business again with them should the need arise.

Rating:

5.0

Friendly Folks, ready to help with any information. Explained processes very well like what to do if there was a dead battery due to a cargo light being left on, flat tire etc. Offered insurance which we took and recommend. Equipment fit our needs and worked very well. Don't let the size of this location fool you, These guys know their stuff and have their "A" game on!!

Rating:

1.0

The vehicles are parked below trees so the windshields are covered in sap which makes it hard to see, I was missing the appliance dolly I was supposed to have so I spent about an hour on the phone with U-Haul trying to locate one...which was at the owners personal gas station and pretty dirty...you have to return the vehicle down a narrow alley filled with debris and make a very difficult turn into the return location passed a bunch of old water heaters. My experience was so bad I’ll try another company next time.

Rating:

1.0

Very dangerous to even be walking around.

Rating:

1.0

Be there when the reservation is made.

Rating:

3.0

I was quoted approximately 115-150. Total price ended up being 218.00 which is quite a difference. I was told to call the 800 number and their the ones that charged me that much. I explained that wasn’t the same price that I was approximately quoted, but they didn’t care. Everything else about the experience was good.

Rating:

1.0

The man at the uhaul in holdenville oklahoma double charged my debit. Then i had call bank to disput it because uhaul wouldn't refund me. I dont advise anyone to use this location worst moving experience EVER!

Rating:

1.0

The guy was rude on the phone and the place was trashed. No one was there had to find the key drop box in the lot next door.. And was charged extra charges that was complete b.s

Rating:

5.0

He was very helpful, friendly and efficient...by FAR the best location I have ever been to!

Rating:

3.0

Was charged 2 extra days rental for no reason.

Rating:

2.0

The place itself was very cluttered and not clean. We had to stand out in the cold while he did paperwork from his phone. He wasn’t thr

Rating:

4.0

Friendly staff. Dropping off the U-Haul auto transport was easy and quick.

Rating:

2.0

The battery was dead. The owner had to jump start me. When I got to my location to load my goods the truck would not restart. I charged the battery but this failed to work. the battery would not maintain a charge. this turned into a VERY POOR experience driving to my new location!!!!!!!! I will have trouble recommending U-Haul to friends and family. This was very poor business.

Rating:

5.0

The app is horrible..I prefer person to person on something like this...app has issues. I will b deleting and not using again

Rating:

5.0

Great Service !

Rating:

2.0

Could not figure out where to drop off truck. Then I was charged for fuel after dropping the truck off with same level as I picked it up. I have a pic showing drop off level and expect a refund.

Rating:

5.0

There was no windshield washer fluid and the wiper blades need to be replaced.

Rating:

1.0

I made the reservation online so the above answers are not regarding the location. I ordered a 26 foot truck from Holdenville. When I received my conformation, It said Seminole so I called and explained that that would add an hour and 60 miles to my move. I was told I could only get a 20 foot from Holdenville. I called the 800 number and confirmed the day before. When I got there the gentleman in Holdenville wasn't made aware of my reservation so I had to wait for him to check in a truck. We were luck he had one there. I had also reserved a package of furniture blankets witch weren't there so the agent in Holdenville took that charge off. The gentleman at the Holdenville site was very gracious. However the communication with him from the main office was deplorable. When I made the reservation online I should have been told that there wasn't a 26 foot truck available at the Holdenville sight. we wound up having to make 2 trips. Blankets are needed to protect furniture when you move. The U-Haul communication is awful. I wasn't properly informed and neither was your agent. This does not make for good business at all. This lack communication can cost a company money through loss of customers.

Rating:

3.0

The vehicle handled poorly! Out of alignment or something. Front end shook bad and was not easy to drive.

Rating:

2.0

Where the trailer was parked was extremely difficult to get hooked up and pull out of. The trailer was parked in the front yard of an old house - you had to go over the curb or at a sharp angle to get lined up and back up pull forward several times to get out when hooked up. The trailer was a very old trailer and the lights would flicker when going down the road.

Rating:

2.0

This location is part of a garage with several old/junked cars around. The lot was jammed with U-haul equipment and we had to back the trailer in off a back narrow alley. Upon dropping the trailer, the man on duty left the premises and we received no acknowledgement that we had dropped the trailer off.

Rating:

3.0

The guy was busy at another bus. that he has so we had to wait for him. But when he got there he was fast an helpful

Rating:

5.0

Your rep met and exceeded every need that I had.

Rating:

1.0

The guy wasn't even there it took 45 mins to get ahold of the guy. We we're late to the house for the movers and had to pay another 100 to them. I was very pissed off.

Rating:

3.0

The self pick up was supposed to be for 7 am. Didn't get in truck and on the road till about 830. Was compensated, but something for you to check on...

Rating:

5.0

Cameron is so helpful and easy to deal with. I highly recommend his store!

Rating:

5.0

Cameron was awesome and great to deal with. He was very personable and professional. I will use this location again in the future.

Rating:

2.0

Enough said.