Customer Reviews for Hold It Self Storage
(U-Haul Neighborhood Dealer)

210 reviews

5201 W Erie Ave   Lorain, OH 44053
(The Old Lorain Drive inn)

(440) 989-2514

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 10 am–3:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:30 am - 1:30 pm
  • 3/30/2024: 10:00 am - 3:00 pm
  • 4/1/2024: 10:30 am - 4:30 pm

Services at this Location:

Contact Us

(440) 989-2514

5201 W Erie Ave
Lorain, OH 44053
(The Old Lorain Drive inn)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 10 am–3:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:30 am - 1:30 pm
  • 3/30/2024: 10:00 am - 3:00 pm
  • 4/1/2024: 10:30 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRADFORD MAU 
Rating:
5.0

Customer did not leave a comment.

bob hug 
Rating:
5.0

The overall experience was fantastic so there isn’t anything I would change. The only thing I would request is to have your other locations take notes bc this was by far one of the greatest once I’ve experienced and we use U-Haul a lot.

Vanessa Rolle 
Rating:
5.0

Great people quick efficiency was spot on great job thank u

David Dinnocente 
Rating:
5.0

This is a great location. Pickup and return was fast and easy!

Chris Chapin 
Rating:
4.0

Met my needs quick and easy process Friendly staff and explained process well.

Debra Harris 
Rating:
5.0

Really nice people great experience

David Dinnocente 
Rating:
5.0

Nothing really...a painless rental experience and surprisingly decent mileage on the vehicle

Frederick Conklin 
Rating:
5.0

Customer did not leave a comment.

Michael TARNEY 
Rating:
5.0

Customer did not leave a comment.

Michael TARNEY 
Rating:
5.0

It would be nice to have cruse control

Jared Schafer 
Rating:
4.0

Customer did not leave a comment.

Pamela Younkin 
Rating:
5.0

Customer did not leave a comment.

Candace Barczyk 
Rating:
5.0

Unfortunately did not receive an email receipt for the rental. Otherwise the arrangement was fine.

Mark Hoyt 
Rating:
5.0

Very pleasant and helpful people to deal with

Mike Bauer 
Rating:
5.0

Customer did not leave a comment.

BRIAN HOLLOWAY 
Rating:
5.0

Everyone here is the absolute BEST!!!

Carrie Stevens 
Rating:
5.0

Office Management Staff was friendly, knowledgable and moved through the sign in process swiftly ! We appreciated their suggestions and support!

BRENT DANSBY 
Rating:
5.0

Customer did not leave a comment.

Erin Burtis 
Rating:
1.0

Rude service and they are non professionals, get other help and fire them to receive better customer service and reviews

Cassandra Fitzpatrick 
Rating:
5.0

Very friendly people here. Connected my trailer and made sure all my connections were working. Will definitely be back for my future uhaul needs.

MATHEW ADAMS 
Rating:
4.0

Customer did not leave a comment.

Tom Robertson 
Rating:
5.0

Owner/operator is so helpful and friendly. Highly recommend this location! Will rent again

Scotty Fulton 
Rating:
5.0

Customer service was great would rent from here again in future.

Miguel ALVAREZ 
Rating:
4.0

Customer did not leave a comment.

Robert Rolston 
Rating:
4.0

It was actually a pretty decent experience. I have no complaints.

Irma Matos 
Rating:
5.0

The lady who handled my rental when I picked up the Uhaul truck was phenomenal. I felt she went above and beyond in making sure I had everything I needed, including all the information that probably never gets read.

shane scott 
Rating:
4.0

They were good.hooked up and unhooked trailer for me.

Ed Huemmrich 
Rating:
5.0

Customer did not leave a comment.

keith Haynes 
Rating:
5.0

This was one of the best experiences with renting a piece of equipment. The people were friendly and informative. I really enjoyed doing business with these people.

Kenneth Bruderer 
Rating:
4.0

Customer did not leave a comment.

daniel jones 
Rating:
4.0

Customer did not leave a comment.

Nick Stellakis 
Rating:
4.0

Excellent customer service! Thank you.

Dorothy Bunn 
Rating:
5.0

Second time dealing with Hold It Self Storage and they are great. Super friendly helpful pleasant seriously just wonderful people overall plus they have a dog in the office most of the time.

Richard Tomeo 
Rating:
3.0

Don’t list gas as 3/8 when really 1/4 then fraudulently charge for gas.

Brian Forneris 
Rating:
3.0

Have equipment where the request was made to pick up a week prior. I had to drive 30 mins away to get Uhaul instead of the 5 that I made my reservation for. When called to let me know the day before pick up I was at work and didn’t answer so nothing was done to compensate my extended drive. Lady left voicemail saying where to pick up and o would be compensated for miles however I had unlimited miles and had to pay extra gas on truck and my own vehicle that had to be driven an extra 50 miles round trip.

Jessica Chrisman 
Rating:
4.0

Customer did not leave a comment.

Frank Adkins 
Rating:
5.0

Customer did not leave a comment.

PAUL WARREN 
Rating:
5.0

Customer did not leave a comment.

Jayne Flemister 
Rating:
5.0

Customer did not leave a comment.

Vicki Goncalves 
Rating:
5.0

Customer did not leave a comment.

Vicki Goncalves 
Rating:
5.0

Staff was very helpful and made me feel as a valued customer.

Bob Reed 
Rating:
5.0

Very polite

Carmen Agosto 
Rating:
5.0

Great friendly professional staff.

Leonard Foltin 
Rating:
5.0

One of the trailer tires had a flat and I had to pay to get it fixed

john winborn 
Rating:
5.0

Customer service at the location was some of the best I've had anywhere in years. Everyone was helpful and very nice.

Gary Garling 
Rating:
5.0

Customer did not leave a comment.

KURT WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Nicole GleasonHughes 
Rating:
5.0

Customer did not leave a comment.

JAMES DUVALL 
Rating:
5.0

Customer did not leave a comment.

lee tarney 
Rating:
5.0

N/A

BRANDON HONAKER 
Rating:
5.0

Perfect place for us to drop off.

Becky Ault 
Rating:
5.0

Customer did not leave a comment.

Caleb Joseph 
Rating:
5.0

The location went out of their way to help us, even though it cause them to stay after closing hours. Excellent service

Michael Martz 
Rating:
5.0

It was a drop off but got an email quickly.

Becky Ault 
Rating:
5.0

The secretary was exceptional. Overall great service!!!

Daysha Guzman 
Rating:
5.0

Customer service was outstanding.

christine pennewill 
Rating:
5.0

Customer did not leave a comment.

William Barnes 
Rating:
5.0

Customer did not leave a comment.

david sipe 
Rating:
5.0

Customer did not leave a comment.

megan zaendlein 
Rating:
5.0

Customer did not leave a comment.

Paul Ludwig 
Rating:
5.0

Customer did not leave a comment.

Jeff Mason 
Rating:
5.0

Customer did not leave a comment.

Nicholas RiveraLough 
Rating:
5.0

nice place, nice staff, easy to navigate the parking lot

John Price 
Rating:
5.0

Customer did not leave a comment.

Bradley Johnson 
Rating:
5.0

Lockbox to pick up key was facing the lake, it was incredibly windy/lightly snowing and the lockbox was completely frozen. Maybe placing the box somewhere not as exposed to the weather.

Brandi Schmidt 
Rating:
5.0

Customer did not leave a comment.

Christopher Lash 
Rating:
4.0

Customer did not leave a comment.

Joseph Mezatasta 
Rating:
4.0

Customer did not leave a comment.

James Berry 
Rating:
4.0

Customer did not leave a comment.

Heath Haddix 
Rating:
5.0

Nothing - keep up the great work!

Todd Cotton 
Rating:
5.0

Very easy to drive into the parking lot, drop off and go.

Mathieu Lenza 
Rating:
5.0

their POS system was down but the online check in and pick up made it SO easy. we went to this location after our reservation being canceled at our initial location. (no one informed by i had a time limit from my reservation to go pick up my truck) the lady at the elyria Uhaul was VERY rude. i told her i had a reservation to pick up and she asked the name on it, i gave her my name, and she said yeah i canceled it. she didnt offer any additional assistance to me and quite frankly didn’t care about my situation. i made this reservation a day prior and the only pick up slot was 10:30 AM. my rental office opened at 10:00 and was an hour away. i had no choice but to be late. i went back to my car and cooled off for a minute since she was being so rude, she ended up going outside to help another customer and i could hear him being very rude to him as well, and yelling at him loud enough i could hear her from across the parking lot. her attitude was just very sour and very “i just want to go on break and not be here” (she had just gotten a food delivery). i decided to go back in and talk to the other lady working (she had blonde hair). she was very pleasant and helped me find a new truck i could go pick up. she made the reservation for me and was very helpful. the other lady ended up coming back out and interrupting me and the blonde lady asking about “how was it closing with so and so last night” this seems like a conversation that could have been had when a customer wasn’t present, or in the back i was a little frustrated because when i knew i was going to end up being late i tried to call the location, however just kept getting stuck in a recorded loop and on hold. i don’t like that i was not able to call this location directly. I tried about 3 times to get a hold of someone but the time i waited on hold was 10+ minutes each time. i wish it was easier to contact my pick up location. when we went to the new location and pick up was easy and the man working was very nice. it was a good relief compared to my initial experience at the first location. his son who was working was also VERY kind and very helpful.

SYDNEY YOUNG 
Rating:
5.0

Customer did not leave a comment.

Brett Benedict 
Rating:
3.0

Customer did not leave a comment.

Carlos Herriott 
Rating:
4.0

The app crashed 6 times when I tried to return my truck. Otgerwise, everything went very well.

Michael Greszler 
Rating:
4.0

Older location, older building - needs painted and some TLC to make it look warm and welcoming. Personnel were friendly and helpful though.

David La Barge 
Rating:
5.0

Customer did not leave a comment.

DAVID DELPRINCIPE 
Rating:
5.0

Good place and excellent Attention.

ELIZABETH BETANCOURT RIVERA 
Rating:
5.0

helped us with the trailer

SCOTT HEYEN 
Rating:
5.0

Customer did not leave a comment.

ROBYN MCGOWAN 
Rating:
5.0

Customer did not leave a comment.

Charles Life 
Rating:
5.0

Customer did not leave a comment.

Paulo Sartori 
Rating:
4.0

Customer did not leave a comment.

DENNIS SCHLESSMAN 
Rating:
4.0

Customer did not leave a comment.

Ravindra Rao 
Rating:
5.0

Customer did not leave a comment.

fred Evensen 
Rating:
5.0

Customer did not leave a comment.

Erica Hughes 
Rating:
4.0

Customer did not leave a comment.

Gary Fischer 
Rating:
2.0

Customer did not leave a comment.

william peters 
Rating:
5.0

Customer did not leave a comment.

KENNETH HOGAN 
Rating:
5.0

Easy Check in and pickup of the truck and dolly. Friendly staff at the location and very helpful.

Michael Monschein 
Rating:
5.0

Friendly staff. Showed me how to use the equipment. Full walk around. Two Thumbs up.

Michael Monschein 
Rating:
5.0

Customer did not leave a comment.

Barbara Urbin 
Rating:
2.0

Nobody was there to be rude to me so that’s a plus... still not using uhaul ever again

Jeffrey Lear 
Rating:
3.0

Customer did not leave a comment.

PATRICIA CZECH 
Rating:
5.0

Customer did not leave a comment.

Patrick Pijor 
Rating:
5.0

Customer did not leave a comment.

Ronald Cutlip 
Rating:
5.0

Customer did not leave a comment.

Eric Schreiner 
Rating:
5.0

Customer did not leave a comment.

Scott Barnes 
Rating:
5.0

Very good experience, each time

Jim Mostek 
No reviews have been submitted for this location.

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