Customer Reviews for Hoffman Rentals
(U-Haul Neighborhood Dealer)

1,133 reviews

3311 Monroe Rd   De Pere, WI 54115
(Near county rd G)

(920) 336-1215

Office Hours

  • Mon-Sun: 7 am–8 pm
Special Operating Hours
  • 6/23/2024: 10:00 am - 12:00 pm

Services at this Location:

Contact Us

(920) 336-1215

3311 Monroe Rd
De Pere, WI 54115
(Near county rd G)

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–8 pm
Special Operating Hours
  • 6/23/2024: 10:00 am - 12:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything worked out great. Victor was super helpful getting the trailer hooked up and we were on our way in no time. Used Hoffman Rental based on previous reviews, would definitely recommend.

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

Matthew T 
Rating:
5.0

Victor was great to work with on a Trailer return and truck rental. I recommend using this location.

Jack H 
Rating:
5.0

Customer did not leave a comment.

William L 
Rating:
4.0

Customer did not leave a comment.

Patrick J 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Vic is awesome!

Sharon S 
Rating:
5.0

Nothing. It was a great experience

Robert S 
Rating:
5.0

Customer did not leave a comment.

Jeff W 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R 
Rating:
5.0

Customer did not leave a comment.

Shawn S 
Rating:
5.0

Customer did not leave a comment.

Alyssa L 
Rating:
5.0

Hoffman did an outstanding Job fixing my reservation that was taken at another location in depere but was unable to deliver. The other location quoted $60.00 ,but tacked on another $60.00 without my knowledge. So my advice is to be honest in quoting prices so the customer isn't outraged when picking up the piece of equipment. Thank you

Stephen B 
Rating:
5.0

I was treated very good at Hoffman rental by Vince so that part went well BUT !! I also found out that I could have saved a lot of money had Lindsey ( who booked my rental ) been honest with me and told me I could have rented the trailer for $19.?? Instead of the $41.00 I was charged plus tax. Guess it was a commission issue in her favor. But I needed the trailer and I had a successful move so all in all I am happy !

BOB D 
Rating:
5.0

Customer did not leave a comment.

Steven H 
Rating:
5.0

Customer did not leave a comment.

Bob H 
Rating:
5.0

Extremely helpful and patient staff with a towing novice.

Sean S 
Rating:
5.0

The owner was very helpful

Marc S 
Rating:
5.0

Customer did not leave a comment.

Liam M 
Rating:
5.0

Victor was very helpful and available for any of our needs. Excellent service and equipment!

Mary S 
Rating:
5.0

Change your hitch on your trailers. This new hitch system results in a very loose connection between the vehicle & trailer. Awful, VERY noisy, bouncy...painful. Chances are I will not be using UHaul next time I need to rent a trailer.

Glenn H 
Rating:
4.0

Did not stock moving supplies. That was the only difference between a 4 & 5 star.

Dwayne G 
Rating:
5.0

Vic is a good guy and helpful. I have rented here before and will again in the future.

Tyler Z 
Rating:
5.0

Customer did not leave a comment.

Joel M 
Rating:
4.0

Customer did not leave a comment.

tom d 
Rating:
5.0

Excellent service

Timothy H 
Rating:
5.0

Customer did not leave a comment.

Candice P 
Rating:
5.0

Customer did not leave a comment.

william r 
Rating:
5.0

Reserved an open trailer. When there to pick it up the man on duty, (didn’t get his name) after discussing what I was using it for, suggested I change to an enclosed trailer. It was a better fit for what I needed and actually saved me a few bucks. Very good experience!

Michael W 
Rating:
4.0

Computer was slow but staff very professional and helpful!

John S 
Rating:
5.0

Customer did not leave a comment.

Derrick S 
Rating:
5.0

Very easy process

Tina E 
Rating:
2.0

Booked online/took all my info, DL, CCard/vehicle types/etc Thought I was set Took over 2 hours to finally get me on my way Computer trouble/slow tech support/absolute nightmare Said they opened at 7am/im there at 7/no one around/had to call and wait for someone to come in

Denny B 
Rating:
5.0

No improvements, just keep doing what you’re doing. The man who assisted me was more than helpful and very accommodating. More Uhaul places need to be like this. He made me comfortable to ask questions and gave me many ways to be able to check back in to return the truck. Thank you!

Lucero S 
Rating:
5.0

Customer did not leave a comment.

Wayne I 
Rating:
5.0

Customer did not leave a comment.

Erica A 
Rating:
4.0

Customer did not leave a comment.

Cary S 
Rating:
5.0

Victor is a real pro. Effective, efficient, friendly, courteous. He's a credit to UHAUL..

David B 
Rating:
5.0

Customer did not leave a comment.

Michelle A 
Rating:
3.0

Customer did not leave a comment.

Terri V 
Rating:
5.0

Out of all of the Uhaul facilities that I have used and interfaced with over the years, this gentleman/location has been the best without a doubt! I highly recommend this location!

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

I had a magnificent experience with U-Haul.

Javier A 
Rating:
5.0

Customer did not leave a comment.

Mark W 
Rating:
5.0

Customer did not leave a comment.

Peter E 
Rating:
3.0

This was a good rental but the rental car place was not open that weekend. Hoffmans bent over backwards and helped we via phone calls. I do have comment about the check in and out process. It’s great that this can be done over your phone but did not realize it would add an additional 45 minutes on each side of a very busy day. Thank you for everything and will use u-haul again on the future.

Brian D 
Rating:
5.0

Customer did not leave a comment.

angel l 
Rating:
5.0

Always a treat to use this facility. Friendly, knowledgeable staff.

Charles G 
Rating:
5.0

Customer did not leave a comment.

Bob J 
Rating:
5.0

Customer did not leave a comment.

Patrick P 
Rating:
5.0

Super friendly and helpful - one of the best U-Haul experiences I have ever had.

Justin C 
Rating:
4.0

Transmission should be inspected; otherwise a great experience. Thanks U-Haul for making our move more efficient!

Leigh R 
Rating:
5.0

Customer did not leave a comment.

Shawn K 
Rating:
5.0

very clean and organized

SCOTT P 
Rating:
4.0

Customer did not leave a comment.

Marie J 
Rating:
3.0

Customer did not leave a comment.

Ko Y 
Rating:
5.0

Customer did not leave a comment.

DAVID l 
Rating:
5.0

Customer did not leave a comment.

Peter E 
Rating:
5.0

U-Haul never ceases to amaze me with its wonderful staff in any location. Always a very easy, pleasant experience!!

Charles G 
Rating:
5.0

Customer did not leave a comment.

Saul S 
Rating:
5.0

Excellent service and easy to drive in; highly recommend.

Brandy S 
Rating:
4.0

Customer did not leave a comment.

JUAN R 
Rating:
5.0

Customer did not leave a comment.

Sean B 
Rating:
5.0

Customer did not leave a comment.

Shaoua L 
Rating:
5.0

Customer did not leave a comment.

Josh J 
Rating:
4.0

Customer did not leave a comment.

Brian R 
Rating:
5.0

Nothing, Victor Hoffman is the most accomadating, patient, and interesting person I've had the pleasure to meet in a very long time. If I had not been moving, I would have asked him for a job, just to spend time with him and learn from him. By far, the most awesome rental experience I've ever had, Uhaul or otherwise. He took the time to ensure that all options were explored, went thru all costs in detail, and had my confirmation to me before he hung up the phone. He was on the phone with me for the better part of an hour, half of that time being past normal closing time. ON A SUNDAY NIGHT! If I hadn't been fortunate enough to get in contact with him , I would have never rented from Uhaul again, as the first store I went to was a complete failure. If I were Uhaul cooperate, I would employ Victor as head of training for all stores. The man knows how to treat people and knows the product and will do whatever it takes to get the job done. 5 stars is not nearly enough. Bravo Victor!!!!

pete l 
Rating:
5.0

Customer did not leave a comment.

Bruce N 
Rating:
5.0

Customer did not leave a comment.

Tommy V 
Rating:
3.0

Understand the total costs better. Charges are now over $300. Where does all this come from? Customers hate hidden costs. Need to understand these upfront. Please forward complete invoice ASAP.

Mark G 
Rating:
5.0

Customer did not leave a comment.

Chris W 
Rating:
5.0

Customer did not leave a comment.

LAURIE R 
Rating:
5.0

Fast friendly services.

Eric D 
Rating:
5.0

The gentleman that handled the pickup and the return was very pleasant and efficient. Great service. Thank you

Glen J 
Rating:
5.0

Customer did not leave a comment.

HEATHER H 
Rating:
5.0

Nothing at all for this location. The owner Vick Hoffmann knows his stuff and has been extremely helpful on the two times I have rented a trailer from him!

DAVE H 
Rating:
5.0

Customer did not leave a comment.

Jeff K 
Rating:
5.0

Customer did not leave a comment.

Connie K 
Rating:
5.0

Vic Hoffman is an excellent representative of U haul. Very helpful and knowledgeable. Excellent experience and we will certainly recommend to anyone and use this location again.

Edmund B 
Rating:
5.0

Customer did not leave a comment.

Aisha U 
Rating:
5.0

Customer did not leave a comment.

Gregory H 
Rating:
5.0

Vic was and IS a great guy and help to us!

Ann W 
Rating:
4.0

The man we dealt with was so very helpful!!!

Joe Y 
Rating:
3.0

Customer did not leave a comment.

Jeffrey K 
Rating:
5.0

Great service

Tom R 
Rating:
5.0

Customer did not leave a comment.

Nicole M 
Rating:
5.0

Customer did not leave a comment.

Matthew T 
Rating:
4.0

nice and helpful person AT LOCATION, EASY DROP OFF

nicole w 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Chris S 
Rating:
5.0

Customer did not leave a comment.

Theodore S 
Rating:
5.0

Customer did not leave a comment.

Greg T 
Rating:
5.0

Customer did not leave a comment.

Randy L 
Rating:
5.0

The owner of this location was very professional and friendly. He hooked the trailer to my truck and made sure the lights were in working order. Check in and out was very quick.

Donna B 
Rating:
5.0

Great customer service and reasonable prices for Uhaul trucks and accessories.

James F 
Rating:
5.0

The U-Haul dealer was helpful with the hook-up and explanation. Went 600 miles, the trailer worked perfectly

Mike S 
Rating:
5.0

Customer did not leave a comment.

Terry E 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Guido P 
Rating:
1.0

Customer did not leave a comment.

Bryce L 
No reviews have been submitted for this location.

Additional Services at this Location

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