We were charged for fuel when we received the truck with only a 1/4 tank and we refilled what we did use back up to that level. Then upon return they charged us fuel fees for not filling it up when that's not how we received the truck.
David R.
Customer Reviews for Hoffman's Outdoor Power and Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Hoffman's people were superior, however, the uHaul customer service that calls needs a lot more training. The calls that I received were very rude including telling me I can cancel the order. I don't understand when I reserved this item on 11/2 they would call me on 11/23 telling me that it wasn't available at Hoffmans and I had to pick it up in Harrisburg. That to me is very poor customer service. There wasn't any reason why they couldn't have the truck up here for me. Thank you Hoffman's for getting the truck local and convenient for our pick up and return needs.
Janet R.Glenn and the Team at this facility is always friendly and helpful with customers questions and needs. My complements and thanks to the Team!
RANDY M.Nive truck. Easy to drive. Good service at Hoffmans
GENE T.I got charged 19.00 for gas after I already put more in before dropping off the truck. I'm not happy at all. THE WORST EXPERIENCE EVER
Angela H.Dropped truck and trailer off after hours. But got charged 19.00 for gas. I shouldn't have been charged anything after all the problems I had with the pick up and dirtiest truck ever
ANGELA H.Great service from Hoffmans.
GENE T.I guess there was a shortage of trucks available, Glenn went above and beyond to go get a truck for us to move our son back to Penn State. We appreciate his effort immensely. Gracias.
JONATHAN T.We had a very good experience dealing with Hoffman's Outdoor Power and Repair when we needed a rental truck on very short notice. The U-Haul truck we rented was in very good running condition and was very clean. We won't hesitate to call Hoffman's first the next time we're in need of a rental truck.
Karen G.Brad Breslin at Hoffman's Outdoor and repair was very knowledgeable & helpful throughout the entire rental process! I would highly recommend them to everyone!
Daniel T.Number one make sure the gas gauge is correct with the paperwork. Also be very clear about the amount you're going to charge per mile. Also when you have to do a self check-in in the area that has no cell phone service regardless the carrier and be charged twenty bucks for return fee because of a dead zone. Lastly we can't take a discount when we reserve a truck and the reservation is late about an hour so you shouldn't charge a whole day's rental fee when you return the truck late about an hour!
Matthew N.Staff is knowledgeable. Check in & check out were quick & easy. Very well run operation.
WILLIAM K.Very helpful
ALAN S.Glen was very helpful and knowledgeable.
JASON S.Easy drop off.
Jennifer D.Everything went well. Check in was quick and easy. Truck was clean. I knew I had to get gas, but the low fuel light came on after I drove about three miles. Otherwise it went well. Truck worked great, no problems.
William K.I don't have cell phone service at this location, at least not internet service. I was unable to return the truck, because of this. I would like a refund for the extra $20 fee that I was charged.
Michael K.Wonderful courteous staff. Great rental experience.
WALTER G.Nothing it was great!
Teresa K.Nice atmosphere friendly staff
Christopher C.Fast friendly and nice!
Barbara S.this was my first experience with u haul rental, and I must say it was smooth and perfect. I will definitely rent from them for my next move. Keep up with giving great customer service!
Barbara S.Worthwhile experience, but there were hidden fees/costs that were not mentioned until I picked up the truck (environmental fee/insurance/rental tax/ PA motor vehicle rental fee) and significantly increased the price of the rental. I'm sure the extra fees were covered, legally under the fine print at the bottom of the website in small print, but it was misleading nonetheless.
ELIJAH S.Traveled 1 1/2 hours to pick up the uhaul truck. Everyone was very accommodating.....just no trucks in my local area.
Patricia G.Keep up the kind friendly service.
zina S.Our experience here was fantastic. We could not get the 24/7 thing to work and Mr. Hoffman came over (on his day off) and helped us out. He even gave us directions to get back to the highway quicker. He was friendly, professional and very easy to work with.
Mark L.Had many issues with computer and knowledge had to call multiple people for help. Didn't explain things I knew from previous uhaul rentals to read through details etc before signing. Also charged me $100 deposit even tho I paid with card. Will tell friends to avoid this place.
KAYLEE V.none
nicole C.There is nothing to improve. The process was quick, easy, online for most of it. Was not in the store for very long. The sales rep went over the truck, and even threw in an extra blanket. Everyone was very friendly.
Christina B.Being a new site, they are still learning. No problems noted, just an observation!
Thomas P.They were awesome! There ended up being a major snowstorm causing our plans to change abruptly...and they did everything to help make things easier for us!
Micheal W.