Customer Reviews for Hitch World Of East Texas
(U-Haul Neighborhood Dealer)

1,195 reviews

2616 W Gentry Pkwy   Tyler, TX 75702

(903) 592-7768

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 592-7768

2616 W Gentry Pkwy
Tyler, TX 75702

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Guinan 
Rating:
5.0

Customer did not leave a comment.

Diane Blair 
Rating:
5.0

Customer did not leave a comment.

jason hallifax 
Rating:
5.0

Customer did not leave a comment.

Kirby Erickson 
Rating:
1.0

Customer did not leave a comment.

Bennie Baker 
Rating:
5.0

Fast and friendly service. Definitely will use this dealer again.

Matt Rice 
Rating:
3.0

Very friendly and helpful.

mary beth maifeld 
Rating:
3.0

When I arrived, there was no one at the > 10 am at the business. There was a sign on the door stating the business was closed. There was an additional sign stating the closure was due to a funeral and they would be back on the 1st. I dropped the key in the night drop and immediately called the point of origin of my rental to insure I had done the right thing.

Bob Liston 
Rating:
4.0

Customer did not leave a comment.

Bethany Willson 
Rating:
5.0

Customer did not leave a comment.

Roshunda Wubs 
Rating:
5.0

Customer did not leave a comment.

michael martin 
Rating:
5.0

Nothing. Your guys were very professional and courteous. I would hire both if I needed a couple employees!! Thanks.

Bryan Jones 
Rating:
5.0

Customer did not leave a comment.

samuel baxter 
Rating:
5.0

Customer did not leave a comment.

telvin harris 
Rating:
4.0

My overall experience with the Uhaul company (specifically the Rose City location a few miles from Hitch World) was absolutely horrid. I was disrespected, ignored, hung up on, and threatened, concerning law inforcement, for a situation of which I was not at fault. Once my reservation was transferred to Hitch World from Rose City, Mike was extremely helpful and patient, especially regarding a situation/reservation that he previously had nothing to do with. I appreciate him to the highest as well as Erika in customer service. Thank you both very much.

Cashay Carter 
Rating:
5.0

Customer did not leave a comment.

Fred Shamseldin 
Rating:
5.0

Customer did not leave a comment.

Bryant Thompson 
Rating:
5.0

Customer did not leave a comment.

David Emerson 
Rating:
5.0

Customer did not leave a comment.

Michael Jenkins 
Rating:
5.0

Absolutely nothing to improve. I had gone to 3 other locations where I had reserved a trailer online. I get there to pick up and all they have is a utility trailer with no ramp or dolly available. I get to Hitch World and he was not only accommodating in having the correct trailer, but he came out and hooked it up with chains for safety AND made sure the lights worked after going it to my vehicle. I didn't have do a thing. He was wonderful. From now on I will check with Hitchworld world for all my uhaul reservations! Thank you for being a lifesaver and so kind! God Bless you! - New Resident from Tennessee

Ashlee Hill 
Rating:
5.0

Gentlemen was very helpful

ricardo gauna 
Rating:
1.0

Rude and of no assistance; unhooked myself, no help or inspections of trailer; said I was paid n could go; later in the week I received a $20 cleaning fee, said I didn’t fold blankets, I paid that; a week later he put a $15 late fee on my rental which resulted in preventing my next rental- 1 1/2 hours to resolve an illegitimate charge, late for my house closing by 30 minutes; I am filing a BBB complaint against this dealer. They r Not worthy of representing Uhaul! Very displeased customer!

Robert Deal 
Rating:
3.0

Customer did not leave a comment.

David Blankenship 
Rating:
5.0

Customer did not leave a comment.

Grey Wilkinson 
Rating:
5.0

Customer did not leave a comment.

latonya jones 
Rating:
5.0

Get / Hire more servicemen like this one , very courteous and in tune with what’s going on !

ANTHONY BENDY 
Rating:
5.0

Customer did not leave a comment.

jackie morgan 
Rating:
5.0

Customer did not leave a comment.

J Tunson 
Rating:
1.0

First of all the truck had no working AC and in Texas in the middle of triple digit temperatures!! Then on the way home on the highway something blew on the front left tire I thought it was a blow out but something broke and flew off causing the truck to shake and bang loudly I couldn’t do over 50 miles an hr in the slow lane 2 hours home with my hazard lights on I could of been killed!!! Then I returned the truck the next morning I tried to tell the dude what happened he bitched me out wouldn’t even listen to me I paid $30 for insurance coverage etc in case anything happened which it DID!!!! then this guy told me I owed him $500 and said he “would get me” and has been trying to charge my credit card ever since with a bunch of bogus made up charges!!! I had to call my bank AND CANCEL MY CARD!! This guy is a PSYCHOPATH!!! Do Not rent from this guy!! Your life could literally depend on it!!!

KATHY YEAKLEY 
Rating:
5.0

Keep on doing what you’re doing.

Tamela Garrett 
Rating:
3.0

The AC in the truck never got cold.

Samuel Elliott 
Rating:
5.0

Customer did not leave a comment.

Fran Callier 
Rating:
5.0

Customer did not leave a comment.

Andrew Kellogg 
Rating:
5.0

Customer did not leave a comment.

Joe Dunlap 
Rating:
5.0

The man here was kind and understanding on my frustrations, and did everything he could to help me figure out what was going on with my complaints & gave me the number to contact. He was apologetic, even though had done nothing wrong & had excellent customer service.

SHYANNE ELROD 
Rating:
5.0

Customer did not leave a comment.

aurora zuniga 
Rating:
5.0

Customer did not leave a comment.

Teena Moore 
Rating:
5.0

Customer did not leave a comment.

YARA SMITH 
Rating:
5.0

Excellent person don't need to change nothing always smiling and ready to help everyone 100,%

aurora zuniga 
Rating:
5.0

I chose this location because of positive reviews. Everything went smoothly.

donald Clower 
Rating:
3.0

Customer did not leave a comment.

Bruce Katchmarik 
Rating:
5.0

Customer did not leave a comment.

Mark Chenevey 
Rating:
5.0

Customer did not leave a comment.

aurora zuniga 
Rating:
2.0

The truck was given to me on 1/4 of a tank of gas. 102 miles till empty to be exact which is ridiculous any other uhaul has trucks leave full and come back full

Miranda Wright 
Rating:
5.0

Customer did not leave a comment.

PATRICK MULLER 
Rating:
4.0

Customer did not leave a comment.

Janet Kloostra 
Rating:
5.0

Again I got great service and would recommend everyone take advantage of their quality service.

william martin 
Rating:
5.0

Customer did not leave a comment.

Hector Moreno 
Rating:
5.0

Customer did not leave a comment.

keiara johnson 
Rating:
1.0

The transmission was 1 gallon low on oil and the engine was 1 quart low. Due to the lack of maintenance, roadside serviced had to be called out. After we got going, the transmission continued to leak oil, which caused it to have shifting problems. The check engine light kept coming on. I checked the oil after having driven 300 miles and it was a gallon low again. This problem has been going on for some time. My experience was extremely poor, but I give the roadside service technician, high marks as he was very good.

WARREN SHEARER 
Rating:
5.0

Service very efficient and knowledgeable and friendly.

gregory kennedy 
Rating:
1.0

The tires we falling off the trailer when we picked it up. Lug nuts on each side we so loose we could move them with our fingers. The inside of the trailer was disgusting and hadn’t been cleaned in a while.

Megan Heath 
Rating:
5.0

Customer did not leave a comment.

Jimmy Griffis 
Rating:
4.0

Customer did not leave a comment.

michael adams 
Rating:
5.0

Customer did not leave a comment.

Kimberly Wilson 
Rating:
5.0

I was helped in a very professional and educational way. 10/10

nora preciaeo 
Rating:
5.0

No problems with service

aberdine eaton 
Rating:
5.0

Mike at this location is very helpful and always well prepared. We have done business with Mike several times for both trucks and trailers and he is our favorite U-Haul dealer. We would happily recommend his great service. We rat his operation Excellent!

steve pumphrey 
Rating:
3.0

Was definitely confused on pricing after using the U-HAUL.

Destiny Jackson 
Rating:
5.0

Customer did not leave a comment.

ralph muckleroy 
Rating:
5.0

I would only recommend to use this place or any UHaul location during "normal" business hours when you can have face to face contact. Though check in was simple using the app..it was too much to do when you're in a hurry and it's dark outside. Had I known, I would've waited or went another route. Also, the $19 price is a joke...there are hidden fees you should be aware of. Our "$19" truck was actually $93.00

Breona Griffin 
Rating:
5.0

Customer did not leave a comment.

Parker Fox 
Rating:
5.0

Customer did not leave a comment.

Alyssa Owens Bangs 
Rating:
3.0

The truck is too loud and not seal good we had to scream to talk to each other because of the vehicle not being sealed . And it was so loud

Leandria Lee 
Rating:
5.0

Customer did not leave a comment.

Gary Gabriel 
Rating:
4.0

Customer did not leave a comment.

Gerald Galloway 
Rating:
5.0

Customer did not leave a comment.

Michael Benson 
Rating:
5.0

The original drop of location didn’t allow me to drop off so I called around and he accepted it right away. Directed me where to go and unhooked the trailer in record time.

Celina Raymond 
Rating:
5.0

Customer did not leave a comment.

DAVID BELZ 
Rating:
5.0

Customer did not leave a comment.

CHERYL MORRIS 
Rating:
5.0

Customer did not leave a comment.

Daniel Sessions 
Rating:
5.0

Great service. Friendly, professional, really know what they are doing!

William Fagerhaug 
Rating:
5.0

Customer did not leave a comment.

terry turter 
Rating:
5.0

Customer did not leave a comment.

Lynn Eddy 
Rating:
5.0

Customer did not leave a comment.

William Henderson 
Rating:
5.0

Customer did not leave a comment.

JOHN BIRCHER 
Rating:
5.0

Customer did not leave a comment.

Meshawn Wade 
Rating:
3.0

Customer did not leave a comment.

linda johnson 
Rating:
5.0

Customer did not leave a comment.

RICHARD HARRIS 
Rating:
3.0

I requested a 20 foot and was told he only had a 27 foot, but would charge me for a 20 foot. He ended up charging me for the 27 foot. The cab of the uhaul smelled like smoke and the inside hadn’t been swept out.

Heidi Ghiringhelli 
Rating:
5.0

Customer did not leave a comment.

Amy Schueler Beuger 
Rating:
5.0

Customer did not leave a comment.

perry knotts 
Rating:
5.0

Customer did not leave a comment.

jerry colman 
Rating:
5.0

Customer did not leave a comment.

KEN LENZ 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LEE 
Rating:
5.0

Great service and very helpful

Marshall Mccarty 
Rating:
5.0

Customer did not leave a comment.

GLENN SPARKS 
Rating:
4.0

Small business really hope the government makes things easier for them. One employee but I know good workers are hard to find.

Jacorey Johnson 
Rating:
2.0

The problem was not this place. The problem was the 24/7 app U-Haul service that you all switched me to. I had picked a different location that had face-to face rental help,but U-Haul switched me to the app rental was a real pain in the rear. It took 2.5 hours to go through this process after all the confusion and many phone calls.

Ann Ellis 
Rating:
5.0

Fantastic service

carol king 
Rating:
5.0

Very helpful and friendly service. Keep up the good job.

Claude Trahan 
Rating:
3.0

All went well

Lane Hutchinson 
Rating:
3.0

Customer did not leave a comment.

Logan Turner 
Rating:
5.0

Customer did not leave a comment.

Angela Geter 
Rating:
5.0

Customer did not leave a comment.

Angela Geter 
Rating:
5.0

Customer did not leave a comment.

Trevor RichardsonLund 
Rating:
5.0

Very courteous.

CHALALA GUTIERREZ-VEGA 
Rating:
5.0

Customer did not leave a comment.

eric willis 
Rating:
5.0

Customer did not leave a comment.

Terry V Nick 
Rating:
5.0

Vehicle drove great and the whole trip was excellent

Kevin Smith 
No reviews have been submitted for this location.

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