Comentarios de los clientes para HMS Greene Inc

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de HMS Greene Inc

Clasificación general:

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Don M.
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Automated system is "clunky" and a pain to use; much harder than normal check-in; I really dislike it!

Brendan H.
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Not charge customer for gas when gauge properly shows correct amount.

dennis K.
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Good customer service ready to serve upon arrival he was waiting for me. Didn't waste no time in 10 minutes I was gone

Athena C.
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El cliente no dejó un comentario.

Katarzyna J.
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Very friendly, knowledgeable, professional service.

Michael H.
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Had to call someone and he was hard to understand. there was no sinage or instruction to how to get keys. had to find a manager who was not associated with the Pick-upo and he gave me the number to call .All in all it took about 1/2 hour to get things straight. There was no rental in the town I reserved. Had to go 50 minutes out of my way .

Mark Q.
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El cliente no dejó un comentario.

Terri R.
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El cliente no dejó un comentario.

david M.
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Even tho the uhaul manager was out, the store manager was very knowledgeable on the uhaul procedures used for drop offs

Joshua B.
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El cliente no dejó un comentario.

Mallory P.
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I was very frustrated that I made a reservation for this 5x8 trailer on May 14, 2020, and was called by UHaul on June 19 to be told my original pick up location did not have the trailer and I would need to drive TWENTY miles to get this trailer. I feel UHaul owes me mileage. The people at the pick up site were very nice and helpful.

ZACHARY M.
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The only available number was for the Gas Station (grocery store?), which provides a cell phone number for the Uhaul manager if asked. The Uhaul vehicles/trailers are the only way to tell that the building is associated with Uhaul and the building isn't otherwise marked. One word review of this location is "sketchy."

Phylicia R.
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The drop off location wasn't a U-Haul building as expected . It was apart of another company. No one verified the vehicle acceptable for turn in. Wasn't given a receipt when key was turned into a gas station representative. Had to call back a day later to receive a receipt. The receipt had incorrect drop off time displayed. Drop off was not professional or organized at this location .

Ryan W.
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El cliente no dejó un comentario.

Todd L.
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The equipment was fine but the location was extremely dirty and smelled of cigarettes. Not only that, my reservation was changed less than 24 hours in advance and moved to a location 40 minutes in the opposite direction of where I needed to go. Overall my experience was not great

landon C.
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No one could help me with my trailer pick up. Uhaul was great on the phone but there was no help on site.

Donnaah S.
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My original reservation was changed the day before to this location which was an hour further away roundtrip. Plus this location opened an hour later than my original location. There was no one to help me there with computer access to the Uhaul system so the reservation had to be done by phone which took another hour and multiple calls by an overworked cashier at a convenience store. All told, this put me 3 hours later on my all day trip. Very dissatisfied all the way around with this experience.

Matthew S.
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did not check in my vehical until 3 days after i dropped it off resulting in charges. was told no one was available

David F.
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Went inside the store personal to turn in the trailer. Cashier said I was all taken care of. 5 days later I get an email from U-haul stating that my trailer is past due and has not been returned! Thankfully I took a picture with my phone of the trailer when I dropped it off. After a few emails and phone calls, everything is squared away.

Walter S.
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El cliente no dejó un comentario.

william W.
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Promp,informative,pleasent,would do repeat business

kenneth K.
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Owner/operator was very kind and helpful; however, I had to wait 15 minutes for him to drive to the pickup location. The cashier doesn't handle Uhaul rentals, so I had to wait for her manager to come. Other than this, everything was good.

Kenneth S.
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Given that the destination of the move was in Elkton, VA returning the truck to Standarsville, VA, a twenty mile drive, seemed a bit excessive considering there was a U-Haul rental location only 3.5 miles from the destination property.

Richard C.
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Even with 1 hour notice of my arrival and being told that my reservation was made, the paperwork took 30+ minutes after I arrived.

James S.
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El cliente no dejó un comentario.

Delmer M.
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El cliente no dejó un comentario.

Robert A.
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El cliente no dejó un comentario.

patrick F.
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El cliente no dejó un comentario.

gary V.
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Good to go

Stephen B.
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The drop off location was confusing. The original location was over 65 miles away from our home! Through Customer Service we received a very close drop off point. then while dropping off at the location, I received a text message to drop off at another location -- 25 miles away! the company needs to get its IT act together.

Maryellen W.
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Very courteous gentleman. Would rent from him again any time.

Sharon S.
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This place to pick up a trailer to attach car was an hour away over mountains from were we had the truck reserved. Time consuming and totally unexpected. Wasted over 2 hours just picking up moving equipment.

Maan H.
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Great service

Jo W.
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Not very organized with paperwork

Paul D.
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Open early,closes late ,very accommodating.

Jeffrey N.
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The front end in the truck shook so bad you couldn't go over 60 miles an hour on the interstate we thought the front end was going to fly out. They overcharged me and put a hold on my account 2 days later they corrected it and put another hold on my account for the corrected amount they put a hold for over $400 and it only was 163 that I owed. Never again will I ever use uhaul if I have to move it was the worst experience I've ever had.

Charles C.
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Give someone a receipt when they return the truck. At least walk outside and confirm with the person returning the truck that it is returned in good order.

Tom B.
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owner was extremely helpful and friendly! He was a welcome change from FBR towing and recovery in Charlottesville, who was zero help when U-Haul did not have enough inventory in C-ville and tried to have me pick up 4 hours away!

Cole B.
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El cliente no dejó un comentario.

JAMES W.
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The store owner is the only one who handles the u-haul rentals, and he wasnt there when we were sent to pick up our rental trailer. Then he was unable to use the website to complete the rental agreement. he had to contact someone at uhaul. We had to hookup the trailer ourselves which wasnt a big deal, but it may be to some people. will never come here for a rental again.

Daniel K.
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El cliente no dejó un comentario.

Wilmer I.
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El cliente no dejó un comentario.

Chris P.
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El cliente no dejó un comentario.

Robert R L.
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This place looked abandoned. No UHaul signs were anywhere to be seen. And not one UHaul trailer or truck was on the property. Also, hours start at 11 a.m., and no representative was present then. There is no drop-box for keys. Instead, a gas station attendant takes your key. And no documentation is offered or provided for this. Finally, speaking of the adjacent gas station, I wanted to top-up the rental truck's gas tank before I dropped it off. But not even a gallon into refueling the station's fuel pump died. They had run-out of regular gasoline!

Stephen A.
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El cliente no dejó un comentario.

donald S.
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The owner was very nice and helpful when he finally arrived. He was not on site and we had to wait 20 minutes for him to arrive to process our reservation. In fairness this was a last minute rental. The office was in the back of a closed ice cream parlor and cluttered and dirty. The computer closed out twice. Again the man was gracious , nice and helpful but i would not rent here again

Jack R.
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Uhaul service has changed now that reservations are made online. It lacks the personal service, and ability to confirm the truck you want is on site. Though not very reassuring at time of reservation, they did meet the needs and were flexible when we needed to extend our reservation.

Thomas C.
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It took 2 hours for a rep to arrive at the location so I could get the truck. The fuel tank was only half full. Truck rattled during transit. Overall terrible, unacceptable experience.

Richard R.
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Nice honest guy. Better than some I contacted previously.

Derek K.
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My pickup location is not the one I asked for, it was on the same road, but miles away. It was not clear to me at all that my reservation had changed after my request and before the confirmation. I was fine with an email receipt, but I have no clue where my drop off location was. I was sent no documentation of where my drop off location was

Stanley E.
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El cliente no dejó un comentario.

Clara P.
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Unreal, no paper-work, no viewing of truck prior to departing, didn't ask for drivers lic. Didn't get mileage, no temp reg. The man just threw the u-haul keys and said there ya go.,..very wired experience. St. Augustine. Drop off point couldn't believe it. Drop off location def. professional.

Stacy B.
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El cliente no dejó un comentario.

gale B.
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El cliente no dejó un comentario.

Christopher S.
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El cliente no dejó un comentario.

maryland G.
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El cliente no dejó un comentario.

danita B.
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El cliente no dejó un comentario.

Kayla B.
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El cliente no dejó un comentario.

Ellen D.
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I reserved a truck a month in advance of pick up in Ruckersville, Va. At 10-30 the morning of pick-up a received a call saying they had no truck. I would have to drive 45 minutes for one they had reserved. I was also told I would have to return it to pick-up location. I am paying mileage on both trips. I saw a truck across the street. I was told I would have to go on line to reserve it. On line I hit the wrong date and it would not let me correct it. I had to call an 800 number to get everything finalized. Needless to say I wasted 2 hours of time on a system that is very disorganized.

LES T.
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Great service. I received my final bill it was charged to my credit card and the estimated hold amount is still pending on my charge card. Please review and remove the hold charge. Thanks

frank D.
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El cliente no dejó un comentario.

Jeanne S.
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El cliente no dejó un comentario.

Robert B.
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El cliente no dejó un comentario.

Christina N.
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El cliente no dejó un comentario.

Roseann C.
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Horrible customer service. I arrived the day before to confirm my rental. When I got there the day of pick up there was no paperwork ready for me. They did not know how to do the paperwork. They told me to just take the rental and they would email me something. I knew this was not right. This location was also a convenience store I waited over and hour while they waited on customers. I finally got fed up and called the 800 number my self and got the paperwork done over the phone. This location should have UHaul removed from it.

Anthony S.
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I had to call in to the U-haul traffic center and many of your staff were either inexperienced or just didn't listen. You have a great manager named Rosanne who managed to make the rental manageable.

Randolph R.
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El cliente no dejó un comentario.

CINDY S.
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Zack was awesome. Would rent from him again.

nancey S.
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The "office" in the back of the store was deplorable. The room was a complete mess and nasty. There was no AC nor fans to circulate any air. The temperature had to have been in the upper 9o's and the odor was out of this world. I could not get out of there fast enough. If I ever have to rent another U-Haul, I will request NOT to pick up at this location.

ANN E.
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Very helpful and understanding. Checked up with us to see if we needed anything. Good friendly service.

Sean Y.
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El cliente no dejó un comentario.

JOHN W.
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El cliente no dejó un comentario.

anthony G.
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Email from Uhaul to pick up trailer at 12:00pm. Received text message to call and confirm pickup. Called 4 times and did not get any answer or any way to leave a message. When I got to the location I was told that the person who handled the uhaul rentals would not be in until 4:00pm. Worked with uhaul customer service on my cell phone while standing in the parking lot to do contract over the phone. Had to hook up trailer by myself. The trailer was also full of mud and had some metal shelf pieces in it. This place give Uhaul a bad name.

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